CAMPO TURÍSTICO EL VIKINGO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006661, and find that this resolution is satisfactory to me.
Sincerely,
Trevor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lisa [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Department for handling. The following information was provided as the resolution details. Walgreens cares very much for our customers and our communities. Such a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]Consumer Relations Executive Representative[redacted]

Initial Business Response /* (1000, 10, 2015/06/23) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce and Balance Rewards Team for handling. The following information was provided as the resolution details....


Customer's account has been deactivated under the email address of [redacted]@yahoo.com- This is the only account that I located for the customer.
I have also canceled account #XXXXXXXXXXXXX per Mr. [redacted] request.

If you have any questions please do not hesitate to contact me.
Thank you,
[redacted] H.
Consumer Relations Specialist
[redacted] Rd. [redacted]
[redacted] IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district office for handling. the following information was provided as the resolution details:1. Date resolved: 3/30/16 2. Who resolved: Cole [redacted] 3. How...

resolved: Cole, pharmacist, spoke to [redacted] on 3/29/16 @5pm and informed her that the medicine was not a regular order item andmay take a couple of days to receive it since it does not come inregularly. Cole informed [redacted] to call other chains. Cole called RiteAid and 2 CVS. Cole found a CVS that had the medication and transferredit to CVS. Cole did not see any problems and that [redacted] understood thesituation. 4. Customer satisfaction: Yes 5. Compensation given: NoThank you,Teza **Consumer Relations Executive Representative

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Gift Card Department for handling. The following information was provided as the resolution details.   The original receipt is required so we are able to properly...

investigate the card. Please be advised, we would like to offer a $25 Walgreens Gift Card to replace the $25 Friday's Gift Card. Please let us know if this is a suitable resolution so I may mail out the gift card to the customer.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11709165, and find that this resolution is satisfactory to me.
Sincerely,
Hope [redacted]

Thank
you for contacting our company in regards to this complaint. Our Consumer
Relations department has sent this case to the district manager for handling. The following information was provided as the
resolution details. Below is the following actions to taken to resolve the case with Mrs. [redacted]I spoke with Mrs. [redacted] on December 2nd about her store visit at store #[redacted] on Cleveland Ave concerning the lack of ad items. I explained to her that we can get the items and apologized for being out of that particular item. The store does not carry the Minute maid rice in their basic set. We have several stores that do carry that item. She also had an issue with the store manager she said as I was talking to her. I told Mrs. [redacted] that I would deal with the store manager. Mrs. [redacted] stated why didn't I call the store manager before I called her? I explained that I like to call the customer to see what issues they have then I go from there. As I told her this she hung up on me. The following day I called Mrs. [redacted] to get the issues resolved. I told her that I can have the items and have them ready for her at store [redacted] and she asked why she can't get them at store [redacted]. I explained they didn't carry the item so I was having another store take care of it that was close to her home. I also offered her a $25 gift card because I appreciate her business. She picked up the gift card at store #[redacted] on December 3rd and her Rice and water that we don't carry but requested (Not in our ad) is ready for her at store [redacted]. I explained to Mrs. [redacted] that not all items are in every store that is in our ad but that they do get an authorized distribution of that item to support the ad. At this point we have met her concerns and gave her compensation. I replied to this in the last complaint.If
you have any questions please do not hesitate to contact me. Thank
you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district office for handling. The following information was provided as the resolution details. Ms. [redacted] was contacted by store management on June 16, 2017....

Management apologized and will continue to focus on training and coaching team members to ensure better communication in the future with compounding. If you have any questions please do not hesitate to contact me. Thank you, Stephanie SalvatoreCorporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift card deparment for handling. The following information was provided as the resolution details:After further review of Mr. [redacted] case our fraud...

investigation found no internal fraud on the PINs purchased by the customer. The investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and Watercrafts. The receiving accounts have been blocked and they are no longer able to redeem money into these accounts. I was also informed that a refund check in the full amount of $1,500.00 is being issued to Mr. [redacted]. Mr. [redacted] can follow up on the status of his case by calling the number on the back of the PayPal card [redacted]If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card [redacted] If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud case. InComm’s fraud department will review the case and work with PayPal on the investigation. If the customer was a part of victim assisted fraud our internal team will work with PayPal to review the case. Once the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the account. If there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InComm. Once the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.If you have any questions please do not hesitate to contact me.[redacted]Consumer Relations Executive Specialist

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   01-08-172. Who resolved:    Thomas L. - District Manager3. How resolved:     Discussion/Documented4. Customer satisfaction:  Good5. Compensation given:    $100.00 gift cardIf you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Thank you for contacting our company in rega**s to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  On March 14, 2016, [redacted] H. with Walgreens Balance Rewa**s...

Department, contacted Ms. [redacted] to discuss the points concern with the [redacted],  S, Ste. 100, Las Vegas, NV incident in January. Ms. [redacted] was unavailable and a voice mail was left for Ms. [redacted]. Ms. [redacted] apologized for the incorrect information provided to Ms. [redacted] and provided her with 20,000 goodwill points for the inconvenience. It was noted Ms. [redacted] had 2 Balance Rewa**s accounts which were merged when speaking with [redacted]. Ms. [redacted] also left Ms. [redacted] her contact number if she has any questions. On March 18, 2016, Mr. Jerry [redacted], R.Ph. District Manager, Pharmacy and Retail Operations,  contacted Ms. [redacted] and discussed her concerns with the location, [redacted] **, Dallas, TX. Ms. [redacted] was satisfied with resolution and appreciated the phone call from Mr. [redacted]. If you have any questions please do not hesitate to contact me.  Thank you, Rebecca C. Consumer Relations Executive Representative

Complaint: [redacted]
I am rejecting this response because: As stated in my previous email, this is not how the law works. The $5 bounty in this case needed to be provided at the time the store was notified of the scanning error. The manager offering to bring the $5 after I had complained to the Revdex.com is not sufficient, the law requires the bounty to be paid at the time of the in-person notification. The law is set up this way to prevent corporations, like walgreens, from intentionally price gouging customers who may not seek a refund due to the time inconvenience. The law(which I included a link to in my previous email) specifically states that the damages are now $250 which I have stated I am fine with Walgreens paying out as a donation to the Detroit Agency for the blind. I have reattached my earlier email, please advise if Walgreens will continue to disregard Michigan law so that I can move forward with necessary legal action and save both parties time from a back and forth email exchange.   ----I appreciate you reaching out to me. I received a call from the district manager, however, it was unclear whether or not he was aware of the full details of the law and what needed to occur when a store does not pay out the proper refund amount. When the store fails to pay out the "bounty" after being notified by the customer of the overcharge, the retailer is then obligated to pay the customer $250 per Michigan law.  The documentation of the law can be found here: http://www.michigan.gov/ag/[redacted]
The ideal resolution that I would find satisfactory would be a $250 check made out to the [redacted] - https://[redacted].org/ This would show me that Walgreens is sincerely interested in following Michigan laws and this error occurred due to ignorance of the law rather than negligence of it.Donation Checks can be sent to(with the donation form found at: https://[redacted].org/wp-content/uploads/2012/10/donation_form.pdf):[redacted]O...⇄ the check can be made out to the [redacted] and sent to me, and I will forward it to them. Please advise if this resolution would work.
Sincerely,
Randel [redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details....


Dear Mr. [redacted]
We apologize for any inconvenience this may have caused. We would like to investigate and provide a proper resolution to these claims. Please provide the store location in question so that we may be able to assist. We will need this information to have the correct District contact you.
If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue primarily had to do with the online system digital coupon not working at multiple stores. The error is first with with Walgreens overcharging. Secondary with the stores not being able to enter their coupons from their own online system.
Final Business Response /* (4000, 9, 2015/07/13) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the E commerce Issue Resolver for handling. The following information was provided as the resolution details.
I contacted the customer by phone and email. Customer replied back by email stating he did not purchase the item because the paperless coupon did not apply. I was informed by my Supervisor Christy, there was a technical issue with the paperless coupons not applying to the customer purchase. I informed the customer of this issue and this is a known issue. Provided the customer with 25000 balance rewards points.

If you have any questions please do not hesitate to contact me.
Thank you,
Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Special Operations Resolutions team in Specialty Pharmacy for handling. The following information  was provided as the resolution details. Phone calls were made and a letter was sent to [redacted] asking her to call back. Once she contacted Specialty Pharmacy management back, all of the needed information was obtained to send her reimbursement. A refund check of $885.82 will be sent to Ms. [redacted] since she has agreed to deduct a copay for a claim Walgreens submitted to her other insurance for a current claim with us ($935.82 - $50 copay for a current claim with us).If you have any questions please do not hesitate to contact me. Thank you, Jasmine B. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

I AM NOT INTERESTED IN THEIR FAKE RESPONSE I WENT TO MANY STORES FOR HELP I WENT TO THE LAST STORE FOR HELP TO BUY THE PRODUCTS THROUGH THEIR WEBSITE AND WAS REJECTED THEIR OFFERS ARE ALL FAKE AND THEY DO NOT HELP OUT THEIR CUSTOMERS, BUT CONSTANTLY LIE TO THEM THANK YOU  HOWARD [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Howard Shore

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.   On June 15, 2016, the Assistant Store Manager, Carolina Correa,...

contacted the customer. Carolina apologized for the inconvenience and offered to exchange the product with no issues. The customer accepted the offer and was satisfied with the outcome.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] Executive Advocate 200 Wilmot Road Deerfield, IL Fax:256[redacted]

Initial Business Response /* (1000, 15, 2015/07/17) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation[redacted] for handling. The following information was...

provided as the resolution details.

I spoke with [redacted] by phone this afternoon, and first made sure that he daughter was OK. She thanked me for asking about her daughter. I asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letter. She also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologized. At the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to do. I explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen again. I am scheduled for a store visit at the store tomorrow and will cover then. No compensation was asked for, and the conversation was very pleasant. She did not mention any type of escalation, and said that she would not let one bad experience sour her on Walgreens. Please let me know if you need me to do anything further

Regards,
[redacted]
If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]