CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the District office for handlingThe following information was provided as the resolution details/ Please close out the below customer communicationWe have tried for
over a week to get in contact with the customer via email and phone without any success. If you have any questions please do not hesitate to contact me.Thank you,Teza ***Wilmot Rd.Deerfield, IL

Dear Customer and Revdex.com,I would like to start my response with saying that we arevery sorry that your travel plans had changed and we did not offer the fullrefund.Here is the reason why we did not comply with your requestof a full refundYou had made a NON-REFUNDABLE reservation with ***for
two rooms starting 8/*/You took advantage of the lower rate onnon-refundable booking with the risk of losing your money in case of anychanges to your reservation are being made (this policy is strictly written on***) , if you had booked your reservation under regular conditions-with the regular rate we would be able to cancel your reservation any timebefore 7/**/( we have hour cancellation policy prior to arrival date).We understand that the money you had paid is not a smallamount, but should we not all carefully consider our expenses while we makedecisions of non-refundable transactions? I know that finally we had come to the agreement ofrefunding the money for one room and the other room reservation was transferredto a different datesWe all know that this situation could have been avoided andit didn’t have to involve so many people from Revdex.com, *** and the ChelseaInn if this reservation was made under regular conditions. Kind regardsAlina S*Chelsea Inn Manager

Complaint: I am rejecting this response because Walgreens most certainly did not provide me with records prior to 2005, records for the accounting of disclosures from or to third parties as, for instance, required by law, and legal records as to meThese records prior to could be stored on legacy systems or available from third parties like accountantsIt is not my responsibility to do the jobs of Walgreens' employees correctly for themI went over, with the area manager, as to how another pharmacy has access to records dating back to I did reply to voice messages that were left for meMoreover, the regional manager had a limited to non-existent ability to handle, consider, or understand these issues as they were outside his training or familiarity per his own admissionsWell, my requests where most certainly per a standard HIPAA formAccording to research articles, typically fewer than 1% of customers request or demand medical records from providersHence, no meaningful progress to attempt to reach a resolution could be achieved by the regional manager alone (perhaps due to the fact that so few customers request or demand records from healthcare providers). Once again, I did not receive an accounting of third party disclosures or receiptsThis is just standardNothing spectacularNeither did I receive the legal record file as to my case or the files prior to (because these records are used to make healthcare decisions about me)Walgreens is most certainly not being truthful as to what transpired in response to my Revdex.com complaintI don't have the time to pick up Walgreens' figuratively spilled milk, and neither can I tolerate Walgreens' "cutting twice but measuring once" attitude about most matters as they pertain to me or even Walgreens' public policyMost certainly notInstead of Walgreens' resolving these matters, they waste my time with unnecessary phone calls, confusion about what ought to be simple matters, and banterThis is very highly unacceptableSincerely, Jason ***

Thank
you for contacting our company in regards to this complaintOur Consumer
Relations department has sent this case to the Ecommerce Issue Resolver Team for
handlingThe following information was provided as the resolution details*** ** emailed the customer and received
the telephone
number to her Balance Rewards accountShe issued the customer $
in points to the customer for her to redeem for the itemThe item was excluded
from the promo code 25cyber and we are unable to reissue the expired promo
This was resolved by email with the customer on 12/11/and the points were
issued to her account.If
you have any questions please do not hesitate to contact meThank
you, *** **Consumer
Relations Executive Representative *** *** *** *** ** ***Fax* ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager for handlingThe following information was provided as the resolution details.Store Manager Carol *attempted to call customer on 1/and 1/with a voice
mail being left both times for a call backCustomer was also emailed with no responseCustomer has been mailed out an apology letter with a gift card of $100. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these questions:Date
resolved: 5/16/Who resolved: Charles E.-District ManagerHow resolved: Spoke with customer and apologizedWill work with store on returned items and following correct protocolCustomer satisfaction: Appreciative of concern, wondered why it took so long to replyWanted to speak with products divisionCompensation given: $gift certificate for aggravation and extra travel incurred.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response SpecialistW.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-

Thank you for contacting our company in regards to this complainOur Consumer Relations department has sent this case to the district manager for resolutionThe following information was provided: This issue was resolved on 08/by Kathie *** and Larry ***Larry apologized to caller on
the phoneCustomer was satisfied and two gift cards were sent out to the customerGift card numbers *** and ***. If you have any questions please do not hesitate to contact me. Thank you, Teza ***Executive Response SpecialistWilmot Rd Deerfield, IL 60015Fax: ###-###-####

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the DM, HCS and DPR for handlingThe following information was provided as the resolution details. The district manager, Jeff *** contacted the customer on 8/25/
and apologizedThe customer was then contacted by the store manager, Chad ***, who asked her to come into the store for a refund of $to her debit cardThe customer came in and the $was refunded at 2:00PM.If you have any questions please do not hesitate to contact me. Thank you, Tiffany N. Corporate Consumer Relations*** *** **Deerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these questions:Date
resolved: Jan 15, 2018 Who resolved: E-Commerce Issue ResolverHow resolved: Order was refundedCustomer satisfaction: Yes- she left a message for customer to advise of refundCompensation given: This photo order was refunded Jan 15, 11:46:AM $28.59.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response SpecialistW.Avalon Ave.*** Shoals, AL 35661Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. The customer was contacted on January 24, by the pharmacy
manager, *** ***She was able to speak to the patient regarding this issue earlier this evening and all was resolvedThe customer was very pleasant and we had a nice conversation as wellThe customer mentioned that after talking to his wife about the cost they were honestly a little overwhelmed and now understood after explaining to them, that it was a billing error on our endThe pharmacy manager also assured the customer that she had discussed how to appropriately handle billing issues with the pharmacy staff and guided them on the steps to take if this type of situation would arise againThe customer was refunded the entire cost of the medication and was very thankful and mentioned how prompt our response was and appreciated the care and concern from WalgreensThe customer was refunded the amount of $157.99.If you have any questions please do not hesitate to contact me. Thank you,*** C. Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Online Escalation Team for handlingThe following information was provided as the resolution details Upper Management has been able to confirm that the pet has
been successfully added to the customer’s account on May 10, Unable to speak with the customer directly, a detailed voice message was left to inform the customer. Also, for any inconvenience, 10,Balance Rewards points has been added to the customer’s Balance Reward Account If you have any questions please do not hesitate to contact me Thank you, Tonya ** Walgreens Executive Advocate Wilmot RoadDeerfield, IL 60015*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Date resolved: 10/18/Who resolved: ***
***How resolved: I listened to the consumers concerns and apologized for the breakdown in serviceI let him know I would follow up with the store to retrain the involved employees on the proper way to sell a gift cardI then offered to refund his gift card and mail him a check so he isn't further inconveniencedCustomer satisfaction: The customer was still disappointed with the initial interaction but he appreciated the follow up and was satisfied with the gift cardCompensation given: $Refund. If you have any questions please do not hesitate to contact me. *** H. Consumer Relations Executive Representative *** Wilmot Rd Deerfield, IL 60015 Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details. While Walgreens policy is no refunds and/or exchanges on phone/gift
card(s), to keep the customer with the Walgreens family, *** ** (District Manager) offerd a courtesy exception of $on a Walgreens Gift CardThe customer is out of the country currentlyOnce the customer returns, they will pick up the $gift card and return the $*** phone card to the store. If you have any questions please do not hesitate to contact me. Thank you, *** W.Walgreens Executive Advocate*** *** ***
*** ** ***
***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. On March 11, Jessica ***, Operations Resolution
Specialist spoke with Mr*** about his issues and concernsShe provided him her email, direct telephone number and other contact information for any issues/delays in the futureShe is also in the process of providing Mr*** with a *** card and will be monitoring his orders for the next several months to ensure they are being processed and paid properly.Ms*** is also researching other issues/concerns of his, but otherwise he is satisfied with plan of action. If you have any questions please do not hesitate to contact me. Thank you, Becky C. Consumer Relations Executive RepresentativeI

Complaint: ***
***I see that your e-mail has been dated as sent 1/ You have received some inaccurate information from a company representative.The one I am in most contact with is *** ***, COO of ITC Financial Licenses, subsidiary of InComm Holdings, and the decision maker in regards to these cases with the fraud investigation lead *** *** under him.I received $of the $I was outed, in an effort to placate me The full amount of $has never been offered at any time.I have been provided the logic used to determine I was scammed The logic is at best inconclusive and leads to the possibility - not the conclusion - that I was scammed.A possible explanation from day one, which I provided, were various places a vulnerability may have existed in their process Low to high, these were always possible explanations InComm does not like them because in all case someone other than myself is liable - usually them.Poor InComm CSR training (at the number you noted) led to me destroying some evidence of my story However, I was able to find a fellow victim who still had his evidence It pointed very strongly to an inside job He was refunded fully - however InComm reiterated their position to me via *** on 1/- that I would not be given my remaining $1000, and that the existence of this other case and its findings had no effect on my own At this point I considered it a great act of cognitive dissonance to discount my background, my story, and the much greater probability I was also a victim of an inside job.I furthermore came upon some very key points of information Customer PIN numbers are kept plaintext in the InComm PayPal My Cash database Additionally, many employees have access to this database data Consult with anyone on your database team and you will find this a shockingly poor decision and a shockingly easy one open to embezzlement The effort to take PINs, and thus money, is trivial An inside employee need only look for a PIN with loaded money that has not yet been loaded, in the hope that a cardholder would not miss it Victims I found found their money to be gone after weeks, months, or a yearI was able to obtain the accounts my PINs were loaded to I tracked one of these to a former DBA at InComm who left the company the same month I and some other victims found our money to be missing This person definitely had access to our money I do not know if they left on good or bad terms I do not know the scope of this embezzlement - I do know InComm has used flawed logic to deny justice to other victims of it.I made the following information above known to *** 1/around 9am central It has been business days yet I somehow have not had a response To be clear I am 110% confident in my research and the ability to take it to small claims court in Georgia and win.Furthermore, I do not believe you should be selling these cards currently They have zero consumer protection The database is completely open to embezzlement - I caught one person, I would not be surprised if there are more It will take them some time to correct this fundamentally flawed design Additionally the fraud department has not proven itself able to act objectively and logically investigate fraud with their available data, which is much more than I had to work with.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11635560, and find that this resolution is satisfactory to meIt's just a shame they couldn't resolve it without getting Revdex.com involved, so I am still rather disappointed in that regard, but at least I should stop receiving unsolicited emails
Thank you,
V ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.On November 21, 2016 the District Manager, *** *** called the
customer and ensured his medication was ready and it would be given to himHe emphatically apologized for our various failuresThe customer accepted the apology and assurance that we would handle the issue with the two stores he had the issue withThe District Manager issued the customer a $Walgreens gift card to proactively put this issue to rest.If you have any questions please do not hesitate to contact me. Thank you, *** C.Consumer Relations Executive Representative*** *** RoadDeerfield, IL 60015Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11154458, and find that this resolution is satisfactory to me
Sincerely,
Angela ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.This case was resolved on 1/26/by District Manager Pamela *She called
Ms*** again and she returned her callShe apologized for the situation and told her we are handling the employee's issue internallyShe also compensated her with at $gift card to Walgreens with an apology letterCustomer will continue to do business with Walgreens. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and thank Walgreen Cofor their follow-up. It is concerning that Walgreen Codid not respond to my previous letter sent two months ago until I contacted Revdex.com. Michael, the DM, and I have spoken.I reserve the right to pursue further remedies regarding this matter
Sincerely,
*** Kleim