Campus Guide

I was given (by the merchant) a pre-paid shipping label; said label was a *** label I was not (ever) given a *** ** label, thus, I did not bring the package to *** ** Why would I bring a package that has a *** label attached to *** ** I have not been given a *** ** tracking number As such, I have no way of knowing when the package arrives at the destination (merchant) It has been days since I sent the package and the merchant is saying they have not received it; why? The package was not sent to an international destination! The merchant can obviously see that the package was sent since they appear to have a *** ** tracking number As such, I request a refund If the merchant wishes to wait until the package arrives, then, I adamantly request a *** ** tracking number so I can see the package progress.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are very sorry to hear about Mr. [redacted] is unhappy with his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.According to our records, the item Mr. [redacted] returned was not the item shipped to him. At no time did he report receiving an...

incorrect item. His return was denied and the item was shipped back to the customer.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...

damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, his claim was approved and credit was issued to the original form of payment. It should reflect on his statement shortly. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations. Regards,[redacted]Operations SupportCustomer Care

We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.Unfortunately, some of our inventory does indeed come from the manufacturer and extended...

back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order. As one of the items you had ordered is on backorder, we can cancel that item for you if you wish. We will leave your order as is, unless we hear back from you. We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.Regards,[redacted]Operations SupportCustomer Care

Case #[redacted]   We are very sorry to hear about Ms. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused her.   Since many of our items ship directly from the manufacturer, availability of in stock items is not...

immediately known. When we receive an update, it is posted on our website. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of her order.   We have forwarded her complaint over to the customer service management staff for future training opportunities.    As Ms. Hubbard is an important customer, we welcome the opportunity to serve her in the future.   Regards, [redacted] Operation Support Customer Care

Complaint: [redacted]
I am rejecting this response because: I understand it was a typographical error on their part, but it does not negate their responsibility of honoring the deal per Illinois Codes, California Business Codes, and Federal Trade act.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I accept this response, but can't not rescind and resend the item in question as I don't want to peruse this matter anymore I decline to this matter i'm satisfied I withdraw completely from this case altogether. I wanted to be understood as a customer sorry, and thank you
Sincerely,
[redacted]

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We strive to provide our customers with great prices, unmatched selection of...

products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.To try and make our apology seem more tangible, we upgraded the shipping to 2-Day as our gesture of goodwill. According to [redacted] tracking [redacted], Mr. [redacted] order should be delivered 02/07/18. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, [redacted]Operations SupportCustomer Care

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We strive to provide our customers with great prices, unmatched selection of...

products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.We have processed 2 credits for $43.84; one on 12/27/17 and one on 12/29/17. A pre-paid label was sent for him to return the extra item shipped, and any additional products he no longer wishes to keep. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

We are sorry to hear Mr. [redacted] is not happy with our response. Unfortunately, since we have issued payment back to the bank we can longer retrieve the funds. He will need to follow-up with his bank to secure a refund. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter.  Regards, [redacted]Operations SupportCustomer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. At the time of order placement, an authorization was placed on his credit card; however no...

funds were ever captured. This is how we were alerted that the billing address was wrong. Customers are not charged until the order ships. Due to our seasonality and the number of awesome deals that we have available on our site, our agents are experiencing significantly higher volumes than normal. He can provide the billing address through the Revdex.com or contact us via Live Chat for faster service. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

Complaint: [redacted]
I am rejecting this response because: same old lies from Optics Planet, same old lackof customer service (the title isn't Mr. it's Dr.), the Revdex.com alert is 100% accurate - Optics Planet routinely engages in illegal business activity!!!!! I cancelled the order because Optics Planet couldn't give me an ETA on the arrival. If they wanted me to prepay ($2038.00) -- no thank you. I wouldn't give a friend money on those terms let alone a bunch of crooks like Optics Planet
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/21) */
We are very sorry to hear about Mr.[redacted] recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
As his original order was discounted by...

$169, an additional credit of $179 was issued to his original form of payment. The credit should reflect on his credit card statement shortly. That brings the total amount paid to $801, which is below our advertised price of $899. This amount was confirmed after reviewing the phone conversation between Mr.[redacted] and our call center supervisor.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.[redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted]
Operation Support
Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Optics Planet has processed a credit to my card. However, I have a couple of observations.
Optics Planet claims to have "customer satisfaction" as a high corporate value. Great! Basically Optics Planet is a middleman. All they do is process a payment, pick something off of a shelf and mail it. They do not manufacture anything. A very simple corporate task that probably results in very few customer complaints as a percent of total orders.
To me the real test of customer satisfaction is when things go wrong. Like in my case. I never received what I ordered. Optics never tried to satisfy the order. Optics Planet was subject to bouts of 'untruthiness'. Last, I had to spend a lot of money to get the missing component of my order. This is NOT customer satisfaction by any standard.
I am retired from a [redacted] winning company. I think I have a fairly decent idea about what great customer service and satisfaction is about. I believe that Optics Planet simply uses the these quality related expressions as corporate speak. My perspective concludes that Optics Planet has no idea about what real customer service is.
I accepted their financial settlement only to get away from these people and eat my financial loss.

We are very sorry to hear about Mr. [redacted] recent shopping experience.  Due to an error in our shipping department, he was again sent an incorrect item. Please accept our apology for any inconvenience or frustration we may have caused him. As the manufacturer has not updated the estimated...

ship time for the correct product, we have issued a refund for the item. A credit to the original form of payment will reflect on his statement shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.Regards,[redacted]Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Let me add that the original shipping notice stated both items shipped under the same tracking # (not true). I spoke to customer service 8 times and after three weeks of various excuses I was told the offsite shipper also had "another" 21 days to decide if the package was lost.  After filing a complaint with the Revdex.com, Optics planet still took their full ten days to respond. That being said as long as I have been credited the charge for the range bag and it will show up on my credit card....we are done here.
[redacted]

We are very sorry to hear about Mr. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim.OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...

damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.According to our records, Mr. [redacted] was advised via email on 10/10/17 that a lost package claim cannot be initiated without a signed claim form. This will initiate an investigation as to where the loss occurred. Also, he reported receiving the wrong product in his other shipment. The customer may return the wrong item for exchange or replacement. Customer has refused to sign the claim form and has filed chargebacks for both issues.We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportOptics Planet

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Our records indicate that at the time his order was placed we were not aware...

of the items discontinued status.  Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. An email was sent advising him of this information. We have requested our web content team update our website accordingly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted] Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear Mr. [redacted] is not happy with our response. Please have him complete our return merchandise authorization request (RMA) on our website as soon as possible as we are unable to initiate a return without this. We appreciate his patience while we continue to monitor his claim. Regards, [redacted] Operation SupportCustomer Care

Complaint: [redacted]
I am rejecting this response because: A tracking slip was created but according to [redacted] the sender has not dropped off the package at the post office. They seem to be withholding the package for some unknown reason. They have also refused to respond to multiple emails sent to them from myself. This issue has not been resolved satisfactorily. 
Sincerely,
[redacted]