CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the __________ for handling. The following information was provided as the resolution details. District Manager Becky [redacted] talked to Ms. [redacted] on 9/27 at 10:30 am via...

phone. Ms. [redacted] will be given a replacement for the 1 she was missing. Ms. [redacted] also discussed what happened with Store Manager, Brian [redacted] and he will address with Raymond.If you have any questions please do not hesitate to contact me. Thank you, Stephanie S.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: ###-###-####

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic for handling. The following information was provided as the resolution details. As per a**ount Manager, the amount of $176.61 was refunded to patient...

on different **s and the same has been addressed to the patient yesterday.If you have any questions please do not hesitate to contact me. Thank you, [redacted].Consumer Relations Executive Representative[redacted] Deerfield, IL 60015[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Our consumer relations department found the following information as resolution details.The $4.95 activation fee is a fee from Vanilla Visa and this fee is printed on the packaging. Walgreens return policy states: Your Satisfaction...

is very important to us.  If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within 30 days.  With original receipt, items will exchanged or refunded for the full purchase price.  Refunds will be issued in the original method of payment.  Without original receipt, items will be exchanged or refunded at the lowest advertised price within the 30 days prior to the date of the return.  Refunds will be issued as store credit.  For any return, you may be asked for valid government-issued photo identification.  We reserve the right to limit or refuse.  We do reserve the right to refuse a return. This information is printed on the back of the receipt. All gift/phone card sales are final. If you have any questions please do not hesitate to contact me.  Teza [redacted]Executive Response Specialist200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Mike [redacted], Pharmacy Manager for handling. The following information was provided as the resolution details.  The  Insurance rebilled, patient is coming in today to...

get refund. The customer was happy and 10,000 BR points if the customer is a BR member, if he is not he is getting a $25 Gift Card ** I would have preferred to send you a response once the entire transaction has been completed but given your deadline this is the information that I have. If you have any questions please do not hesitate to contact me.  Thank you,  Kimberly H.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-[redacted]re...

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Incomm, our gift card processor, for handling. The following information was provided as the resolution details. Mr. [redacted] bought two $500 Ebay gift cards. One on 11/19/2016...

and another on 11/21/2016. Mr. Yen sent in a copy of his gift card that was not working and I obtained copies of receipts from both of his purchases. These documents was sent to our gift card processor.The report we got back from them was that neither of the receipts matched the card that Mr. [redacted] sent in a copy of. I reached out to the store and had the Store Manager check the survellence video for a possible accidental card swap. The Store Manager reported back that the video showed no card swap at the register. I have asked Mr. Yen if there was another receipt that we could try and he said there is not. Without a receipt that matches the card we are unable to activate the gift card.If you have any questions please do not hesitate to contact me. Thank you, Stephanie [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to walgreens.com for handling. The following information was provided as the resolution details. Customer was called on 9/21/2016 at 5:23 PM and a message was left advising...

that Walgreens.com has set up a replacement order, number [redacted]. Customer was also advised that he may contact walgreens.com if he no longer wishes to receive the items and set up a different resolution.If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   8/8/172. Who resolved:   Donna R. - Assistant ManagerWork Comp|3rd Pty Retro Billing|Specialty Billing3. How resolved:   While the documentation provided is not an actual EOB, we were able to understand what the insurance company was communicating.4. Customer satisfaction:   The patient was not at home, Amber spoke to the patient's spouse, she was happy that we are moving forward with the refund and was going to notify her husband on our behalf.5. Compensation given:   $91.29If you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist521 W.Avalon Ave.Muscle Shoals, AL 35661Fax: ###-###-####

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager, Eric [redacted] for handling. The following information was provided as the resolution details. The Technician in question has contacted Mrs. [redacted] by...

phone and offered her apologies. Management has also contacted Mr. [redacted] to apologize for the poor customer service, assuring Mr. [redacted] that our customers do come first, and this is not the way that we run our stores.    If you have any questions please do not hesitate to contact me.  Thank you, Carolyn *.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved:   10/31/20172. Who resolved:   Andy Y.,  District Manager3. How resolved:   He tried reaching out to the customer today at the phone number provided in the compliant and it is not in service. He sent the customer an apology letter via the email address in the complaint. Please review his findings in regards to the customer complaint below."Upon reviewing video at the time the customer indicated in her initial compliant, I find the compliant to be unfounded. Here are the reasons why there was only one customer online at the time of her visit and the Shift Leader was scanning in product from a vendor delivery and had no interaction with the customer please let me know if any more information is required."4. Customer satisfaction:  N/A5. Compensation given:    None ProvidedIf you have any questions please do not hesitate to contact me. Thank you, Kathy H. Executive Response Specialist[redacted]
[redacted]
[redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district offce for handling. The following information was provided as the resolution details. Robert [redacted], Store Manager, called Yuri [redacted] on 9/29/2017 and...

apologized for the prescription labeling mistake. A refund of $90 was given as was a replacement prescription.If you have any questions please do not hesitate to contact me. Thank you, Stephanie S.Corporate Consumer Relations[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Amol [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager, Van Newell for handling. The following information was provided as the resolution details.   I watched the video and there was no card swap during the...

transaction. There is nothing further that can be done because it was not a card swap at the store and the cards the customer has does not match the receipt.  The customer could not provide the matching receipt.    If you have any questions please do not hesitate to contact me.   Thank you,   Kimberly H. Corporate Consumer Relations 200 Wilmot Rd Deerfield, IL 60015 Fax: 256-389-3763

Tell us whThank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager, Jordan [redacted] for handling. The following information was provided as the resolution details.  The pharmacy will accept the Gift Card for...

prescriptions and apologize for the inconvenience. The customer was extremely happy with the outcome. She will continue to use Walgreens our pharmacy.  If you have any questions please do not hesitate to contact me.  Thank you,  Kimberly H.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763y here...

Complaint: [redacted]
I am rejecting this response because: The customer is ABSOLUTELY introduced to and presented with a fee of $89.00 when signing in. This is the leading offer when doing the initial data entry for the patient and although "dad was not present" dad did take the time to walk into this questionable establishment and test the computer PERSONALLY. Deceiving the customer into the lower payment and subsequently charging a higher amount IS in and of itself, a deceptive business practice. So, while dad unfortunately was unable to be at his daughter's side when this took place, dad did graduate law school and was able to pick up a few things on deceptive business practices. Don't you, for one second, think that this is acceptable. Your front line representatives are destroying the faith that the public places on its "health care professionals" and it is this kind of apathy that is corroding said faith.  Keep the $40. Just know that I will make it my pleasure to advice every single person that I connect with to be careful of your practices. 
Sincerely,
Mario [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager and our Privacy Office for handling. The following information was provided as the resolution details.  The customer's concern was resolved...

on 4/26/2017 by the DM, HCS, RXM and Privacy Team. They identified if there was evidence of a privacy concern or not. Based upon feedback from the privacy team, and looking into the patients profile there is no evidence of a mix up of profiles as only local scripts are in the central profile. Likely the Stockton, CA location mistyped a script under the wrong customer. At a local level the Ukiah location profile was locked at the home store. The customer was contacted by the DM and he will continue to reach out as the initial call to the customer, he did not answer. No compensation given.If you have any questions please do not hesitate to contact me. Thank you,Rebecca C. Executive Response Specialist200 Wilmot Road Deerfield, IL 60015Fax: 256-389-3763

Initial Business Response /* (1000, 5, 2015/07/23) */
We sincerely apologize for the inconvenience to the customer. We have been unable to contact the customer by phone and email to resolve. We have looked into the process and are working on making it work better so this would not happen in the...

future. If the customer would like us to follow up on the complaint he can call Walgreens and ask to speak to the store, since most of our calls are routed to a call center. We would like to be given the opportunity to make this right with the customer. Thank you

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  Summarize the resolution addressing these questions:1. Date...

resolved: 11/28/20162. Who resolved: [redacted] A., Operations Supervisor, Customer Care Operations3. How resolved: A Jira ticket was created and the customer was emailed on 11/28/16 and advised that he was opted out. This takes 10-14 days to go into effect 4. Customer satisfaction: Case resolved5. Compensation given: None Provided If you have any questions please do not hesitate to contact me. Thank you, [redacted] H. Consumer Relations Executive Representative[redacted] W.Avalon Ave.[redacted], AL 35661Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details. We have contacted the customer to make good regarding the $247 Money Order/Transfer....

Once the customer contacts us, we will complete the transaction If you have any questions please do not hesitate to contact me.  Thank you,  Ben E.Consumer Relations Executive Representative [redacted] Deerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift and phone card for handling. The following information was provided as the resolution details.After researching the two Itunes gift cards for $25 each purchased on...

2/23/16 at store number 11515 we show they were both successfully activated. If the customer is having issues with redeeming the card she will need to contact Itunes customer support. Also without a copy of the Starbucks card the customer has mentioned we can not further assist in getting the card activated. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations Representative200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763