Care.com

I signed up to use Care.Com to find my son's daycare provider back in February. I find someone and then notified Care.Com that I found someone and who it was. I thought I had closed down my account, but they make it difficult to do so. Today I realized that they have been withdrawing $78 from my account every three months since then, claiming I signed up for the premium membership. I have never once received and email stating they were withdrawing the money, nor a receipt for when they have withdrawn my money. They are very deceiving in their practice of how they take your money and what you are getting when you sign up. They also make it difficult to delete your account and your information from the account. They know that they do this and deceive you in this practice as well. I know I would not have agreed to this (I do not even set up my bills to autopay as I want to know when and where my money goes) and why on earth would I need a subscription to something once I had found a provider! I would not. I am thoroughly upset at them for this practice.

Changed my mind about subscribing after less than 24 hours. They said they could not refund me $99 fee due to their terms!

If I Could I would give 0 start rating like the other reviewers.
I am a new Mom and become member to find babysitter/nanny for my infant.
For finding nanny I was searching caregiver and messaging them directly then today for the first time I decided instead of looking one by one and send them message I post a job to see who is available. I tried to post the job and care.com did not approve. My job post was very simple it was just two sentence asking for a babysitter for workday afternoons and they deny to post my job?!?! and asked me to resubmit the job?!? and then suddenly they emailed me with reason/or no reason they are canceling my membership(The Membership that I paid) and I have been so courteous to whoever I contacted. It is very sad thing to see. I wish I researched about care.com before I become a member.

You cannot create an account or contact them except via *** or ***. The whole website is really glitchy and nothing is working as intended.

Three applicants in a row who have either cancelled at the very last minute or simply failed to show up at all. No way to file a complaint.

I've used Care.com since 2007, and never had a problem. But recently, when applying for a position, they won't send your application to a client unless you upgrade. I recently received a reply to a application I sent and the client responded. Asking me for my resume, so I went back to Care.com to respond and was not able. They gave me the run around and kept telling me via email that the client is a premium customer and to try again. But each time I tried, it would not go thru. But I would received in my email box "UPGRADE" to get to the top so clients can review. I did upgrade back in August and received nothing, shame on CARE.COM.

This company is atrocious. I created an entire profile, only to have them write me, say it was the "wrong" type of profile, and deleted my account. I was then sent an email telling me I needed too sign up as a business. Which makes NO sense. I am an individual offering care and services. So I followed their instructions and attempted to open a "business" profile. I was unable to complete it in one sitting and closed my computer. Next thing I know I have another entail from care.com saying my account has been terminated. That I will never know why and can no longer be a part of their community. Have a spotless background. I'm overly qualified for these jobs. What on earth gives a company the idea that they can mess with people's lives and livelihood? How dare you assess me and others with an incomplete application/profile and terminate users with no explanation or justification. I followed your stupid instructions and jumped through your hoops exactly as asked.
This company is a sham/scam/partisan. they are NOT equal opportunity employees. I'm filing am official complaint with the Revdex.com and the Justice Dept in their state.

I have been a Basic member with care.com for over four years. Just recently when looking through my messages to jobs I applied to I noticed that the messages were blurred and I could not access the information. Since I never had an issue before and was constantly being contacted by families looking for help I thought it was a glitch with the website and it would be rectified shortly. However after nearly a week, nothing had changed so I emailed the company and was told that I can still apply for jobs, but no one could respond to me because I was contracted as a basic level and needed to upgrade to premium At a higher cost to me in order for people to be able to contact me. There was no notice about this change and what seemed to me a wonderful service for all concerned, has now been made nearly impossible to use. I am retired and on a fixed income. I can’t afford the new change in hopes of finding a good job. This is another example of the way to do business! Frustrated and very disappointed.

I am a caregiver through care.com. My employer pays me through the website and I use their time sheets, which I have to verify before each Friday in order to be paid through the website. Recently, a woman whom I have never worked for put that she "hired me" and now when I go to "manage my jobs" I am no longer able to see my actual time sheet with the family that I actually work for. This means that I am unable to verify my hours to submit to her to get paid. When I attempted to call, there was no one to speak to and it kept giving me FAQ's. I am beyond frustrated trying to get my paycheck and it seems there is no one to help me. I highly recommend against allowing yourself to be paid through the website, as they are almost impossible to reach and will not help you. I guess I'm just out my money. Unsure of what to do or how to get this woman whom I don't know and her fake time sheet off of my page so I can see my real one and get my paycheck.

Care.com is a joke. I signed up for it and paid $45 for a background check so that people would feel better about hiring me. It said it was there yet I couldn't access it. Also, I couldn't do anything on their site unless I paid a fee. I was under the impression I could search and apply once I set up the account but they ask for fees in order to apply. After a couple weeks of getting nowhere, I just deleted my account and was out the money for the background check. I wasn't going to waste more money to try to find a job there.

I paid a subscription fee of $ 57 or so for a "preferred for new customers" rate to find a tutor. I can't wait forever to hire a Spanish tutor so after 7 days, with no responses, except someone several states away and 1 girl who is an hour away, I have decided this subscription will not work.
I contacted via-email, as the phones were on a constant hold, a representative and asked for my money back. The response was stated that in section 8 of payments, it states no refunds.
Really, I signed up on line. Where is section 8? If this had been clear from the beginning I would have only signed up on a monthly basis and then canceled. I would not mind being charged for the 7 days I used, but really, you can't provide the service I need and you can still be charged??

I recently used the services of Care.com to find a part-time caregiver for my children. I ended up hiring a woman only to have it fall through due to the fact that there was a suspicion of negligence on her part. I attempted to rectify the matter between myself and the caregiver privately, to which she responded irrationally and created a much larger situation than needed. The caregiver proceeded to report me to care.com to which they felt the need to handle it by terminating my account. They took the side of a negligent caregiver instead of hearing my side of the story and allowing me the process to appeal. A police report could have been filed due to this woman’s behavior, in yet I am the one being refused services by care.com. I am completely baffled that care.com feels the action they took against me was warranted, especially given the fact that there was potentially a huge concern with someone using their site to be a potential caregiver for others. I feel as though they are completely wrong to terminate my account and tell me that there is nothing that can be done. This only proves that they condone negligence and do not care about the welfare of their users.

I just signed up a couple days ago and paid for their premium service. My card was immediately charged $45.00 dollars but the premium service was not activated until I sent an email complaining. I requested an immediate refund and they denied, I was told no refunds. I was also led to believe that I had to complete a background check or my premium account was not go active, so I paid another $45.00. The way the website is designed makes you feel as if you have to do these items.
I have received no answers to any inquiries to the jobs I applied to, I am beginning to believe this is all a scam.

I signed up for the minimum cycle (three months) but care.com charged me for an additional cycle. When I raised the concern a day after receiving the bill, they would not refund the fees.
I would not recommend this service.

If it was possible to leave 0 stars I would. This business is horrible. Terminating member profiles while they are trying to get potential jobs and then saying they don’t have to have a reason as to why they are terminating? What kind of nonsense is that??? Taking jobs and money from people is not and never will be acceptable. I do not know how they are still in business. Especially with all of these bad reviews on Revdex.com, *** & ***.

I have been a paying customer mostly Premium membership for over 10 years. A couple of months ago, they terminated my membership with no explanation and no refund including $60 that I had just paid for a background check!
Very unethical, immoral way to treat people! Poor customer service. Do not expect to be treated fairly or with any measure of respect!!!

We interviewed several caregivers. Our first choice ended up stealing and at week three she still didn't know what to do. She left me in pee soaked clothing. Instead of cleaning while I slept she would go through my daughters makeup. A red flag for us was when she offered to take my pills home to cut.
Our second hire lasted a little longer. She was a good caregiver, however she was not professional. She was always tired and asked for a lot of days off. After checking out her public records I found out that she has outstanding fines. She doesn't have motor vehicle insurance .
It is very tough finding an honest person that really wants to put my needs first.
And my needs were not difficult. I would sleep and then I have every piece of equipment to make it easy for anyone taking care of me when I wasn't.

I’ve been using care.com for 5 years to find nanny and babysitting jobs. I started working with a family and less than a week and a half I was fired due to false accusations that never happened right before I was supposed to be paid. Anyway she filed a complaint with care.com accusing me of these false accusations that never accured. Care.com never notified me, never contacted me, and never cared to investigate these allegations. They just removed my name and account from the site and I am no longer allowed on more matter what I have to say. This not only unfair but not right. This is my livelihood and I am a single mother just trying to do my best. This is where I found my jobs.

I signed up for a one-month membership and was not supposed to be charged monthly after the initial payment. I have been charged for over a year. I downgraded my membership but am unable to completely delete my account. I can't delete the credit card on file either. This seems to have happened to numerous people. This company should not be allowed to continue to operate and take advantage of people seeking caregivers. The customer service number is not on the website. I was pleased to find it listed here.

I decided to upgrade to a Premium account and once I did I selected to run the "free" background check. There were two other options for paid background checks, but I did not select either of those as I was not willing to pay for any kind of background check. I noticed that I received a $59 charge for a background check so I contacted "customer service" via *** immediately (phone center was closed). No explanation was given just copy and pasted responses about background checks not being refundable. Responses were very slow and literally did not answer my questions/concerns! I KNOW THAT I DID NOT SELECT THE PAID BACKGROUND CHECK! I was totally scammed. I did not authorize any charge for a background check and this company is unwilling to fix this issue. My complaints: 1. I was charged for a paid background check when I did not order this and DID NOT AUTHORIZE THIS CHARGE and 2. They have horrible customer service that does not know how to handle customer concerns. This is absolutely one of the worst customer experiences I have ever had.