CAMPO TURÍSTICO EL VIKINGO

Initial Business Response /* (1000, 15, 2015/09/30) */
Thank you for contacting our company in regards to this complaintOur *** *** department has sent this case to the District Manager*** for handlingThe following information was provided as the resolution details
*** made contact with Ms.*** on September 29, Mr.*** spoke to Ms.*** regarding her concerns, and has compensated Ms.*** in the form of a Gift Card for $to cover the cost of her additional copay at her Doctors office
If you have any questions please do not hesitate to contact me
Thank you,
***
Corporate Consumer Relations
***
***
Fax: XXX-XXX-XXXX
Initial *** Rebuttal /* (2000, 17, 2015/10/03) */
(The *** indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for contacting our company in regards to this complaintOur *** *** department has sent this case to the store manager*** for handlingThe following information was provided as the resolution details
I
spoke with the customer (***) on Thursday August 13thI apologized for the incident and explained that I believe it was a training issueThe employee involved is a new employee and the Shift Lead apologized for the situation but had to wait to coach employee because employee was taking care of other customersThe customer seemed satisfied with the return call from me and the apologyI assured him that ** appreciate his business and he said he would continue to shop our storeNo compensation was providedI spoke with both the employee and the shift lead involved and explained that even though she was taking the next customer in line, if someone approaches the counter take them to provide good customer service
Store Manager #XXXXX
Thank you,
***
*** *** Specialist
***
Initial *** Rebuttal /* (3000, 7, 2015/08/18) */
(The *** indicated he/she DID NOT accept the response from the business.)
I do appreciate Ms*** for her immediate response and concern for the situation at handHowever I'm very concerned at Ms ***'s attitude towards me every time I enter the Walgreens's store located at *** Ms *** continues to harass me by locking her eyes directly at me every time she's at the cosmetics counter and proceeds to give me the most evil and vindictive lookThis behavior and harassment has to stop immediatelyI will not be intimidated nor discouraged to shop at my local Walgreen'sEven though the store manager (Ms ***) apologized for Ms ***'s improprieties I still don't feel comfortable with the end result
Final Consumer Response /* (2000, 11, 2015/08/20) */
(The *** indicated he/she ACCEPTED the response from the business.)
Thank you very much to B.B.Band to Ms *** ***I'm very satisfied with the outcome of this issue at handMs*** has been very professional, polite and gracious in the handling this most unfortunate matterThanks again
Final Business Response /* (4000, 9, 2015/08/20) */
Thank you for contacting our company in regards to this complaintOur Consumer *** department has sent this case to the District Manager for handlingThe following information was provided as the resolution details
Store manager *** *** left a message for ***He was in the neighborhood so he stopped by, she was able to speak to him face to faceShe apologized again for the incident and assured him that she would address the issue again with the employee involvedShe asked if there was anything she could do for him, besides addressing the issue at hand and he said noShe believe he is satisfied with the outcomeThe employee is scheduled later this afternoon, so she will address the issue with her when she arrives
If you have any questions please do not hesitate to contact me
Thank you,
***
*** *** Specialist
***

Complaint: ***
I am rejecting this response because:Well I realize that the Revdex.com is probably going to close this case because they can't force you to do the right thing but half of what you just said was a complete lie first of all I have spoken to you on the phone not you but *** so why do you say that I'm refusing phone calls just like you I work so I can't answer the phone every time you call it's also the majority of businesses handled via email these days and your story about bottles of water this is the first I've heard of this I have requested multiple times and you have not told me until just now so that's what you're claiming you received and you still haven't responded to me why you haven't filed a claim if this is truly what you've received wouldn't this be an issue why didn't you notify the post office why didn't you notify me before I had requested you still never answered those questions I think we both know that this doesn't add up very suspicious and how is it that you didn't even know the tracking information until I gave it to you I mean I have the email asking for the tracking information asking for the tracking number so how is it that you know for certain that you're looking at the right order the right box again you have still failed to answer any of my questions that I asked you I'm not going to just sit here and accept this and let you steal my $
Sincerely,
Steven ***

Complaint:
I am rejecting this response because:
Your mgrwas very nice in !listening to me that morning as if she wanted to assistHowever, that was the scope of her capabilities or what she decided to doLater that day I rec'd a phone call from my doctor, DrS*** board certified licensed medical internal specialistHe told me, he had a conversation with Walgreens pharmacy department and he said, I approve your phone than w/ codeine prescriptionSo why is my prescriptions not filled to dateIt seems Walgreen mgror pharmacy staff play God, play too tired to fill customer's orders, just want to play games daily instead of earning their paycheckA pharmacist has a subjective opinion yet not credentialed in the role of a doctorIt seems you don't want customer's and you personally don't like Dr***If every pharmacy was like yours America would be overwhelmed with dead bodiesShame on you Walgreens you succeeded with losing this customerThere's no excuseI don't have a record of abuse neither do I look like a common drunkered who would flip a bottle upside down and drink all at onceLol, shame on you Walgreen's, I would not recommend you
Sincerely,
Jocelyn *** ***

Summarize the resolution addressing these questions:Date resolved: 12/12/under case# ***-This is a duplicate complaint See details:Who resolved: District Manager, *** MHow resolved: The district manager handled this on their end and the
case was closed*** in Illinois, at the time eligibility was checked, stated the patient had not met their spend downThis was viewable at the time of the last request by checking eligibility and after a conversation with different individuals at IL ***For IL ***, patients are required to submit proof of payment to the caseworker and the caseworker is required to update the systemIf the patient/caseworker does not update in a timely manner, eligibility and copayment amounts due will be calculated based upon the returned eligibilityCustomer satisfaction: NACompensation given: NAIf you have any questions please do not hesitate to contact me. Thank you, *** H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ***Customer satisfaction: Compensation given: If you have any questions please do not hesitate to contact me. Thank you, *** H. Executive Response Specialist*** *** ***
*** *** ** ***Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11110942, and find that this resolution is satisfactory to me
Sincerely,
Barbara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will close the case.
I will not shop at a Walgreen's again but the district manager was very nice when he called me back. This particular store has many problems with their staff. The amount of time and work on my part as a customer was to great for me to say I'm "OK" with Walgreen's. I have moved on and I don't see Walgreen's in my future any time soon. I'm not convinced that their executives care but I'll let someone else worry about that.*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
Micaela *** During this transaction I used cash, I also used my personal number as rewards ***I have also provided the receipt

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution details. I was able to contact the customer todayThe customer had come in to pick up
prescriptionsHowever, only of them were covered by her Commercial Part D insuranceWe have explained the tier system within *** and have provided the customer her prochamber free of chargeAdditionally, we have offered to speak with her doctor to assist with billing her prescriptions through ***. If you have any questions please do not hesitate to contact me. Thank you, *** **Consumer Relations Executive Representative*** *** *** *** ** ***Fax: 256-389-

Complaint: ***
I am rejecting this response because:I was personally contacted via email from the Walgreens Company in its club membership and apprised of this offer I did not receive a follemail stating that the ad was printed in error I was not simply perusing a Sunday flyer If a company contacts me directly with an offer, then it is reasonable to expect them to follow through on this offer It was their responsibility to make this truth in advertising consistent and reflect integrity in their commitment to their customer's satisfaction I still have the email that Walgreens sent me, if this would help in any way I have lost my respect for this company with this lack of honesty.I request that the WI Revdex.com follow this unethical business practice and do what it can to bring this to a close in Wisconsin
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the E-Commerce Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these questions:Date
resolved: 01/13/Who resolved: Kim A- Operations Supervisor, Customer Care OperationsHow resolved: Per P&R the pending order has been voided from the customer's PayPal account as of todayCustomer satisfaction: I am reaching out to the customer to advise that order did not complete and requesting to submit new order on her behalfCompensation given: None Provided as the original order was voided.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Store Manager, *** ***, spoke with Ms*** on April 4,
*** apologized to Ms*** and told her she could come in and exchange the vitamins at her convenience. If you have any questions please do not hesitate to contact me. Thank you, *** ***Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ***

- I have proof from *** regarding the missing packageFurthermore, how can I have any history if I moved into this address less than month ago? I would love to hear that conversation because I can tell you for a fact that this is my first mail order from *** to this address so I would love to hear the disparaging comments that are outright lies

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Issue Resolver for handlingThe following information was provided as the resolution details
I
called the customer and left message that we refunded the order in full because she never received itThe Return Authorization number is:ret*** Refunds will be made to: MasterCard ***
If you have any questions please do not hesitate to contact me
Thank you,
Kelly H
Consumer Relations Specialist
Lake Cook RdMS# L
Deerfield IL
***

TThank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these questions:Date
resolved: 01/11/Who resolved: Schneit J, Issue Resolver - Walgreens.comHow resolved: Emailed customer, advising to return products for a full refundProvided the link to print off a return labelCustomer satisfaction: Customer satisfiedCompensation given: Refund of the original purchase price of $191.92.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763ell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I received a phone call from *** ***, from Walgreens who called to apologize about the issue and how it has been ongoing for months nowHe acknowledged that I should not have been charged and has resolved itI am very happy with the results
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the *** ***, *** Retail *** for handlingThe following information was provided as the resolution details I have included several emails regarding this patient. This issue has been addressed with IL ***, the store location, the patient and his IL *** caseworker In sum***, $was written off by WAG. Patient responsible for $658.75. Patient is responsible for balances as the patient had not met his monthly spend down with ***. These amounts should be paid by patient and applied to spend down amounts We consider this case closed per *** ***, District Manager. Her response is included in the email attachment *** *** ***, Retail *** Telephone *** * *** *** If you have any questions please do not hesitate to contact me Thank you, *** HCorporate Consumer Relations *** Wilmot Rd Deerfield, IL Fax: ***-***-***

Tell us why Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these questions:Date resolved: 3/11/Who resolved: Steven ***, DMHow resolved: Customer called- left messagesCustomer satisfaction: could not reach customerCompensation given: noneI have left several messages with this gentleman stating that we have requested the records he is seeking from our records departmentIn each of these messages, I have stated during the initial request of the records, we were told it could take 6-weeksThe pharmacy manager of the location he was a patient at most recently has left messages as well, stating the sameMr.*** doesn't answer our phone calls, or respond to our repeated messagesWe are and have been doing all we can to resolve this problem in a timely fashion.If you have any questions please do not hesitate to contact me. Thank you, Becky *. Consumer Relations Executive Representativehere

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. We contacted the manufacturer to see if they could issue a new coupon
for this patient, however we were not successfulTo ensure the customer is able to have the savings that the coupon offered, we will deduct a total of $from the copayment on every fill of pills for the next fills. Customer was satisfied with this resolution, and no compensation given at this pointHowever, there will be a totalcredit of after all fills are fulfilled.If you have any questions please do not hesitate to contact me. Thank you, *** C. Consumer Relations Executive Representative*** *** ***
*** *** ** ***
*** ***I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
As a point of clarification, the store manager has never apologized, but they did issue a refund; I consider the issue resolved at this point
Sincerely,
Yuri ***