CAMPO TURÍSTICO EL VIKINGO

Complaint: ***
I am rejecting this response because: Walgreen's need to have the "legal" department concoct a response demonstrates how bad this practice isYour customers shouldn't be expected to hire an attorney to decipher your price tagsTime to man up and to have the CEO call mePrice tags are deceptiveA better business does not have deceptive price tags or hang onto bad defend a practice until legally forced to do soA better business owns the mistake, stops the practice once State attorney generals start filing suitsNo wait I must correct myself...better businesses don't have to have state attorneys generals file suitsYour price tags are deceptive and wrong; you know it, I know it, and attorney generals know ityou already know which state attorney generals have filed suit
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager, *** E*** , Srfor handlingThe following information was provided as the resolution details I have attempted to contact customer several times and unable to reach the customerI have reached out by email as well no response in a week The manager in the complaint the Assistant Manager is no longer with the company If you have any questions please do not hesitate to contact me Thank you, *** HCorporate Consumer Relations *** Wilmot Rd Deerfield, IL Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager, Lyle *** for handlingThe following information was provided as the resolution details I would like to address his concernI talked
with the store, we have a refund of $waiting to give to himI sent him an email with my contact information and that I would like to address his concernI let him know a refund of $would be given to him at his convenienceIf you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: ###-###-####

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Issue Resolver for handlingThe following information was provided as the resolution details Hi, I talked to this customer today on the phone about his
issue with the paperless couponsI gave him 40,points to compensate him for savings he has lost due to coupons not workingI also created a ticket with the technical team to have his account and coupons checked ( SI-*** )Customer seemed happy with outcome If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details Our District Manager spoke with the patient over the phone and apologized for concern and actions of the pharmacy technicianCustomer’s main concern was that the medication was not properly executed at the store levelStore manager and Pharmacy Manager will review our policy with staff and will document performance managementStore will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter If you have any questions please do not hesitate to contact me Thank you, Ben * Consumer Relations Executive Representative Wilmot Road Deerfield, IL Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the *** ***, District Manager Pharmacy and Retail Operations for handlingThe following information was provided as the resolution details I
have tried to reach the customer four times on via phone call, left two voicemail, and I sent her an emailI have not been able to connect with herI copied the email for your recordsI’m copied the emails for recordsAlso, I am concerned that the complaint may have been logged with the wrong store *** does not have a leadership name ***The manager at store *** in Antioch, IL is name *** ***The customer had a Texas address but could have been traveling to Illinois Nonetheless, I want to resolve her issue and have reached out with no responseI’m unable to login with my email address when I open the link for an update Thank you, *** HCorporate Consumer Relations *** Wilmot Rd Deerfield, IL Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department provided the following information as resolution details. Unfortunately, all gift card/phone card sales are final and our stores or corporate office cannot do a refund or a store creditIf the
customer can send in a copy of the cards front/back and the original purchase receipt to *** or emailed to ***.***@walgreens.com including her name and telephone number we will be more than glad to look into seeing why the cards are not working and if it can be fixed.If you have any questions please do not hesitate to contact me. *** B.Executive Response SpecialistWilmot RdDeerfield, IL 60015Fax: ***

Complaint: ***
I am rejecting this response because: Since I was insulted by my local Walgreens store personnel I do not wish to speak with any staff from that storeI will gladly receive email communication expressing an apology for the rudeness of the staff members towards me as well as what steps Walgreens is taking to retrain it's staff in honoring the incentive program cards of various medication manufacturers that are presented by Walgreens customers who have federal employees health insurance I have not received an apology nor any assurance that if I or any other person who has insurance provided by one of the many commercial insurance companies that participates in the federal employees insurance program presents an incentive program card for ***, *** or any other medications whose manufacturers offer incentives or coupons that Walgreens personnel will honor the cards like they do for their other customers.
Sincerely,
Sarah ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Marissa ***, Customer Care Advisor for handlingThe following information was provided as the resolution details Customer has been issued a full refund,
however the customer was notified via email that the site was closing as well as it being advertised on the site that ALL SALES ARE FINALWendy issued a refund for appeasementIf you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: ###-###-####

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Online Issue Resolver for handlingThe following information was provided as the resolution detailsI spoke with our *** PharmacyThe prescription has been closed for
further refillsThe customer will need to have a new prescription if this medication is needed again If you have any questions please do not hesitate to contact me Thank you, *** EConsumer Relations Executive Representative *** *** ***
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Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the healthcare clinic billing department for handlingThe following information was provided as resolution details.Reviewed the below patient account as per patient insurance
card patient co-pay is $15-$However insurance paid for the total amount of $and insurance applied $co-pay as patient responsibility in which patient already paid $at the TOSRest of the amount of $is patient responsibility.If you have any questions please do not hesitate to contact me. Thank You,*** ***Consumer Relations Executive Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087928, and find that this resolution is satisfactory to me
Sincerely,
Patrick ***

Tell us why heThank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Joshua ***, District Manager for handlingThe following information was provided as the resolution details I spoke with customer on the phone
I told Randy I was very sorry for the situation and I wanted to make it rightHe told me the only thing he wanted out of the situation was for team members to be trained on the correct procedures for providing the Michigan bounty lawI will be discussing the Michigan Bounty law and our register procedures with my store managers and they will be discussing with each store team memberI am also going to discuss the Michigan bounty law with my peer DM's and DPR so they can ensure their stores and peers are following the correct procedures in storesCustomer declined my offer to mail or deliver the bounty that he was owed. If you have any questions please do not hesitate to contact me Thank you, Kimberly H.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ###-###-#### re

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the healthcare clinic billing departmentThe following information was provided as the resolution details. The below patient account claim already billed to insurance and
it was denied pt dedutible which is pt's responsiblity for the amount of $59.33.Please revert back for any clarification.Thank you.Baburao.If you have any questions please do not hesitate to contact me. Thank you, Teza ***Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: ***

Complaint: ***
I am rejecting this response because: It is unfair that I am still liable for the $when I know for a fact that I have paid my spend-down in two ways: The first, directly to the Illinois *** Spend-down department and the second, by taking medical receipts (months in advance) to the *** Park Local Department of Human Services Office located at: *** W*** Ave; Chicago, IL***-It is unfair and wrong to put me to blame and make me liable for these claims that should have been processed and taken care of by the State of Illinois Department of Human Services (*** Department)I cannot agree with the assumption that I did not meet my spend-down the whole year of because from what I can see I am being billed for Feb2015, June 2015, July 2015, and Aug2015,- that's almost the whole year of Again there is a mistake, I will reiterateI did speak to several caseworkers at the *** Park Local Department of Human Services Office and I was informed that I did in fact had met my spend-down all throughout 2014, 2015, and presentlyI was also told that in their IL *** system it did show/prove that my spend-down was in fact met on the dates that Walgreens is billing me forNow as a kidney transplant patient dealing with other health conditions I am always either at a doctor's office or in the hospitalAnd I indeed visited both the doctors and hospitals all throughout 2014, and And I have not received any medical bills stating that I did not meet my spend-down and therefore would have to pay the 20% that *** did not payI have not received any such billsI just received the very excessive and unfair statement bill of $1,from Walgreens in July Never received a bill statement prior to that dateWho is to blame for sending me such bill after almost years? And I have yet to receive a response (a good valid one) as to why I received such an excessive bill from Walgreens after two and a half years? No one can give me a good response for thatThis is very inconsiderate, inconvenient, unfair and wrongIt is totally unfair for Illinois *** recipients to be liable and held accountable for claims that were not either processed or received between the State of Illinois *** system and WalgreensConsequently Illinois *** recipients that have complied (such as myself) by either taking medical receipts to their local IL Deptof Human Services Office ahead of time (a month in advance) and likewise have paid the spend-down directly to the (Illinois Department of *** Spend-down department via mail) AND still IL *** recipients are wrongfully and unfairly being held accountable/liable for medical charges -prescription claims such as this oneThis is not justifiable! When will the State of Illinois hold *** Spend-down dept workers responsible/accountable for not processing and doing their job in a timely manner so that we IL *** recipients won't be held liable for such charges that we cannot afford and should not have to pay for being of low-incomeWhat happened to me is a good example of the lack of effective communication between the Walgreens billing department and the the State of Illinois Department of Human Services *** DepartmentAgain, there is no way that I can pay such an excessive bill that is NOT my fault and should have been paid for -taken care of by the State of Illinois *** DepartmentAnd I still can't understand why did it take so long for Walgreens to contact me via mail with such billing issues? If I would have been contacted back in via mail/phone about my spend-down "not being met" I would have taken care of the issue back then.
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our E Commerce department for handlingThe following information was provided as the resolution details. The customer's concern was forwarded to our E Commerce
department to *** ***, Operations Supervisor for handlingMs*** confirmed as of today, March 24, 2017, this case has been resolved. The Customer has been advised that the package was delivered and signed for to the address listed on the order by the customer which is a third party shipping addressThe customer has been sent the 3rd party shipper information.If you have any questions please do not hesitate to contact me. Thank you, *** C. Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has contacted the customer for more informationThe following information was provided as the resolution details We have called the customer at the home number provided and left voice mails
with the phone number of *** for her to call back so we can get further information to further assist herThe mobile number is not receiving calls at this time and we have emailed the customer times at the email provided for more informationWithout further information about the card we cannot move forward in addressing the issueWe need the card type, card number and receipts If you have any questions please do not hesitate to contact me Thank you, *** ** Executive Consumer Relations Representative *** *** **
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Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerse Department for handlingThe following information was provided as the resolution details. *** ***, Issue Resolver, stated that Ms*** has
provided her with the last digits of her card# and we were unable to locate any holdsMs*** then advised that her FSA company was supposed to have released the holds, however, due to the glitch, she was still unable to submit an order and her funds expired on 11/30/*** *** contacted her FSA company and they are requiring Ms*** to callWhen Ms*** has time, she will be calling *** and they will conference call her FSA company to attempt to have her funds made available to allow for an order to be submitted.If you have any questions please do not hesitate to contact me. Thank you, *** ***Corporate Consumer Relations*** *** RdDeerfield, IL 60015Fax: ***

Due to a miscommunication/misunderstanding between the HCC representative and the patient during a phone call, as to what "removed" means, HCC has requested our collection agency to remove this debt from the patients credit record at the bureausA letter was sent to the bureaus during the weekend
of August 27, I am waiting for a copy of that letter, however, I did receive email confirmation from the agency this would be done

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift card department for handlingThe following information was provided as the resolution details.The gift card department determined there was an issue at the POS of the
reloadThe District Manager was informed who then had the Store Manager John refund the customer their $200, the customer picked up his refund at the beginning of this week. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations Representative*** *** **Deerfield, IL 60015Fax: ***