Carpet America

RE: Complaint # [redacted] [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has mailed the response directly to [redacted] on December 20, We have forwarded the response letter to the email provided and believe this matter to be resolvedDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if my account showed my award Pell Grant credited and my debit memo disbursement of my excess funds sent to my checking account direct deposit I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We received notice on April 09, of your inquiry concerning your prior balance with the University of Phoenix Online and the status of reporting to the credit bureausWe appreciate you taking time to present your concernsIn order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consentRecords show that a signed FERPA release was received along with your inquiryAs such, a copy of this letter will be forwarded to the Revdex.com through the method indicated once the FERPA release is reviewed and approved If any errors exist on the FERPA release form, the Revdex.com will be notified that copy cannot be issued directly to them without an updated formPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matterAn additional blank FERPA release form has been included in this response for your convenience, should an update be requiredAccording to your account history, your account was sent outside collections for a valid balance due of $due to your premature withdrawal from your payment period in addition to the financial impact of two non-passing grades within the payment periodRecords show that our prior response to you validated the balance and show that you were granted a one-time courtesy adjustment of $off of your collections balance, reducing the outstanding balance from $to $Research shows that you were provided a detailed explanation of how the balance came to be and a confirmation of its validityYou were also advised that your remaining balance of $would remain with outside collections until such time as it was resolved in fullContact information for the collection agency was providedPlease see the enclosed copies of our prior responses to you for an explanation of your account history, balance validation and actions taken by the University on your behalfUnfortunately, records show that resolution of the outstanding balance was not completed within days of the original placement with outside collections, resulting in a charge-off and credit reporting of the debt for non-payment was processed on September 30, Research shows that you entered into a settlement agreement with the assigned collection agency ( [redacted] ***) and made a single settlement payment of $on January 12, Once your payment was received, the University of Phoenix processed a write-off of the remaining balance of $in accordance with the terms of your settlement agreementResearch then shows that you returned to attendance in January of and attended your program to completion in December of The University does not offer a removal of credit history for balances that were charged-off for non-payment as a standard business practice I have contacted our collections division and have confirmed that the appropriate credit agencies have been notified of your payment/settlement, however, standard business practices mandate that the entry remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies from the point that the balance was resolved in full In your grievance you requested to have the valid line item associated with your University account removed from your credit reportBecause the University has a vested interest in its students and their educational goals and as a customer service gesture, we have agreed to grant a one-time removal of the negative line item from your credit reportPlease note that it may take up to days for your credit report to reflect the change in status or removal of the line itemI have included a copy of your official account history for your review and recordsYour account with the University is currently in good standing and reflects a zero balanceSincerely, [redacted] Executive Account AnalystUniversity of Phoenix

Thank you for bringing this matter to our attention We have had a manager follow up with Mr [redacted] and have taken note of his concernsThe University strives to provide excellent customer service, and we regret that our staff has fallen short of your expectationsThe University of Phoenix is always eager to review comments of deficiencies from its students and works diligently to review and improve areas identifiedWe look forward to assisting youKind regards, Tondra R [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] *** ODM University Account Analyst University of Phoenix Office of Dispute Management

Dear Ms [redacted] : We received notice on July 6, of your complaint filed with the Revdex.com concerning your account with the University of Phoenix Online In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:· Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx· Click on the Program tab· Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I have researched your account and found you enrolled in September 2011, selecting Financial Aid as your primary payment optionThe University was unable to facilitate certification of your Title IV loan request as you were no longer in attendance at the time that your funds were able to be awarded It is a requirement of the Department of Education that you must be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program in order to be eligible for any Federal Student Aid As you were no longer eligible to receive the Federal Student Aid that you had applied for, the cost of your attendance in two weeks of one class became dueThe University recorded your last date of attendance as October 5, Tuition and fees for your enrollment and attendance in one class totaled $830.00, as itemized on the enclosed copy of your official account historyMs [redacted] , after completing a thorough review I find the balance of $to be valid and correctYour attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesYou were provided with the academic and financial policies in the student catalog and upon enrollmentYou were also provided with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of these and other enrollment documents through the University Services office at ###-###-####When the campus exhausted efforts to collect the balance due, your account was referred to the collections officeYour account was referred to a collection agency and the balance charged off on July 6, As we have validated the balance due, your account will remain with a designated agency until paid in fullIf you would like to remit payment now, please contact a collection representative at ###-###-#### I hope you find this review informativeIf you have any further questions, please contact us.Sincerely, [redacted] Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Online

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsS [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

Revdex.com Complaint ID# [redacted] The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Complaint # 11514571 Ms. [redacted] Dear Ms. [redacted] : Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the... University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management 4025 South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted]

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

RE: Revdex.com Complaint # ID#: [redacted] Dear Ms [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

May 29, [redacted] **Maricopa, AZ 85138Dear Ms***, IRN: [redacted] We are in receipt of your most recent concerns as presented to the Revdex.com We have conducted an additional review of your concerns and our prior responses You presented concern with the cost of Year Residency ( [redacted] ) and where it is listed as far as cost/justification Being that this is credits, our system is unable to show a pre-invoice for this course on our end or on the student’s end (eCampus) Our advisors have to request an unofficial invoice to be created if the student needs to see something in advance Once the student posts attendance at residency the $is then officially invoiced with any applicable tuition reduction The cost has been $since 09/01/2011.Our records indicate that you have a workforce solutions tuition reduction of 5%, which would bring your cost down to $ We did find that the price you were quoted, $1578.50, was a calculation error but we can honor that by completing an adjustment once the residency is invoicedIt is our hope that this effectively addresses your questions related to the cost We did find that all other matters were addressed in prior correspondence and would encourage you to review all such correspondence accordingly.Unless we receive new inquiries, this will serve as the University’s final response in this matter.Kind regards, Office of Dispute ManagementUniversity of Phoenix | cc: Student file; Marie Garcia – Revdex.com

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra C [redacted] Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted]

Good afternoon, Please note that we responded to the complaint below on 07/19/2017.As we have not received a FERPA from this student, we responded to [redacted] directly.Kind regards,Tondra R [redacted] , MBA/HRM

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] , Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

January 26, [redacted] ***RE: [redacted] Dear Mr [redacted] :This letter is in response to the inquiry you filed with the Revdex.com (Revdex.com), receivedJanuary 25, 2017, regarding your account with University of Phoenix.I have researched your account and found you enrolled in the Bachelor of Science in Information Technology (BSIT/ACS) degree program with University of Phoenix and were admitted on July 6, 2016.Records indicate you selected the Federal Financial Aid Plan as your primary payment option.The 2016/aid year application for Title IV (TIV) federal student financial aid funding was certified with an Academic Year/Loan Period (AY/LP) of August 16, to July 31, and included a 12/credit splitThis means you were required to successfully complete credits and meet the calendar and instructional week mid-point of your loan period before becoming eligible for the second disbursement.The first disbursement of $6,in unsubsidized funds posted to your account on August 31, 2016.The estimated cost of tuition and fees to successfully complete the first disbursement period were$5,526.20, leaving an approximate credit balance of $The credit balance was issued to you,September 1, 2016, in anticipation of you successfully completing the first half of the AY/LP requirements.Unfortunately, you did not complete the AY/LP requirements when you were out of attendance longer than the allowable days after you withdrew from the August 16, GEN/courseThe University was obligated by Federal Title IV guidelines to calculate the Rate of Progression (ROP) to determine the percentage of federal financial aid you have earned for the payment period based on your last date of attendance, September 6, 2016.It was determined you earned 15.6% of the AY/LP requirementsThe University was eligible to retain$1,of the $6,in TIV funds received and required to return $4,to your lender as unearned fundsA balance of $remained outstanding as the cost of tuition and fees were $889.55.Please see below for a general breakdown.? Unsubsidized TIV Disbursement 08/31/($6,184.00)? Credit Balance Issued to Student 09/01/$ 657.80? Application 06/20/No Charge? GEN/08/16/Credit $ 738.00? R:GEN/08/16/$ 151.55? TIV Return to Lender 10/17/$4,664.00Balance Remaining $ 27.35Your attendance in class is voluntary and constitutes accepting the services provided and acceptance and responsibility of the applicable feesThe cost of tuition was prorated, based on your attendance, asoutlined in the University catalog and Consumer Information GuideYou signed documents for your admissions to the University and agreed with the policies provided and the financial obligations associated with enrollment in University of PhoenixFor class policies please see the "Policies" link on the left side of the classroomFaculty and student/learners will be held responsible for understanding and adhering to all policies contained within that linkUniversity policies are subject to change.We appreciate your attention to this matter and have applied your October 21, payment of $accordinglyYour account currently reflects a zero balance as outlined on the enclosed account history.Mr [redacted] , you stated you were “enticed” to enroll with University of Phoenix and withdrew because the University is not accreditedAs outlined in the University catalog and on our website,http://www.phoenix.edu/about_us/accreditation.html, the University of Phoenix is accredited by the Higher Learning Commission (HLC)The goal of accreditation is to ensure that education provided by institutions of higher education meets acceptable levels of qualityThe University of Phoenix has been continually accredited since by the HLC and its predecessor.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to [redacted] If you still have access to your student website, you can submit this form electronically as outlined in the following steps:· Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx· Click on the Program tab· Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to furtherreview this matter.I hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Sincerely,Lisa A***Senior Executive Account AnalystUniversity of Phoenixcc: Student file; [redacted] Director of Financial Services

Hello, A response letter has been sent directly to the student In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to [redacted] Best Regards,

RE: Revdex.com Complaint # [redacted] Hello, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Star C***University Account Analyst