CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Department for handling. The following information was provided as the resolution details. [redacted] T., Issue Resolver for Ecommerce, opted Mr. [redacted] out of...

all promotional email notifications on 3/8/2017. [redacted] sent Mr. [redacted] an email on the same day to let him know this and also to advise that it can take up to 15 days for all emails to cease once opted out.If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Rebate Department for handling. The following information was provided as the resolution details.
[redacted] purchased 12 units of the four different Artic Natural...

products. The rebate policy for this offer states that there is a limit of one rebate per product. Mr Schoennagel purchased 4 different Artic Natural products - Artic Naturals Total Omega, Artic Naturals Daily Omega-3, Artic Naturals Krill Omega and Artic Naturals Ultra Omega-3. Consistent with the offer, he received a total of $60 in rebates from walgreens.com -- $15 for each of the four different Artic Naturals products purchased. Therefore, no additional compensation will be provided for this customer.
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   10/03/20172. Who resolved:   Steve P.-District Manager3. How resolved:    I have reached out to this customer and only received his voicemail. I left a message with him.4. Customer satisfaction:   N/A5. Compensation given:   I do plan on taking care of him for the $26 dollars and will bump it up to $50 for his inconvenience. I will also inform the store manager to coach to the issues at hand.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Customers issue was resolved by Kyung [redacted] on 8/8/2016. Due to...

Walgreens Good Faith Dispensing policy, the pharmacist denied filling the customer's prescription. Ms. [redacted] was not satisfied with the pharmacist's nor the store manager's explanations. Due to HIPPA laws I am unable to go into detail of the denial, however, Walgreens supports our pharmacist's decision. If you have any questions please do not hesitate to contact me. Thank you, Rebecca *. Consumer Relations Executive Representative521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: 256-389-3763

Revdex.com:
I received the email and voice message from the agent, unfortunatly I work full time and it's finals week, so reaching me by phone is difficult. That said, the issue has been resolved for complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. The customer was not upset about the level of service at the store level but...

how our Medicare department could not get a resolution for the customer, 3 weeks is a long time. I coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible.  If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details. The district manager reached out to the customer by phone and provided...

a $45 refund to the customer. The customer was satisfied. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/10/05) */
On 10/2/15 the customer was contacted via phone by the store manager [redacted] apologized to the customer and assured the customer that all expired rebates were gone from the product. The customer was issued a $7 refund for both rebates...

plus a $25 gift card.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, greatly, appreciate Walgreen's quick response and generous resolution. I did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $25.00 gift card. That was very nice. I consider this issue resolved. Thank you, to Walgreen's and the Revdex.com for your time and help. Sincerely,[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager, Shawn [redacted] for handling. The following information was provided as the resolution details.   I reached out to the Patient and provided her with a...

refund for the sale price of the product. According to the store the patient was made aware of the policy by the team member selling the script and the RXM during counseling of this medication.     If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations 200 Wilmot Rd Deerfield, IL 60015 Fax: 256-389-3763

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vincent [redacted]

Complaint: [redacted]
I am rejecting this response because:
I don't know half of what the district manager is talking about. Maybe he has me confused with another complaint from another customer. He did tell me to drive 12 miles to a Walgreens across town, passing 3 other Walgreens to pick up the rice they advertise and don't carry, and I told him No. Why do Walgreens advertise items they don't carry?  I left a message for [redacted] to call me. But she doesn't bother to resolve this either.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Online Department for handling. The following information was provided as the resolution details. Shoaib [redacted] was given a refund of $20.05 by Walgreens store...

#[redacted]. If you have any questions please do not hesitate to contact me. Thank you, Stephanie S.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Billing Department for handling. The following information was provided as the resolution details. On 4/27/16 Mrs. [redacted] was contacted by Mr. Elliott in our Billing...

Department. Mr. Elliott let the customer know that the 2014 DOS were written off as a courtesy, total value $700.00. The customer is satisfied with the resolution. If you have any questions please do not hesitate to contact me.  Thank you,  [redacted]. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to both the Healthcare Clinic (HCC) Billing and Quality of Care departments for handling. The following information was provided as the resolution details. The billing...

department stated the patient was charged according to the service level provided as documented by the NP (nurse practioner). There is no office visit CPT at $69. The patient initiated a charge back to the credit card and were refunded $40 by the credit card company. They were re-billed for this amount by HCC and were transferred to [redacted] to assist in collection of the balance. [redacted] is not acting as a collection agency for HCC, they send out letters requesting to pay the balance directly to HCC. The balance has since been paid.In regards to Wuality of Care: Dad was not present. Mom wanted daughter checked for cold symptoms and left ear pain.There was no sign of infection. Mom said she understood not needing an antibiotic for a viral illness. Mom became unhappy when the charge was $109.00. She said the sign reads our visits start at $89. I explained her daughter was a new patient and that charge is $109. She had no insurance.If you have any questions please do not hesitate to contact me. Thank you, Tiffany N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: ###-###-####

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Josh [redacted], District Manager for handling. The following information was provided as the resolution details.   I Spoke with Patient over the phone about situation...

and addressed auto refill and refunded the co-pay and reversed billing of script.  Customer was given his co-pay refund and was taken off of auto refill emails per request.   If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations [redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Healthcare Clinic billing department for handling. The following information was provided as the resolution details. The customer's credit card was refunded the $28.00 on February 15, 2016 by the billing department.  If you have any questions please do not hesitate to contact me. Thank you, Felicia *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax:256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. District Manager, Jay [redacted]l called Ms. [redacted] on February 21, 2017 and...

spoke with her regarding her concerns. Ms. [redacted] went into the store on February 22, 2017 and received her refund of $3.30. If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the marketing department for handling. The following information was provided as the resolution details. It was determined that the offer that was sent out was an error,...

making the offer invalid. For this reason, the offer cannot be honored. In addition, the disclaimer on our ad states "We reserve the right to correct typographic or photographic errors." If you have any questions please do not hesitate to contact me. Thank you, Tiffany N. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Revdex.com:
I accept outcome with following comment. I also check with my insurance carrier and it is true that they deciding co pays. Also the pharmacy is doing wrong advertising and it should be not on small or zero co pays at should be on selected plans. I am not reporting this optical but is no secret to Revdex.com and maybe FCC that nobody stop them on their advertising $69.95 for 2 pair but if someone takes double vision prescription then its not $69.95 then its $400.00 range so no one is tracking this and consumer is being frauded.      
Sincerely,
Sava [redacted]