Campus Guide

We are sorry to hear Mr. [redacted] is not happy with our response. As stated in our precious correspondence, it takes approximately 10 business days to process customer’s returns per our policy page http://www.opticsplanet.com/our-policy.html. As soon as the return is processed, a credit will be issued. We appreciate his patience. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.  Regards, [redacted].Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I have checked with [redacted] Company and they have stated that the order backlog is only 2-3 months and not 6-7 months. Other vendors are getting and shipping the same product within 2-3 months or less.If the product is not received shortly after October 25, 2017, I will reopen this complaint.
Sincerely,
[redacted]

[redacted]   We are very sorry to hear about Ms. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused her due to her lost package claim.   OpticsPlanet partners with only the most reliable carriers and apologizes for any...

delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.   According to our records, Ms. [redacted] claim was approved and a refund to her original form of payment was issued on 1/11/16.   We appreciate her patience during this process. We truly apologize for the inconvenience and we do hope Ms. Howard will allow us another chance to exceed her expectations.   Regards, [redacted] Operation Support Customer Care

We are very sorry to hear of Mr[redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of...

in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently, the manufacturer does not have an updated back in stock date. If the item is no longer needed and/or Mr. [redacted] wishes to cancel, please have him contact us. We will leave the order as is, unless we hear back from him. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are very sorry for the issues Ms. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused her.OpticsPlanet strives to process all returns within 10 business days of the receipt of the returned merchandise. However,...

sometimes delays occur. According to our records, her return was processed and credit was issued to the original form of payment today 03/06/17. Credit card companies vary in the time required to post credits back to a customer's account. Please consult the credit card company for additional information regarding credit policies.Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future.Regards,[redacted]Operations SupportCustomer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Customers can check product availability by clicking under add to cart button. Since many of...

our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. According to our records, Mr. [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards, [redacted] Operation SupportCustomer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him. According to our records, we received and processed his return for credit to the original form of payment on 2/15/17. Again we deeply...

apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations Support Customer Care

We are very sorry to hear of Mr. Schaefer’s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Unfortunately, some of our inventory does indeed come from the manufacturer...

and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of his order. Currently, our next expected shipment should arrive approximately March 5. We can cancel the order if he chooses. We will leave his order as is, unless we hear back from him. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. Funds are only captured when items ship. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. Schaefer will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,Theresa F.Operations SUpportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Aryn Gilenson

We are very sorry to hear about Mr. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him. Customers have a choice when returning products of a credit back to the original form of payment or store credit. Mr. [redacted] chose...

credit to the original form of payment. According to our records his credit was issued on 01/25/18 to the original form of payment. Mr. [redacted] filed a chargeback with his card issuer and Optics Planet won the case since a refund had been issued. He will need to contact his bank to rectify this issue as the refund was processed to the bank via transaction ID [redacted] for the card ending in [redacted]. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,[redacted]Operations SupportCustomer Care

We are sorry to hear Mr. [redacted] is not happy with our response. To try and make our apology seem more tangible, we have upgraded his shipping to 2-Day when the product does become available in our warehouse.We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.  Regards,[redacted]Operations SupportCustomer Care

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We strive to provide our customers with great prices, unmatched selection of...

products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.We have forwarded his complaint over to the customer service management staff for further follow-up. He should receive a return phone call from a supervisor shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.   Regards, [redacted] Operation SupportCustomer Care

Complaint: [redacted]
I am rejecting this response because:     iam requesting that the Revdex.com hold this case open until my refund is in my hands thanks
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue [redacted] have caused him.
Pricing and...

availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response the company refuses any responsibility for any of its action. OP says they can change prices without notice, has no liability for its pricing errors , can cancel orders without any reason and is not responsible for any of its errors. In conclusion , they are saying they are not accountable to customers for any action whatsoever and its wrongdoing must be regarded as an accepted fact.
When Optics Planets says blankly that its total business policy is complete unaccountability how can they maintain Revdex.com accreditation? With over a hundred complaints about the company it appears to be using the Revdex.com as cover for substandard business practices it refuses to take responsibility for fully aware they can't meet public demands for service.
A sad state of affairs for company and the Revdex.com as it should protect consumers against companies like Optics Planet.
Final Business Response /* (4000, 9, 2015/09/09) */
We are sorry to hear Mr.[redacted] is not happy with our response.
As stated in our previous correspondence, pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. A copy of our policy can be located at http://www.opticsplanet.com/our-policy.html.
To try and make our apology seem more tangible, we have enclosed a discount coupon [redacted]) for a future purchase as our gesture of goodwill.
We know this is not the response Mr.[redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.
Regards,
[redacted]
Operation Support
Customer Care

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 how can I delay anything when they ignore emails on clarification, well as takes 2 plus days to respond to each email?  I have more than enough factual evidence to prove this.  their response is questionable and raises a red flag.  at this time I believe this company is behind the wrong item and not receiving the other item due to their actions.  I will handle this with my credit card company and litigation if need be.

Complaint: [redacted]
 
I am rejecting this response because:
Sincerely,
[redacted] I will not be happy until these funds are in my hands as I have been told  they were "sent out' in the past also because the delay was caused by the company I think these funds should have been overnited to me instead of the 7-10 waiting period that  they claim thanks

Complaint: [redacted]
 
I am partially rejecting this response because: I do not completely agree with Optics Planet response. Per my original statement: "I called Optics Planet. Optics Planet said it was in transit and would be delivered the next day. After waiting another 4 days and no delivery, I called Optics Planet again on 4-11-17 and Optics Planet representative said it would be shipped a few months later." Optics Planet representatives lied to me several times on shipment based on Optics Planet employees indicating the order had been processed and (1) I should receive item the next day and (2) during follow up call another Optics Planet representative said it would be shipped in a few months. I do not consider 5 months as being a few months.I will accept Optics Planet offer of filling my order ASAP after the proposed September 15th delivery date. If I do not receive my order shortly after Sept. 15, I will file another Revdex.com complaint. I do not believe Optics Planet deserves the A+ Revdex.com rating based on the numerous internet postings I have recently reviewed. Evidently a lot of people like to gripe on the internet without taking the time and effort to make a formal Revdex.com complaint.
Sincerely,
[redacted]

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We strive to provide our customers with great prices, unmatched selection of...

products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. We have forwarded his complaint over to the web development team for further follow-up. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.   Regards,[redacted]Operations SupportCustomer Care