Care.com Reviews (%countItem)
Care.com Rating
Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559
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I have an email from Aug 2016 confirming they removed autopay and closed out my account. I barely use that account and noticed an other category on my BOA statement and I see a charge for 156.00 recurring fee. I'm BS! They owe me 3744! If I'm not reimbursed I'm raising hell. No email or any communication from them since then. Thieves. And their services aren't good which is why I wanted to cancel
In the first place.
This member has been in contact with us for her refund. She thought it was a monthly charge however it was a yearly charge only processed once a year, and the amount she was charged overall is well below the 3744 she mentions.
I thought this was a legitimate business. It sounded like a safe place to look for elderly care giver positions, as Care.com is listed on ***. That said, I’m not all that sure if this is a real caring business or if it is a scam?
They do not allow you to read reply emails to potential employers, unless you pay? I thought this was illegal, under preventing one gainful and active employment? Anyway, I’ve contacted *** and they said they are looking into it. I’ve yet to hear back from them. I also had sent Care.com a message asking to explain this “pay for your potential job position”. I am not sure what Care.com will reply but I’m pretty sure it is well known that if you have to pay for a job, it more than likely is a scam.
Caregivers on the Care.com site are not required to pay to advertise their service and apply to jobs. The members who have posted the job are required to pay to send a reply to their applicants. This is how the site has always worked. We do have an optional premium membership for caregivers and with this membership, the members who posted the job but have not decided to upgrade yet will be able to reply to them. If you get the message when you are viewing your application messages, this would indicate the member is still deciding whether to upgrade and move forward. Once the member posting the job upgrades and they reply to you, their message will be in your account inbox and you will be able to reply back.
This website has no easy way to cancel your subscription. I literally had to google it and even then I was routed to outdated information and apps that assist you with canceling a subscription. I did not contact customer care to get this subscription and I should not have to contact them to get it cancelled. They get two stars because I found help but making it easy to rob people is not something you should be ok with.
I do apologize that you found it difficult to cancel your subscription. I will share your feedback with our management and IT teams. We want to be sure our members are having a good experience when using the site.
I hope that there is really something done about this seeing how so many other people have had this issue as well and nothing has changed. You shouldn't have to *** how to unsubscribe.
What?! They have a free membership?! I simply wanted to search for pet car in my area. I was able to see a couple of good prospects and was informed I could not contact without membership. Then I started to get all the options....1 month, 2 etc....
I did not hire anyone. You can look for free - sort of. You can not contact anyone with out a membership. Anyhow when I wanted to get off and away from this list serve it was refereed to as "downgrading to a free membership" I don't want to downgrade I want to stop and not further regret the $50 some dollars I wasted . BTW background checks are additional fees. And they are not transparent about eliminating of credit card information.
This once online good idea has become nothing more than revolving door of "membership" fees.
Members who are searching for a caregiver of any sort will have to upgrade their account to a premium membership to start the interview process. Only premium members can request to run background checks on providers and it is an additional fee. We do have a background check plan that is offered during the upgrade process that allows seekers to request multiple background checks for a substantial savings over doing them individually. When an account is not to be renewed, we do refer to it as downgrading the account and that will stop the billing. We do not have any billing information on the account, so the information cannot be deleted until it is a basic membership and the member will then be able to access it and delete it.
Care.com is a rip-off and poorly run, save your money and go elsewhere. They require an upfront $150+ subscription fee to use basic services (that then hook you into auto-renewals). We were never able to hire anyone from the site, since the information was often unverified and inaccurate. Since I could not hire anyone and stopped using site long time ago, I asked for refund of our subscription having never been able to use services, they refused! They then charged me multiple times through auto-renewals, etc... I am still trying to get things resolved and my money refunded! Save your money. Care.com is a rip-off!
The subscription he is referring to is a yearly subscription and it is not required to choose a yearly membership. There are monthly and 3 month memberships also. The subscription is for a premium membership not just for basic services. When an account is upgraded, it is clearly stated on the upgrade page that it is a subscription and it will auto-renew until canceled. The members can cancel/downgrade at any time. There were no previous emails from him requesting that the account billing be stopped. A refund was processed for the recent charge.
Care.com closed my account w/ no notice and no reason why. I called and was told they didn’t have to tell me why, but gave me a list of possible reasons. Only one that made sense was that I “harassed” another member, which I did not do. I was no-showed twice by the same person, so I told her that it was unacceptable and that she should be more respectful of other people’s time...next day my account was deleted. There is no reason why my account should have been deleted. I was very respectful and professional. They don’t look into complaints about other members, just take the person that complains at their word.
She was in touch with our call center about her account. The policy was explained to her at that time.
Worst experience ever. Have been charging my card for two years!!! I’ve tried to block their attempts. I’ve written emails, they have terrible customer service that don’t even speak English. They should be shut down immediately. Their contact number frequently changes. Horrible horrible experience!!!!! Do not use the company. I’m still trying to recoup funds theycharged me.
I am not sure where she sent her emails, but we do not have any record of any emails at all from her. She did reach our call center and was assisted. All of our representatives that handle US calls and emails are fluent in English, so I am not sure what customer service number she had, but it was not for Care.com. Our contact number for the call center has not changed.
I updated my background check today and too late I noticed someone had changed the name on my profile. There is no way to fix this and change it back so I desperately tried to email customer service for help and never heard back. My account was terminated and there is no way to contact anyone. I have been a paying model care.com client for many years now and this is completely unprofessional.
So anyone out there looking for employment or help, beware. This site is full of scammers also, you get ton of spam text messages.
This member has been in touch with our call center and was given an explanation for why the account was closed. We do not allow name changes to accounts and for safety we do close the account right away if one is attempted. She would not have heard back from her email because we would have seen that she was assisted by the call center after she sent us the email. For the text messages, Care.com only sends alert messages. If the text is from a person claiming they are from Care.com, this would be phishing. She has since signed up again successfully.
I opened a one month acct in March, and even received a confirmation of my cancellation in April via email. Call me surprised to see a sudden charge to my care of $45 on 7-6-2018. I have already reported this, and have noticed others complaining of the same issue. I recommend NEVER signing up with this shady business. I never even found a housekeeper for the cleaning I needed as a disabled person! What a waste of money and time. Oh, BTW, you cannot "talk to a rep"- I tried and was on hold an hour and a half. Bad experience all round.
This member did have two accounts and apparently was not aware of this. She closed the account that was not being charged instead of the one with the billing. The billing issue for the other account is currently under review and she has been notified.
I spoke to my card carrier- they pointed out the exact time in March 2018 when my card was charged. I canceled after April, due to not finding a good match. Funny how our facts differ-
I don't see on your website a "detailing" of 2 accounts. My card issuer found the charge for your company in March 2018. I also received cancellation confirmation via email. Funny it doesn't seem an organized way to run an online business, does it- don't say I was unaware- you can see all the below comments.
We have sent you an email with more information concerning your accounts in a effort to clarify what happened and is happening.
I am very unhappy with Care.com. I was double charged for a service I found and paid via their site. I am unable to email them to solve this because to submit an email complain you must have a UK phone number. And I am unable to find a customer service number on the site. I would like contacted by the business ASAP because this problem is going to cause me major financial issues.
This was an issue with paying a provider she had hired, not with her account billing. She was able to send an email to member care and this issue has been resolved.
They have terrible customer service. You are rerouted to the Philipines to get assistance. When you need a supervisor, they email you and do not call. Even if you tell them you have a disability. One of the supervisors was behaving inappropriately with me. They sell you this scam of a premium membership that includes nothing and there is no guarantee you will get work.
I was able to find an account but I do not see where there was any interaction with our call center or email team. This is a provider account and it would be free to apply to jobs. The upgrade would be optional. We cannot guarantee that a member will get work because we do not make the hiring decisions. Care.com is a self-service website where the hiring interactions are between members only.
Horrible cheating company. They ask for a payment so you can review messages from potential clients who never respond to messages. Then I was unknowingly charged a recurrent membership fee with I didn't ever knowingly authorize. I would have never paid the $16 at first if I knew it was going to be recurring, and I would have canceled my membership with the site had I know there would be recurring charges after having never gotten a care job through there site. also you cannot remove your credit card or removed yourself rom the site. this is a scam and its not trust worthy. I will never recommend this site for anyone to use and I will go to social media to warn all others to never use this care site!!!! I would give this business 0 stars if possible
This member contacted us as soon as the account renewed and she was refunded promptly. Upgrading a provider account is completely optional and it is clearly stated on the upgrade page that our memberships are subscriptions and will auto-renew until downgraded or canceled. Members can remove their credit card information after the account has been downgraded and they have complete control of closing their account. This members account is now closed so there isn't any way for us to explain where she should look for the close link.
I put up a profile and was told I had a reply from a prospective client, but could only see the response if I paid a fee, in need of a job I did. There was no message only ads. When I realized this was a scam. I tried to cancel and every time I would try it would just send me to the help page again. So I emailed them, and got an email cancellation confirmation. I was glad to be done with them. They still billed me, Then the next month they billed me again. They never even made my profile public, and still billed me for doing nothing after I cancelled. Scammers
If a provider gets a reply to an application, they will see the reply and be able to respond to it. They are not required to pay to see their responses. Also, this member upgraded her account through her iTunes account. When members upgrade through the iOS APP, they agree that iTunes will manage their accounts. When she emailed us about her billing, we explained she would need to contact iTunes customer support to request a refund and stop the billing. We did explain this to her twice.
I have requested Care.com to refund the service payment that they autobilled me during last year (over $900 worth of fees), which I failed to notice and to cancel. The company is using deceptive practices for auto-billing, failing to send notifications for billing, requiring that one sign up for recurring billing with a later date cancellation (otherwise you'll lose the service access).
I have not accessed the website and didn't use the services in that year I am requesting the refund for. It is a clear this this was not an intent for my subscriptions. The company stands out by not sending out any communications or billing receipts upon charge. However they have send me 5 emails(!) when I finally cancelled the service.
I have made numerous requests to refund the payment, with Care.com customer service representative only committing to refund the most recent payment. I requested to be connected to the supervisor and was declined. The customer service representative "committed" to submitting my demand to the billing department and promised to get resolution within a week. Needless to say, no response, communication on that whatsoever.
Once again, I demand the refund for the services not used and not intended to use.
On July 2nd, it was explained to her that her request would be escalated and it could take 3 to 7 days to hear back on this. On July 6th, the billing team did reply back to her. Her case was handled according to our Terms of Use which all members agree to when enrolling.
Beware of Care.com’s invasive, excessive and unethical marketing practices. I’ve written, unsubscribed and opted out numerous times to no avail. To just explore their website I was apparently duped into an account/subscription. Within five minutes and until now, three weeks later, my inbox is flooded daily with unsolicited applications from babysitters who I don’t even want or need on top of a multiple daily marketing emails. There’s an unsubscribe button that clearly is merely a front to make it appear that Care.com actually cares, but even after multiple attempts and contacting the company directly, my requests have been ignored. If the company isn’t respectful of my privacy, gathers information from me purely for its benefit, ignores my attempts at unsubscribing from emails, and allows unwanted solicitations I never wanted or need to begin with, why would I ever trust this organization with the care of my loved one?
She mentions that she was duped into an account, however, there was also a job posted on the account. The emails were from applicants to her job posting. I have now closed the job to stop any further applicants. She was already opted out of receiving our other emails. The unsubscribe button is for our emails only, not for the emails that are a result of members applying to the job. I have also closed the account to stop any administrative emails also.
BEWARE! Care.com is not a site for assisting you in finding home care, pet care or babysitting services. This site is a "subscription" site that will continue to take your money every month, even though you've paid a higher premium "membership" for ONLY one month. If you don't clearly read the fine print somewhere else on-line or screwed if you don't know to cancel after that one month. MEMBERSHIP means subscription! So choosing the one month membership doesn't mean it shuts down after one month. BE SURE TO REMEMBER TO GO BACK IN AND CANCEL YOUR ONE MONTH MEMBESHIP. No one on their site is worth hiring anyway.
It is clearly stated on the upgrade page that all subscriptions will auto-renew. This is not hidden in fine print. It is also highlighted when enrolling on the site. Members can easily downgrade their membership themselves or just send an email requesting we take care of it for them. We also have a 30 day refund policy for renewal charges because we understand that life can get crazy!
I have been trying for weeks to resolve a billing issue. I have been trying to upgrade my account. They claim the credit card/debit card cannot be processed. Yet I confirmed with the bank that they have been actively debiting the account and every time they have successfully processed payments. I even have documentation to prove it-yet they refuse to acknowledge my request. My care.com account is essentially useless without this upgrade.
Care.com has been without a doubt the worst business I have ever dealt with!
The initial sign up was easy, but I absolutely could not edit my ad. I needed Senior Care, it automatically filled in Child Care. I could not not edit the days or hours. I included care giver needed to be within 10 miles, several applicants were hundreds of miles away! I could not communicate with applicants using my cell or PC easily and the applicants said they were having difficulties as well!!! I also had two 'no shows'
I would not recommend Care.com--- I paid for three months and got nothing but trouble, even tech support Was useless!!!
I did see that this member was having trouble with their account and when our technical team logged into the account as the member, they could not replicate the issue. We were able to access messages. We also did help the member update the posting. I have reached out to the member to follow up on this issue.
I hired a regular babysitter on Care.com. Two weeks after I paid her, I get a request for payment from her. It turns out, Care.com marked my payment as failed because it wasn't able to transfer to her bank account, and did not notify me OR refund me for the failed payment, just kept my money. I had to ask them to refund me, and they're transferring me to the correct department after 2 days of waiting. I've been extremely unsatisfied with this because this is a basic payment issue and it should not have taken this long for them to resolve it. The lack of transparency and communication is unacceptable; they should have reached out proactively to resolve the situation and automatically generated an immediate refund or transferred it to my babysitter's updated bank. Aside from this issue, I've noticed that they also take about a 10-13.5% transaction fee if you pay through their site. This is exorbitant and I'll be paying my babysitter with other payment methods from now on.
A failed payment would not have been taken from the credit card, it would have been pending and then returned. There wasn't any payment to refund. Members can check their account to verify the status of their payments. The payments are handled through Stripe and never by Care.com. It is also clearly stated that there is a processing fee for these payments. Members are not required to use the payment center, they can choose to pay their providers any way they choose. The provider payments were processed again and were successful this time.
Care responded: "A failed payment would not have been taken from the credit card, it would have been pending and then returned. There wasn't any payment to refund. Members can check their account to verify the status of their payments. The payments are handled through Stripe and never by Care.com. It is also clearly stated that there is a processing fee for these payments. Members are not required to use the payment center, they can choose to pay their providers any way they choose. The provider payments were processed again and were successful this time."
My 2 payments were from 5/17 and 5/20 and were not returned with 30 days as promised and it is July 1. I have filed a dispute with my credit card in order to do expedite this. You should know that this is a sub-optimal user experience and should not be subjecting your customers to a 1+ month "pending" payment on several hundred dollars on their credit card. Figure it out with Stripe on your customer's behalf instead of having us escalate through other channels.
If paying through your site really is optional, then stop badgering us in the user experience to use a credit card and reminding us even though we said "skip payment" online in order to pay offline. Your site and mobile app needs an overall user experience overhaul. There are different ways to perform tasks on both.
THIS COMPANY IS A JOKE!! THEY OVERCHARGE YOU FOR SERVICES! THE FAMILIES AND THE SITTERS BOTH PAY A MONTHLY FEE TO FIND WORK!!
ADDITIONALLY-THEY "OFFER" BACKGROUND CHECKS TO ENSURE WHO THE BABYSITTER YOU HIRE THROUGH THEM ISNT A CRIMINAL- HOWEVER, THE BACKGROUND CHECKS ARE NOT ACCURATE-YOU COULD BE HIRING A CRIMINAL AND WOULD NEVER KNOW BECAUSE CARE.COM ASSURED YOU OF A CLEAN BACKGROUND CHECK!
The members on Care.com who provide services are not required to pay to advertise their services and apply to jobs. Also, our background checks are processed by a reputable third party and not by Care.com. It is clearly stated on the site that Care.com does not employ or endorse any caregivers. Vetting is the responsibility of the member doing the hiring.