Campus Guide

Complaint: ***
I am rejecting this response because:This was a bottled response and offered no solution to the problem. It made no attempt to correct the matter, address the business practice of selling customers items without notice that they are backordered, or change this practice. No attempt was made to expedite shipment either. Dr***

We are very sorry to hear about Mr*** recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claimOpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or
damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiationAccording to our records, Mr*** claim was approved and credit was issued to the original form of paymentIt should reflect on his statement shortlyWe truly apologize for the inconvenience and we do hope Mr*** will allow us another chance to exceed his expectations.Regards,*** *Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are very sorry to hear about Mr*** is unhappy with his recent shopping experienceWe apologize for the inconvenience and frustration this issue may have caused him.According to our records, the item Mr*** returned had been mountedUnfortunately, OpticsPlanet is unable to accept
returns for items that have been mountedPlease see our return policy: http://www.opticsplanet.com/return-policy.html#policy_exceptions.As a gesture of goodwill, we have made a one-time exception and issued a refund to the original form of paymentA credit will be posted shortlyAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future

We are very sorry to hear about Mr*** recent shopping experience. Customer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himPer his request we have cancelled his orderAt the time of order placement, an authorization
was placed on his credit card; however no funds were ever capturedThis authorization expires after a certain amount of daysThis timeframe is governed by the credit card company and/or banking establishmentOptics Planet does not have the ability to release this authorizationMr*** will have to check with his card issuer to release the hold on the fundsAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** **Operations SupportCustomer Care

We are sorry to hear Mr*** is not happy with our responseAccording to our records, the following credits were issued back to the credit card ending in 7193; $issued 10/26/17, $issued 12/08/and a check for $issued 01/02/A check request for $(postal charges) was submitted to accounting for payment on 02/21/If he has any issues with credits on his credit card, he will need to contact his bankWe hope that this matter is resolved to Mr***’s satisfaction and appreciate his patience while we sorted this outWe hope he allows us another chance to exceed his expectations. Regards,*** **Operations SupportCustomer Care

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himWe strive to provide our customers with great prices, unmatched selection of
products and exceptional customer serviceFor OpticsPlanet, great customer service is more than just picking up the phone when you callTo us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visitAccording to our records, his order was cancelled per his request and confirmation was send to the email address on fileAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,Theresa F.Operations SupportCustomer Care

We are very sorry for the issues Mr*** is experiencing with his recent shopping experienceWe apologize for the inconvenience and frustration this may have caused him.Our return policy allows customers who are not satisfied with their purchase to return most items within days of receipt
for an exchange or full refundAs a one-time exception, we will waive the return shipping label fee as our gesture of goodwill.Again we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future.Regards, *** **Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me It took three replies before the product shipment was addressed but at least it has finally shippedToo bad it takes Revdex.com intervention for the business to address customer needs.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No solution or fix was actually provided, the business basicly responded with so sorry but tough luck
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is "satisfactory" to meI am only accepting this because OpticsPlanet refuses to take any responsibility for their actions and it is clear they no interest in abiding by their statement of "outstanding customer service". Revdex.com, I appreciate your help in matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have received no such shipping email as the company indicatesMy credit card was finally charged on 01/02/If such an email exists please forward to the Revdex.com and myself including shipping/ tracking information.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Optics Planet ROUTINELY engages in bait and switch tactics; they ROUTINELY hide behind a corporate veil; and, they never offer a solution to problems that they create! Optics Planet is as the Revdex.comhas previously discovered -- a busy ness that ROUTINELY engages in unethical and illegal business oractices
Sincerely,
*** *** ***

We are very sorry to hear Ms*** is not happy with our responseMs*** order was cancelled per her request as she did not want to wait on the backorderUnfortunately, we can only update our website with information obtained from the manufacturer on expected ship datesAt this point, we still do not have an estimated back in stock dateAs Ms*** is an important customer, we welcome the opportunity to serve him in the future.Regards, *** **Operations SupportCustomer Care

Complaint: ***I am rejecting this response because: the estimated time was on there site and it stated 2-days, the fact that they advertise shouldn't be accepted
Hopefully something gets done because they continue to lie to there client
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I received information from the manufacturer that states that Optics Planet should have received enough SKUs of the scope I ordered to fill my order, that is if Optics Planet hasn't been lying to me about my place in lineWhen I placed the initial order, I was told I was number or in lineNow, I'm number But, just a few months ago, I was number Optics Planet is lying to their customers about their place in line and they are not living up to the first-come-first-server way of doing business they claim they are. In the reply, Optics Planet placed all the blame on Vortex and none on themselves, yet they are the people that have assured me that my items would ship on a date providedThey also haven't explained how my place on the list has changed from 3rd to 5th, or how they've received more than of this SKU, yet I'm still 5th in line. This is an unacceptable response and I reject it based on those reasons.
Sincerely,
*** ***

We are sorry to hear Mr*** is not happy with our responseAs stated in our previous correspondence, pricing and availability are subject to change without noticeOpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasonsFurther, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card chargedEvery effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained thereinA copy of our policy can be located at http://www.opticsplanet.com/our-policy.htmlTo try and make our apology seem more tangible, we have enclosed a discount coupon (***) for a future purchase as our gesture of goodwillWe know this is not the response Mr*** had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards, *** ** Operation SupportCustomer Care

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused him.Pricing and availability are subject to change without noticeOpticsPlanet has
no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasonsFurther, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card chargedEvery effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein.To try and make our apology seem more tangible, we are sending a $gift certificate as our gesture of goodwill to his email address on fileAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards,*** **Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting us regarding Ms*** comments regarding our selling practicesAccording to our representative that contacted Ms***, this was a misunderstanding and they were pulling this complaintPlease let us know if this information is not correct. Regards, ***
**Operations SupportCustomer Care