CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.We have tried to reach the customer via telephone a few times but there was
no answerAs of 12/22/we sent the customer an email as well but still have not received a response. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. The customer's concern was resolved on December 3, by the Pharmacy
Manager, *** ***The pharmacy manager gave a replacement bottle explaining we had a change in how the manufacturers changed the packagingThey exchanged it and opened it together to show the packaging changeThe customer was satisfied in fullA replacement bottle for the patient was provided and an explanation of the change in packaging.If you have any questions please do not hesitate to contact me. Thank you, *** C. Consumer Relations Executive RepresentativeWilmot RoadDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. On 9/13/16, store manager, Jeff *contacted Ms*** apologizing
and explained our (Walgreens) mistake in handling her issue quickerThe store had two similar issues at the same time we thought we had handled thisThe store is paying the insurance difference of $Customer was happy with the response and the action taken by the store. If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive RepresentativeW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaint. Our consumer relations department cannot resolve the case without the required information from the customer. We have reached out to the customer four times requesting a copy of the front and back of the card purchased, as well as a...

copy of the purchase receipt. The customer has not responded.  If you have any questions please do not hesitate to contact me. Thank You, [redacted] B.Consumer Relations Executive Representative200 Wilmot RdDeerfield, IL 60015Fax [redacted]

Initial Business Response /* (1000, 5, 2015/07/30) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager [redacted]. for handling. The following information was provided as the resolution details....


1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Phone call
2. Was the customer satisfied? Yes. District Manager is forwarding the pricing concerns to the National Photo Operations and Quality Control Manager to review pricing structure of passport photos.
3. Was compensation provided? (if gift card, the gift card number and amount). Customer refunded $25.00
4. What actions were taken to prevent reoccurrence? Store Manager coaching team members to fully explain pricing to customer and empower with service recovery tools.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], Tempe Ecommerce Contact Lens Issue Resolver for handling. The following information was provided as the resolution details.    The customer was...

issue a refund of $66.00 since the order was almost a year old. The customer did not want a refund, he wanted the box that was originally ordered, so as a resolution the customer got a refund and one free box/   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Rd Deerfield, IL 60015 Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ava [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Outbound Department for handling. The following information was provided as the resolution details.The customer's number has been removed from the customer's profile, opted...

out of refill reminders call and added to the Do Not Call list. Please note that while the request has been immediately documented it can take up to 30 days to remove the number from all call list. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11022322, and find that this resolution is satisfactory to me.
Sincerely,
Latoya [redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Lance [redacted] for handling. The following information was provided as the resolution details.
1....

Was the customer contacted? If so, in what form? (i.e. email, phone or letter)
-Yes, by phone
2. Was the customer satisfied?
-Yes
3. What actions were taken to prevent reoccurrence?
-Spoke with store manager, Noreen, about proper procedures in regards to passport like photos sent over the internet.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Specialty Pharmacy Department for handling. The following information was provided as the resolution details. [redacted], Group Supervisor - Specialty Pharmacy,...

confirmed that Mr. [redacted] $98.00 balance was written off. [redacted] called and spoke with [redacted], a representative for Mr. [redacted], on 12/15/2015. [redacted] sent an email to [redacted] with a copy of the statement with a 0 balance attached. If you have any questions please do not hesitate to contact me. Thank you, [redacted] M.Corporate Consumer Relations2[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager, [redacted], for handling. The following information was provided as the resolution details. [redacted] was called several times but was...

never able to be reached so communication by email was initiated and she responded. Ms. [redacted] was told that according to the list of inactive ingredients, the pill does not contain propylene glycol but it does contain polyethylene glycol. Polyethylene glycol is a common binder used in pill manufacturing. It is not the same as propylene glycol which is found in antifreeze. We offered to mail or fax the ingredient list to Ms. [redacted] as soon as possible but she never responded any further. If you have any questions please do not hesitate to contact me. Thank you, [redacted] B. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Yvette [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. I communicated with the patient via telephone and listed to and addressed her...

concerns. Her concerns were two fold. First, she wanted to address the rude and condescending attitude of the assistant manager. I have communicated this to the DM and he will be working with the store manager to deliver coaching and step approach discipline for customer service. The second concern was the staffing levels in the pharmacy when patients are picking up a prescription. This has been addressed with the new store and pharmacy managers. They have recently transferred in 3 experienced technicians to help balance the workload and maintain customer satisfaction. Based on the recent increase in volume from the competition closing, the budget has allowed for a 4th transfer and that technician is staring in the next week. Customer now has the contact information for the area office and will provide feedback if issues continue. If you have any questions please do not hesitate to contact me.  Thank you,  Ben **Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: [redacted]

Complaint: [redacted]
I am rejecting this response because: the [redacted] statements clearly state that THEY ARE A COLLECTION AGENCY. By accepting our bi-monthly payments, your company agreed to a payment plan.[redacted] urges me to contact her with any questions, but does not include a phone number and emails sent to her must be re-sent in order to get a response.All I want is to pay walgreens the remaining $24, and not through a collection agency. 
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Service Recovery department for handling. The following information was provided as the resolution details.
On 10/29/15 [redacted] in our Service Recovery department...

contacted the customer. The customer will be issued a $28.00 refund for the cost of the procedure.
If you have any questions please do not hesitate to contact me.
Thank you.
[redacted]
Consumer Relations Executive Representative
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/07/02) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details.
Dear...

Ms. [redacted]
We apologize for the inconvenience that you may have experienced. Please provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the mail order for handling. The following information was provided as the resolution details.1. Date resolved:-1/15/2018. A full audit submitted with call logs and coaching...

opportunities/member contacted, spoke with customer, confirmed his medication was received, extended appropriate apologies, advised calls were reviewed and assured his concerns are being addressed/offered myself as a direct contact going forward for orders and any further issues, customer accepted and was thankful. Customer was grateful for the follow up. Customer agreed to gift card. If you have any questions please do not hesitate to contact me.  Thank you, Teza B.200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Denise [redacted], District Manager, opened a ticket for what appeared...

to be a system glitch with the register used for this transaction. The representative identified that the register was not streaming properly and stated this could be the cause of the numerous pending charges showing on Mr[redacted] bank account. The Service Desk worked with store leadership to have the register rebooted and was able to successfully get the register streaming again. On April 18th, Ms. [redacted] spoke with Senior Counsel, Andrew Marks, to have a letter drafted and sent to Mr. [redacted] bank stating that Walgreens would not try to collect on the duplicate pending charges. As a result the Branch Manager at Mr[redacted] bank removed the pending charges from his checking account, giving Mr. [redacted] immediate access to his funds.If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763