Carpet America

RE: Revdex.com Complaint # [redacted] Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good afternoon, RE: Revdex.com Complaint ID # [redacted] As stated in the response you received from the student, the university is currently working with her and she is pleased with the assistance being provided.Please note that she is choosing to leave this complaint open however, is actively working with her Academic Counselor.Kind regards, [redacted] MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] Mail S [redacted] Phone ###-###-#### Fax ###-###-####email: [email protected]

RE: Complaint # [redacted] Ms [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Coordinator University of Phoenix Office of Dispute Management South Riverpoint Parkway, Phoenix AZ Mail S CF-S Phone: ###-###-#### Fax: ###-###-#### [redacted]

Thank for sending this for our reviewThe following message was sent to the Revdex.com this morning: From: Tondra R [redacted] Sent: Wednesday, September 14, 11:AM To: 'Karina Rodesno' Subject: Email of 2: You have a new message from the Revdex.com complaint # [redacted] Good morning, KarinaWe received a second inquiry regarding this student Since there is a FERPA on file, we are attaching the response that is being sent to her today (password to follow)If you have any questions, please do not hesitate to contact our officeKind regards, Tondra R [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate all the help and understanding I have received from [redacted] from the University of Phoenix, I feel things are moving on the right track, however I don't feel comfortable with closing the complain until I have received my new evaluation and I know for sure where I stand I am very happy with the help I have received so far but as you can understand I would like to get things completely cleared before moving forward Regards, [redacted] ***

Thank you for providing us with the opportunity to review this student's additional concerns.Please be advised that we have responded to her via the mailing address provided in her complaint This reply was mailed on 09/29/ Kind regards, Tondra R [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

Hello and thank you for providing us with another opportunity to review [redacted] s concerns.We are in receipt of her additional comments and have not received any information that would change our prior position.Please be advised that the student has exhausted all levels of appealKind regards, Tondra R [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S [redacted] Phone [redacted] Fax [redacted] email: [redacted]

RE: Complaint # [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]

I received the responseThey are fixing my financial aid but they have not responded regarding them reimbursing me for the tax return they told me that I had to amend in order to get financial aid

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of
our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***Mail Stop: ***Phone: *** Fax: ***

I did withdraw from school..and I did not meet attendance..and I sure did not call to resume classes in Januaryso I see that I will get nowhere with this issue, I will just pay the supposedly balance I owe to get a transcript sent out to me, so I can attend a school.Revdex.com:
I have reviewed tHe esponse made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have not received any email from University of Phoenix about thisI hereby grant permission and authorize the Revdex.com to receive any information on my behalf regarding this issue

RE: Complaint Number *** Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsDemlow and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R*** MBA/HRM Senior Manager University of Phoenix Office of Dispute Management *** ** *** *** *** ** ***
*** *** ***
*** *** *** ***
*** ***

Thank you for forwarding a copy of this student's FERPA release.We have documented it and forwarded a copy of our response to Karina Rodesno as indicated. Tondra R***, MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management *** ** *** *** *** ** ***
*** *** ***
*** *** *** ***email: Tondra.R***@phoenix.edu

RE: Revdex.com Complaint # *** Dear Ms***,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via emailDue to privacy laws the University of Phoenix cannot release the results of our findings or
communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Complaint # *** *** *** Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management *** *** *** *** *** ** ***
*** *** ***
*** *** *** ***
***

RE: Complaint # *** *** *** Dear Ms***: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by *** *** and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our
findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone: Fax: 602.383.0233***

I have not received any contact as to how this is going to be handledPlease contact me via email *** or ***

Yes, I took care of the bill, but I find it suspect that if the school was so open and transparent about its financial and lending practices, then I would have been notified of the past due amount at the time of dis enrollment, and not had to find out on my own months later I will be filing a grievance with the Department of Education and the Arizona Department of Education and Commission for Post Secondary Education Hopefully, this will continue the school on same path as ITT, and not allow students using federal loan, grants, etc be allowed to enroll in your for-profit school, emphasis on profit Unfortunately, I found out too late about the predatory practices of the school I would like for documents that I signed at enrollment to be provided to me at the email address on file with the school. Even though my letter may not help me, I will be certainly sure to advise everyone I know, and don't know, through social media platforms and websites, as well as education accreditation agencies how crooked the UofPhoenix really is Not expecting, or even hoping for a response at this time, because since the solution I wanted is not being given, there is nothing else that we need to discuss, other than sending my enrollment document to my address on file