Campus Guide

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of in
stock items is not immediately knownWhen we receive an update, it is posted on our websiteOur records indicate that at the time his order was placed we were not aware of the items discontinued status. We later found out from the manufacturer that we would be able to obtain these replacement items (Meade 14in LX600-ACF Advanced Coma-Free Telescope f/w/ StarLock 1408-70-& Meade X-Wedge Ultra-Stable Machined Aluminum Wedge for 8in, 10in, 12in, & 14in 07028)He spoke with our customer service supervisor who offered to discount the replacement items to reflect the price in his previous order.Currently, the items are on backorder and due into our warehouse on 3/30/When shipment occurs, tracking information will be sent to the email address we have on fileAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** ** Operation SupportCustomer Care

We are sorry to hear Mr*** is not happy with our responseUnfortunately, we can only ship products when we receive them from the manufacturerOptics Planet cannot control shipping timesAccording to our records, his number in line for fulfillment was and is now and has not changedWe know this is not the response Mr*** had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards,*** **Operations SupportCustomer Care

Complaint: ***
I am rejecting this response because: the response is the exact same standard response given after every single review and complaint against the company on all consumer complaint websites accessible to OpticsPlanetThe very same response is given on every review on the Revdex.com websiteThis not only demonstrates a lack of regard or care for the consumer but the cliche response does not at all indicate any options by the company to resolve the matterThis response indicates nothing further will be done by the companyWhat is consistent in the complaints posted on every consumer complaint website, OpticPlanet advertises an inventory of items for purchase that the company does not ship because they don't have it.I spoke to a representative of the company on Thursday they informed me the item I purchased and never received was on back order by the manufacturerI contacted the company and they informed me this is not true in fact I found the item on other online stores and they are ready to be shipped.I was also told by the representative that she conducted a google search of the item using the manufacturer product number which showed the item was sold at the same price listed on OpticsPlanet by several other companies yet was on back orderNot trueIn fact, the search using the mpn results in nothing of such claim
Sincerely,
*** ***

We are very sorry to hear about Mr*** recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claimOpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or
damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiationAccording to our records, your claim was approved and credit was issued to the original form of paymentIt should reflect on your statement shortlyWe truly apologize for the inconvenience and we do hope Mr* *** will allow us another chance to exceed his expectations.Regards, *** ** Operation SupportCustomer Care

Complaint: ***
I am rejecting this response because: I have not received the second credit for the charge on 12/29/Spoke with my credit card company and they told me they do not have a credit comingI also do not know why that was charged in the first place.
Sincerely,
*** ***

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himOur policy with *** states that if we cannot ship within the estimated time
frame listed, we have to cancel and refund the customerThe customer always has the option to purchase directly from Optics Planet and provide another form of paymentUnfortunately, we have explicit guidelines we need to adhere to when listing items on eBayThese protect the buyer as well as the sellerAccording to our records, he has contacted us and his order has been reinstatedOnce payment is received and the product comes into stock, tracking information will be sent to his email address on fileAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,*** **Operations SupportCustomer Care

We are very sorry for the issues Ms*** is experiencing with her recent shopping experienceWe apologize for the inconvenience and frustration this may have caused herAccording to our records, a *** label was sent to return the itemMs*** gave the package to the ***,
therefore delaying her returnIt appears that the *** finally did give the package over to *** and it is on the way back to our warehouseAs soon as we receive the package, the return will be processed and a credit to the original form of payment will be madeAgain we deeply apologize for any inconvenience caused by this issueWe hope Ms*** will see past this single experience and allow us another chance to exceed her expectations in the future Regards,*** **Operations SupportCustomer Care

We are very sorry to hear of Ms*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused herWe strive to provide our customers with great prices, unmatched selection of
products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visitAccording to our accounting department, the check will be cut and shipped by the end of dayAgain we deeply apologize for any inconvenience caused by this issueWe hope Ms*** will see past this single experience and allow us another chance to exceed her expectations in the future. Regards, *** **Operations SupportCustomer Care

We are very sorry for the issues Mr*** is experiencing with his recent shopping experienceWe apologize for the inconvenience and frustration this may have caused himOur return policy allows customers who are not satisfied with their purchase to return most items within days of receipt
for an exchange or full refundAccording to our records, he has completed our Return Merchandise Authorization form (RMA) and received a pre-paid label to initiate the processPlease have him return it as soon as possible for an exchange or refundAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** **Operations Support Customer Care

Complaint: ***
I am rejecting this response because: One of your employees assured me after Optics Planet tried to send the credit to my bank it would be refused and then would kick back to Optics Planet and then I would be issued a checkThat is not what happenedIf Optics Planet can provide me with some paperwork that I can forward to my bank that shows that the credit was accepted by *** *** then that would be something I can use to "find" this missing money. I am completely disgusted that I had the foresight to try and avoid this situation and was advised into it by one of your customer service representativesYour policy needs to change and for the rare situation like mine you should advise the consumer to take store creditAs of now you have officially stolen money from me
Sincerely,
*** **

Complaint: ***
I am rejecting this response because:it does not address the habitual problem of misadvertising items as “in-stock” when the stock and availability is unknownOptics Planet would like to make this seem like it is a rare incident, however the repeated reviews of the business that all complain about this same thing occurring shows that this is a problemAdditionally it is clear that Optics Planet did not even review my complaint before offering a generic responseHad they reviewed my complaint they would’ve known that this was not a single instance that I could “look past” but something that has happened to myself and other customers multiple times.
Sincerely,
*** ***

We are very sorry for the issues Mr*** is experiencing with his recent shopping experienceWe apologize for the inconvenience and frustration this may have caused himAccording to our records, we received and processed his return for store creditMr*** used that store credit for another
purchase yesterday which was approved for shipment todayAn email with tracking information will be sent within hours We appreciate his patience while we continue to monitor his orderWe truly apologize for the inconvenience and we do hope Mr*** will allow us another chance to exceed his expectationsRegards, *** **Operations SupportCustomer Care

First, I would like to state that at no time was I given return directions indicating I may return my merchandise at a *** ** office In fact, I only received a United States *** *** label with no directions and no indication said label may be used at a *** ** facility Second, I sent the package back to the merchant on July 6, 2017; the merchant is stating the package will not be received by them until July 24, 2017, so, I would have already waited days before the merchant receives the returned item and on top of that time frame, the merchant is stating "Currently, our returns processing time is approximately 5-business days after receipt A credit to the original form of payment will reflect within hours of processing." Which means I will have to wait the initial shipping time of days, plus an additional days to process my refund and then an additional days to receive my refundRidiculous, absurd and totally unacceptable Where is the customer service? Why should I have to wait a total of days (an entire month) before receiving my refund Obviously, the company does not care about their customers like other better known retailers like *** Instead, they wish to blow smoke up my A-- and the Revdex.com, by making me continue to inquire about my refund instead of issuing a refund like they should I am dissatisfied with their absurd reply and lack of action.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are sorry to hear Mr*** is not happy with our responseMr*** has been refunded in full for the item he purchased; credit to credit card $10/26/17, credit to credit card $12/08/17, checks for $and $to cover customs fees and return postageThere is nothing else to refund. We hope that this matter is resolved to Mr*** satisfaction.Regards,*** **Operations SupportCustomer Care

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused him.Pricing and availability are subject to change without noticeOpticsPlanet has no
liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasonsFurther, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card chargedEvery effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular itemsThis being said, the information that he was provided is all the information we obtained from the manufacturer at the timeWe completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.Again we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,*** **Operations Support Customer Care

We are very sorry to hear about Mr* *** recent shopping experience. Customer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himAccording to our records, Mr*** has cancelled his orderAt the time of order placement,
an authorization was placed on his credit card; however no funds were ever capturedThis authorization expires after a certain amount of daysThis timeframe is governed by the credit card company and/or banking establishmentOptics Planet does not have the ability to release this authorizationMr*** will have to check with his card issuer to release the hold on the fundsAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** ** Operation SupportCustomer Care

We are very sorry to hear of Ms*** comments regarding her recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused herSince many of our items ship directly from the manufacturer/distributor,
availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteOur records indicate that at the time Ms*** order was placed we were not aware of the items discontinued statusWe later found out from the manufacturer that we would no longer be able to obtain the item and an email was sent advising her of this informationOakley M-Frame Hybrid S Replacement Lenses have been discontinued by Oakley and are no longer availableOur product experts have helped us select these available replacements http://www.opticsplanet.com/oakley-m-frame-hybrid-s-replacement-lenses.htmlAgain we deeply apologize for any inconvenience caused by this issueWe hope MsDimartino will see past this single experience and allow us another chance to exceed her expectations in the future Regards, *** ** Operation SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are very sorry to hear about Mr*** recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his damaged package claim.OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost
or damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.According to our records, Mr*** claim was approved and credit was issued to the original form of payment 11/22/It should reflect on his statement shortlyWe truly apologize for the inconvenience and we do hope Mr*** will allow us another chance to exceed his expectationsRegards, *** ** Operation SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***