Our records indicate the customer placed a transaction on 01/28/and an Amazon payment was emailed to the customer immediately the same day.If you have further questions or concerns, please email us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We apologize for the inconvenience you experienced using Cardpool.comUnfortunately, we cannot issue payment for gift cards that have been used or lost value when we receive the transactionCould it be that you or someone in your household has already used the gift card? We suggest contacting the merchant to receive gift card transaction information and possible have a replacement gift card issued If you have any questions feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: they were never able to give a photocopy of the check issued or agreed to send it by fed ex at my expense at my cost they had promised payment in a day or two but finally took almost weeks they should have a clear honest mechanism of sending checks via a trackable service like certified tracking mail or ups or fed ex and provide that details to the customer within days as promised They can charge extra for that and inform the customer I will never again use them or ever tell anyone I know to,use them till honesty and clear deliverables which can be tracked by the customer are implemented Sincerely,Bhagwan Malkani
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the TGI Friday's gift cardYou should have received an email from us on 03/09/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: I did not receive the gift card on 02/13/ I did not receive any response until 02/17/when my bank notified the business that a dispute was filed and the charge to my Visa was reversed I indicated in my emails to Cardpool Support that the gift card was ordered as a gift for someone else & I needed to receive it within the hour guaranteed delivery as stated on their website Because it was not received, I replaced it with another gift card directly from the Merchant Business Website.Sincerely, [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Best Buy gift cardYou should have received an email from us on 02/24/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: They sold to the customer unusable gift cards but they advertised gift cards they sold with the following statement: Why should I use Cardpool? Cardpool carries hassle-free gift cards that have NO FEES and NO EXPIRATION, ......Sincerely, [redacted] ***
We apologize for the inconvenience this has causedIt appears the cards in your order do not add up to the $in your claimCan you provide us with the card numbers you are having issues with so we can further investigate with the merchant If you have any questions or concerns please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/18) */ The [redacted] created a transaction with Cardpool and sent in cards but we did not receive themIt is the [redacted] 's responsibility to ensure that we receive the cards and we also provide suggested mail in options such as tracking the package In our terms of service it states " You agree that Cardpool is not liable for lost, damaged, or stolen mail, and that is it your responsibility to ensure your gift cards arrive safely at Cardpool's processing centers." Please feel free to read more at http://www.cardpool.com/tos Once the [redacted] contacted us we did provide him the card information that we had on fileWe also suggested that she contact the merchant who would then provide the [redacted] with another cardWe understand the [redacted] 's frustration but we cannot pay for cards we did not receive I can assure you our [redacted] team is not a generated email response, they are tailored specifically to the [redacted] and their needsPlease see the screenshot of our [redacted] team member providing the personal card information to the [redacted] If you have any other questions or concerns, please contact us at [redacted] @cardpool.com
Cardpool Support, Aug 30: Hello ***, According to our records, this is our 3rd attempt at re sending a check paymentPlease allow 3-business days for the check to arrive to the customers addressWe have already previously confirmed the shipping address with the customer If you have any further question, don't hesitate to contact us back Have a great day!***Cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe [redacted] 's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/23/If you have any questions feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 8, 2015/05/23) */ We apologize for the inconvenience this has causedDue an increase in volume we were unable to reply to your inquiry in a timely mannerIt appears your transaction arrived at our processing center on May and within 24hrs we were able to process your payment which you should have received by nowOf course we are not a scam, we pride ourselves in delivering only the best [redacted] experiences and services possible which has lead to our many outstanding accolades that speak for themselves If you have any questions or concerns, please don't hesitate to contact us at [redacted] @cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/31/USPS estimates will take 3-business days to reach its destination If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the [redacted] gift cardYou should have received an email from us on 07/31/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ We have been in touch with the [redacted] by email regarding these purchases and would like to provide the following updates: Order #XXXXXXXX: The [redacted] reported that a $gift card ending in [redacted] was defective, and a full refund was processed on 8/26/The refund should be reflected on the [redacted] 's credit card statement within a few business days Our [redacted] team was experiencing a backlog of requests at the time of this [redacted] 's inquiry, and we apologize for the delay that he encountered If there are any further questions or concerns, please feel free to write us
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift cardYou should have received an email from us on 03/03/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your check payments have been sent on 02/08/You should have also received a payment notification email from usWe'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Complaint: [redacted] I am rejecting this response because: Date Sent: 7/31/2:32:PMComplaint: [redacted] I am rejecting this response because: I have not received the reissued check that the company claims to have sentBy trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to meIt is a scamFurther, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent itUnsurprisingly, no check was ever received by those victimsSincerely, [redacted] Sincerely, [redacted] ***
Our records indicate the customer placed a transaction on 01/28/and an Amazon payment was emailed to the customer immediately the same day.If you have further questions or concerns, please email us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We apologize for the inconvenience you experienced using Cardpool.comUnfortunately, we cannot issue payment for gift cards that have been used or lost value when we receive the transactionCould it be that you or someone in your household has already used the gift card? We suggest contacting the merchant to receive gift card transaction information and possible have a replacement gift card issued If you have any questions feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: they were never able to give a photocopy of the check issued or agreed to send it by fed ex at my expense at my cost they had promised payment in a day or two but finally took almost weeks they should have a clear honest mechanism of sending checks via a trackable service like certified tracking mail or ups or fed ex and provide that details to the customer within days as promised They can charge extra for that and inform the customer I will never again use them or ever tell anyone I know to,use them till honesty and clear deliverables which can be tracked by the customer are implemented Sincerely,Bhagwan Malkani
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the TGI Friday's gift cardYou should have received an email from us on 03/09/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: I did not receive the gift card on 02/13/ I did not receive any response until 02/17/when my bank notified the business that a dispute was filed and the charge to my Visa was reversed I indicated in my emails to Cardpool Support that the gift card was ordered as a gift for someone else & I needed to receive it within the hour guaranteed delivery as stated on their website Because it was not received, I replaced it with another gift card directly from the Merchant Business Website.Sincerely, [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Best Buy gift cardYou should have received an email from us on 02/24/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: They sold to the customer unusable gift cards but they advertised gift cards they sold with the following statement: Why should I use Cardpool? Cardpool carries hassle-free gift cards that have NO FEES and NO EXPIRATION, ......Sincerely, [redacted] ***
We apologize for the inconvenience this has causedIt appears the cards in your order do not add up to the $in your claimCan you provide us with the card numbers you are having issues with so we can further investigate with the merchant If you have any questions or concerns please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/18) */ The [redacted] created a transaction with Cardpool and sent in cards but we did not receive themIt is the [redacted] 's responsibility to ensure that we receive the cards and we also provide suggested mail in options such as tracking the package In our terms of service it states " You agree that Cardpool is not liable for lost, damaged, or stolen mail, and that is it your responsibility to ensure your gift cards arrive safely at Cardpool's processing centers." Please feel free to read more at http://www.cardpool.com/tos Once the [redacted] contacted us we did provide him the card information that we had on fileWe also suggested that she contact the merchant who would then provide the [redacted] with another cardWe understand the [redacted] 's frustration but we cannot pay for cards we did not receive I can assure you our [redacted] team is not a generated email response, they are tailored specifically to the [redacted] and their needsPlease see the screenshot of our [redacted] team member providing the personal card information to the [redacted] If you have any other questions or concerns, please contact us at [redacted] @cardpool.com
Cardpool Support, Aug 30: Hello ***, According to our records, this is our 3rd attempt at re sending a check paymentPlease allow 3-business days for the check to arrive to the customers addressWe have already previously confirmed the shipping address with the customer If you have any further question, don't hesitate to contact us back Have a great day!***Cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Our risk assessment team has determined that we aren't able to accept the order at this timeThe [redacted] 's credit card has not been charged for the orderUnfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 02/23/If you have any questions feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 8, 2015/05/23) */ We apologize for the inconvenience this has causedDue an increase in volume we were unable to reply to your inquiry in a timely mannerIt appears your transaction arrived at our processing center on May and within 24hrs we were able to process your payment which you should have received by nowOf course we are not a scam, we pride ourselves in delivering only the best [redacted] experiences and services possible which has lead to our many outstanding accolades that speak for themselves If you have any questions or concerns, please don't hesitate to contact us at [redacted] @cardpool.com
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! According to our record a check payment was sent on 01/31/USPS estimates will take 3-business days to reach its destination If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the [redacted] gift cardYou should have received an email from us on 07/31/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ We have been in touch with the [redacted] by email regarding these purchases and would like to provide the following updates: Order #XXXXXXXX: The [redacted] reported that a $gift card ending in [redacted] was defective, and a full refund was processed on 8/26/The refund should be reflected on the [redacted] 's credit card statement within a few business days Our [redacted] team was experiencing a backlog of requests at the time of this [redacted] 's inquiry, and we apologize for the delay that he encountered If there are any further questions or concerns, please feel free to write us
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Christopher & Banks gift cardYou should have received an email from us on 03/03/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your check payments have been sent on 02/08/You should have also received a payment notification email from usWe'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Complaint: [redacted] I am rejecting this response because: Date Sent: 7/31/2:32:PMComplaint: [redacted] I am rejecting this response because: I have not received the reissued check that the company claims to have sentBy trying to place the blame with the postal service, this company clearly has no intention of sending me the funds owed to meIt is a scamFurther, there are numerous reviews from other victims of this company that say the same thing: your check was lost in the mail and we resent itUnsurprisingly, no check was ever received by those victimsSincerely, [redacted] Sincerely, [redacted] ***