Carolina Carports, Inc.

I was very pleased with Carolina Carports and the contractors they were very professional courteous and get everything that I ask had no problems with communication with the Carolina Carports all around experience was great thank youRay, from Alvin Texas

I was leery of buying a building from Carolina Carports because of their dismal track record The dealer that sold it to me assured me that they are working on some issues and considering they install many buildings across the country you are gonna have some complaints I took the dealer on his work cause we found out we served together in the Marine Corp and in the same unit Process of building went great Crew showed up as I was told and hours later the 30xbldgwas completed The crew was organized and worked very hard and steady and answered any questions my site foreman had, (brother-in-law) I was not able to be their cause I had to work but I would give the out of stars for workmanship and only because I'm fussier than most people but two rows of screws on one side were crooked They should have snapped a chalk line to follow However, it was not a deal breaker and most people would not notice it Having said all of this I have not, at this point, looked for any leaks or seen any or other issues that would probably all under the warranty The office stall in Dobson, especially Mallory was very helpful and fair So far I've had a lot of compliments on the building So maybe they have turned things around and I would recommend and use them again

We purchased a carport in November it took months to have it installed and when it was it was installed in the wrong color It was suppose to be Burgundy and we got cardinal red We have talked to the company on several occasions and they want $to change it but we only paid $for it It is clearly red and Renee from the company along with Randy Sisk agreed that we were installed with the wrong color

My review is the same as everyone else...ordered building and still no delivery The people on the phone were nice, but the delivery is a nightmare They called on Friday April to schedule delivery on Tuesday April Took day off work NO SHOW NO CALL Nothing The factory said they had a problem and would come on Wed April Took day off again NO SHOW NO CALL I'm very angry and the lack of regard for the customers It is May and still no building and no scheduled install I would recommend going somewhere else for your building, but I don't know where else there is Seems Carolina Carports is the manufacturer for everyone in my area (West Virginia) BE WARNED The Carolina Carport staff are nice and helpful Their contracted install people are horrible and give Carolina Carport a horrible reputation

I don't normally take the time to write reviews, but this company is really bad, in my opinion, and I just want to warn you
Really, really bad customer service and communication
Will not deliver until enough orders in for your area...at their discretion
If they make a mistake in construction or are missing material to finish the job (like a garage door), you must wait until they have sufficient orders to send a crew...wait...THE SAME CREW, while your tools, equipment, whatever, sits outside waiting, for another month or more
WHEN you've had enough and start to complain, "scheduling" gets defensive and short with you
To top that off, even when they delivered the second door (BTW they said they only had one when we ordered, but paid for two) they are too cheap to furnish written operating instructions on their openers You have to download them
We just lost power...no cell service...computer down, of course Both doors wide open and no instructions on how to close them Am I unhappy...?

Put 10% down on an $1,car port on November 8th it was not scheduled for installation until February 8th months after I purchased it and when they did call me to tell me it would be installed I already had plane tickets to go out of state those exact day and I told them that I could not change my plans and that I wanted my deposit back because months was too long to wait for the installation of my carport and they said because I signed a contract I did not get my deposit back I'm not the one that broke the contract they are three months is too long

I originally went to one of the authorized dealers for a metal carport I took the slab measurements that is on my property to the authorized dealership and was advised that a carport could be constructed and installed with my 24xslab When I went to order my metal building I realized that my vehicle would not fit inside the building and the bed of the truck was protruding outside the building I was advised by the authorized dealer of Carolina Carport that we could have a building installed that would fit the slab already poured So I had the authorized dealership to come out and measure the slab, I drew up the structure I wanted, the authorized dealership submitted the plans to Carolina Carports for plans for the building to be installed I was told by the authorized dealership that it would cost more but I could have my structure done with some extra costs that I authorized weeks later the structure was brought out, but between the authorized dealership and Carolin

Bought the carport in May received two phone call, July and September both because I call the dealer and complainedHad enough by the end of October called the dealer again and the dealer emailed several people including a top person finally got a response said the would delivered Oct 30-They called said the carport would be delivered on Monday Oct Now on Friday Oct I get another phone call they moved the date to Thurs Nov I have patently for months with ONLY a few calls needless to say I am Happy with this company and will NEVER buy againI had to put a star would have not put anything

Worst company I have ever dealt with Ordered a carport nothing special in april of this year Here it is almost july and still no carport They have drug me through the wringer with their bs Has been scheduled for delivery times and still nothing They call and cancel at the last minute making me lose days off from work Never ever use this company the will drag you along until they decide to get ready to deal with you Worst customer service everNothing but lies

The worst company I have ever dealt with Due to rescheduling, no shows and a lack of communication, this company cost me days of work having to wait for them to show When I call asking for a discount, I am treated like the bad guy If you have no where to be go ahead and buy from this company Everyone else run as fast as you can

I ordered a Carport, this is the second one I ordered from *** *** ***, dealer of Carolina carports*** *** was my sales specialist I had a delivery install date from the Florida install department of Dec I believe I called the office a few times that day to check on delivery times, first she said after lunch, I called again after lunch and she said before dark I reminded her it got dark around 5pm 5pm rolls around and no call and no installers At this time the office was closedThe installers called me a couple hours later stating they were finishing a job and that they would arrive soon I had to call them back a couple times, asked them about rescheduling because at this time it was after 8pm They said that if they didn't install it that evening it would be put off until the new year I told them we had no outside lights, they said they had lightsThey did not show up until after 10pm at night They did not finish until after 1am They bu

I ordered a 24xmetal building with a price tag of over $10,The crew came out to do the job while I was at work because I was told by a lady in the office that I did not have to be thereLuckily, I decided to check on the crew during my lunch because I when I got there they had ran all metal galvanized screws in the building when I had paid for color matched screws..after a brief argument of the crew telling me I didn't pay for colored screws they checked receipt and realized I did pay for them and said they would change all the screws so I then went back to workWhen I came home that evening I saw that the crew had not finished the building and they told me they would have to come back the next day to install the 16xdoor because they were unfamiliar with how to do itI started to look over the job they had done and what I saw DISGUSTED meThere was beer cans laying around the building( Some of which I had to clean up), scratches and dents on every panel they had instal

Ordered my carpet in Feb, never got a callback, because the contracted agent who I bought the carpet from said that they would contact meHe was a little shadySo we called him a couple times, he wouldn't return or callsFinally contacted Carolina carport and they were all over itThru stayed in contact, we hammered out a date, and then we cancelled on themThey followed up and we set a new dateThey contact our the installation and I have to tell you when the guys showed up, we were thier 5th bull*** of the dayWe ordered a really huge buildingThe company was MonteroThey went right to work and worked until dark.Stated that they would be back at 6am to finishThey came call at 6am to finish and were so cconsiderant of the time, that they didn't disturb anyone with thier construction noiseWe roles out of bed at am and watched them finish up the jobIt was perfect!! Looks better that I thought it would and these guys had us to walk around before they left and made sure we were happy with itWe are!!!!! This was the easiest and best planned job of any construction project we'd ever hired outI would recommend this company to anyone!!

On March 26th, we ordered a single carport garage from this company through *** mobile homes in East Dublin, GA Carolina Carport, inc contacted us around the 9th of April advising us that they would be there on Friday April 13th, to install the carportThey called Friday afternoon advising that they got behind because of the rain and will be here Saturday April 14th, On Saturday April 14th, I received a phone call from a guy who informed be that they would be at the center around 1pm to set up the carport, I told him that would fine, he never showedI still had the number he called from so we called him back on Monday morning April 16th, and he stated he ran out of materials and wasn't going to be able to come I then called the company and they said they had tried to get in touch with there worker with no success and that they would put us on rushThe female called back from the company on Monday April 16th, stating the earliest she would

We purchased a cover from Carolina Carports It has not been a good experience, if you have any other choice I would certainly use it even if you pay more
Once ordered it took several weeks to get the building and set up the date for installation, this all went ok, however the crew that put up the building left metal shavings over the yard and we picked up over screws they left on the ground and we are still finding them, due to this we lost a tire on our boat trailer
Then we decided to have more panels put on one side of the building, this took a very long time, then when a date was set to have this done I contacted them times to verify the appointment since I had to plan to be home, I was assured all times they would be there, well never heard from anyone that dayAt 6am the next day someone is banging on my door(got in bed at 2am) no phone call nothing
Last we just had some fairly high winds, 45mph, the supports they used where so weak they pulled through the cheap metal on one side and crumpled on the other allowing the building to lean almost onto the boat
When we contacted them about the damage they said not there problem contact our insuranceWe have their email....can share
So they are not accredited, I did not research good enough, but if your researching stay away from this company

Ordered 2nd building of same sz as first one to match 1st one Ordered vertical, paid for vertical, witnesses to orderPhone calls made to make sure order correct before purchase Carolina called prior to delivery in FLTold them it was vertical and it would be paid as purchased do not try to bill extraInstaller stated no extra charge for vertical no difference in metal cuts whatsoever Carolina trying to bill for extra money and I do not owe on their mistakes or the rep they have selling bldgsfor them mistake I own business too and it doesn't work that way They didn't say any more $ until bldgwas up or I would not have had them do itCarolina Carports wrote up their own new invoice This is a sorry way to do business

Very Unprofessional Companywaited over weeks for delivery, was called and given a date for delivery which I had to take off work, no carport showed up, no phone call, no emailKeep you're deposit, I'll do business somewhere else....I don't know how there still in business

I ordered a carport from Carolina Carports October During the contract phase I asked when I could expect my carport and was told to weeks but probably soonerI am supposedly locked into a contract so I could not get a carport soonerIt is now weeks and soon to be weeksIt is not right to send me a contract to lock me up so that I can not seek a carport that could be delivered since Carolina Carports cannot seem to get mine delivered in a timely manner

Carolina Carports is by far the worst, most incompetent company I have ever dealt with in my life....bar noneI've gone through my phone and tried to reconstruct the timeline of the 20+ phone calls I've had back and forth with them
I ordered carports at the same time on Dec 28th A 21x24xfor my house (#1), and a 18x21xfor my daughters house (#2) as part of her Christmas presentI was told it would be between 4-weeks before they were installedI was good with that
I was thrilled to have someone from the company contact me on 1/21/to see if the sites were ready for the installationI informed them they wereThey said they would contact me again a few days in advance of when the buildings were scheduled to be delivered
1/28/I was contacted and told delivery on building #would be on 2/4/They didn't have a date yet scheduled for my 2nd buildingI inquired why
1/29/They called and rescheduled building (#1) and said they would construct both buildings on 2/5/
2/3/ They called me and said they needed a permit for building (#2), and postponed the delivery date on building (#1) until the afternoon of 2/12/
I called them back and said to just deliver the materials for building #I'll build it myselfThey said they could do thatNo problem
On 2/12/I took the day off workSometime around pm and no calls from CC, the dealer I bought from called and spoke to Michele to see what time the crew would arriveShe didn't know exactly, but said they were coming
At about 6:(after dark), I get a call from the crew leaderHe said they weren't going to make it todayThey would be out in the morningI said okThey showed up at 6:ready to workThe guys knew what they were doing and had the building in up in about hours
Later that day I got to looking at the gable end and knew something wasn't rightI had ordered the gable with one extra 3' panel down below the standard gable and paid extra for the materials to brace it upThe installers only put vertical support in the middle, and one horizontal brace at the bottomI called CC on 2/15/and asked when my 2nd building would be delivered, and if the bracing on my gable end sounded correct from my descriptionI was told they would get back to me on the 2nd building, and transferred me to a sales personWhen I described what was done to this guy, he said it sounded like it was missing some supportsand gave me an email address to send him picturesI sent him pictures
By 2/24/16, I still hadn't gotten a response on the pictures I sentNothingNo confirmation of even receiving themI decided to send the sales person another email, asking what is going on over there, and mentioned about their Revdex.com rating and that I may be possibly filing a complaint myselfBy 8:the following morning, I had the sales person call me to say they were looking into things and someone would get back to me shortlyAbout a half hour later, I get another callThey have my 2nd building scheduled to be delivered on 3/and the crew would then follow up and make the necessary corrections on building
About 3:PM on 3/2/I call CC just to confirm delivery in the morningThe gal I spoke with said they would be out first thing in the morning, at sunupBefore I can even hang up with her, I have another call coming inIt's Carolina CarportsI tell the gal I just talked with someone, and were all set for the morningShe then tells me, no.....there's been a delayThe crew won't be out until the following day 3/4/first thing at sun uppeople from the same company on the phone at the same time giving different information
I arrive at the site at about 6:AM 3/4/(today) I don't live there, I live minutes awayI wait until 8:I call CC, and talk to Michele at 8:AMI ask here when the building will be deliveredShe says she will call the call the crew and get back to me as soon as she knows somethingAt 9:she calls me back and informs me the crew had mechanical problems with their truck and my building will be delivered on Monday
Needless to say, I cancelled the building delivery, and will never ever have anything to do with this company againI will add the necessary bracing to my structure that the installers neglected to do myselfI hope my time spent on typing this helps someone else out in avoiding the aggravation I just went through

Have been waiting for over months for our open carport to be installedThe permit person in the Tampa area, Mike ***, waited over months to file our permitWe were told by our dealership that it would be 8-weeks to be installedThe dealership, *** *** *** in Dover Fl, took our 15% deposit but never heard from the againThe Carport company kept telling me we were waiting on the permit, but they lied several times because the county had no record of the permit being filedAfter multi calls and complaints, they finally file the permit on November 2, and now we are just waiting in line for the countyPLEASE NEVER USE THIS COMPANYThey are so unhelpful and will give you the runaround