Sign in

Care.com

77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559

Sharing is caring! Have something to share about Care.com? Use RevDex to write a review

Care.com Reviews (%countItem)

I signed up for a 3 month membership so I wouldn't be charged monthly, and they still charged me for another 3 months afterwards. This seems very unethical. I received no warning of a renewal other than in my own personal bank statement. I can't find a number anywhere to call and talk to someone directly, only an automated recording when you call. I just want my money back and credit card information removed from there auto pay immediately.

Care.com Response

I'm so sorry for your frustrations. All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I apologize if you misunderstood our billing policy. I do see that you were able to email us and were issued a refund of your last charge. I hope this has helped and I wish you all the best!

What a horrible experience!!
I paid a small fortune that was supposed to be refundable if I didn't use the complete duration that was also confirmed via phone to sign up for this nanny service and either didn't get responses, people were already hired or when it got to background checks and references they bailed.
And whatever you do, do not trust the background checks!! I cant write the story here for anonymity but I can say it's a total waste of money and again I was assured over the phone when signing up that I would get a refund of any portion not used based one monthly billing charges.
Sadly disappointed, great idea but it's a money pit that never pays off.

Care.com Response

I'm so sorry for any confusion or inconvenience you have been caused. Please note section 8.5 of our Terms of Use which states, "all payments for services/products are non-refundable and there are no refunds or credits for unused or partially used services/products or service/product cancellations." I again apologize if you misunderstood and I wish you all the best!

Such a dishonest company with zero integrity. They lead you to believe you are signing up for a period of time whether 30 days, 3 months or whatever. so you pay and then they continue to charge you credit card without telling you. THERE IS NO AUTHORIZATION PAGE that you sign to consent for them to keep your credit card on file in their system. How are they keeping our personal information and STEALING our money.
They stole $138 from me and all they can say is "you should have called and downgraded or cancelled." NO, you as a company should be clear and honest with your customers. Instead of taking care of your customers and looking out for their best interest, you put unnecessary burdens on us and then steal from us behind our backs.
My family and I, that you stole from and won't refund, will do everything we can to keep others from falling for your deceitful lies.
Companies like you deserve jail time.

Care.com Response

All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I apologize if you misunderstood our billing policy.

I want to stop services and can't find a phone number anywhere nor can you contact care.com on their web site.

Care.com Response

I'm terribly sorry that you are having trouble contacting us. Please be assured that your account is set to downgrade back to a free Basic Membership at the end of your current billing cycle and you will no longer be charged. I hope this helps!

SUBSCRIBER BEWARE! This company's billing is UNETHICAL!! When you request to "downgrade" the membership, there are two options listed - switch to a lower membership or continue downgrading my members...BUT whatever option you choose, there is fine print that says the company will continue to charge you, unless you CANCEL your account using a separate process. You select one of the two options provided and think you are are downgrading to a free version of Care.com but really, you are just authorizing them to charge you another amount. BE CAREFUL!!!!! It's designed to trick you - not cool.

Care.com Response

I apologize for your frustrations. All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I'm sorry if you misunderstood our billing policy. I do see that you were issued a refund of your last charge. I hope this has helped and I wish you all the best!

I signed up for a premium account to find a nanny for my son. I downgraded my account before they were due to charge me for the second month. I still got charged, so in my head I said, "well, I swear I cancelled my premium membership, but maybe I forgot," so I did it again. I got charged again. I contacted the customer service number, and it was simply a recording saying that no one works there and to check the site's FAQs. I sent an email to the customer service email and never heard back.
I finally just called my bank and disputed the charges. I ended up having to cancel my credit card so that they'd stop charging me.
I signed up in June. Today is 9/26. I finally received a response email saying that they received my request to downgrade, so they will no longer be charging me, and I can continue to use my premium membership until 9/21... which was five days ago. Not that it matters, but it seems super shady that when I finally cancelled my credit card so they would stop stealing my money is when they finally contacted me.
Just post an ad on ***. It's free, and you're going to get the same amount of scammers that you'd get paying $40/month on care.com.

Care.com Response

I'm so sorry for your frustrations. We hope that whether it was on our site or not, that you were able to find a great nanny for your son. We wish you all the best!

I was led to believe I was signing up for a one month promo. I was not aware that I was signing up for a monthly reoccurring charge of $39.00. When I noticed this 7 months later I contacted them and said it must have been an error. The woman I spoke with confirmed that I hadn't even logged into my profile since the initial set up. She said she would submit it to billing and I would receive a response in a few days. Today they responded and told me they would refund 1 month. Unacceptable! What a joke of a corporation. I will be taking further action against this company and I recommend others that have had the same experience do the same. It's not even about the money, it's the way they handled this. I will not tolerate being treated like this. Bad business policies Care.com.

Care.com Response

All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I apologize if you misunderstood our billing policy. We provide a refund if certain criteria are met, and I do see that you were issued the maximum refund available. I hope this has helped and I wish you all the best!

Care.com charged my credit card without my authorization. They make it impossible to cancel the membership online, offering only a downgrade that will charge $50 every 6 months. Cancelling requires a call with very long waits and then a promise of an email in up to a week to confirm. Don't trust this business with your credit card.

Care.com Response

All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I apologize if you misunderstood our billing policy.

After not receiving expected service from care.com and add in services purchased, I requested that my account be downgraded and that they ensure that I was not charged additional fees for the add on services purchased. I was told that I would still be able to use my account and add on services through the remainder of the period that I had paid for. Care.com then deleted my entire account within 24 hours and refused to fix the issue. So basically they did not abide by their own cancellation policy and ended up just taking my money. Buyer beware. I wish I would have checked their complaints prior to doing business with them.

Care.com Response

We are truly sorry for the inconvenience you have been caused. I do see that you have spoken with a supervisor via email and we are working with you to resolve this issue. We wish you all the best!

Ghost accounts prevalent. They dupe potential customers Into buying a membership and then appealing candidates disappear.

Care.com Response

I'm sorry you feel this way. Please send us an email if you feel there are any members who may not be who they say they are. Thank you!

My account was terminated. They did a background check and found that 22 years ago I had a ***. I have tried to dispute it. It's like a murdered someone. This does NOT define who I am and what does it REALLY matter today. There response was "regardless of the disposition of the charge, we are unable to reactivate your account" I will not relent. This is so ridiculously unfair.

Care.com Response

I'm so sorry for your frustrations. Our policies regarding background checks are very strict and I apologize for any inconvenience this may cause you.

Horrible customer service and IT department. The link to unsubscribe from emails has not been working for the past few months and have not been able to accomplish this through website or phone.

Care.com Response

I'm sorry you were having trouble with the site. I went ahead and opted you out of receiving emails. Please note that you may still receive administrative emails as part of your membership. I hope this helps and I wish you all the best!

Care.com has some real scams going on; ghost accounts to entice the unsuspecting into a premium membership thinking there are oh, so many jobs available. You send in your application to a family, it registers as "Delivered" yet they are not "Seen" as the legitimate ads are hence there is no response. Scam, scam, scam. Read about Sheila, the owner and how she stole ideas from *** on the pretense she was an investor.

Care.com Response

I'm sorry for your frustrations.

I have never received such poor customer service! After a month of using the service, I wanted to reduce my membership to pay for just a month rather than a year. I gave the service a try, and I was willing to pay for the month, or two months, if necessary. I did not have any luck with the service and I no longer wished to use it. Every time I tried to set up an interview, a person would either cancel last minute or say they'd received another job. After the 8th or 9th time of that happening, I wanted to just be done with it. I was told I HAD to pay for the entire year and I was welcome to "downgrade" to Basic at that time. Not only will I NOT be renewing the subscription in a year (since I won't be using it), I will discourage anyone who mentions it to me and tell other parents I know not to use the service. They were unwilling to see this from any other point of view than their corporate one. I am a single mother who took a chance on this service, was highly disappointed, and now I'm out over $100. Then they had the nerve to give me pointers about to get more out of my service! No thank you!

Care.com Response

I'm sorry for your frustrations. I see that you were able to work wth one of our Member Care representatives who went ahead and switched you from a yearly subscription to monthly, and you were only charged for a 1 month subscription. I hope this has helped and I wish you all the best!

I signed up for the forty dollar one month membership but unfortunately was unable to find a sitter to start by the date I needed. When it got to the point where I realized I wouldn't be able to hire someone through care.com, I tried to call to cancel my account.
Their phone line was closed and had no information as to why or when it would be open again. This was on a weekday at 11am PST. I sent in an email request to CANCEL and CLOSE my account using specific language. I received a confirmation email that they had DOWNGRADED the account. Had to call back in to get it canceled, though luckily I did get through that time.

Care.com Response

I'm so sorry for your frustrations. We are glad to hear you were able to reach a customer service representative and were able to cancel your account. We wish you all the best!

Horrible customer service

Care.com Response

I'm so sorry for your frustrations. If there is anything we can do to help, please let us know.

Overall Care.com is a great website that has numerous features that most wont have enough time to take advantage of. The website gives you assistance, advice, and ease. The only problems I have ever had are due to the technology side of the website and trying to resolve those issues. This business doesn't seem to have a separate department you can talk to about website design recommendations to help improve important issues with the website nor do they intend to head in that direction.

Care.com Response

Thank you for this feedback. We always appreciate and welcome any suggestions you may have for the site. You can email us with feedback at any time. Thanks and have a great day!

Care.com seems like a scam, I signed up, and they asked me to pay $10/mo for looking for gigs. I kept getting emails to opportunities that sounded too good to be true, like caring for 1 dog at $20/hr, M-F 9-1 or Saturday 9-4. I would read the emails sent to me, and all the people were from out of town, "looking to move to your area." I was also asked to email the person via their gmail accounts... when I felt this was suspicious, I decided to just respond through the website, to which I got no response. I continued to get emails, with the same details, just from someone in a different state, than the person before. All the other details were the same, caring for 1 dog @ $20/hr M-F 9-1 or Sat 9-4. Apparently my suspicions with this being a scam, I didn't respond to emails, especially the ones that asked me to send an email and a resume to a gmail account outside of the Care.com site. So, I get an email this morning stating my account was terminated... because a single person Janet R. filed a complaint. Well, Care.com, here is my complaint. All business details and communication should be done through the site, not outside of it, this is to protect the person looking for work from getting hacked by scammers. Also, when I get an email saying "Looking for someone to care for my 1 cat," and open the email to read it is the EXACT same info as the previous person looking for care for a 1 year old golden retriever... now I am sure there are many people who have young golden retrievers, but how convenient is it they are both from out of state "looking to move to your area", offering the exact same rate of pay, for the exact same hours a week, starting only 5 days apart? If that doesn't seem like suspicious activity to you, then I don't want to be a part of your "community." I will not be scammed into something such as that. Thank you for terminating my account, and I will be sure to let others know about the experiences I have had with your site as well. Also, if they say they're looking for care for a CAT, I shouldn't read in the body of the email they are looking for care for a DOG!

Care.com Response

I'm sorry for your frustrations. We do encourage all members to only communicate with individuals who contact you directly through the messaging system on the site. The emails you are describing have many red flags for fraud. If you have any information about the individuals who contacted you, please let us know so our Safety Team can research further. Also, please be assured that your account is still open and active. I believe the email you are referring to was letting you know about another member whose account was closed that you had been in contact with. I apologize for any confusion and for any inconvenience you have been caused.

Care.com offers a misleading contract which allows them to charge 3 times more than you sign up for. I signed up for a pet sitter/walker and specified the exact dates I needed the service for. I chose the 1 month option for Care.com responses, but they offer 2 & 3 month contracts as well. After finding someone for the pet sitting job within the 1 month period, I used the client for the 5 days I needed (as I stated in my profile) I notice I'm being billed for 3 extra months! I contacted Care.com billing department and they said they could refund the last month, but the middle 2 months would still be charged. So without my permission they used my credit card to bill me for 2 extra months. Care.com said it was my mistake for not "unsubscribing" after the initial month I signed up for. My response was, "Why offer a 1 month option if you're not going to honor it?

Care.com Response

All of our subscriptions automatically renew until cancelled and this is stated on the enrollment and upgrade pages, as well as in our Terms of Use. I apologize if you misunderstood our billing policy. I do see that you were issued a refund of your last charges. I hope this has helped and I wish you all the best!

I want to enter into a contract with Care.com but I have not seen a positive review listed for the past two years. I am not willing to upgrade without a reason for this as many people seem to have problems with Care.com's billing process. This seems to be the only way to receive an answer from Care.com, that is publicly. Please

Care.com Response

I'm sorry for your frustrations. I see that you have Child Care ad Special Needs service profiles. Please be assured that you are able to apply to these jobs for free. Also, if you do decide to upgrade to a Premium Membership, you are able to downgrade at any time. I hope this helps and I wish you all the best!

Check fields!

Write a review of Care.com

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Care.com Rating

Overall satisfaction rating

Address: 77 4th Avenue, North Waltham, Massachusetts, United States, 02451-7559

Phone:

Show more...

Web:

This website was reported to be associated with Care.com.



E-mails:

Sign in to see

Add contact information for Care.com

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated