Campus Guide

We are sorry to hear Mr. [redacted] is not happy with our response. Credit was issued on 12/29/17. It may take up to 72 hours to reflect on his statement. Refund transaction ID is [redacted]We appreciate being of assistance to Mr. [redacted] in this matter.Regards, [redacted]Operations SupportCustomer Care

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability...

of in stock items is not immediately known. When we receive an update, it is posted on our website. As Mr. [redacted] no longer wished to wait for the item, per his request we cancelled the order. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

We are sorry Dr. [redacted] is not happy with our response.  Unfortunately, we do not manufacturer the products. We can only rely on the information we receive from our suppliers. At this time, they cannot supply us with an estimated delivery date.  We can cancel the item or we can leave it on backorder. Customers can check product availability by clicking under the add to cart button.  We appreciate his patience while we continue to monitor his order. We truly apologize for the delay and we do hope Dr. [redacted].Regards,[redacted] Operations SupportCustomer Care

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Pricing and availability are subject to change without notice. OpticsPlanet has...

no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. To try and make our apology seem more tangible, we are sending a $25 gift certificate as our gesture of goodwill to his email address on file. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, [redacted]. Operations Support Customer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or...

damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] was advised via email on 05/28/17 that a lost package claim cannot be initiated until 06/09/17 as [redacted] allows 14 business days for the delivery of their packages. If a lost package claim is still needed at that time, a claim form will be sent to complete. This will initiate an investigation as to where the loss occurred. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care

We are sorry to hear Mr. [redacted] is not happy with our response. According to our records, his return should be delivered to our warehouse today. As stated in our previous correspondence, he will not be charged for return shipping. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards, [redacted]Operations SupportCustomer Care

We are very sorry to...

hear of Mr. [redacted]'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing a November 5 back in stock date.
At the time of order placement, an authorization was placed on his form of payment; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. [redacted] will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
[redacted] F.
Operation Support
Customer Care

We are very sorry to hear about Mr. [redacted] recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.Since many of our items ship directly from the manufacturer, availability of in stock items is...

not immediately known. When we receive an update, it is posted on our website. Unfortunately, the estimated back in stock date was pushed back by the manufacturer.According to our records, Mr. [redacted] has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. The authorization was voided on 6/22/16. If Mr. [redacted] still has this transaction listed, he should check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, [redacted] Operation SupportCustomer Care

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I am still waiting for the refund of 175.12 to my card.  The fact remains the seller has merchandise and I do not have the money.  So that is where we are currently.In the future, I will do more research before spending that kind of money on line.  In reviewing the consumer, I noticed at least  50, perhaps more regarding the way returns are handled.  The fact I did not use [redacted] should not change the complexion of things.  I do not live within immediate proximity to [redacted], so I returned the merchandise the way I received it.  This [redacted] business is just a red hearing with little or no significance.   The sellers representation of 30 day returns is at best a mere seller puffing, not their real policy. However, I did enclose letter setting forth the problems I experienced and return all items for refund.     I suspect my next contact may have to involve the Feds which regulate transactions of this type.

We are very sorry to hear that Ms. [redacted] was unsatisfied with her recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused her. According to [redacted] the package has not shipped back to our warehouse yet. As soon as we receive her package, a return...

will be processed and a credit to the original form of payment will be made. We appreciate Ms. [redacted] patience while we continue to monitor her order. We truly apologize for the delay and we do hope she will allow us another chance to exceed her expectations. Regards, [redacted] Operation SupportCustomer Care

We are very sorry to hear of Mr. [redacted] comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We strive to provide our customers with great prices, unmatched selection of...

products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. According to our records, credits totaling $227.65 were issued for $71.98 on 10/26/17 and $155.67 on 12/08/17 to his original form of payment. He should check with his card issuer for verification. In addition to his full refund, a separate check was issued for $53.25 to cover his customs fees. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, [redacted]Operations SupportCustomer Care

We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. According to our records, a credit for $186.90 was issued to the original form of payment today, 02/09/17. It should reflect...

on his statement shortly. We truly apologize for the inconvenience and we do hope Mr. [redacted] will allow us another chance to exceed his expectations.Regards,[redacted]Operations SupportCustomer Care

Complaint: [redacted]
I am rejecting this response because: While the response from Optics Planet sounds nice, I am not satisfied.  They suggested that I contact their customer service through live chat.....I have tried that slready. Chat tells me to wait and never connects.  I have tried this From multiple computers and even had friends try to chat, they all failed to connect with customer service also. In addition, I have now left 11 voicemails on the customer service line, because no one answers. I have also emailed customer service. My credit card has been charged and still havenot heard back from anyone.  My suggestion would be, instead of responding to a Revdex.com complaint talking about the seasonality of your business and the "awesome deals" you have.......you should maybe take some of the time you spend doing that and pick up a phone to call the customer and resolve the issue. I wwantto speak with someone and resolve this issue immediately.
Sincerely,
[redacted]

We are very sorry for the issues Mr. [redacted] is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Unfortunately, since Mr....

[redacted] did not use our return label, his order may take additional time to process. His package will be routed to our receiving department as there is no indication on the package that his package was a returned order. We encourage customers to use our prepaid label to avoid further delays in processing time. When they determine it is a returned customer order, then it will be redirected to our returns department. This could be the reason he received conflicting information from our customer service agents and for that we apologize. We will continue to monitor his order and process his return as soon as possible. We appreciate his patience.Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards,[redacted]Operations SupportCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the manufacturer; [redacted] has been contacted as of 12/29/2016 and advises no such delays exist. Perhaps the businesses should speak to one another instead of allowing their mutual customer to remain unsatisfied with ambiguous information. 
Sincerely,
[redacted]

We are sorry to hear Mr. [redacted] is not happy with our response. OpticsPlanet is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us to negotiate reduced prices and pass the savings along to customers. All pricing is supplied directly from the manufacturer’s website. We have forwarded his complaint over to the customer service management staff for future training opportunities. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.  Regards, Theresa F. Operation SupportCustomer Care

We are sorry to hear Mr. [redacted] is not happy with our response. As stated in our previous correspondence, we cannot proceed with his lost package claim without the signed claim form. Also, he has not returned the other order for credit. We are not delaying the process, Mr. [redacted] is. We know this is not the response Mr. [redacted] had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.  Regards,[redacted]Operations SupportCustomer Care

We are very sorry to hear Mr. [redacted] was unhappy with his recent shopping experience.  Customer service is our number one priority.   We apologize for the inconvenience this issue has caused him due to his lost package claim. OpticsPlanet partners with only the most reliable...

carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, Mr. [redacted] claim was approved and credit was issued to the original form of payment. It should reflect on his statement shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. [redacted] will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, [redacted]
Operation SupportCustomer Care

We are very sorry to hear about Ms. [redacted] recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused her. Since many of our items ship directly from the manufacturer, availability of in stock items...

is not immediately known. When we receive an update, it is posted on our website. As Ms. [redacted] no longer wished to wait for the item, per her request we cancelled the order. We have forwarded his complaint over to the customer service management staff for future training opportunities.  Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. [redacted] will see past this single experience and allow us another chance to exceed her expectations in the future.  Regards,[redacted]Operations SupportCustomer Care