Campus Guide

We are sorry to hear Mr [redacted] is not happy with our responseOpticsPlanet is committed to providing the best combination of price and service to our customersOur valued relationships with elite suppliers allow us to negotiate reduced prices and pass the savings along to customersAll pricing is supplied directly from the manufacturer’s websiteWe have forwarded his complaint over to the customer service management staff for future training opportunitiesWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, Theresa FOperation SupportCustomer Care

I guess what it all boils down to is customer service or lack thereof in this case It should NEVER take a month for a company to return funds to a customer, NEVER!!! I expect a refund will eventually come my way, however, it has not happened yet and when it does happen I will still have ill feelings toward this merchant, as they provided little to no customer service and show little to no concern for their customers Definitely no repeat business from me Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am partially rejecting this response because: I do not completely agree with Optics Planet responsePer my original statement: "I called Optics PlanetOptics Planet said it was in transit and would be delivered the next dayAfter waiting another days and no delivery, I called Optics Planet again on 4-11-and Optics Planet representative said it would be shipped a few months later." Optics Planet representatives lied to me several times on shipment based on Optics Planet employees indicating the order had been processed and (1) I should receive item the next day and (2) during follow up call another Optics Planet representative said it would be shipped in a few monthsI do not consider months as being a few months.I will accept Optics Planet offer of filling my order ASAP after the proposed September 15th delivery dateIf I do not receive my order shortly after Sept15, I will file another Revdex.com complaintI do not believe Optics Planet deserves the A+ Revdex.com rating based on the numerous internet postings I have recently reviewedEvidently a lot of people like to gripe on the internet without taking the time and effort to make a formal Revdex.com complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The credit issued on Oct26th covered duties incurred for a faulty pair shipped to me and my return postage On or around NovI received a replacement pair still with the original issue I paid $in dutyThis pair was shipped back at a cost of approximately $I did not receive a refund for my return shipping even though OpticsPlanet has listed a refund of $18.73, dated on 12-20-The only transactions listed, as provided by my credit card company are:March 28th, $for my purchaseOct27th, -$a refund for duties paid and then return shippingDec8th -$(a partial refund for my original purchase This amount and equal $but does not refund the total monies owed to me)There is no credit to my credit card for $made on 12-20- I did receive a cheque for $which covers the duties I paid on Oct29thOpticsplanet has sent out pairs of faulty rx eyewear I have paid for duty times and return shipping timesIn total I paid unnecessary duties of approx$times and paid to return faulty items times at a cost of approximately $each timeI was told that duties and return shipping would be covered each time With each return my receipts were included As well, photos were included with emails to customer service to support my claim.OpticsPlanet has paid me for instances of duty and instance of shipping They claim to have paid me for a second instance of return shipping on 12-20-which my credit card company states has not been paid In addition Opticsplanet has paid me $of the original $that I paidOpticsplanet still owes me $towards the price of my original purchase In addition, Opticsplanet owes me for instance of return shipping (approximately $total) and one instance of duty (approximately $50) I think that Opticsplanet, through some kind of internal mix up used the same pair of rx lenses each time while providing new frames This resulted in the same defect occurring again and again At this point Opticsplanet has not exceeded my expectations as they have neither delivered an undamaged pair of rx sunglasses as originally purchased nor have they refunded my purchase price or the costs I incurred that Opticsplanet said they would cover.As well, the refusal to return my phone calls so this could be amicably resolved without involving the Revdex.com has not been apologized forThe total still owed to me is $ Sincerely, [redacted]

Well today they sent me an email cancelling my order after numerous story changes, failed to meet dates, and just yesterday was told November fifthThen I file a complaint with the Revdex.com and now my order gets cancelled? Now I understand why their consumer affairs rating is so bad

We are very sorry to hear you were unhappy with your recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused you.Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular itemsThis being said the information that you were provided with is all the information we obtained from the manufacturer at the timeWe completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturerNonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your orderAs one of the items you had ordered is on backorder, we can cancel that item for you if you wishWe will leave your order as is, unless we hear back from youWe truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the futureWe also hope that you will allow us another chance to exceed your expectations.Regards, [redacted] **Operations SupportCustomer Care

We are sorry Dr [redacted] is not happy with our response Unfortunately, we do not manufacturer the productsWe can only rely on the information we receive from our suppliersAt this time, they cannot supply us with an estimated delivery date We can cancel the item or we can leave it on backorderCustomers can check product availability by clicking under the add to cart button We appreciate his patience while we continue to monitor his orderWe truly apologize for the delay and we do hope Dr [redacted] .Regards, [redacted] ** Operations SupportCustomer Care

We are very sorry to hear of Mr***'s comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused him Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteWe are sorry the manufacturer continues to push back the delivery dateCurrently we are showing a November back in stock date At the time of order placement, an authorization was placed on his form of payment; however no funds were ever capturedThis authorization expires after a certain amount of daysThis timeframe is governed by the credit card company and/or banking establishmentOptics Planet does not have the ability to release this authorizationMr [redacted] will have to check with his card issuer to release the hold on the funds Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] F Operation Support Customer Care

We are sorry to hear Mr [redacted] is not happy with our responseAs stated in our precious correspondence, it takes approximately business days to process customer’s returns per our policy page http://www.opticsplanet.com/our-policy.htmlAs soon as the return is processed, a credit will be issuedWe appreciate his patienceWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, [redacted] *.Operations SupportCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We are very sorry to hear of Mr [redacted] comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himOur records indicate that at the time his order was placed we were not aware of the items discontinued status Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sellsAn email was sent advising him of this informationWe have requested our web content team update our website accordinglyAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] Operations SupportCustomer Care

We are sorry to hear Mr [redacted] is not happy with our responseAccording to our records, his return should be delivered to our warehouse todayAs stated in our previous correspondence, he will not be charged for return shippingWe appreciate his patience while we continue to monitor his orderWe truly apologize for the inconvenience and we do hope Mr [redacted] will allow us another chance to exceed his expectations.Regards, [redacted] **Operations SupportCustomer Care

We are sorry to hear Mr [redacted] is not happy with our responseAs stated in our previous correspondence, some of our inventory does indeed come directly from the manufacturerWe truly try to obtain and provide our customers as much updated information we may receive from the manufacturerWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, [redacted] **Operations SupportCustomer Care

Complaint: [redacted] I am rejecting this response because: A tracking slip was created but according to [redacted] the sender has not dropped off the package at the post officeThey seem to be withholding the package for some unknown reasonThey have also refused to respond to multiple emails sent to them from myselfThis issue has not been resolved satisfactorily Sincerely, [redacted] ***

We are very sorry to hear about Mr [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused himCustomers have a choice when returning products of a credit back to the original form of payment or store creditMr [redacted] chose credit to the original form of paymentAccording to our records his credit was issued on 01/25/to the original form of paymentMr [redacted] filed a chargeback with his card issuer and Optics Planet won the case since a refund had been issuedHe will need to contact his bank to rectify this issue as the refund was processed to the bank via transaction ID [redacted] for the card ending in ***Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the futureRegards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear about Mr [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused himAccording to our records, we received and processed his return for credit to the original form of payment on 2/15/Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] **Operations Support Customer Care

We are very sorry to hear about Mr [redacted] recent shopping experience Customer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himCustomers can check product availability by clicking under add to cart buttonSince many of our items ship directly from the manufacturer, availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteAccording to our records, Mr [redacted] has cancelled his orderAt the time of order placement, an authorization was placed on his credit card; however no funds were ever capturedThis authorization expires after a certain amount of daysThis timeframe is governed by the credit card company and/or banking establishmentOptics Planet does not have the ability to release this authorizationMr [redacted] will have to check with his card issuer to release the hold on the fundsAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards, [redacted] Operation SupportCustomer Care

We are very sorry to hear of Mr [redacted] 's comments regarding his recent shopping experienceWe apologize for the inconvenience and frustration this issue may have caused him Every effort has been made to ensure accuracy of information listed on our websiteAccording to our records, additional items have been sent at no cost to compensate him for the website description errorWe regret he did not feel that he received excellent customer service from our agentCustomer service is our number one priorityMr [redacted] is an important customer and we value his opinion Our customer experience team looks for ways we can improve processes and customer satisfactionOne of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our websiteWe have forwarded his comments to the customer experience management staff for future training opportunities Again we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] F Operation Support Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meLet me add that the original shipping notice stated both items shipped under the same tracking # (not true)I spoke to customer service times and after three weeks of various excuses I was told the offsite shipper also had "another" days to decide if the package was lost After filing a complaint with the Revdex.com, Optics planet still took their full ten days to respondThat being said as long as I have been credited the charge for the range bag and it will show up on my credit card....we are done here [redacted] ***

We are very sorry to hear about Ms [redacted] recent shopping experience Customer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused herSince many of our items ship directly from the manufacturer, availability of in stock items is not immediately knownWhen we receive an update, it is posted on our websiteAs Ms [redacted] no longer wished to wait for the item, per her request we cancelled the orderWe have forwarded his complaint over to the customer service management staff for future training opportunities Again we deeply apologize for any inconvenience caused by this issueWe hope Ms [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future Regards, [redacted] **Operations SupportCustomer Care