BuySeasons, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Tell us why here...We apologize for not meeting the delivery date as promised to the customer.  She did reach customer service via chat and we did cancel the order per her request and she has been credited in full.

We do understand the frustration and time the customer invested in relation to this order.  We did experience some delivery delays this Halloween season, and customer service was trying not to exasperate the problem by making additional promises.  We know this is not the customer's concern and do accept that fact that we did not meet the promise date or the customer's expectations.  In relation to the company as a whole the vast majority of ours orders are delivered on or before the promise date, and regret that this order was not.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Tell us why here...We apologize that we did not meet the customer's expectations.  The customer did order a Presell item and the delivery dates are estimations.  We did work with the manufacturer to get these costumes as soon as possible so we could ship them to our customers.  We did...

cancel the order as requested by the customer and emailed her a credit receipt on 10/20/2015

I would like to thank your company for doing what is right. I really hope that in the future your customer service improves as well as your delivery & shipment times because my daughter's costume was gorgeous and well made. We had many compliments on Halloween. So it would be a shame not to be able to continue to use your company. Respectfully, [redacted]SoRe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I would just like it noted that as of today, Nov. 2nd, nothing has been credited to my account. I am hopeful it will be soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business followed through with the response in a timely manner.
Regards,
[redacted]

Restitution: refund of all shipping charges

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize that the customer was having trouble reaching us, due to season the call/chat/email volumes were very high.  We do show the package shipped and was delivered by UPS on 10/21/2015 @ 1:15 pm.  The package was also signed for by Bob at the delivery address, UPS tracking #...

[redacted].  Due to the fact that the customer was not able to reach us to find this out we have gone ahead and given her a courtesy credit for her order.  She does not have to return the package if/when she finds out what may have happened to the package, possibly Bob forgot to tell her it had arrived.

We do apologize for the late shipment, the order was shipped and delivered this morning.  We have credited the customer in full for the inconvenience. Again we apologize.

We do apologize for you not receiving your order.  A shipping label was created and the order packed and sent but appears was lost because never scanned at next checkpoint.  We have credited you in full and emailed a credit receipt.  We would like to offer you 30% off a future order...

up to $100.00 and free budget shipping for your troubles.

We apologize for not being able to fulfill this order, there was an inventory error that allowed the order to be placed when the costume was out of stock.  we have credit the customer in full and if/when they would place another order with us we would honor a 40% off cost of on an order up...

to $100.00 before discount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for any inconvenience the customer experienced.  The customer service representative as well as the supervisor were attempting to assist with the tools available to them.  It is unfortunate that the customer did not realize before they completed the order that the...

wrong size costume had been placed into their shopping cart.  But once the order is complete our only recourse is to cancel the order and place a new order.  Halloween is our busiest time of year and there can be virtually thousands of orders that come through per hour.  Once an order is completed on our website it immediately is sent to a printer for processing in our distribution center. We do not have the capability of singling out an order, or to to pack something different than what is on the order.  Not only would it be impossible to do, but would affect inventory and other systems. We understand how the customer may think that because the order was placed only minutes before that we could accommodate her wishes, but unfortunately we cannot.  When the order was cancelled an email automatically is sent to the customer with the cancellation information, so she already has that conformation to forward it to her bank.  We have also sent a copy of the credit transaction to her so that she can also share that with her bank.  We believe there was a misunderstanding about the 24 hour wait time.  We request the cancellation and credit immediately, but the bank may hold the refund for 24 hours and we try and share this information with the customer so they understand.  We have already requested the refund, but  it depends on her bank's policies as to when the funds will be back on her card.

We apologize that you did not receive your order for Halloween.  We have credited you  in full and completed the trace information.  If/when you place another order with us we are offering you a 40% discount on an order of up to $100.00.

Tell us why here...We apologize for not meeting the customer's expectations.  There was an inventory error that delayed the order and we were only able to ship 1 of the 2 costumes she ordered.  We have credited her in full and also shipped the costume we did have.

We do apologize that the order did not ship in time to meet this customer's promise date.  We have credited the customer in full for the order and if she would ever like to place another order with us we are offering her a 40% discount on a future order up to $150.00 and free standard...

shipping.