Campus Guide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The reimbursement has been paid in full
Sincerely,
*** ***

We are sorry to hear Mr*** is not happy with our responseAccording to the tracking information attached, his order is in transit and should be delivered by 03/20/18.We appreciate his patience!Scheduled delivery: Tue 3/20/by end of day MANHEIM, PA USDate/Time Activity Location 3/16/- Friday 8:amIn transitMAXATAWNY TWP, PA3/15/- Thursday 8:pmIn transitWASHINGTON, PA6:amDeparted *** location*** SMARTPOST NEW BERLIN, WI3:amArrived at *** location*** SMARTPOST NEW BERLIN, WI3/14/- Wednesday 5:pmShipment information sent to ***

Complaint: ***
I am rejecting this response because:Thank you, this will solve my issueHowever, I have already sent the item back using the free shipping label yesterday, so it will probably automatically give me a store credit once the item is receivedSo can you please refund the amount for the item to my card and remove the store credit? Also please let me know what the amount refunded will be, thanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meBut I would like to address the following response from the business: “Our policy with *** states that if we cannot ship within the estimated time frame listed, we have to cancel and refund the customer.”At the center of the issue is the fact that rather than informing *** that the business needed to cancel the order due to its inability to fulfill the order the business told *** that I, the consumer, requested that the order to be canceledThis was done by the business to avoid getting a “defect” from *** for failing to meet is agreed commitment “The customer always has the option to purchase directly from Optics Planet and provide another form of paymentUnfortunately, we have explicit guidelines we need to adhere to when listing items on ***These protect the buyer as well as the seller.” In regards to the option to reorder through their website, this was at no time communicated to me as an available optionAfter initially contacting the business in response to them having the original order canceled I was simply told that they did not have the product in stock and available to send within a timely fashionI asked if they could fulfill the order if I reorder the item through their website and got no responseIt wasn’t until I noticed that they had raised their prices on their website and relisted the item on *** with the same $price increase, claimed to have multiple units “in stock”, literally 2-days after they canceled my order for not having the item in stock and I filed a complaint with the Revdex.com that they contacted me offering to let me reorder the item at the original costAs for them having explicit guidelines to follow with ***, I missed the guideline where a seller is to misrepresent to *** a reason for canceling an order so the seller can avoid any negative consequence for not being able to honor their agreed upon commitment with their buyer As for the final resolution to this, yes I have reordered and paid for the itemI have received tracking info stating that it should arrive on May If the item arrives as expected I will be satisfied with this resolutionSincerely, *** ***

We are very sorry for the issues Mr*** is experiencing with his recent shopping experienceWe apologize for the inconvenience and frustration this may have caused himOur return policy allows customers who are not satisfied with their purchase to return most items within days of receipt
for an exchange or full refundAccording to our records, he has completed the Return Merchandise Authorization form (RMA) to initiate the processWe can refund or exchange the item; the choice is hisPlease have him contact us at *** with any additional questions or concernsI requested our Customer Service manager contact Mr*** regarding his complaintHe should reach out to him shortlyAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** ** Operation SupportCustomer Care

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himWe strive to provide our customers with great prices, unmatched selection of
products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visitAccording to our records, he has received a reply from our agents as is willing to wait for the exchangeAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,*** **Operations SupportCustomer Care

We are very sorry to hear about Mr*** recent shopping experience. Due to an error in our shipping department, he was an incorrect itemPlease accept our apology for any inconvenience or frustration we may have caused himAccording to our records, his return was processed and the
new order was shippedTracking information was sent to the email address on file for himAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the futureRegards, *** *Operations Support Customer Care

We are sorry to hear Mr*** is not happy with our responseThe customer completed our Return Merchandise Authorization form however, he never returned the itemPer the customers review, he did not want to attempt to return the item: “Second Order the item arrives but the mounts seems to be wrongI check and they are the right size but not fitting the scopeI go to a gunsmith and we adjust the mounts which took the two of us almost a week as they were obviously defectiveI only did this because I didn't want to wait another four weeks for another mount.” The customer chose to pursue this option and did not attempt to return for our reviewOur response after his review was to contact the manufacturer as an additional optionMr*** still has the option to return the mount for a refundWe know this is not the response Mr*** had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards, *** ** Operation SupportCustomer Care

Revdex.com:
*** from Opticsplanet called concerning the issue He understood the error, was professional, and was willing to find a solution I am happy with *** response and I believe we will come me up with a comparable solution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID It's not free shipping that I am asking forI already had chosen the free shipping option, and it told me the refund would be a store creditThis refund needs to go to my credit cardI received an email on 5/1/stating my return had been received and I will receive my refund in one to two weeksAs long as it is a $refund (price of the mount I returned) to my credit card, I accept this response.
Sincerely,
Andrew Steffeck

We are sorry to hear Mr*** is not happy with our responseTo track your package, please use the link(s) belowhttps://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tex...⇄ NOTE: Tracking numbers are normally uploaded to the shipper's online database within hours on weekdays onlyPLEASE ALLOW UP TO HOURS FOR YOUR TRACKING NUMBER TO BE ACTIVE! We hope he allows us another chance to exceed his expectations. Regards,*** **Operations SupportCustomer Care

We are very sorry to hear about Mr*** recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his missing item claimAccording to our records, Mr*** was overnighted the missing part and it was delivered on 2/25/We
truly apologize for the inconvenience and we do hope Mr*** will allow us another chance to exceed his expectations

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himWe strive to provide our customers with great prices, unmatched selection of
products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.According to our records, check *** was issued 05/10/for $It should arrive within 7-business daysAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future.Regards,*** **Operations SupportCustomer Care

We are sorry to hear Ms*** is not happy with our responsePlease accept our apologiesThe return label should have explained how the directions regarding the tracking numbersIt can be given to either *** or *** as an optionHowever, *** will collect many days’ worth of packages until they turn them over to ***The *** tracking number is *** and should be delivered 07/24/Currently, our returns processing time is approximately 5-business days after receiptA credit to the original form of payment will reflect within hours of processingWe appreciate Ms***’s patience while we continue to monitor her order Regards,*** **Operations SupportCustomer Care

We are sorry to hear Mr*** is not happy with our responseWe received an updated ETA from the manufacturerCurrently they show shipment in late October with an estimated arrival date of October 25, Please let us now if he would like to hold or cancel this orderUnfortunately, we cannot control when the manufacturer produces or ships productsWe can only provide updated information to our customers as it becomes availableWe know this is not the response Mr*** had looked for, but hope he understands our position in this matter. Regards,*** *Operations SUpportCustomer Care

We are very sorry to hear Mr*** is unhappy with his recent shopping experienceWe apologize for the inconvenience and frustration this issue may have caused him.According to our records, the only contact we have from the customer was when he did not receive the strap that was included with
his orderThe manufacturer was contacted and a strap was sent directly to himWe did not receive and further correspondence from him regarding any defect.Our return policy allows customers who are not satisfied with their purchase to return most items within days of receipt for an exchange or full refundFor any issues after days from the date of receipt or product defects, customers are advised to contact the manufacturer for possible repair or replacement.Again we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** ** Operation SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Please note the attached email/email reply that shows yet another last-minute glitch in the resolution of this problemAll appears to be resolved now, a credit for full purchase refund amount from Opticsplanet posted to my bank account on 3/07/17.Even so I recommend others to avoid doing business with Opticsplanet.com, and that if they do try the company customer should carefully document entire transaction - including what's in the box when they open it.I urge Opticsplanet to exert themselves in better employee training as the lack of consistency in service repsstatements coupled with mistakes in orders could well be misconstrued as shoddy business practices
Sincerely,
*** ***

We are very sorry to hear Mr*** is not happy with our responseMr*** order was cancelled per his request as he did not want to wait on the backorderUnfortunately, we can only update our website with information obtained from the manufacturer on expected ship datesWe have forwarded his complaint over to the customer service management staff for future training opportunities. As Mr*** is an important customer, we welcome the opportunity to serve him in the future.Regards,*** **Operations SupportCustomer Care

We are very sorry to hear about Mr*** recent shopping experience. Due to an error on our website, a wrong price was displayedPlease accept our apology for any inconvenience or frustration we may have caused himOur customer service supervisor did offer him the option to purchase the
item at our cost, which Mr*** refused.Pricing and availability are subject to change without noticeOpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasonsFurther, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card chargedEvery effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.Again we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** ** Operation SupportCustomer Care