CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Unfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately.   Consumer Relations has made several attempts to reach out the customer to gather more information to...

assist. Regretfully, we have been unable to make contact with the customer via email or telephone.   In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receipt. This information can be faxed to [redacted] or emailed to epc.[redacted]@walgreens.com. Please be sure to reference Case #[redacted] on all documentation sent in.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] 200 Wilmot Road Deerfield, IL 60015 Fax:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11101448, and find that this resolution is satisfactory to me.
Sincerely,
Charles [redacted]

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for contacting our company in regards to this complaint. Not enough information was provided to address this concern. The store number or physical address is necessary in order to investigate this claim.
If you have any questions...

please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing is solved. They will continue to do this to their customers. It was the Walgreens on [redacted] They should not be getting away with this. It's not like this is the first time this has happened to me at that store.
Final Consumer Response /* (2000, 15, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If not all of the items were 2/$5 they should not have been in with the items marked 2/#5. There were no other places for the items not marked. They were all in one bin and it was the only bin there. That's not a very good way to do business. I will continue to check the sale prices for this store. I think they do this quite often.
Final Business Response /* (4000, 13, 2015/10/26) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Ms.[redacted] was contacted on October 23, 2015 by [redacted], District Manager. Ms.[redacted]'s claim was investigated by researching the area where the books were purchased. Some products in that area were labeled with bulls-eyed stickers with pre prices on them showing $2.99 or 2/$5. Other products that are in this basic area did not have those stickers and were not included in that special pricing promotion. All items marked with the bulls-eye sticker showing $2.99 or 2/$5 rang correctly. When Ms.[redacted] returned to the store a price adjustment was given even though that was not the pricing that was intended. The store manager will check pricing weekly to make sure store price stickers match promotions advertised in our weekly circular ad.
Mr.[redacted] issued Ms.[redacted] a gift card for $20 for her inconvenience.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a complete lie and Walgreens is clearly an unethical company if they can be so brazen as to lie without providing an substianal evidence to back their bogus claims. Walgreens clearly does not care about its customers. There are many negative reviews towards this store on [redacted] (2.5 star rating) to indicate that this incident is not isolated. 
Sincerely,
Elizabeth [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the (insert where it was sent) for handling. The following information was provided as the resolution details.   The customer did not provide the store location in the...

case.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I will continue to monitor my credit report/score and will file another complaint the collector does not have all traces of this removed from my credit history all together.
Sincerely,
Kristen [redacted]

Thank you for contacting our company in regards to this complaint. Unfortunately we do not have enough information to proceed with an investigation. To investigate a gift card issue we will need the card number, a copy of the original purchase receipt and a copy of the front and back of the card....


If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office for handling. The following information was provided as the resolution details. Store manager, [redacted], called Mr. [redacted] on March 27. Ms. [redacted]...

apologized to Mr. [redacted] and mailed to him a $25 Walgreens gift card. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.The District Manager[redacted] called the customer on 1/26 and offered him a...

refund ($19.99 plus tax) for his purchase that was defective. Customer was satisfied with resolution. If you have any questions please do not hesitate to contact me.Thank you,[redacted]Executive Consumer Relations Representative[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager[redacted] for handling. The following information was provided as the resolution details....


1. Was the customer contacted? Reached out today to the patient to apologize
2. Was the customer satisfied? Yes
3. Was compensation provided? The patient has been credited per billing manager
4. What actions were taken to prevent reoccurrence? email and elevated to Regional directors
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. [redacted], District Manager, contacted the customer and is going to...

be reimbursing the customer the amount not covered by insurance. If you have any questions please do not hesitate to contact me. Thank you, Ben **Consumer Relations Executive Representative [redacted] Deerfield, IL 60015F[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details. Kevin called the patient and took care of the insurance information. Additionally, he...

made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance company. We will also be giving the customer a $20 gift card. If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative [redacted]Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. The customer's concern was resolved on December 22, 2016. The manager,...

[redacted] will be giving a full refund for the prescription and will also apologize to the customer for any inconvenience. The customer is coming in today for her full refund on the prescription. The customer will be given a full refund in the amount of $17.99.If you have any questions please do not hesitate to contact me. Thank you, [redacted] C.Executive Response Specialist[redacted] RoadDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Senior Associate, Retail [redacted] for handling. The following information was provided as the resolution details. Ok,Here is my conclusion on [redacted]. I have...

spoken with several representatives within IL [redacted]. We had previously received denials on all of his claims stating his spenddown had not been met. IL [redacted] states that they do not always update the system immediately with the spenddown information. Please see below claims, I have separated them out showing what will be rebilled to IL [redacted] or written off because it is past the 2 year file limit and with what we will continue to bill to the customer. He will be notified today by [redacted] she is with IL [redacted] and has been speaking to the customer. Please let me know if you have any questions.Claims that will either be written off for being past the 2 year file limit or rebilled to IL [redacted] $566.69.[redacted]-3/7/14-$23.65[redacted]-3/7/14-$102.20[redacted]-4/1/14-$23.0...⇄ $566.69Claims that we will continue to bill to the customer$658.75[redacted]-10/1/14-$4.13[redacted]-10/1/14-$25.90[redacted]-10/1/...⇄ $658.75Thank you   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL 60015 Fax: [redacted]

Initial Business Response /* (1000, 9, 2015/09/23) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager,[redacted] for handling. The following information was provided as the resolution details....


[redacted] has made contact with Ms. [redacted]. The issues that Ms. [redacted] experienced with the staff not ordering medications that were needed for her son were addressed. These issues will also be addressed with the pharmacy staff, to prevent any future problems. Ms. [redacted] is happy with this resolution.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Corporate Consumer Relations
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The Store manager, Jesus [redacted], tried contacting this customer...

on several occasions. The District manager, Ballow ** also called and were unable to connect with the customer. We are happy to provide a refund but would need a bit more information to process the refund. IE: receipt, if no receipt we can locate the transaction with time and date of purchase, etc. Please see below info provided from the store manager:I kept trying get in contact with the customer regarding case #[redacted] via e-mail and phone calls. She has not replying to my e-mails or answering calls, actually the phone number is not available, message "the prescriber you've dialed is not in service, if you feel you received this message in error please hang up and dial the number again". Here's the times I have called the customer: · 11/28 3:36pm, 3:45 pm · 11/29 11:35am, 11:45am, 12:00pm, 5:28pm, 5:32pm Here are the times I emailed the customer: · 11/28 3:39pm · 11/29 12:09pmNo compensation or resolution at this time due to customer not answering phone calls or responding to emails.If you have any questions please do not hesitate to contact me. Thank you, Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to eCommerce for handling. The following information was provided as the resolution details. A ticket was sent to [redacted] (Subject: [[redacted]] (SI-[redacted]) Case# [redacted] - Email Opt Out)- The case was closed on 11/27. 11/25 is when the customer was opted out of email.Once opted out, it can take 10-14 business days to go into effect. If after 14 business days (12/15) the customer is still receiving emails, another opt out case can be created.If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted] RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Department for handling. The following information was provided as the resolution details. [redacted], Issue Resolver for Ecommerce, called Ms. [redacted] and together they called her card company. [redacted] then faxed in a request to the card company showing that the order was cancelled. Ms. [redacted]'s money should be applied back to her card within 24 hours after this fax is received. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]

Revdex.com: The response from the business to Revdex.com is actually not satisfactory to me, the issue is not related to the resolution of the picture.But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.So that's why I'm saying that the resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]