Capital One Financial Corporation

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below.Even in the case of me having to leave the country for a new opportunity and having to make sure my loan has been taken care of, Capital One still refuses to help the situationIt's funny actually, because I have my bank accounts and my credit card through this companyOnce my account is paid off, I will NEVER do business with a company that is all about the money and not working with their customersThey really can't write of $Is that really going to hurt the company? They need not to ever contact me againThank you Revdex.com for your help even though I did not get the response from the company I wanted.
Regards,
*** ***

Capital One is one of the CC I ownI have very good credit and I am in excellent standing with all of my ccsRecently Capital One closed my account, unprovoked and without prior notice even though I have been a good customer for over months; the reason I was given, was rejected paymentsThis happened because I used a new account and some of the info was incorrect, so when I attempted to pay my bill twice, the payment did not go through properlyI was told my account would be reopened once I submitted the reason for the errorAfter doing so, a supervisor informed me that the account would remain closed and I would have to apply for a new oneAll representatives so far have admitted this is a new system used and it has caused many problemsMy family owns three more capital one ccs which we will surely also closeThere were NO excessive returned payments and the issue would have been resolved should someone have contacted me to simply use another account to make paymentsIf this is how good customers are treated, then I consider this financial institution a failureGood luck to all other customers, I will be happy to use the credit cards from the rest major institutions that actually have the decency to resolve very simple issuesbe aware my credit score was *** and because of them now is *** with no reason

Dear *** ***, This letter is in response to the concerns you sent to the Revdex.com (Revdex.com) about credit card solicitations you received in the mailPlease allow me the opportunity to address your concerns. As you requested, I have removed
the name and address, as it appears on your complaint and above, from our mailing listIf you were selected for any offers before we received your request, you may still get mail solicitations for the next several weeksIf you are receiving mail from us with any variations in the spelling of your name or address, a separate request may need to be submittedYou may contact me at the number below to help you with this. We received your opt-out request on July 2, The request expires in Opt-out requests expire after three yearsIf you wish to opt out of requests in the future, feel free to contact our office to for assistanceWe apologize for any frustration this matter may have caused. If you have any other concerns, please give me a call at ***, Monday through Friday from a.mto p.mETWhen contacting me, please be sure to have the following six-digit phone PIN available: ***. Sincerely, *** ***, on behalf of Capital One

I have a complaint about Revdex.comI informed Capital One that I have a hearing loss in both of my earsI have in the past used a *** phone to help me to see what one is saying, but first I do not have a landline phone set up any more.Second my cell phone was stolen last week, not I would use it, so that I do not have a phoneThe arthritic condition in both of my hands, both wrist and right should has gotten worseI suffer with a peripheral neuropathy in my hands other wise called radiating pain in both handsI suffer with some type of degenerative diseases in my cervical, thoracic and lumbar areas of my back. Under the *** *** *** (ADA) I request for Capital One to accommodate with the option to communicate with electronically and not to discriminate against by giving me a telephone number.I just wanted to express my disagreement in your response to close my case which makes you in assisting a company that discriminated against me in violation of Title three of the ADA.The case was number: ***

Dear *** ** ***,I’m following up with you about your concerns submitted to the Revdex.com (Revdex.com), regarding information
we’ve reported to the Consumer Reporting Agencies (CRAs), like Equifax and ExperianI’d like to share my findings with you.This account was opened on March 13, 2014, through an online applicationDue to delinquency the account charged off on December 12, 2014, with a balance of $I have confirmed that we are correctly reporting your account as such. The last payment we received was for $194.32, which posted to your account on May 5, 2014. Our Fraud Department confirms that this is a valid accountAll of our account records; your Social Security number and date of birth matched public record information found for you. Our records reflect this account was established with the address of *** *** *** ***, *** ** ***This address has been linked you from May to May We mailed statements to this address for April and May From June to December we sent statements to the address listed above and I have also confirmed that there has been no mail returned to us as undeliverable to either addressI have included a copy of the billing statements for this account from April to December for your reviewIn addition, I have included copies of our letters to you dated July 14, 2014, August 15, 2014, October 13, and November 12, Each of these letters explained that your account was past due and provided options to bring the account currentAs we notified you of this account and the past due status, we will be unable to remove this account from your credit report. The phone number on file of ***, was also linked to you through public records and it was used to initially activate the accountThe account records confirm that there was a call received from this phone number to report a lost card on May 13, There was no fraudulent activity reportedYour account number was changed and a new card with an account number ending in *** was issued to you.If you have additional concerns, please give me a call at ***, Monday through Friday from a.mto 3:p.mPTWhen contacting me, please be sure to have the following six digit phone PIN number available: ***I’m glad to help any way I can.Sincerely,*** ***, on behalf of Capital One

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Even in the case of me having to leave the country for a new opportunity and having to make sure my loan has been taken care of, Capital One still refuses to help the situationIt's funny actually, because I have my bank accounts and my credit card through this companyOnce my account is paid off, I will NEVER do business with a company that is all about the money and not working with their customersThey really can't write of $Is that really going to hurt the company? They need not to ever contact me againThank you Revdex.com for your help even though I did not get the response from the company I wanted.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
no it was not resolved far as I know I got no call no letter and last time I looked my report was still locked from them so in days no I got no answer thank you *** *** ps the Revdex.com closed my complaint with out them answering it
Regards,
*** ***

Dear *** *** ***This letter is in follto your concerns to the Revdex.com (Revdex.com) regardinginformation we’ve reported to the Consumer Reporting Agencies (CRAs), like *** and***Thank you for taking the time to speak with me.I’m sorry for the
frustration that you may have experience regarding thisPer our conversationon April 13, 2015, I confirmed with you that you were working with my peer, *** ***,on thisOn April 10, 2015, she faxed a letter to your bank advising that we sent a request tothe Consumer Reporting Agencies (CRAs) asking them to remove the account from yourcredit profileIt may take these agencies up to days to update their records.Additionally, you advised me that you recognized the account, and were aware that you were anauthorized user on the accountI also confirmed with you that you had no further concernsregarding this matter.If you have additional questions or concerns, please give me a call Monday through Friday at*** from 8:a.mto p.mPTI’m glad to help any way I can.Sincerely,***

I am trying to see why I cant get a better APR,I have ** percent acct # *** I am try to see if I would not be better to just close my acts# *** and move on but I was hoping to get some
help with my acct before I close them!!! so please don't close my accts until I speak with someone!!! also can someone please help me find out how to speak with this person, capital one case #*** this would be a reason to move on from capital one!! I hope to speak with someone soon!! Thanks, *** *** *** to speak to someone about the matters in hopeing to stay on with capital one for sometime to come!!! Thanks

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear belowI left a message for Ms***Her letter was a pathetic attempt to pacify me and the situation at hand by indicating Capital One could not "FIND" any information to substantiate my claimI am substantiating my claim, quite simply my request to have my due date changed was not put in placeI want it put in place now, retroactive to the date I started every week paymentsThe entire reason and purpose for my bi monthly payments was to accelerate my payoff, and reduce the interest paidI would not have gone through this process otherwise. I also want to clarify the late payments, IF any of these "late payments" were during the time frame of my every week payments it is inaccurate, and needs to be corrected I would like this resolved as soon as possible, a mistake was made and it needs to be resolvedI am not interested in another letter portraying how Capital One cannot find the information, that's quite frankly too bad.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.The transcript reviewed was of the chat I am complaining about and only further deepens my resolve in this matter.There isn't a way to chat with someone prior to opening an account because you need to sign in to chatthe conversation in which I was assured I would receive a larger credit line occurred before I opened my account and was verbal but I will provide the transcript upon request &/or the recording.The reviewed transcript is what initiated my complaint that capital one representatives treat customers differently and mislead them once they open an account.As far as the cardholder agreement goes, there is no mention of additional depositsin faact, I chatted with a Dallas last week who spent minutes trying to find where it says that I will only get my dollar amount back in the form of credit and he could only find it in the FAQ section which isn't part of any agreement.While I appreciate the offer to refund my $700, I hope you'll understand why I find that to be an unsatisfactory offer.Thank you in advance for your attention to this matter.Sincerely,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The Company did call me with the offer of a credit for two months of interest I did not tell them that I was satisfied with this offer I told them that I was very unhappy with the decision because of bad advertisement However, I did tell them that I would accept the credit but hope they would look further into the matter for future interest on the account for the balance months
Regards,
*** ***

Dear *** *** ***, This letter is in follto your Revdex.com request for validation of the account, payment arrangements, and to delete the account from your credit file with the Consumer Reporting Agencies (GRAs)I have information to share. A review of
your account shows we received a letter from you dated April 2, 2015, requesting for assistance with making payments on the account due to a hardshipOn April 10, 2015, a letter was sent to you advising you to contact *** *** at *** as they are the new owners of the account and can assist you with payment arrangements. Due to delinquency, your account charged off on November 3, 2008, with a balance of $,040.56, and sold to *** *** on June 22, Capital One is no longer reporting your accountThe debt buyer *** *** may still be reporting the accountPlease contact *** *** at *** for any questions or concerns regarding the account. I have confirmed the account was opened on March 9, I have enclosed a copy of the applicationThe application has an address listed of *** *** *** * ***, California ***This address has been linked to you through public records from February through October For your view, I have enclosed a copy of the application and copies of statements from September through October 2008. If you have any questions or concerns, please give me a call at ***, Monday through Friday from a.mto 4:p.mPTWhen contacting me, please be sure to have the following six digit phone PIN number available: ***I'm glad to help any way I can. Sincerely, *** ***, on behalf of Capital One