CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office and our Ecommerce department for handling. The following information was provided as the resolution details. We have sent this to the DM that handles...

all stores in this area as well as to Walgreens.com and both have been unable to assist. To investigate further we must have the exact address of the location or the store number where the transaction took place. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted] Wilmot RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the HealthCare Clinic for handling. The following information was provided as the resolution details.   The patient query is adjusted with no due to patient. There is no balance due on the account. The patient will be reimbursed and notification will be sent via mail.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] E. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015 Fax: [redacted]

Initial Business Response /* (1000, 10, 2015/09/18) */
Thank you for contacting our company in regards to this complaint. Our [redacted] department has sent this case to the store manager for handling. The following information was provided as the resolution details.
I called and talked...

to Mr.[redacted]. I first apologized for the inconvenience that he had at our store. I asked him to summarize what happened on this date. He re-stated the details from the text below. After listening to him and reviewing the video. I came to the conclusion that somehow my cashier must have placed a $1.00 bill in the $5.00 place in the till. When she was giving change she did pull a bill from the $5.00 slot, this must have been a $1.00 bill which led Mr.[redacted] to be short changed.
I apologized to Mr.[redacted] and will be reimbursing him the $4.00 and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the future. He was satisfied.
Thank-you
[redacted]
If you have any questions please do not hesitate to contact me.
Thank you,
[redacted]
[redacted] Specialist
[redacted] (fax)
Initial [redacted] Rebuttal /* (2000, 12, 2015/09/19) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)

________________________________________________________________________________...⇄   Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to [redacted], pharmacy manager and [redacted],  manager  for handling. The...

following information was provided as the resolution details.   I accepted manufacture coupon a filled the prescription for the patient. All the detail in his statement are not true however, spoke to the pharmacist and explained that we do accept manufacture coupons for Narcotics.   If you have any questions please do not hesitate to contact me.   Thank you,   [redacted] H. Corporate Consumer Relations [redacted] Rd Deerfield, IL 60015 Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 09/23/20162. Who resolved: [redacted] S.- Assistant Store ManagerI called the customer on multiple occasions only ever got voice mail. Was working with store staff to resolve when the customer returned to the store. The ASM took care of the customer, Store Manager was on Vacation. 3. How resolved: Offered a replacement item 4. Customer satisfaction: Yes5. Compensation given: NoneIf you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted]
[redacted]Fax: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mail. I am not happy that it took so long for my request for the ingredients to be resolved. This request went to the pharmacist, home office, Revdex.com, pharmacist, district manager before it was resolved. It took approximately 2 months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in danger. I was a new client and she refused to look up ingredients of a medicine when requested. She also did not ask if I had allergies, health issues, etc., which is standard practice for pharmacies. I had to complete my profile online. I do have allergies to medicines and I have health issues. Most companies can track when someone inputs information into the computer for liability reasons. I am sure the home office can confirm that I put in my information into the computer after I purchased my prescription. If she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligence. I will never us this pharmacy again or recommend them.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Ecommerce Issue Resolver, Kayla S. for handling. The following information was provided as the resolution details.   I advised the customer that the online ordering does...

not accept paper coupons but the customer can have a store employee place the order for them and use the coupon @ the time of purchase. I advised the customer they would receive free shipping if shipped to store.   If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations 200 Wilmot Rd Deerfield, IL 60015 Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the HAR billing and collections department for handling. The following information was provided as the resolution details. 1. Date resolved: N/A2. Who resolved: N/A3. How...

resolved: Customer made payment on account and collection agency has been notified to remove debt from credit report. Customer is unsatisfied that we will not reimburse her the $200 it will cost to re-run their credit score for a mortgage loan. I provided the Consumer relations email address and phone number.4. Customer satisfaction: Poor5. Compensation given: N/AIf you have any questions please do not hesitate to contact me.Teza *.Consumer Relations Executive RepresentativeFax: 256-389-3763

Thank you for contacting our co*pany in regards to this co*plaint. Our Consu*er Relations depart*ent has sent this case to the E-Co**erce Depart*ent for handling. The following infor*ation was provided as the resolution details. Candace F., Issue Resolver for Walgreens.co* issued *r. [redacted] a...

refund of $23.67 on Dece*ber 23, 2015. If you have any questions please do not hesitate to contact *e. Thank you, Stephanie *.Corporate Consu*er Relations200 Wil*ot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Store Manager, [redacted], researched and found that the coupon is from...

$35-$75 based on the coverage of the patient's insurance coverage. For [redacted] the price of the prescription is $75. Mr. Li called [redacted] and explained to her this is why the price of the prescription is $75. A $25 store credit was issued to [redacted] for her inconvenience. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I have seen any planed changes to prevent others from experiencing the same issue.  Please keep an eye on them.
Sincerely,
William [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Management for handling. The following information was provided as the resolution details.Mr. Curtis [redacted], Store Manager, reached out to the customer today on February 24, 2016. As a token of our apologies, the customer was given an additional supply of his medication at no cost. If you have any questions please do not hesitate to contact me.  Thank you,  Tonya *.Consumer Relations Executive Representative200 Wilmot RoadDeerfield, IL 60015Fax:256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to outbound, online pharmacy and campaign departments for handling. The following information was provided as the resolution details. All 3 departments have confirmed that...

Vanessa [redacted]@gmail.com, is no longer opted in to receive any outbound emails from Walgreens. If you have any questions please do not hesitate to contact me. Thank you, Tiffany *. Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  According to [redacted] the following details and actions were...

taken on the same night/early morning the incident was reported to us:The misfill itself was just a straight error that was completely missed by Tech who filled it and Rph [redacted] took full responsibility and made sure we resolved it ASAP. [redacted] called customer the very next day and apologized for the mistake. Customer was very nice but concerned that the other customer got her information. [redacted] explained that her RX never went out. We told her it could be delivered by our ASM [redacted] if that was ok with her. She said that would be fine. [redacted] delivered her Rx and a 50.00 gift card for the inconvenience. she seemed satisfied and was very nice. (She had asked [redacted] the night before to deliver it. [redacted] told her we could do it the next day because there was no one in the store that could deliver it that night. Customer was fine with that.)Date resolved: Morning after initial incidentWho resolved: RpH [redacted]How: Correct medication delivered to patient by ASMCustomer satisfaction: Customer is satisfied with resolutionCompensation: $50 gift card. If you have any questions please do not hesitate to contact me. [redacted]Consumer Relations Response Specialist.

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. Our District Manager spoke with the patient over the phone and apologized for...

concern. Customer’s main concern was that the medication was not properly executed at the store level. Store manager and Pharmacy Manager will review our policy with staff and document performance management. Store will also follow up with other patient listed to see how we can assist regarding discount program mentioned in letter.  If you have any questions please do not hesitate to contact me.  Thank you,  Ben *.Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Reb[redacted], store manager for handling. The following information was provided as the resolution details.   I called customer and apologize and team member was...

coached. I coached Lori to watch her tone and to remember that a lot of our patients do not feel well when they're in our stores and that we should keep that in mind and treat them with [redacted] because we never know what they're going through. I also coached Lori that if we can't figure out why a price is a certain amount that we should see if the customer would be okay with us investigating and calling them back with more information.   I also received written statements from Lori and the techs that witnessed the incident. If you need them I can fax them to you.   Please let me know if you need anymore information regarding this incident.   If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations [redacted] Deerfield, IL 60015 Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   04/05/20182. Who resolved:    E-Commerce Issue Resolver3. How resolved:     Customer has been provided the Terms and Conditions of Balance Rewards, Balance Reward for Healthy Choices and max earning for BRhc for AARP members. Advised by supervisor there is no more we can do.4. Customer satisfaction:   Unknown5. Compensation given:   We have also provided 25,000 points to his BR acct.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:    District Manager spoke with the customer on second occasion 3/31 and agreed to have them return to store on 4/1 to resolve concern.2. Who resolved:     Moira C., District Manager3. How resolved:     Customer returned to the location on 4/1 was extremely happy with the interaction with the ASM thanked him for following up Saturday and appreciated the positive response from the store and Walgreens. Appreciated the SM explaining the Super Refund process further and for apologizing around the initial interaction. In addition SM held coach conversations with ASM and all store leadership role playing alternative ways to handle concern in the future to [redacted] we learn for experience and do not repeat.4. Customer satisfaction:  Yes5. Compensation given:   Customer received the equivalent of a super refund for the incorrect initial charge. Also purchased the 4 items at the agreed upon sale price.If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Accounts Payable for handling. The following information was provided as the resolution details. Accounts Payable has stated that the error did not occur on their end and...

the patient will need to contact their bank in regards to the charges. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]
[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because:I was told by the business the Email Opt-Out was done on 11/25/16, not 11/27/16. I was also told "Please allow 10 days for changes to take effect" - At no point was I told it could take up to 14 days. Regardless, there is no possible reason for it to even take 10 days for a business to remove me from their mailing list - this is just an excuse so that they can continue to spam me for longer. Also, the response does not address the fact that the "Unsubscribe" link in the email goes to a dead page saying there are no subscriptions associated with my email address - when there clearly is.Sincerely,[redacted]