CAMPO TURÍSTICO EL VIKINGO

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to upper Management for handling. The following information was provided as the resolution details.   The Clinic Manager reached out via telephone to Mr. [redacted] at which time...

addressed his concern(s) and also offered a free TB Skin Test. The offer was declined as Mr. [redacted] no longer needed the test.    If you have any questions please do not hesitate to contact me.   Thank you,   Tonya *. Consumer Relations Executive Advocate 200 Wilmot Road Deerfield, IL 60015 Fax:847-964-8531

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028893, and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

Thank you for contacting our company in regards to this Complaint. Our Consumer Relations department has sent this case to the Rx/Retail Operation Director for handling. The following information was provided as the resolution details.This case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *. She apologized to Ms. [redacted] for the situation and told her we will be refunding the $100 she lost on the transaction as well as addressing the gaps in the customer service from the store team. An email has been submitted to Ms. [redacted] informing her the store manager will be able to assist her upon her return to the store. Ms. [redacted] was satisfied with the resolution. If you have any questions please do not hesitate to contact me.  Thank you, Becky *.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the online department for handling. The following information was provided as the resolution details.I called on 02/15/17 at 8:25 am and spoke with the customer and he advised...

that he does not have a copy of the latest email that was received so he is unable to let me know exactly where the email is coming from. I advised the customer that at this time I show that he is opted out of promotional emails and I also opted him out of pharmacy emails. However if he happens to get another email to please contact me directly and we can further investigate where the emails are coming from so that we can get those stopped.If you have any questions please do not hesitate to contact me. Thank you, Teza [redacted]Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax 256-389-3653

Thank you for contacting our company in regards to this complaint. Our consumer relations department has sent this case to the gift card department for handling. The following information was provided as the resolution details.  The gift card is now activated. If you have any...

questions please do not hesitate to contact me. Thank you, Teza [redacted]Executive Response Specialist200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Arlene Degutis at Walgreens Specialty Pharmacy Billing Departmentfor handling. The following information was provided as the resolution details.Walgreens Specialty Pharmacy...

initially billed the January Date of Service on 1/26/2016 to Ms. [redacted]'s former insurance [redacted] Seven days after the medication was dispensed the error was caught and benefits were verified under the new insurance. The correction and resubmission of the claim to Ms. [redacted]'s new insurance occurred on 2/2/2016.Ms. [redacted]s has an out of state [redacted] Plan so Walgreens Specialty Pharmacy must follow blue card rules. Our system shows the claim was submitted to [redacted] as the local plan ([redacted] is the member's home plan). Notes show that the claim posted with [redacted] on 3/4/ 2016 and paid on 3/15/2016.The claim reimbursed less than expected and has been elevated for review.The Manufacturer Assistance cannot be applied to the member's account until the claim has been paid by the plan.If you have any questions please do not hesitate to contact me.Thank you,Carolyn B.Executive Consumer Relations Representative200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Team for handling. The following information was provided as the resolution details.Walgreens cares very much for our customers and our communities. Such a commitment...

has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future.If you have any questions please do not hesitate to contact me.Thank you,[redacted] Consumer Relations Executive Representative [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], 0n 7/5/2016 the money was refunded to my cards. I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our company in regards to this complaint. Unfortunately we did not receive enough information to respond appropriately.Please provide specific details of your experience, so we may forward your concerns to the proper management for review/resolution. If you have any...

questions please do not hesitate to contact me.  Thank you,  Tonya *.Consumer Relations Executive Representative200 Wilmot RoadDeerfield, IL 60015Fax:847-964-8531

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our E-commerce department for handling. The following information was provided as the resolution details. An email opt-out was completed for this customer on 11/27/16. The...

customer was notified via email that it could take 10-14 for the emails to stop. If you have any questions please do not hesitate to contact me. Thank you, [redacted] N. Corporate Consumer Relations[redacted] RdDeerfield, IL 60015Fax: [redacted]

Complaint: [redacted]
I am rejecting this response because:My private prescription history was indeed breached and disclosed by a Walgreens pharmacist.  And Walgreens Privacy Analyst, “Patricia M. [redacted] is indeed a fabricated identity.  I corresponded with two Walgreens loss prevention supervisors and a district manager.  I sent a letter to 4 members of Walgreens executive management.  I sent multiple e-mails to the Walgreens Chief Privacy Officer and an e-mail to 42 different members of the Walgreens legal team.  If there is no merit to my allegations, why haven’t any of the 50 verifiable employees, whom I’ve contacted directly, denied my allegations in writing and validated it with their own signature?  Why did the Walgreens Custodian of Records mail an unrequested/unauthorized copy of my prescription records to an unsecured mailbox?   Why do multiple personal contacts have copies of, have seen copies of, and/or have intimate knowledge of my prescription history/payment methods, despite the fact that I never disclosed this information to anyone?With regard to fabricated employee “Patricia M. [redacted] – two Walgreens consumer relations representatives claimed no knowledge of anyone by this name being employed by Walgreens or its privacy office.  Consumer relations sent me an e-mail which explicitly lists the employees involved in my complaint by name, except it refers to “Privacy Office” instead of using the name “Patricia Perry”.  A private investigator was able to verify every other Walgreens employee I’ve dealt with but confirmed an inability to verify Patricia Perry in her capacity as Privacy Analyst for Walgreens.  And her e-mails were received from [email protected] rather than any variation of a personalized e-mail address.    Can Walgreens provide me (and/or the Revdex.com) with Patricia [redacted] W-2 form (which can be cross checked by calling the IRS), or Patricia [redacted] driver’s license number (which can be verified by calling a police department)?  Can Walgreens provide any other verifiable evidence that this individual exists, was employed by Walgreens, and was not fabricated?  Walgreens’ word lacks credibility given the facts I’ve outlined above, in addition to the irregularities outlined below, which also warrant an explanation: 1)      I was told by a Walgreens loss prevention supervisor that Walgreens lacks the ability to track pharmacist access to patient records.  I believe this claim is false because the same loss prevention supervisor later offered me a record of the dates/times/employees accessed my prescription records from a different store (Buffalo Grove).  2)      After confirming that I’ve never visited or called the store from where my records were breached (Chicago), the same employee insisted he can’t help me unless I provide the precise store number/address of that store.  I provided the name of the pharmacist and approximate store intersection but was told this information was insufficient to act.  3)      The same loss prevention supervisor told me no further steps could be taken to address my concerns.  This is a violation his legal obligation to refer me to the Privacy Office and to the Federal Office of Civil Rights.   4)      The same loss prevention supervisor told me that Walgreens does not offer any enhanced security measures.  More than a year later, I was provided with an enhanced security measure form, but have no way to confirm its validity, nor does this form serve any purpose after my records were breached and disclosed on a regular basis. 5)      Walgreens is legally obligated to perform regular audits, as well as to perform audits in response to privacy complaints.  Despite multiple requests, Walgreens has not provided me with my audit trail report.  6)      Walgreens claims to have investigated my allegations, but refuses to provide me with any details regarding their investigation, including the steps taken to investigate.7)      I received a voicemail from a health care supervisor offering me help on 06/08/17 from 847-465-0951.  She asked that I return her call at [redacted].  [redacted] rang endlessly without a recorded voicemail.  [redacted] led me to an automated menu with an option to search by name - there is no listing available for this health care supervisor.  I sent her an e-mail and copied two loss prevention supervisors, and a district manager – no response has been received.  All of this behavior reinforces the truth behind my allegations.  Walgreens is not only refusing to provide the evidence which they are legally obligated to provide, but won’t even sign their written denials using a verifiable name.  It’s because my allegations are true, and Walgreens' denial statements are not.  
Sincerely,
Anupam [redacted]

Tell us why here..Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Troy M. Issue Resolver for handling. The following information was provided as the resolution details.   A request has been sent to our...

Accounting Department to issue a refund of $121.88 back to the credit card on file.Our Accounting department is working on processing your refund of $121.88 for order number [redacted]. The credit will appear on your next billing statement. If you have any further questions or concerns please contact us at 866-774-8527.  If you have any questions please do not hesitate to contact me.  Thank you,  Kimberly H.Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: 256-389-3763 .

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic Billing office for handling. The following information was provided as the resolution details. The claim for [redacted] was reviewed. It was billed...

correctly under Take Care Health as the provider according to our contract with [redacted]. [redacted] has denied the claim as out of network. [redacted] signed a Financial responsibility Form agreeing that it is his responsibility to know if the provider is in or out of network for his plan. We do not have access to that information. We will not rebill. If you have any questions please do not hesitate to contact me. Thank you, [redacted]Corporate Consumer Relations200 Wilmot RdDeerfield, IL 60015Fax: [redacted]

the store provided the receipt to me for the gift card I purchased. It made no sense that walgreen claims that the receipt does not match the gift card as they provided the receipt.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Wen [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office for handling. The following information was provided as the resolution details.1. Date resolved: 2/29/162. Who resolved: [redacted]3. How resolved:...

Patient will stop by pharmacy to pick up 5 tablets4. Customer satisfaction: yes5. Compensation given: noThank you,[redacted], R.Ph.Area Healthcare SupervisorIf you have any questions please do not hesitate to contact me.Thank you,[redacted]Consumer Relations Executive Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Mary [redacted]

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.I contacted Ms. [redacted] by phone. She stated that the store resolved her...

issue right after she submitted the claim and everything was taken care of. She stated she was happy with the resolution and thanked me for contacting her. If you have any questions please do not hesitate to contact me.Thank you,Teza B.Consumer Relations Executive Representative

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Manager for handling. The following information was provided as the resolution details.   Pharmacy Manager, Kevin spoke with the patient and reviewed the...

profile. He explained that the higher copay was required by his insurance. The Pharmacy Manager also offered to contact doctor to change prescription to preferred drug that would result in lower copay. Kevin also advised the patient that he can contact the pharmacist with any future questions about prescription.   If you have any questions please do not hesitate to contact me.   Thank you,   Ben *. Consumer Relations Executive Representative 200 Wilmot Road Deerfield, IL 60015 Fax: 256-389-3763

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.  The customer's concern was resolved on December 21, 2017...

by Joseph [redacted], Business Analyst, Pharmacy Operations - Digital Pharmacy and Dean [redacted], Email Marketing. The customer's email has been added to the block list. No compensation provided.If you have any questions please do not hesitate to contact me. Thank you,Rebecca C. Executive Response Specialist200 Wilmot RoadDeerfield, IL 60015Fax: [redacted]