Campus Guide

We are sorry to hear Mr [redacted] is not happy with our responseAs stated in our previous correspondence, we cannot proceed with his lost package claim without the signed claim formAlso, he has not returned the other order for creditWe are not delaying the process, Mr [redacted] isWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, [redacted] **Operations SupportCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory to me I have checked with [redacted] Company and they have stated that the order backlog is only 2-months and not 6-monthsOther vendors are getting and shipping the same product within 2-months or less.If the product is not received shortly after October 25, 2017, I will reopen this complaint Sincerely, [redacted]

We are very sorry to hear about Mr [redacted] recent shopping experience We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claimOpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiationAccording to our records, Mr [redacted] was advised via email on 05/28/that a lost package claim cannot be initiated until 06/09/as [redacted] allows business days for the delivery of their packagesIf a lost package claim is still needed at that time, a claim form will be sent to completeThis will initiate an investigation as to where the loss occurredWe appreciate his patience while we continue to monitor his orderWe truly apologize for the inconvenience and we do hope Mr [redacted] will allow us another chance to exceed his expectations.Regards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear that Ms [redacted] was unsatisfied with her recent shopping experiencePlease accept our apology for any inconvenience or frustration we may have caused herAccording to [redacted] the package has not shipped back to our warehouse yetAs soon as we receive her package, a return will be processed and a credit to the original form of payment will be madeWe appreciate Ms [redacted] patience while we continue to monitor her orderWe truly apologize for the delay and we do hope she will allow us another chance to exceed her expectationsRegards, [redacted] Operation SupportCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am still waiting for the refund of to my card The fact remains the seller has merchandise and I do not have the money So that is where we are currently.In the future, I will do more research before spending that kind of money on line In reviewing the consumer, I noticed at least 50, perhaps more regarding the way returns are handled The fact I did not use [redacted] should not change the complexion of things I do not live within immediate proximity to [redacted] **, so I returned the merchandise the way I received it This [redacted] business is just a red hearing with little or no significance The sellers representation of day returns is at best a mere seller puffing, not their real policyHowever, I did enclose letter setting forth the problems I experienced and return all items for refund I suspect my next contact may have to involve the Feds which regulate transactions of this type

We are sorry to hear Mr [redacted] is not happy with our responseAs stated in our previous correspondence, check was issued 05/10/for $It should arrive within 7-business daysIf he does not receive it, please let us knowWe know this is not the response Mr [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations Regards, [redacted] **Operations SupportCustomer Care

We are very sorry to hear Mr [redacted] was unhappy with his recent shopping experience Customer service is our number one priority We apologize for the inconvenience this issue has caused him due to his lost package claimOpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packagesWe work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiationAccording to our records, Mr [redacted] claim was approved and credit was issued to the original form of paymentIt should reflect on his statement shortlyAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future Regards, [redacted] Operation SupportCustomer Care

We are sorry to hear Mr [redacted] is not happy with our responseCredit was issued on 12/29/It may take up to hours to reflect on his statementRefund transaction ID is [redacted] We appreciate being of assistance to Mr [redacted] in this matter.Regards, [redacted] **Operations SupportCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Aryn Gilenson

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Pricing and availability are subject to change without notice. OpticsPlanet has... no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. To try and make our apology seem more tangible, we are sending a $25 gift certificate as our gesture of goodwill to his email address on file. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, [redacted] *. Operations Support Customer Care

We are very sorry for the issues Mr*** is experiencing with his recent shopping experienceWe apologize for the inconvenience and frustration this may have caused him.According to our records, we received his flashlight back on 4/18/The replacement was processed and delivered via USPS
*** on 4/22/Again we deeply apologize for any inconvenience caused by this issueWe do hope Mr*** will allow us another chance to exceed his expectations.Regards, *** ** Operation SupportCustomer Care

We are sorry to hear Ms*** is not happy with our response.As stated in our previous correspondence the return should be delivered to our warehouse on 07/24/17, and take approximately 5-business days to process.We appreciate Ms*** patience while we continue to monitor her order Regards,*** **Operations SupportCustomer Care

We are very sorry to hear of Ms*** comments regarding her recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused herSince many of our items ship directly from the manufacturer, availability of in
stock items is not immediately knownWhen we receive an update, it is posted on our websiteWe are sorry the manufacturer continues to push back the delivery dateCurrently we are showing a May back in stock dateAn updated eta was requested from the manufacturer, so if there is any change we will let her knowIf the item is no longer needed and/or Ms*** wishes to cancel, please have her contact usWe will leave the order as is, unless we hear back from herAgain we deeply apologize for any inconvenience caused by this issueWe hope Ms*** will see past this single experience and allow us another chance to exceed her expectations in the future. Regards,*** **Operations SupportCustomer Care

We are very sorry to hear of Mr*** comments regarding his recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused himPricing and availability are subject to change without noticeOpticsPlanet has
no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasonsFurther, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card chargedEvery effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained thereinTo try and make our apology seem more tangible, we are sending a $gift certificate as our gesture of goodwill to his email address on fileAgain we deeply apologize for any inconvenience caused by this issueWe hope Mr*** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, *** *Operations Support Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They still have corrected mistake I pointed out to them All Lyman sizing dies have MSRP 34:95 optics planet showing many models eu.oo thru incorrectly inflating their discount this is same info I passed to them and Revdex.comhvv from over a week agoImproper prices still on optic planet website as of 10/26/2:pm When I have them the link to the manufactureWebsiteCut and pasted Lyman's price list and have them specific items to correctWhich hasn't been done I can deduce they want to continue their erroneous ads. Therefore I'm not satisfiedNor do I think should Revdex.comhvvas they talk like they're fixing buy it's a fakeoutThanks
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am unable to respond to the response sent by Opticsplanet.comAs I previously stated I was originally told they would not take back the items I ordered and as such persued a gunsmith to fix the defective problemsNow they are willing to take the items back after I have several days and $invested in a gunsmithI have their original reply of stating I need to contact *** and even gave me their website and customer service number. I reject their response as again they are taking something out of context and making a quote by me that was made much further down the line fer they want the item back and after I sent time and money to fix itThat has nothing to do with their original rejectionI still want a full refund of $170.98.Sincerely,
*** ***

We are sorry to hear Mr*** is not happy with our responseOur records indicate that his order shipped and he was sent an email with tracking informationWe apologize for the delay and hope he allows us another chance to exceed his expectations