Campus Guide

We are very sorry for the issues Ms [redacted] is experiencing with her recent shopping experienceWe apologize for the inconvenience and frustration this may have caused herAccording to our records, a [redacted] label was sent to return the itemMs [redacted] gave the package to the ***, therefore delaying her returnIt appears that the [redacted] finally did give the package over to [redacted] and it is on the way back to our warehouseAs soon as we receive the package, the return will be processed and a credit to the original form of payment will be madeAgain we deeply apologize for any inconvenience caused by this issueWe hope Ms [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future Regards, [redacted] **Operations SupportCustomer Care

Complaint: [redacted] I am rejecting this response because:I am unable to respond to the response sent by Opticsplanet.comAs I previously stated I was originally told they would not take back the items I ordered and as such persued a gunsmith to fix the defective problemsNow they are willing to take the items back after I have several days and $invested in a gunsmithI have their original reply of stating I need to contact [redacted] and even gave me their website and customer service numberI reject their response as again they are taking something out of context and making a quote by me that was made much further down the line fer they want the item back and after I sent time and money to fix itThat has nothing to do with their original rejectionI still want a full refund of $170.98.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I accept this response, but can't not rescind and resend the item in question as I don't want to peruse this matter anymore I decline to this matter i'm satisfied I withdraw completely from this case altogetheri wanted to be understood as a customer sorry, and thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID It's not free shipping that I am asking forI already had chosen the free shipping option, and it told me the refund would be a store creditThis refund needs to go to my credit cardI received an email on 5/1/stating my return had been received and I will receive my refund in one to two weeksAs long as it is a $refund (price of the mount I returned) to my credit card, I accept this response Sincerely, Andrew Steffeck

We are very sorry to hear Ms [redacted] is not happy with our responseMs [redacted] order was cancelled per her request as she did not want to wait on the backorderUnfortunately, we can only update our website with information obtained from the manufacturer on expected ship datesAt this point, we still do not have an estimated back in stock dateAs Ms [redacted] is an important customer, we welcome the opportunity to serve him in the future.Regards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear about Mr [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claimOpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiationAccording to our records, his claim was approved and credit was issued to the original form of paymentIt should reflect on his statement shortlyWe appreciate his patience while we continue to monitor his orderWe truly apologize for the inconvenience and we do hope Mr [redacted] will allow us another chance to exceed his expectationsRegards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear of Mr [redacted] comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himWe strive to provide our customers with great prices, unmatched selection of products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.We have processed credits for $43.84; one on 12/27/and one on 12/29/A pre-paid label was sent for him to return the extra item shipped, and any additional products he no longer wishes to keepAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear about Mr [redacted] is unhappy with his recent shopping experienceWe apologize for the inconvenience and frustration this issue may have caused him.According to our records, the item Mr [redacted] returned was not the item shipped to himAt no time did he report receiving an incorrect itemHis return was denied and the item was shipped back to the customer.Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] **Operations SupportCustomer Care

I was given (by the merchant) a pre-paid shipping label; said label was a [redacted] label I was not (ever) given a [redacted] label, thus, I did not bring the package to [redacted] ** Why would I bring a package that has a [redacted] label attached to [redacted] ** I have not been given a [redacted] tracking number As such, I have no way of knowing when the package arrives at the destination (merchant) It has been days since I sent the package and the merchant is saying they have not received it; why? The package was not sent to an international destination! The merchant can obviously see that the package was sent since they appear to have a [redacted] tracking number As such, I request a refund If the merchant wishes to wait until the package arrives, then, I adamantly request a [redacted] tracking number so I can see the package progress Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the response is the exact same standard response given after every single review and complaint against the company on all consumer complaint websites accessible to OpticsPlanetThe very same response is given on every review on the Revdex.com websiteThis not only demonstrates a lack of regard or care for the consumer but the cliche response does not at all indicate any options by the company to resolve the matterThis response indicates nothing further will be done by the companyWhat is consistent in the complaints posted on every consumer complaint website, OpticPlanet advertises an inventory of items for purchase that the company does not ship because they don't have it.I spoke to a representative of the company on Thursday they informed me the item I purchased and never received was on back order by the manufacturerI contacted the company and they informed me this is not true in fact I found the item on other online stores and they are ready to be shipped.I was also told by the representative that she conducted a google search of the item using the manufacturer product number which showed the item was sold at the same price listed on OpticsPlanet by several other companies yet was on back orderNot trueIn fact, the search using the mpn results in nothing of such claim Sincerely, [redacted]

Case # [redacted] We are very sorry to hear about Ms [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused her Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteWe completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturerNonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of her order We have forwarded her complaint over to the customer service management staff for future training opportunities As MsHubbard is an important customer, we welcome the opportunity to serve her in the future Regards, [redacted] Operation Support Customer Care

We are sorry to hear Mr [redacted] is not happy with our responseUnfortunately, since we have issued payment back to the bank we can longer retrieve the fundsHe will need to follwith his bank to secure a refundWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter Regards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear about Mr [redacted] recent shopping experience Customer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himAt the time of order placement, an authorization was placed on his credit card; however no funds were ever capturedThis is how we were alerted that the billing address was wrongCustomers are not charged until the order shipsDue to our seasonality and the number of awesome deals that we have available on our site, our agents are experiencing significantly higher volumes than normalHe can provide the billing address through the Revdex.com or contact us via Live Chat for faster serviceAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] **Operations SupportCustomer Care

Complaint: [redacted] I am rejecting this response because: same old lies from Optics Planet, same old lackof customer service (the title isn't Mrit's Dr.), the Revdex.com alert is 100% accurate - Optics Planet routinely engages in illegal business activity!!!!! I cancelled the order because Optics Planet couldn't give me an ETA on the arrivalIf they wanted me to prepay ($2038.00) -- no thank youI wouldn't give a friend money on those terms let alone a bunch of crooks like Optics Planet Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the credit to my credit card made in October covered duties and shipping incurred due to Opticsplanets errors up until that point It was not until December 7th, in an email to me, that a mention was made of refunding me the price of the glasses purchased This is after the credit, for duties and shipping for the 2x previous, was made in October.It was not until December 7th that I hear about a refund being made for my purchase and it is acknowledged that the total being paid out to me is more than the original order and will have to be made through another department For some reason the department making the rebate incorrectly assumed that the Oct credit was a partial purchase credit, which it wasn'tI have pasted the emails below You may notice that I have had to email the original customer service rep in December due to no response from her supervisor who was to handle the matter As well, the tone is so conciliatory and apologetic I hope you can see why this has dragged on so long I had every confidence that Opticsplanet would live up to the promises that they made...until they stopped communicating and would not return my calls As well, they have already acknowledged that all credits had not been sent out resulting in their issuing a cheque for shipping during this process Opticsplanet, to live up the promises that THEY made without me asking for them, needs to still issue me a credit of $to fully refund my purchase price OpticsPlanet Eyewear Group11/20/17to [redacted] Hello [redacted] I have been pushing all these issues with my supervisor but he has yet to get back to meHe is out of the office today and starting tomorrow I am on vacationIn case he does not contact you in the next few daysHis name is [redacted] and he can be reached at [redacted] ***Attachments [redacted] 12/5/17toOpticsPlanetHello [redacted] I hope you enjoyed your vacation Regarding the sunglasses I have phoned the number provided but have received no response Should I be contacting someone else?Thank you for any aid you can provide.Regards, [redacted] OpticsPlanet Eyewear Group12/6/17tomeCharles, I am SO incredibly sorry! I assumed he had taken care of youI’m going to talk to him now Best regards, [redacted] [redacted] *** [redacted] ** [redacted] * ** [redacted] * [redacted] * [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] gmail.com>12/7/17toOpticsPlanetThank you [redacted] I appreciate your involvement and hope we can have this resolved shortly.OpticsPlanet Eyewear Group12/7/17tomeIt shall, I have been advised to get you credited backIt might take a few days since the credit is more than the orderI have to work through another department, but I’ll get it done as soon as possible Best regards, [redacted] [redacted] *** [redacted] ** [redacted] * ** [redacted] * [redacted] * [redacted] *** [redacted] *** [redacted] ** Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We are very sorry to hear about Mr[redacted] recent shopping experienceDue to an error in our shipping department, he was again sent an incorrect itemPlease accept our apology for any inconvenience or frustration we may have caused him According to UPS, his package has shipped back to our warehouseAs soon as we receive the wrong product back, his return will be processed and a credit to the original form of payment will be made Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] Operation Support Customer Care

We are very sorry to hear about Mr [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim.OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.According to our records, Mr [redacted] was advised via email on 10/10/that a lost package claim cannot be initiated without a signed claim formThis will initiate an investigation as to where the loss occurredAlso, he reported receiving the wrong product in his other shipmentThe customer may return the wrong item for exchange or replacementCustomer has refused to sign the claim form and has filed chargebacks for both issues.We appreciate his patience while we continue to monitor his orderWe truly apologize for the inconvenience and we do hope Mr [redacted] will allow us another chance to exceed his expectations.Regards, [redacted] **Operations SupportOptics Planet

We are very sorry to hear of Mr [redacted] comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himWe reviewed the items Mr [redacted] listed in his complaint and all items were below Lyman’s prices onlineWe strive to provide our customers with great prices, unmatched selection of products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visitAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] Operation SupportCustomer Care

We are sorry to hear Mr [redacted] is not happy with our responseTo try and make our apology seem more tangible, we have upgraded his shipping to 2-Day when the product does become available in our warehouse.We know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, [redacted] *Operations SupportCustomer Care

We are very sorry to hear of Mr [redacted] comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himSince many of our items ship directly from the manufacturer, availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteWe are sorry the manufacturer continues to push back the delivery dateCurrently we are showing an April back in stock dateIf the item is no longer needed and/or Mr [redacted] wishes to cancel, please have him contact usWe will leave the order as is, unless we hear back from himAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] **Operations SupportCustomer Care