CAMPO TURÍSTICO EL VIKINGO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, both the business and the Revdex.com were provided with this response to the company's resolution actions:While I appreciate the points that were added to my account, I take exception to this policy because it does not foster a good faith relationship with your customers:Balance Rewards Terms and Conditions, https://www.walgreens.com/images/adaptive/si/balancerewards/BalanceRewards_terms...⇄ Balance Rewards for  healthy choices, "Walgreen Co. reserves the right to add or delete healthy behaviors  eligible for Points issuance, restrict the frequency of logging activity or apply Points maximums to any activity at any time, at its sole discretion, without notice."As such, if this is going to continue to happen to my account, I will most likely stop participating in BRFHC since based on my perception of your comments Walgreens doesn't appear to be capable ofor willing to actually resolve the issues with this software.Sincerely,
Joe [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.1. Date resolved: 12/21/162. Who resolved: [redacted]3. How resolved:...

Issued refund.4. Customer satisfaction: Satisfied5. Compensation given: 25.31Best,[redacted]District Manager, Pharmacy and Retail Operations If you have any questions please do not hesitate to contact me. Thank you,  [redacted]Executive Response Specialist[redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted] for handling. The following information was provided as the resolution details. Ms. [redacted] contacted the store manager at store 1769, [redacted], and...

requested that he work with [redacted], store manager at store 356, and [redacted] at the photo support center to resubmit the order. Because the order had already exited store 356's system, this process took Mr. [redacted] nearly a full day to complete. Once store 1769 received the order, the assistant store manager [redacted] printed the books and carefully put them together. Once completed, Mr. [redacted] contacted Mr. [redacted] and left a message stating the four books were complete and ready to pick up. Mr. [redacted] arrived at store 1769 to pick up the books at no charge and was satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Ecommerce Issue Resolvers for handling. The following information was provided as the resolution details.  The customer's concern was resolved on 4/26/2017....

The issue was resolved by [redacted]. called the return center again and asked them to confirm what they received in the return for a second time which was several jars and bottles of water and not the items the customer ordered. Therefore, we cannot refund an order that we did not receive back. [redacted]. called the customer and he did not answer but was left a voicemail. No compensation provided.If you have any questions please do not hesitate to contact me. Thank you, Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store for handling. The following information was provided as the resolution details.  The store manager called the customer and explained that they would give the...

customer a refund for the product. If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  An email was sent to the customer requesting that the incorrect...

card be taken back to the store and the manager will refund the 100.00 dollars and a 25.00 gift card will be issued.If you have any questions please do not hesitate to contact me. Thank you, [redacted] Consumer Relations Executive Representative[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. District Manager, [redacted], spoke with [redacted] concerning...

this matter over the phone on November 22, 2016. The issue was Mrs. [redacted] credit card that was on file in the system was being declined for the $4.56 transaction. Mrs. [redacted] sister than proceeded to just want to pay for the transaction with cash. Store manager [redacted] rang out the photos at the same time Mrs. [redacted] called the store to figure out what was happening with her credit card. Mrs. [redacted] informed Mr. [redacted] that store manager [redacted] was acting like she wanted to fight over the phone and that her sister felt threatened over the situation. After reviewing the video tape, Mr. [redacted] felt that [redacted] was not displaying any form of hostile actions towards Mrs. [redacted] over the phone. In the video it shows her move the screen over so Mrs. [redacted] sister can see the decline message on the register. A full refund will be waiting at the front register for Mrs. [redacted] when she gets off work at 5pm.If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted] RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Pharmacist, Joan-Marie will mail Mr. [redacted] records available at the store...

level. Additionally, as Mr. [redacted] is requesting records dating back to 1986, Joan-Marie will contact our records department and submit a request for said records. Pharmacy Manager Lauren [redacted] will contact Mr. [redacted] going forwards to keep him informed of any updates. If you have any questions please do not hesitate to contact me.  Thank you,  Ben *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 01/13/20172. Who resolved: [redacted] H - IT Resolution Manager3. How resolved:   IT has removed any email address that was associated with this patient.4. Customer satisfaction:  Unknown5. Compensation given:  NoneIf you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Executive Response Specialist[redacted]

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details.

Dear...

Carol [redacted]

We apologize for the inconvenience that you are experiencing. We would like to assist you, but have not received enough information. I understand that you want a refund on a product. Are you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this time. What address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refund. Please provide as much information as possible. Thanks

If you have any questions please do not hesitate to contact me.

Thank you,

Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
Fax: [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called walgreens twice since receiving this response. I called Mon., 6/22 and today. I was told today someone would call me. I do not know if this will be worked out or not. On Monday, 6/22/15, I gave the rep. the USPS tracking # again, and gave her the address where I mailed the package and the ref.#. I wanted to make sure I responded back by 6/27, which is the date indicated in the letter.
Thanks,
Carol [redacted]
Final Business Response /* (4000, 10, 2015/06/29) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Consumer Response Specialist Matt B. for handling. The following information was provided as the resolution details.

6/24/2015
Carol [redacted]
403 E James St
Eureka, IL 61530
Dear Carol,
Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake.
Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product.
Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $25.00 Walgreens Gift Card. In the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you.
Thank you again for bringing this to our attention. If I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer.
Sincerely,
Matt B.Consumer Response Specialist
1-800-Walgreens
If you have any questions please do not hesitate to contact me.

Thank you,

Kelly H.
Consumer Relations Specialist
1419 Lake Cook Rd. MS# L390
Deerfield IL 60015
[redacted]

Initial Business Response /* (1000, 10, 2015/07/23) */
District Manager spoke with the customer. The District Manager will follow up with the store manager & pharmacy staff on the gap in service & will continue to follow up.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
While I appreciate the verbal response from [redacted]'s management that they will address the substance of the complaint, it remains to be seen if there will be an improvement. The dysfunction and failures in this pharmacy are substantial. I am a week and a half beyond being told by the pharmacy that they would call me when my prescription is ready. To date no phone call. This is but one of the many failures in this pharmacy's services causing ongoing frustration with obtaining medications.
Final Business Response /* (4000, 14, 2015/07/29) */
Contact Name and Title: [redacted] store mng
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@store.walgreens.com
I spoke with the customer on July 29th at 3 pm. I apologized for her inconvenience. I offered her a $50 Walgreens gift card. I assured her I was working on replacing a pharmacist who quit. I explained that this was causing some scheduling issues and again apologized for the inconvenience. I told her going forward if she felt she was having any problems to please ask for myself or any member of management and ** would go to the pharmacy to assist her.
Final Consumer Response /* (4200, 16, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the fact that this pharmacy was abruptly without a pharmacist is information that should have been shared with customers immediately, without that information customers, including this customer, were struggling to obtain medication in a timely efficient manner and running up against failures to provide normal services, without any explanation as to why ** were experiencing so many difficulties and failures. The sudden departure of a pharmacist leaves a question as to why. I recall a male pharmacist who was unpleasant and clearly unhappy. Nevertheless, an offer to pay me for the failures of this pharmacy is not a resolution, and promises to find a replacement pharmacist remain an issue. The pharmacy is unable to provide appropriate services when they have a significant staffing deficit. Promises that this pharmacy will get "better" in the future is a weak response. I, like other customers have numerous medications that ** rely upon to be dispensed knowledgably and efficiently at this pharmacy and until the pharmacy functions properly and reliably, accepting money in response to my complaint does nothing to bring this pharmacy up to appropriate standards as I would expect from Walgreens. Management of this pharmacy remains in question.

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details.
I called and...

left a message at XXX XXX-XXXX for Anna [redacted] to give me a call back at XXX-XXX-XXXX so I would be able to speak to her concerning her points on her account. I have located the account under the phone number XXX-XXX-XXXX, it is listed under Anna[redacted] virtual card # XXXXXXXXXXXXX. Ms.[redacted]'s account has been opened since 02/25/2015 and has had 55 purchases. Ms.[redacted] had one purchase (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/20/2015 that had met a promotion offer and had earned 2,000 points and had redeem on (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/27/2015. Her last purchase was on 08/22/15 and has a point balance of 0. As a courtesy for Ms. [redacted] (Gio) I have opted Ms.[redacted] into the everyday points perk promotion and have provided 40,000 points for her concerns on her account.

If you have any questions please do not hesitate to contact me.

Thank you,

[redacted] S.
[redacted] Specialist
[redacted]
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Department for handling. The following information was provided as the resolution details. [redacted], Issue Resolver for Ecommerce has emailed Ms. [redacted] 3 times requesting that she contact her so that they can conference call her FSA company. Ms. [redacted] has not responded to these requests. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted] RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. The following information was provided as the resolution details.  It has been determined that this offer, buy one get one 50% off gift cards, should not have been advertised to customers, as it is not a valid offer. Due to...

this not being a valid offer Walgreen's is unable to honor the promotion. Additionally, Walgreen's reserves the right to correct typographic or photographic errors.If you have any questions please do not hesitate to contact me. Thank you, [redacted] C. Executive Response Specialist[redacted] Wilmot RoadDeerfield, IL 60015Fax: [redacted]

Initial Business Response /* (1000, 5, 2015/06/19) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager [redacted] for handling. The following information was provided as the resolution details.
...

I have spoken to the store manager regarding the situation. Store Manager informed me that a request for payment was made in January in the amount of $800 and customer did receive a check from 3rd party billing reconciliation.
Yes, a 3rd call was made and an email was sent today. Here is a copy of the email. If I receive a response, I will let you know of changes that need to be made.
Hello Ms. [redacted]
I am emailing in response to a concern you had regarding our Little Silver location. I was hoping I would be able to help. Please Let me know if there's anything that I can do help. Email me at [redacted]@walgreens.com or by phone to XXX-XXX-XXXX.
[redacted]
[redacted]
[redacted]
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted] MS# [redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because, although I have been told that I will be contacted regarding a refund, it has almost been a week and I have not been contacted by Walgreens. I have not received a refund. 
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our gift card processor and Asset Protection for handling. On 9/20/16 Consumer Relations emailed the customer directly with the resolution. If you have any questions...

please do not hesitate to contact me. Thank you, Felicia *. Consumer Relations Customer Care Advocate200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager
Pharmacy and Retail Operations Ronda Lowe for handling. The following information was provided as...

the resolution details.
1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter)
Yes, called the patient.

2. Was the customer satisfied?

Yes.
3. Was compensation provided? (if gift card, the gift card number and amount)

$25 gift card [redacted]
4. What actions were taken to prevent reoccurrence?

The actions of the pharmacy staff are not acceptable. The staff member who first encountered the patient about a missing faxed script should have proactively offered to have the pharmacist call the doctor's office to retrieve the missing script.

** also proactively call patients when their RX item is OOS; however, in this case - the patient was registered as a new patient in our system (he had not filled any scripts at any Walgreens in the past 15 months) and ** did not have access to his phone number nor email. ** also will find the nearest Walgreens that has the item in stock and offer to transfer the prescription to that Walgreens.

I ** will review with all staff to ALWAYS OFFER SOLUTIONS (ECC!) to patients who have a pharmacy issue. Script not received = call the doctor for the script. OOS = inform the patient and offer to find the nearest Walgreens that has the product in stock today.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
Consumer Relations Specialist
[redacted]
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], District Manager for handling. The following information was provided as the resolution details.   I apologize to the customer for the lack of service. I retrained the manager and the shift lead manager on how to conduct returns without a receipt and service recovery. The customer is allowed return/exchange both items. The customer was satisfied with the resolution, and compensated a $20 gift card.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]