Carolina Carports, Inc.

Have been waiting for over months for our open carport to be installedThe permit person in the Tampa area, Mike ***, waited over months to file our permitWe were told by our dealership that it would be 8-weeks to be installedThe dealership, *** *** *** in Dover Fl, took our 15% deposit but never heard from the againThe Carport company kept telling me we were waiting on the permit, but they lied several times because the county had no record of the permit being filedAfter multi calls and complaints, they finally file the permit on November 2, and now we are just waiting in line for the countyPLEASE NEVER USE THIS COMPANYThey are so unhelpful and will give you the runaround

Purchased a small carport online with Elephant Structures months agoOnce the order was placed it was subbed out to Carolina Carports because of the state in which I liveWhen I ordered from Elephant they told me I had beaten the winter time cutoff and my carport would be installed within 6-weeksAfter months I was told by Carolina that my carport would be installed that coming SaturdayI received a call that Saturday saying they would now be out at my house on Sunday morning insteadThen I received a call on Sunday at 1:in the afternoon stating they would not be out because the materials were wrongI made a few calls on Monday to Elephant and Carolina CarportsFor the next three days I was told I would receive a call back and all three days I had to call them minutes before the office closedEach day I was told "we'll get back to you"But every time I had to call themFinally I received a call about a week ago and was told that my carport would be installed this past Monday first thing in the morningI then got a call the Friday before saying they won;t be there because they are snowed in up in NYI was told I would receive a phone call early in the week and hopefully they would install by the end of this weekAfter no phone calls I called them on Wednesday and now I am told there are no longer any installers up in my area and they don;t know when they can install it or when there will be a crew up here in PA againSo I guess they finally were able to leave NY and instead of stopping on their way back through to install my carport (which they said only takes about minutes to install) they went straight back to NCIf they were able to leave NY why were they not able to stop by PA on the way home to install my carport, very disappointingSo now here we are; months later and they have no clue when they can install my carportI am supposed to receive a call tomorrow but if it's like every time before the only way I can talk to someone is if I call themVery poor customer service on their end; terrible communicationI guess I should have read other reviews on the Revdex.com website before placing my orderThe sad thing is that every time I call in they tell me that my order is a top priority; I would hate to not be a priority with themI was also told that since I ordered from Elephant that I receive a top priority as wellAgain; I would hate to not be a priorityIf I am a top priority WHY was this not installed this week on the installers way back to NCVery bad experience with this placeI am still hopeful it will arrive and be installed at some point but I am so tired of all of the excuses (like so many oters havhe stated)

I ordered a carport from Carolina Carports October During the contract phase I asked when I could expect my carport and was told to weeks but probably soonerI am supposedly locked into a contract so I could not get a carport soonerIt is now weeks and soon to be weeksIt is not right to send me a contract to lock me up so that I can not seek a carport that could be delivered since Carolina Carports cannot seem to get mine delivered in a timely manner

Carolina Carports is by far the worst, most incompetent company I have ever dealt with in my life....bar noneI've gone through my phone and tried to reconstruct the timeline of the 20+ phone calls I've had back and forth with them
I ordered carports at the same time on Dec 28th A 21x24xfor my house (#1), and a 18x21xfor my daughters house (#2) as part of her Christmas presentI was told it would be between 4-weeks before they were installedI was good with that
I was thrilled to have someone from the company contact me on 1/21/to see if the sites were ready for the installationI informed them they wereThey said they would contact me again a few days in advance of when the buildings were scheduled to be delivered
1/28/I was contacted and told delivery on building #would be on 2/4/They didn't have a date yet scheduled for my 2nd buildingI inquired why
1/29/They called and rescheduled building (#1) and said they would construct both buildings on 2/5/
2/3/ They called me and said they needed a permit for building (#2), and postponed the delivery date on building (#1) until the afternoon of 2/12/
I called them back and said to just deliver the materials for building #I'll build it myselfThey said they could do thatNo problem
On 2/12/I took the day off workSometime around pm and no calls from CC, the dealer I bought from called and spoke to Michele to see what time the crew would arriveShe didn't know exactly, but said they were coming
At about 6:(after dark), I get a call from the crew leaderHe said they weren't going to make it todayThey would be out in the morningI said okThey showed up at 6:ready to workThe guys knew what they were doing and had the building in up in about hours
Later that day I got to looking at the gable end and knew something wasn't rightI had ordered the gable with one extra 3' panel down below the standard gable and paid extra for the materials to brace it upThe installers only put vertical support in the middle, and one horizontal brace at the bottomI called CC on 2/15/and asked when my 2nd building would be delivered, and if the bracing on my gable end sounded correct from my descriptionI was told they would get back to me on the 2nd building, and transferred me to a sales personWhen I described what was done to this guy, he said it sounded like it was missing some supportsand gave me an email address to send him picturesI sent him pictures
By 2/24/16, I still hadn't gotten a response on the pictures I sentNothingNo confirmation of even receiving themI decided to send the sales person another email, asking what is going on over there, and mentioned about their Revdex.com rating and that I may be possibly filing a complaint myselfBy 8:the following morning, I had the sales person call me to say they were looking into things and someone would get back to me shortlyAbout a half hour later, I get another callThey have my 2nd building scheduled to be delivered on 3/and the crew would then follow up and make the necessary corrections on building
About 3:PM on 3/2/I call CC just to confirm delivery in the morningThe gal I spoke with said they would be out first thing in the morning, at sunupBefore I can even hang up with her, I have another call coming inIt's Carolina CarportsI tell the gal I just talked with someone, and were all set for the morningShe then tells me, no.....there's been a delayThe crew won't be out until the following day 3/4/first thing at sun uppeople from the same company on the phone at the same time giving different information
I arrive at the site at about 6:AM 3/4/(today) I don't live there, I live minutes awayI wait until 8:I call CC, and talk to Michele at 8:AMI ask here when the building will be deliveredShe says she will call the call the crew and get back to me as soon as she knows somethingAt 9:she calls me back and informs me the crew had mechanical problems with their truck and my building will be delivered on Monday
Needless to say, I cancelled the building delivery, and will never ever have anything to do with this company againI will add the necessary bracing to my structure that the installers neglected to do myselfI hope my time spent on typing this helps someone else out in avoiding the aggravation I just went through

this company is horrible, we have been waiting months for our carport after ordering and getting an building permit, when you call they are so disrespectful, they will not give an date for delivery and every time you call they put you off weeks, and only give one day of their choice for delivery if you can not work to their schedule you are put offf for another weeks, please do not order from them, they are not reliable or dependable to deliver your carport within a timely manner we were told weeks now it s going on months and they still cant get us our carport we are looking at losing our building permit and going with another company that delivers on time and communicates and works with you I am disgusted with this company

The crew was to arrive mid morning on a TuesdayThey called at PM and said they were comingIt was dark and they were told not to comeThey called multiple times that night with last call at 11:PMThey arrived at AM the next morningDrove a truck with no reverseDid not have a drill to cut anchor holesTried to block the base beams with firewoodThe building quality is good but the independent service contractor was terribleThis is the second and last carport I will purchase from themCustomer service is irrelevant to them

I have a problem with a leak on the drain side of a 20xbuildingthe company has no one to talk to with some advicejust the girl at the desk (Abillee) who asked me what I meant by "the drain side" I needed help and they basically told me that after days I was on my own unless I wanted to pay $for an inspectionI wanted some advice how to fix the leak that is coming back up the roof and dripping onto the inside wallNot major but still wanted some help

Waited weeks for a carportUpon signing my contract I was told it would only be weeksThe first installer they sent out had me driving around my county to meet him and ended up turning his phone off and no longer answeringI spoke with management who then stated they would be here the following FridayI took a day off work because I (of course) do not want people at my home when I am not thereThey didn't show up and I went to another company because the carport was neededThey ended up showing up on that Monday with no noticeInstalled the carport while I was not there and cornered me to pay for it

I ordered a carport in June of and am still waiting delivery and installation Every time I call I am told weeks and was promised it was on the truck and ready for delivery December 1st I had to call them to confirm a delivery time - the did not contact me I was told I "may" get it before Christmas Now receiving it before Christmas depends on the weather - my address is central Pennsylvania what do they expect for December weather? They do not contact me, they do not have any reasons for delays, they simply say more weeks This is very unacceptable business practices

We ordered a carport on March 24, At the time the company we purchased it through told us that Carolina Carport was on a 6-week delivery We were fine with that, it is now June We have called a number of times to check on a delivery date only to get the run around over and over againThey finally called last Friday to tell us they would be her on the 27th of JuneNow today they call and say it will be next Friday the 30thI asked to speak with a manager which I have asked everytime and have always been told we will leave them a noteToday I was not taking no for a answer, I was connected to Nichole, I explained my frustration and asked her for some tye of compensation her response was I am only able to give you 5% discountI asked her if they could through in the anchorsAgain she responded with she was only able to give us 5%I told her if the carport is not in my drive way completely set up by Friday the 30th at 5:00pm they could just cancel our orderHad I looked at thier Revdex.com ratings I never would have ordered from them.I have to give them a rate for this to post but is more than I would ever give them

This is the worst company I have ever dealt withThe carport was installed crooked on the driveway and stacked on bricks taken from the customers back yardAfter installation of the carport the customer and myself inspected itIf you placed your hand on it and applied small amount of pressure the carport would sway 3-inchesWhen we had specifically ordered longer poles for this very reason of leveling the carportAfter calling them and alerting them to the safety issue with the carport they said it would be fixed, months later they had still not fix a dangerous improperly installed carportThe customer was scared to even go into his driveway from the fear of the frame falling on himAfter sending another company to reinstall it properly, because it was very clear they were not going toWe had a balance of $1,and we wanted to subtract the cost of correctly installing the carport from the remaining balance, they have repeatedly refused to make that deduction from the balanceThey have constantly called harassing for collections and even threatened to come take the carport from the customers homeWe have called constantly trying to work with them only to be met with hostility, rudeness, contempt and disregardEvery time we call and talk to them they imply we were in the wrong for fixing something that they installed incorrectly and was very DANGEROUSMultiple times they have told us they are turning it over to a manager and would get back with us and never haveWeeks later we hear from the collections department againThis is the most unprofessional company I have ever had the displeasure of dealing withAfter reading these reviews it seems I'm not the only one who has had trouble out of this dysfunctional mess of a companyIf I had the option I would give this company a star rating and advise anyone looking for a carport to find another company

I was quoted a price on April 27th on a large 24' x 30' building I had to have a concrete slab poured, so I was told to have that done On 5/the slab for my building was completed I then went back to my rep on 5/to order and pay for the building The price was $11, The day after ordering my representative called me and informed me that my quote was no longer valid and that the new price would be $more She told me that this was coming from Carolina Carports directly, not her No where on the quote does it give and expiration date The time between quoting and ordering was not excessive This is fraud plain and simple

This company is the biggest bunch of liars I have ever encountered in the retail fieldI purchased a carport last year, within a few months someone damaged one end, so I called ordered the parts the 1st week of May 2016.....and like the other I am told they will be in the "area" in 3-weeksWell the last week of June they called, they are staging the order (one sheet of metal, one post, and one finish trimthe girl ask if I want installed...surprised that they would install I said yes! I asked how much, the girl put me on hold came back and said no extra charge...but instead of being delivered on July 1, it would be the following week, agreeing the week came...no call....I called and got the run around that they were trying to get a "truck" together....they called August 2, said they will be dropping off my material the following, I explain it was to be installed....I go round and round with sales girl, she puts me on hold comes back and said "management" is requiring a site visit (I had already provided pics on the building to make sure they understood the damage) At this point I requested to speak to a member of management, I was told they were not there...when I questioned the girl on who she asked...she then replied that all management was in a meeting....I told her to just drop it, and I will install...so my delivery date was August 18....no call..no materials, I called late in the afternoon, they "claimed" they could not reach the contractor, I called the following day....same story ...said they have been calling with no answer....I questioned this...why???? Ok today is August 31....I called again yesterday..now the story is ....let me get with management on when we can get it to you.....bottom line...THE ALL LIE!!!!!! DO NOT BUY ANYTHING FROM CAROLINA CARPORTS!!!!! Like me you might pay for the material but never get it!!!!! The time I have spent on the phone is stupid....they never call and I still have not received a call from management!!!! Jerks!!!!!!

First off, I wish I would have known that there were other complaints about this company, I would have never purchased the garage from themI paid for my garage in full...with this being said, I had to have Carolina Carports to come back out to fix the garage because it wouldn’t pass inspection & shotty workmanshipNow, the roof is leaking and called weeks before Christmas and was told it would be fixed, no update or call to inform me what was going on(...a leaking roof...really...who pays for a building to have a leaky roof...)I finally call back AGAIN the week before Christmas and was told that the company was closed for ChristmasNow it’s January 8th 2018, and I had to call customer service AGAIN to find out what was going onI was told that supposedly they were calling at the end of the week to schedule something for next week....TERRIBLE!!! I would NEVER recommend Carolina Carports!!!

Hi I ordered a x enclosed carport on 4/27/from Paul a sales rep of *** a partner company of CarportI was told about how long before it would be delivered and he said about weeksI got call from Carport on May from Carport and was told they got my order and would call me back about days before deliveryThe last week of May I called Paul back and he told me to call Carport which I did and got told they was running behind and date now is week of 6/which I called Paul back and he said he see what he could do, I never heard backOver past few days I have left Paul several messages and he did not call back till I contacted his manager on 6/He contacted Carport and we got told it be probably more weeks when I told him I thinking to cancel order he informed me it would be at least months before I could get my deposit backHow does a company treat customers this way and stay in businessRick F *** FL

Ordered my carpet in Feb, never got a callback, because the contracted agent who I bought the carpet from said that they would contact meHe was a little shadySo we called him a couple times, he wouldn't return or callsFinally contacted Carolina carport and they were all over itThru stayed in contact, we hammered out a date, and then we cancelled on themThey followed up and we set a new dateThey contact our the installation and I have to tell you when the guys showed up, we were thier 5th bull*** of the dayWe ordered a really huge buildingThe company was MonteroThey went right to work and worked until dark.Stated that they would be back at 6am to finishThey came call at 6am to finish and were so cconsiderant of the time, that they didn't disturb anyone with thier construction noiseWe roles out of bed at am and watched them finish up the jobIt was perfect!! Looks better that I thought it would and these guys had us to walk around before they left and made sure we were happy with itWe are!!!!! This was the easiest and best planned job of any construction project we'd ever hired outI would recommend this company to anyone!!

First of all, yes, it took two months longer than I was originally told, to get my carport installedAnd yes, they did cancel the first install dateHaving said that, the installed carport was of excellent qualityI was surprised at the strength of the steel, I could barely get my drill bits though it when I went to close up the sidesInstallation took only hour, and the total cost of the install was well below what the competitors were chargingSo I guess it's a trade off, if you want a high quality low cost carport, you are going to need a flexible installation schedule, and some patienceHope this helps
Roger Hill
Lawrence Kansas

Stay away from buying their productThey lie to their authorized dealers on delivery times, told me 4-week, it has now been months, got a call finally on a Friday for a Monday install, got everything moved and ready, only to have installers not show up or callI called the company the next day to be told a story about the installer and they would set it up for days later, always late afternoon, which I am told is between 6-pm ? Again, no one shows up or callsWorst company I have ever dealt withI am ready to lose my deposit and find a reputable company that actually cares about their customers

I wish I had read the reviews here before I ordered! As of 9-19-17, I was weeks out from orderingI initiated contact with CCI at Week 4&8, they never asked my name, only told me they would contact me ahead of deliveryI contacted them on 9-19-and talked with Amy (Customer Service Manager?) and she gave me a projected date of 9-28/29-This morning I contacted the scheduler since I haven’t heard anything from themShe tried telling me she left voicemails and I haven’t returned her calls, as a Government employee, I have learned to delete nothingI looked through both cellphones to verify I had no voicemails from them, deleted or notI have a scheduled install date of 9-28-17, we shall seeMy review is solely based on their Customer Service, or rather lack thereof! I have taken off of work and will be awaiting delivery, I really hope they show up on time, as my time is expensive

This was Carolina Carports third time of cancelling with me todayShould have been installed in July 2018, then August 2018, now September 2018, they have cancelled all three timesSo I have finally cancelled my order and got my deposit backAvoid this company at all cost