CareWest Citrus Care

Travelers position has not changed since our November 17, Department of Insurance response Therefore a response will not be going out to [redacted]

A response was sent 7/11/ The inspection company evaluated the wrong home, and Travelers has offered to rescind the cancellation....contact info was provided in the response letter to call Travelers representative

A second response was sent to M [redacted] Travelers position remain unchanged I" understand that you are dissatisfied with the situation; however, our position remains unchangedWe are unable to comply with your request to adjust your collision coverage, or issue payment in the amount of $As reflected in our June 7, response, we have revised your collision deductible to $250."

A response was sent to Ms [redacted] 5/29/2015: "We have been notified by the Revdex.com of your concern regarding the above referenced claim and specifically unpaid rental charges The allowed rental time for this repair was days The rental over the allowed days was not paid because it was related to an assessment of prior, unrelated damage You confirmed with Travelers claim professionals there was damage from a prior accidentThis discussion took place before you took the car to the shop of your choice for repair During this conversation, the claim professional explained that charges related to the prior, unrelated damage would not be paid for under this claim."

Travelers position has not changed, therefore, no response will be sent to Ms***

A response was sent to [redacted] on March 19, from Troy L***, [redacted] Business Center Troy L [redacted] completed a thorough review of [redacted] 's Travelers homeowners policy and found the policy was issued effective August 11, Our records reflect that [redacted] contacted our service team at Travelers on October 6, and requested the policy to be cancelled effective September 8, due to her obtaining coverage through another carrier [redacted] was billed for earned premium on October 10, for coverage provided effective August 11, through September 8, On October 17, [redacted] contacted the service team at Travelers and advised that she did not close on the home until Septemeber 8, 2017; at that time, our service team requested supporting documentation of the closing date and the email address and fax number to forward the information to No information was received so the policy cancellation date was not revised; since we did not receive payment, the balance was sent to collections In review of the information now available, Travelers was able to verify the closing date and has adjusted the cancellation date to August 11, and the balance due is $ Travelers respectfully declined [redacted] 's request for compensation

A response was sent 11/10/ It is our understanding that this claim has now been resolved to his satisfaction and there are no outstanding issues

A response was sent to Mr***, 12/16/2015.....We have completed an additional thorough review of the policy taking into account Mr***'s longevity and multiple policies with TravelersIn light of this review, we respectfully decline to reinstate his homeowner’s policy

A detailed response was sent 11/12/addressing all concerns related to the Auto and Tenants Policies

Travelers' claim manager emailed insured due to he could not reach insured via telephone Claim manager confirmed payment for repairs and has set up rental car for four days Claim will be settled for insured Summary was emailed to insured

A response was sent to Mr [redacted] on 6/18/2015:The response letter included a timeline back to "Since your rating, we have had multiple emails from you and responded back and tried to resolve this case with you for $which significantly exceeds the rating you were given by the treating physician We never received any report from any physician you may have obtained a second opinion withWe also never received any correspondence from an attorney indicating you are represented by them yet many of your emails do refer that you were being advised by attorneys We have made multiple efforts to resolve this case with you for more than the value of the rating given by the treating physician and ultimately the statute of limitations has now run and we are not able to pay anyhing out on this claimYou were notified many times of our offer as well as the statute of limitation dates"

A response was sent to Mr [redacted] , 10/23/with an explanation, and it resulted in a $refund, which he should receive in - days.Regrettably, it was not made clear that your policy would begin on July 9th during your phone call with our sales team I understand that you called us the day your renewal with your prior company was expiring and we are unable to offer you same day coverage I have modified your policy for the time you were insured with us and an additional refund of $will be processed on your account.Again, thank you for taking the time to reach out to us We are sorry to have lost your business Again, thank you for taking the time to reach out to us We are sorry to have lost your business

Please direct [redacted] to the Connecticut Department of Insurance, since his complaint was responded to thru them

Claim staff explained how estimates are done with a claim and complainant now understands and is satisfied

A response was sent to [redacted] on 1/28/ Cancellation of the Homesaver Policy was withdrawn and coverage continues without lapse It had to be reinstated via a new policy The Homeowners Renters Policy cancellation, can be reinstated if Travelers receives payment of $before February 27,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

A response was sent today 7/21/2016....at the time MrAbbey was added as a licensed owner to auto policy there were no accidents of violations reported to Travelers and the policy was rated accordingly Upon renewal Travelers obtained a Motor Vehicle Report which reflected a major violation, previously unknown to Travelers As a result physical damage coverage was removed as of the renewal and coverage placed within the [redacted] a Reinsurance FacilityCopies of that notification were enclosed with the response letter Regarding the personal articles policy....bills had been mailed however payment was not received Additional documents were sent (copies provided with the response letter) and policy would reinstate if payment received by August 14, 2015, the policy was not reinstated because payment was not received

Complaint: [redacted] I am rejecting this response because: this is all lies - they sent me a different letter - I have attached My message to them is below - they are liars and I have the proof in my emails from them and the recorded conversations I have had with them They have never tried to settle with me - they have been trying to bullying me into taking the least amount of money as possible.sent today: [redacted] To [redacted] Today at 8:AM Received your letter of lies.1- Dr [redacted] never released me from his care that I was informed of.2- Dr [redacted] never gave me any test of my knee or informed me of any test I was never able to move my knee 100% or 98% percent without him forcing the knee causing me great pain 3- You have never tried to negotiate a fair resolution to this matter.4- I have never been informed of the statue of limitations on this matter - look closely at the email chain and you will discover your stupidity.5- I will settle for $10,and that is final since you have not taken care of the my knee and all of the issues around it.6- I will forward your letter to the Revdex.com, and the [redacted] of all states with my comments and emails from you that show you are lying.7- I will continue to post and blog about your worthless company and crappy service till the day I die.Regards, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, Travelers should have resolved this matter the first time I requested assistance, not the 11th and not due to the fact we had to contact the Revdex.com Sincerely, [redacted] ***

A response was sent 4/12/with explanation of payments related to guarantee funds process