CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Issue Resolver for handling. The following information was provided as the resolution details. This customer was refunded for the last auto refill on 6/17/16 for $11.99. He should see that credit apply back to the payment method used within 7 days depending on the financial institutions policies and the outcome of our request depends on your financial institutions policies. We have emailed customer to advise of refund.If you have any questions please do not hesitate to contact me. Thank you, [redacted] E.Consumer Relations Executive Representative[redacted] Wilmot Road Deerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the [redacted], District Manager for handling. The following information was provided as the resolution details.   The resolution date still pending as we are looking for a...

way to get the receipt for the customer. The third party specialist is working on obtaining the receipt from the support center that we refunded [redacted] for this co-pay. The goal is to obtain a receipt from the support center stating that we refunded [redacted] insurance for the co-pay amount so that the customer can fight the collections from [redacted]. Also, the customer will not have to pay the $261.98 bill that she received from Walgreens. The customer is happy to not pay the bill, but the bigger concern is the receipt. The collections have negatively impacted her credit.   Customer does not have to pay the $261.98 bill she received from Walgreens. The customer and this email will be updated daily as we work to locate the receipt for the customer.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The customer's concern was resolved on 5/11/2017 by District...

Manager [redacted]. Mr [redacted] contacted the customer and spoke via phone. The customer was satisfied. The customer's concern was with the billing department, not a store level concern. Customer stated she had no issues with the store, but the back and forth via phone was with the billing department. The customer was pleased to discuss the concerns and happy I was able to help resolve the concern. The customer was compensated a $25.00 gift card. Gift card # [redacted] and a payout of $27.12 to cover the bill for the flu shot.If you have any questions please do not hesitate to contact me.Thank you, [redacted] C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: 256-[redacted]

Initial Business Response /* (1000, 5, 2015/05/26) */
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager for handling. The following information was provided as the resolution details.
The Store Manager...

apologized, exchanged the tank and gave a $25.00 gift card for an inconviences the customer experienced.
If you have any questions please do not hesitate to contact me.

Thank you,

[redacted]
Consumer Relations Specialist
[redacted]
[redacted] XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello
All I wanted or needed was to exchange the tank for a working one. The manger called me to inform me that the person that told me that I could not do this was mistaken. The gift card while greatly appreciated was not needed.
Thank you
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Employee Relations for handling. The following information was provided as the resolution details. Michael [redacted] reported the below concerns to Employee Relations on...

February 16th. His concerns were unsubstantiated after a thorough investigation was conducted.If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. The following information was provided as the resolution details. It has been determined that this offer, buy one get one 50% off gift cards, should not have been advertised to customers, as it is not a valid offer. Due to this not...

being a valid offer Walgreen's is unable to honor the promotion. The customer was compensated 5,000 balance rewards points as a courtesy due to the inconvenience. Additionally, Walgreen's reserves the right to correct typographic or photographic errors. If you have any questions please do not hesitate to contact me.  Thank you, Rebecca C. Executive Response Specialist200 Wilmot Road Deerfield, IL 60015 Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager, [redacted], for handling. The following information was provided as the resolution details. [redacted]g, the district manager, has had the ingredient list mailed to [redacted] on 5/25/16 as she has requested. If you have any questions please do not hesitate to contact me. Thank you, [redacted] B. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date resolved:   02/01/20172. Who resolved: [redacted] B./[redacted] B.-ASM, Retail Medicare3. How resolved:   Phone call to patient4. Customer satisfaction:   Satisfied5. Compensation given:   Claims in question have been resolved.If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Executive Response Specialist521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680988, and find that this resolution is satisfactory to me.
Sincerely,
April [redacted]

Tell us wThank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Joshua [redacted], District Manager for handling. The following information was provided as the resolution details. I spoke with Randy on the telephone.I told Randy I was very sorry for the situation and I wanted to make it right. He told me the only thing he wanted out of the situation was for team members to be trained on the correct procedures for providing the Michigan bounty law. I will be discussing the Michigan Bounty law and our register procedures with my store managers and they will be discussing with each store team member. I am also going to discuss the Michigan bounty law with my peer DM's and DPR so they can ensure their stores and peers are following the correct procedures in stores. Customer declined my offer to mail or deliver the bounty that he was owed.If you have any questions please do not hesitate to contact me. Thank you, Kimberly H.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: ###-###-####hy here...

Complaint: [redacted]
I am rejecting this response because it is unacceptable for a company to have me come into the store not once but twice to redeem an offer and then tell me the offer is not good. I will not accept a half hearted apology after your company made the mistake and your employees insulted me. That is not how you treat your customers. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Everyone involved was extremely nice and apologetic.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I do not have time to be making phone calls on behalf of Walgreens for something that they messed up for me. I think it should be their responsibility to handle this and I don't want to spend my holidays on the phone to figure out as issue which was not my fault.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Ms[redacted] made a second trip to the store where the price was modified...

and she was able to get the sale price for her purchase. Corporate re-sent the ad batch to the store to make sure that all the products were ringing up correctly in the store. If you have any questions please do not hesitate to contact me. Thank you, Stephanie **Consumer Relations Executive Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, as the email I received from the business states, it may take up to 14 days to stop all email messages. If, after the 14 days expires, I continue to receive emails, I will submit yet another complaint.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. Assistant store manager, [redacted], refunded the customer $225 today,...

4/24/17. Customer is satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  After numerous attempts of contacting the customer via phone and...

email the following letter was mailed to the customer. Customer information has been deleted. We are striving to ensure that all our customers are treated withrespect and empathy in all situations and circumstances. I appreciateyour feedback, it is a valuable tool for us to direct our developmenteffort to where it is needed. I can assure you that steps will be takento address your concerns of Management attitude and professionalism,legal concerns, and overall customer care. I intend to make certain thiswill not be the service you receive going forward as well as commenceretraining immediately.We sincerely apologize for any misunderstanding or inconvenience youendured at our store and we are sorry our efforts to provide you withextraordinary customer service failed in this instance. We would alsolike to apologize for the delays in any remedy to the situation you mayhave experienced. You are a valuable customer and we appreciate your patronage. If I maybe of assistance to you in the future, please feel free to contact medirectly at (323) 692 0506."Thank you, Daniel [redacted] Walgreens Store 09285 If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive Representative521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Customer was called and customer will be going to the store on Saturday...

07/23/2016 to pick up the refund in the amount of 87.09.If you have any questions please do not hesitate to contact me.Thank you,[redacted] M.Consumer Relations Executive Representative[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive a phone call from Walgreens Co. on Wednesday, February 1, 2017 and was told that they are reviewing the claims, re-submitting, etc. I was also told that at the moment I do not owe anything and that after they investigate this matter they will be contacting me letting me know of the outcome. And I hope that it will be a fair one! I am not able to attach the files (supporting documents) that I have on this business response; But if I need to provide such supporting documents that prove that my Spenddown was indeed met for the dates/months that Walgreens Co. is billing me for I can do so either by fax or mail. I hope that this matter will finally be resolved.
Sincerely,
[redacted]