CAMPO TURÍSTICO EL VIKINGO

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District manager [redacted] for handling. The following information was provided as the resolution details.
1....

Customer was called
2. Yes customer was very satisfied with outcome
3. Yes refund was issued to customer
4. Customer had purchased prescription and then returned for refund. Prescriptions are not available for refund.

Thanks
DM East Valley
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The customer's concern was resolved on January 21, 2018 by the...

District Manager, Reginald [redacted]. Team members will be disciplined and the customer is satisfied. No compensation provided. If you have any questions please do not hesitate to contact me. Thank you,Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Incomm, our gift card processor, for handling. The following information was provided as the resolution details. Without a receipt to match the card that Mr. [redacted] has we are unable to activate his card. We have tried receipts from both purchases on 11/19/2016 and on 11/21/2016. I advised Mr. [redacted] that if he made another purchase of an Ebay gift card then I would be happy to try that receipt to see if it matches his card. I checked with the store and was told by the Store Manager that those were the only two purchases she saw from her store. Unfortunately there is nothing further that we can do for Mr. [redacted]. If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2015/06/03) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Adam [redacted] District Manager Albuquerque South for handling. The following information was provided as the resolution...

details
Store manager Oscar [redacted] called the customer on 6/2/15. He was unable to reach the customer but left a message.
Oscar will continue to call the customer until he speaks to him in person.
Oscar will apologize to the customer and compensate him with a $25 gift card for wasted time and gas.
We researched the prescription in question and the coupon was used to cover the cost of 28 pills of the drug in question.
The customers insurance was billed for 5 pills of the drug in question with a zero copay.
Oscar will update this case as new information becomes available.
If you have any questions please do not hesitate to contact me.

Thank you,

Audelia S.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: 847-964-8531

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. I called customer by phone and will be sending a letter in the mail to...

apologize for the poor attitude. I also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.If you have any questions please do not hesitate to contact me. Thank you, Ben **Consumer Relations Executive Representative[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The customer's concern was resolved on 1/19/2018 by District...

Manager Brian [redacted]. The DM spoke with Vincent, apologized for the confusion and our response time to resolve the issue. Explained [redacted] drug pricing and the difference between 90 pills and 90 day supply. Explained that drug prices are subject to change and sometimes vary by area. There was a $6.00 variance on one medication so the DM informed him that the DM would be sending him a $25.00 gift card, [redacted] for the inconvenience. The DM gave Vincent contact for RXM and store manager if ever any further concerns. Customer was satisfied and appreciated the clarification. If you have any questions please do not hesitate to contact me.Thank you, Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]If you have any questions please do not hesitate to contact me. Thank you, Rebecca C. Executive Response Specialist521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce department for handling. The following information was provided as the resolution details.  The customer's concern was addressed on December 8, 2017....

Addie O., Ecommerce Issue Resolver, facilitated resolution. She advised the customer that we are unable to process a full refund or replacement. Per [redacted] tracking number [redacted], the package was signed for by J. [redacted] on 11/17/2017 at 3:35 pm. She spoke with Nicole at [redacted] on 11/25/2017 to start a tracer which is an investigation with [redacted] to track the steps of the [redacted] driver. The [redacted] Case ID number was [redacted]. We received a response from Frances at [redacted] on 11/30/2017 who stated, " The [redacted] driver has issues with this customer and has been requiring that the customer sign for their packages for each delivery. The customer will state that he did not receive it when he actually did. The customer has been documented at [redacted] for doing this. This customer did receive his order. This is an ongoing issue with the customer and not to reship the order because the driver confirmed the customer received the package." She reached out to the customer on 12/1/2017 to explain that we were unable to refund or replace the package and to contact financial institution. No compensation given.If you have any questions please do not hesitate to contact me.Thank you, Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: ###-###-####

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. The district manager contacted the patient via phone and apologized for...

Walgreens service failure. The patient was assured that appropriate re-training procedures will be done with the staff. No compensation was offered. The patient was satisfied with the prompt attention to his concern.The district manager has also spoken with the store manager and identified the root cause for said service failure and the employees involved. Exception Queue Training will be re-assigned to these employees. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Sedgwick Insurance Department for handling. The following information was provided as the resolution details.On 12/1/2015 Sedgwick examiner [redacted]. reached a settlement...

with the customer. Although unhappy all her photos of family were lost, she accepted and signing a release for $1,000 compensation.If you have any questions please do not hesitate to contact me. Thank you,[redacted]Executive Consumer Relations Representative200 Wilmot Rd. Deerfield, IL 60015Fax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the our Insurance Vendor for handling. The following information was provided as the resolution details.Our Insurance vendor is working with the customer directly and has...

informed the customer that a claim will remain open pending the patient's follow-up with his MD. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]