CAMPO TURÍSTICO EL VIKINGO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me - ASSUMING THE CARDS ARE ACCEPTED WHEN I GO TO USE THEM NEXT MONTH
I appreciate the personal contact and reasonable resolution
Sincerely,
Jessica ***

Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the healthcare billing departmentThe following information was progivded as the resolution details:This patient account was sent to ***, they are not acting as a
‘collection agency ‘ for ***, they are only sending bills out on our behalfThere is no credit reporting by this agencyPatient has been making payments, however, alances are due upon receipt of the billing and there is no formal payment plan arrangement on the patient account.If you have any questions please do not hesitate to contact me. Thank you, *** ***Consumer Relations Executive Representative*** *** RdDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the E commerce Issue Resolvers for handlingThe following information was provided as the resolution details.The customer's concern was resolved on May 4, by *** *., Ecommerce Issue Resolver. The customer did not return back any of the order he purchasedWe have been in contact with our return center and three times they have stated they did not receive the products but instead bottles and jars of water, hence why they did not refund the customer when they received the returnThe customer was advised of this information and he states it is not acceptablePer the *** *** *** Supervisor and *** team from our corporate office we will not be issuing the customer a refund and he will need to dispute the charges with his card company.At this time the customer will not respond to phone calls nor accepts that we are not able to refund him which he continues to state via emailNo compensation given.If you have any questions please do not hesitate to contact me. Thank you,Rebecca C. Executive Response SpecialistWilmot RoadDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Tom ***, District Manager, called Ms*** on 1/5/and
apologizedMr*** reviewed the incident with Tarvio ***, Store ManagerHe reiterated the importance of following customer service protocol to ensure that all customers are greeted and proactively offered assistance. If you have any questions please do not hesitate to contact me. Thank you, Stephanie *.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Complaint:
I am rejecting this response because: I was humiliated and I am not happy the way that each time I spoke to the manager and the district manager it was on my lunch break and I was talked to as if I was lying about my money being lost for my clientsChina has a different time from USAand each time they spoke to me they were more concern on how did the time and money I lost matched up to the complaint I made I will not continue to shop at Walgreens I am in process of moving my scripts as well as limiting my shopping I am not saying that I was totally in the right but I never in my life would have cursed a customer out as if it was okayThe manger took up for Deven and made excuses as to why she reacted the way that she didI don't feel that $is okay at allI spoke to the managers days after the situation had passed and I was basically interrogated as if I had done something wrongI received and email but by no means do I feel that it was sincere at allI am not happy that its closed out and made as of I was happy wit everything I am not happy at all and even tough my clients are willing to work with me I no way feel that $compensation was ok
Sincerely,
Lucretia ***

Summarize the resolution addressing these questions:Date resolved: 11/16/Who resolved: Walgreens.com Issue ResolverHow resolved: Customer has a CSC account under email address ***@aol.comCustomer has a Balance Rewards account
2***under phone ###-###-#### in which is attached to the Walgreens.com accountThe BR account is showing as Do Not Email with the email removed as of 11/15/by Consumer Relations agentToday 11/16/Under the Balance Rewards account 2***I added [email protected] as a default email and then removed just to ensure the customer's email is fully removed from the Balance Rewards accountDue to delays Walgreens.com customer service did not pull the email from the customer until 11/07/creating case ***Customer was contacted on 11/07/by one of Walgreens.com Issue Resolvers requesting a copy of the emails he received so that they could be forwarded to our Operational Center for investigation(case ***)Walgreens.com Technical Support Team opted customer out of promotional emails on 11/10/(SI-***) (case ***)Customer was emailed on 11/10/by the Walgreens.com Issue Resolver to be advised to allow days for email opt out to be complete (case ***)I have called cst ###-###-####: 11/16/12:01pmLeft v/m advising customer to please contact back regarding his concerns of receiving unwanted emailsCustomer satisfaction: UnknownCompensation given: None ProvidedIf you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist*** *** ***
*** *** ** ***Fax: ###-###-####

Summarize the resolution addressing these questions:Date resolved: 09/03/Who resolved: John B., District ManagerHow resolved: The notice mentioned that some meds made by ***, *** and *** had been recalled due to contamination...the notice had a page
attachment with the recalled meds and that is where I found her son's med that we filled in MayI called her back that night to let her know that I did in fact find the recall and that I was sorry for not finding it the first timeI feel it important to note that we were speaking on good terms during these conversations and was satisfied that I would be replacing a bottle of *** for herI knew at the time that the compass recall said that we should not be taking back or replacing any recalled meds, but since it was a low cost item and that this action made her feel much better about the situation I didnt hesitate to go forward with replacing itCustomer satisfaction: Patient was overall satisfied with our handling of the event, but was uncomfortable with how long it look Walgreens to contact her regarding the recall in the first placeCompensation given: None ProvidedIf you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist*** *** ***
*** *** ** ***Fax: ###-###-####

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Mr*** the District Manager for handlingThe following information was provided as the resolution details. Mr.*** contacted the customer on 1-29-The customer
came back to the store for a $refund on 1-30-The customer was happy with the outcome and has Mr*** phone number and email if needed for future problems. If you have any questions please do not hesitate to contact me. Thank you, Felicia *. Consumer Relations Executive Representative Wilmot RoadDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsStore manager, ***, called the customer and offered to give the photos to the
customer at no chargeCustomer stated he was very satisfied with the resolution If you have any questions please do not hesitate to contact me Thank you, *** E.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district office for handlingThe following information was provided as the resolution details. District Manager, Shanell *** called Ms*** and explained that
she can go to walgreenslistens.com and scroll to the bottom of the page where there are links for both the current winner list and the official rulesThe rules do not state that the winners will be posted in the store but does offer an address for customers to send a self-addressed envelope to in order to receive a winners list.If you have any questions please do not hesitate to contact me. Thank you, Stephanie ***Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store for handlingThe following information was provided as the resolution details.Our Assistant Store Manager *** Kmade contact with Mr*** to try and assist in
getting the refund completed for him in a store in his areaAfter the first contact to make this happen the ASM has been trying to reach the customer daily with no responseMr*** has been sent a letter with a $gift card for the return. If you have any questions please do not hesitate to contact me.Thank you,*** S.Executive Consumer Relations Representative*** *** **
*** ** ***
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Retro Billing Department for handlingThe following information was provided as the resolution details. *** in our Retro Billing Department contacted the
customer on 7/18/ It was determined after reviewed copays for the timeframe in question and confirmed previous reimbursement from insurance company, he customer will receive a refund for $The customer is satisfied and and the refund is being processed. If you have any questions please do not hesitate to contact me. Thank you, *** Q.Customer Service Advocate*** *** ***
*** ** ***
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Specialty Pharmacy for handlingThe following information was provided as the resolution details. Denver ***, Service Delivery Manager, scheduled the delivery for
April 3, The local store now knows that they can be given an override to bill the insurance and should be able to continue to fill for Ms***.If you have any questions please do not hesitate to contact me. Thank you, Stephanie S.Corporate Consumer Relations*** *** **
*** ** ***
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Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Brian Olidan, District Manager for handlingThe following information was provided as the resolution details I was able to reach customer this afternoon and was
able to address his concernsCustomer will be sent a Walgreens Giftcard in the amount of $Awaiting customer to provide mailing addressDetailed resolution to follow once address is received to close out the caseThank you, If you have any questions please do not hesitate to contact me Thank you, Kimberly HCorporate Consumer Relations Wilmot Rd Deerfield, IL Fax: ###-###-####

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to American Express for handlingThe following information was provided as the resolution detailsAmerican Express loaded the money on the customer’s prepaid cardIf you have
any questions please do not hesitate to contact meThank you, Kimberly HCorporate Consumer Relations *** *** ** Deerfield, IL Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Take Care Clinic for handlingThe following information was provided as the resolution details. Heather ***, Manager - Patient Collections, attempted to contact
Mr*** by phone but was unsuccessfulA refund check for $was sent to Mr*** along with a letter of apology. If you have any questions please do not hesitate to contact me. Thank you, Stephanie *.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Complaint: ***
I am rejecting this response because:I only was contacted by an assistant manager of the storeWho took the information and said the store manager was on a permanent leaveHe said he would look into the complaint and call me backI have not heard back from himI am very disappointing that the corporate office or district manager could not take the time to handle thisI will remove our family prescriptions from Walgreens as I see absolutely no customer service as Walgreens allows their employees to abuse their customers. As far as the response written by Walmart, no one offered any assistance regarding my prescription and the "free" prescription was thrown at meNot exactly an ideal customer service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe appreciate how quickly and professionally Walgreens responded to this matter and were more than happy with the result
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Walgreens called me and apologized for the problemThey stated I needed to email pics of the damage in order for them to review everythingHere is the case numberPamela W emailed meMaybe you should check with them before making a decision like thisAnd my complaint is NOT about the order it was from the damage from the orderPlease look at the actual complaint
Sincerely,
Chadwick ***

Complaint: ***
I am rejecting this response because: I appreciate the fact that they are trying, but it still puts blame on me, based on the wording of their responseIt has been well over one month, since I unsubscribed, and I haven't the time to call them to discuss such a trivial issueI properly unsubscribed a very long time ago, so the response is only a cover up for gross incompetenceAlso, there are numerous reports from other people, as to suspicious activities by WalgreensThis is all sad, because the people who work at their stores are very nice people, and I have years as their customer
Sincerely,
Daniel ***