Final Consumer Response / [redacted] (2000, 6, 2015/06/19) */ I HAVE HAD CONTACT WITH THE MERCHANT AND MY CASE IS RESOLVED, I HAVE MY CARDS BACK THAT THEY RETURNED TO MEI LOST MY SHIPPING FEES OF OVER THAT I INCURRED SHIPPING TO THEMTHE CARDS HAVE BALANCES ON THEM AND I FOLLOWED ALL OF CARDPOOL'S REQUIRMENTSI WOULD LIKE TO FIND OUT WHY THEY ADVERTISE THEY ARE BUYING CARDS AND THEN SEND ME MINE BACK
We apologize for the inconvenience this has causeOur risk department determined that this customer's gift card was not acceptableUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentThe ownership of the gift cards have already been returned to the customerIf you have any additional questions or concerns, please feel free to contact us at [redacted]
We apologize for the inconvenience this has causedOur web site does not allow multiple/mixed payment options within transactionThe user is reminded of the payment option on occasions before finalizing their transactionThe customer must also check a box to agree with our terms and conditions We contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 07/20/USPS estimates will take 3-business days to reach its destination If you have any questions feel free to contact us at [redacted]
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payments were sent on 01/18/and 01/19/ If you have further questions or concerns, please email us at [redacted] @cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/If you have any questions feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe [redacted] 's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is a joke Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/06) */ There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tosUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for the inconvenience
Complaint: [redacted] I am rejecting this response because: As I mentioned on the phone, Cardpool on 12/21/at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases Two issues are relevant: 1) I am not using my credit card to make the purchase but gift cards that the company issued 2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card Please don't hesitate to contact me if you have any questions [redacted] Sincerely, [redacted] ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cardsYou should have received an email from us on 02/03/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this timeWe have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimesIf you would like more informations on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment processWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chili’s gift cardsYou should have received an email from us on 01/30/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your Amazon payment has been resent to your email on 07/19/You should have also received a payment notification email from us If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ According to our system the [redacted] electronically sent us a Best Buy gift card code to be sold for cashUpon processing the transaction, we detected a zero balance on the gift card codeAfter further investigation with Best Buy it appears the gift card was used on May for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NVThe [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-storeDuring the entire transaction process we were never in possession of the physical Victoria's Secret gift cardIf you have any further questions please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/04) */ The business' is completely false, and hasn't resolved the complaint Not only have I never physically been to Las Vegas, I wasn't even issued the $GC from Best Buy until I made a purchase from them on November 4th, Furthermore, the gift card that Cardpool claims has a "zero balance", actually has a current balance of $I've included two screenshots for proof It's obvious this site is a scam, but since I'm being forced to offer a middle ground solution, I demand that I receive a $checkThis'll cover part of what I lost Thank you, [redacted] Sent from my iPhone Final Business Response / [redacted] (4000, 15, 2016/01/19) */ We apologize for the inconvenience this has causedWe have gone ahead and issued payment for their Best Buy gift card transactionThey should expect to receive their check in the mail within 3-business days and as a token of our apology, we'd like to offer the [redacted] a Cardpool gift card, which they can apply to their next orderPlease be on the look out for the email containing that codeWe have launched a full investigation to determine what happened to their gift cardIf you have any questions feel free to contact us at [redacted] @cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check on 01/27/2017. They should expect to receive their check in the mail within 3-7 business days.If you have any questions feel free to contact us at [redacted] @cardpool.com
We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersOur risk assessment team has flagged this order as risky and that we aren't able to accept the orderWe have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimesIf you would like more information on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment processWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already... been returned to the customer using Certified Mail. If you have any additional questions or concerns, please feel free to contact us at support [redacted] .
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 02/14/containing details about a refund for your order.If you have any questions or concerns please feel free to contact us at [redacted]
Complaint: [redacted] I am rejecting this response because: As previously stated, this was requested to be cancelled in the first e-mailAfter days of going back and forth - someone comes up with that as soon as it's routed for processing, it's not able to be cancelled? I've heard this beforeThat's not trueWhen that happens, if responded to in a timely manner - it's possible to cancelBut because of lack of contact and a customer service number - this is delayed so my first contact with Cardpool was HOURS after I made the mistake of initiating an order.I've included the e-mail correspondenceThe issue is not that I wanted a refund or an exchangeAt first contact I wanted to cancelThat is the issue Sincerely, [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/06/19) */ I HAVE HAD CONTACT WITH THE MERCHANT AND MY CASE IS RESOLVED, I HAVE MY CARDS BACK THAT THEY RETURNED TO MEI LOST MY SHIPPING FEES OF OVER THAT I INCURRED SHIPPING TO THEMTHE CARDS HAVE BALANCES ON THEM AND I FOLLOWED ALL OF CARDPOOL'S REQUIRMENTSI WOULD LIKE TO FIND OUT WHY THEY ADVERTISE THEY ARE BUYING CARDS AND THEN SEND ME MINE BACK
We apologize for the inconvenience this has causeOur risk department determined that this customer's gift card was not acceptableUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentThe ownership of the gift cards have already been returned to the customerIf you have any additional questions or concerns, please feel free to contact us at [redacted]
We apologize for the inconvenience this has causedOur web site does not allow multiple/mixed payment options within transactionThe user is reminded of the payment option on occasions before finalizing their transactionThe customer must also check a box to agree with our terms and conditions We contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 07/20/USPS estimates will take 3-business days to reach its destination If you have any questions feel free to contact us at [redacted]
We do apologize for this delayAlthough our Amazon gift cards are usually delivered one business day, our processing center is experiencing a much higher volume of orders than and some additional processing time will applyOur records indicate that payments were sent on 01/18/and 01/19/ If you have further questions or concerns, please email us at [redacted] @cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/08/If you have any questions feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe [redacted] 's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is a joke Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/06) */ There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at http://www.cardpool.com/tosUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for the inconvenience
Complaint: [redacted] I am rejecting this response because: As I mentioned on the phone, Cardpool on 12/21/at 5:05pm acknowledged that it is the Cardpool system that is at fault for the transactions not going through According to the email I received from "Henry", their system does not recognize that I am using Cardpool gift cards to make my purchases Two issues are relevant: 1) I am not using my credit card to make the purchase but gift cards that the company issued 2) Cardpool acknowledged that it is their system that is causing the problem, not my credit card Please don't hesitate to contact me if you have any questions [redacted] Sincerely, [redacted] ***
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cardsYou should have received an email from us on 02/03/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Our risk assessment team has flagged this order as risky and that we aren't able to accept the order at this timeWe have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimesIf you would like more informations on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment processWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Chili’s gift cardsYou should have received an email from us on 01/30/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your Amazon payment has been resent to your email on 07/19/You should have also received a payment notification email from us If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ According to our system the [redacted] electronically sent us a Best Buy gift card code to be sold for cashUpon processing the transaction, we detected a zero balance on the gift card codeAfter further investigation with Best Buy it appears the gift card was used on May for its full value at Victoria's Secret store #XXXXX located in Las Vegas, NVThe [redacted] sent us an electronic Victoria's Secret gift card code which can only be only used online and not a physical gift card which can be used both online and in-storeDuring the entire transaction process we were never in possession of the physical Victoria's Secret gift cardIf you have any further questions please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/04) */ The business' is completely false, and hasn't resolved the complaint Not only have I never physically been to Las Vegas, I wasn't even issued the $GC from Best Buy until I made a purchase from them on November 4th, Furthermore, the gift card that Cardpool claims has a "zero balance", actually has a current balance of $I've included two screenshots for proof It's obvious this site is a scam, but since I'm being forced to offer a middle ground solution, I demand that I receive a $checkThis'll cover part of what I lost Thank you, [redacted] Sent from my iPhone Final Business Response / [redacted] (4000, 15, 2016/01/19) */ We apologize for the inconvenience this has causedWe have gone ahead and issued payment for their Best Buy gift card transactionThey should expect to receive their check in the mail within 3-business days and as a token of our apology, we'd like to offer the [redacted] a Cardpool gift card, which they can apply to their next orderPlease be on the look out for the email containing that codeWe have launched a full investigation to determine what happened to their gift cardIf you have any questions feel free to contact us at [redacted] @cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We apologize for the inconvenience this has cause. We have gone ahead and stopped payment on the check and reissued a new check on 01/27/2017. They should expect to receive their check in the mail within 3-7 business days.If you have any questions feel free to contact us at [redacted] @cardpool.com
We apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customersOur risk assessment team has flagged this order as risky and that we aren't able to accept the orderWe have a sophisticated fraud system and dedicated fraud department to preventing identity fraud and other types of cyber crimesIf you would like more information on why we cancel orders you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the specifics of our risk assessment processWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
We apologize for the inconvenience this has cause. Our risk department determined that this customer's gift card was not acceptable. Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessment. The ownership of the gift cards have already... been returned to the customer using Certified Mail. If you have any additional questions or concerns, please feel free to contact us at support [redacted] .
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Starbucks gift cardYou should have received an email from us on 02/14/containing details about a refund for your order.If you have any questions or concerns please feel free to contact us at [redacted]
Complaint: [redacted] I am rejecting this response because: As previously stated, this was requested to be cancelled in the first e-mailAfter days of going back and forth - someone comes up with that as soon as it's routed for processing, it's not able to be cancelled? I've heard this beforeThat's not trueWhen that happens, if responded to in a timely manner - it's possible to cancelBut because of lack of contact and a customer service number - this is delayed so my first contact with Cardpool was HOURS after I made the mistake of initiating an order.I've included the e-mail correspondenceThe issue is not that I wanted a refund or an exchangeAt first contact I wanted to cancelThat is the issue Sincerely, [redacted]