CarShield

If I could give it no stars I would . Car shield is a Ponzi scheme and they only cover the smallest fixes on your car not the major ones. And now I’m reading reviews it sound like you go through *** if they attempt to cover anything . They tell you the engine and parts are covered and I needed the mass air flow replaced on my engine . But somewhere in the policy they say they dont cover the parts on the outside of the engine but only the inside parts ( whatever that means ) . They fix the ac but not the heater core . They cover suspension and wheel type issues but not the control arms . Under my diagnositic everything that was wrong car shield “didn’t “ cover ... I cancelled this scam and got my money back . The customer service rep just kept saying “your radiator may go out “ Im telling her that’s an easy fix and if I have to come outta pocket at the shop regardless it’s no point in having this coverage. And all they wanna do is go over coverage and policy but don’t address where these things aren’t brought up in the policy . Oh and they tell you it’s a 20day grace period on the 20 th day when I took my car ( which I called the day before to verify ) they told the shop it’s 21 days and cause I came on the 20th day with issues they weren’t gone cover it anyway . Basically told me that my car can’t mess up within them 20days ... this is nothing but a Ponzi scheme .. the mechanics even told me they have had customers pay on this for almost a year just for their car to breakdown and NOTHING is covered !! Thank god I got out while I did and I’m taking my sister and my mom who started a contract with car shield with me after they heard of my experience... they won’t get anymore of my family money !!!

I purchased a policy from Carshield , after waiting 4 weeks for someone to awnser my question no one from the company reached out. Repairs to my vehicle were performed how ever I had to pay out of pocket over $1300 and as of today no one in the company has explained the reason for it, my copay was $100 not half of the total bill

I got warranty insurance from them. I had transmission problems with my truck. I took it to Ford per their Carshield policy. They had a tow truck to pick up my truck and take it to Ford. My car was at the Ford dealership for about a month because they were waiting on Carshield to give them the permission to fix it. I told the mechanic not to take the transmission out until he finds out if Carshield will pay for it. The mechanic said he will make sure that everything is ok. The mechanic took the transmission out. I called Carshield and they said it would not cover certain parts of the transmission. When I purchased the Gold coverage with Carshield, they told me it covers everything. They refused to pay the mechanic for taking out my transmission and repairing my vehicle.

I currently had the gold package. My sunroof window motor stopped working. I took it to the dealership and contacted carshield. I was informed that my policy doesn't cover sunroofs. I explained that I am covered for power window motors and this is a window on my roof that has a motor and it failed. I was informed to look at part D section D where it states that aftermarket sunrooms are not covered. I told the lady that my car does not have an aftermarket sunroom and it came from the factory with a sunroof. She told me that the power window unit is only for windows in the car. I told her that I have a window in my roof that has a motor. she informed me that it was not covered due to it not stating sunroof motors.

The wording in the policy only states POWER WINDOW MOTORS, sunroofs are not excluded in the policy. Sunroofs are window on the roof ones car.

On or about JAN 18, 2019 in Rancho Mirage, CA on channel CNBC having seen & heard CARSHIELD’S TV-Commercial advertise their “Offer for a Car Repair Service Plan or Policy;” and, so I purchased it;

Since JAN 18, 2019 to date, for the last 9-months I have paid CARSHIELD’S $16.99 monthly fee and intend to continue paying it provided they correct their what I believe may have been their unintentional mistake;

On or about NOV 01, 2019, when my car’s transmission broke-down, was towed to my GM Dealer that’s serviced my car for year, they advised their labor cost overhaul it would be about $1,000 more than their $4,292.55 for total cost to replace it with a GM one with a 3-years or 100K warranty; and so, I authorized them to replace it;

· NOV 04, 2019 however, when my Service Mgr. phoned CARSHIELD requesting their payment for my GM Dealer’s $4,292.55 repair bill, they declined to make this payment;

That day however, when I phoned CARSHIELD’S Complaint Dept. he advised me their records show what they sold me was not “Their Car Repair Service Policy but instead was actually “Their Car Roadside Assistance Policy!

After hearing that from him, I phoned CARSHIELD’S Customer Service Mgr. and he advised me their records show what they sold me was not “Their Car Repair Service Policy, but instead was actually “Their Parts Sourcing Service Policy” because of CA Insurance Laws!

Given, each of CARSHIELD’S 2-employees informed me 2-conflicting Policy’s, one entirely different fro the other, I felt uncertain about whether this happened either unintentionally or intentionally.

Since, in-fact, unbeknown to me, although I purchased neither one of them, CARSHIELD’S 2-employees told be that is what they sold me!

Thus, while my interest is not to make an issue of whether CARSHIELD unintentionally or intentionally sold me either one of above 2-different Policies, my interest is to resolve and settle it quickly and amicably as a business matter.

Enclosed is a letter you sent to *** activating "his vehicle service contract and telling him that if his factory warranty has expired he would be responsible for repairs." I would like to know what kind of scam are you running? *** spend the majority of his life with a disability called "Ushers Syndrome" which means he started going blind and deaf at a young age. He has never owned a car or even driven a car in his entire life. For you to have our address for him means you probably stole his identity since he was in a nursing home for years before he died at age 86.

I have a warranty on my 2013 Audi Q5 Turbo that needs repairs and the warranty company wont pay. The warranty wont pay for parts that Audi says I need. A warranty adjuster came out and they still wont pay. Prior to accepting the contract I was told I have a diamond new car covand my only our of pocket is $100 and regular maintenance. Everything else will be covered at 100%.

The television advertisement by CARSHIELD is not correct.
Here's what happen to me dealing with CARSHIELD.
On 9 May 2019, I arrived to the Car Dealer at 7:00 am to replace a bad tire sensor, which was covered by CARSHIELD. I realize the time different, so I waiting for the dealership to receive the authorization number#***, to begin the work on car.
At 9:00 am, my car was finish and the dealership faxed the copy to CARSHIELD. At 10:00 am, the dealership called CARSHIELD and asked if there received the fax. There reply no. CARSHIELD, then gave them another faxed number. At 11:00 am, the dealership called again. CARSHIELD did not receive the fax. CARSHIELD, again gave the dealership another fax number.
At 12:00 pm, The dealership called CARSHIELD again, there reapply there have not received the fax.
I called CARSHIELD myself to fine out what was going on.
Here's the answer:
Your claim has not been received so our adjuster can approve it . We are short handed and your claim is on a first come, first serve bases. We have not received a from the dealership yet. Have them re fax the documents again. Here is the faxed number, which was the first fax number given to the dealership.
Per instruction, I had the dealership use the first fax number. This was at 1:00 pm.
At 1:30 pm, I called CARSHIELD, there have not received the faxed. I had another appointment at 2:30 pm. I decided to buy for the repair, which was $200.32 dollar's.
I spent 6 hours at the dealership dealing with CARSHIELD.
The story continues:
I arrived home after my 2:30 appointment. Read my contract again. It seem that American Auto Shield is in charge of the maintenance warranty, not CARSHIELD.
So I gather all the documents necessary to cancel this warranty. I waiting 2 weeks, no reply by e-mail from CARSHIELD. Then I called them. They gave me the run around about why I shouldn't cancel the policy.
They finally canceled the policy.
My recommendation: is not to buy a CARSHIELD policy.
Here's the breakdown:
CARSHIELD: $170.95 MY PRICE: $190.95
My Deductible $100.00 . 00
Total: CARSHIELD BUY 70.95 .00
CARSHIELD sent me a check minus my deductible of $90.95. What would have happen, if I did not have a credit card or cash.

To whom it may concern,

I recently had to discontinue my contract with CarSheild, due to them failing to meet their obligations in fixing my 2005 Cadillac SRX. From July 2019 to November 2019, I had signed up to CarSheild, in order to have my Cadillac covered, just in case an issue had arised. I had taken my Cadillac to the local mechanic, and he informed me that the engine had went to bad to the point of telling me that I need to replace the car, or get a new engine. I decided to get a second opinion, and took it to a reputable dealership, to see if I could still get it fixed, and had agreed that the engine went to bad, and needed to be replaced. In turn, I had contacted CarSheild, to see if it could cover some of the costs; they stated that if that were the case, they would cover it.

For over a month, they had dragged out the process of locating the records of my Cadillac, which I sent to them three times via email and fax, sending an adjuster to the dealership twice to determine the problem. First, they couldn't get clear images of the problem, and it took them a week to inform me of the problem. Secondly, they sent another adjuster who found a completely different problem, that wasn't covered in the policy of the contract, and even the people at the dealership though that was very suspicious. In turn, they had lied, and stated that the dealership had sided with them, but after further investigation on my end,
it turns out it was a COMPLETE LIE, so therefore, they have proven that they're not trustworthy and disreputable, despite the fact I had paid them faithfully.

Premiums were paid to Carshield starting December 12, 2018 of $139/month on contract ***. The contract is for mechanical repair insurance as stated in contract. I made a claim for alternator repairs of $1,013.18, done July, 2019, and denied claim due to "car was totaled previously". Therefore, contract was voided and cancelled. I requested that paid premiums be refunded, since contract was "Void". Carshield cancelled policy and refunded November, 2019 payment but refused to go back any further. I called customer service twice and on the second call talked to a manager that stated a second month premium would be refunded in 30 days.

I've been with CarShield for 5 months and they've been taking 100.00 out of my account each month for a car warranty that was suppose to cover the transmission, engine, car rental etc., I had the gold package. ok my car went down on 11-16-2019. I notified carshield because I had the gold package warranty with them and was told to get it towed to Preferred Automotive on the 6300 of oxford ave. Phila., Pa 19111. They told me to wait for a diagnostic of the car then they would set me up with a rental til the car got repaired.I was told by the mechanic that my car needed an engine and they found one for my 2007 Hyundai Santa Fe. OK Preferred Automotive put the claim in with CarShield so they can get the ok to start the work on the car, only to be told by CarShield that Preferred Automotive have to split the engine in half or break the engine down so they can send their own inspectors down to inspect the engine only for them to deny the claim, so now I would have to pay for a engine that was suppose to be covered by a warranty that i've been paying on every month. So where have my money been going to and I want to be reimbursed all my money. This company is a scam!!!!!!!

Received letter stating IMMEDIATE RESPONSE REQUESTED , that I had not contacted them regarding my service contract and factory warranty has expired on a 2016 Nissan Rogue never owned such a car.
Would not give any star for sending out false information

I purchased a warranty from this company recently. I started having issues with my vehicle. I took it to a shop. I was trying to contact Carshield regarding the repairs. Every time I call, I am unable to speak to someone. The repair shop is in the process of fixing my vehicle. They are in the process of looking over my vehicle and will provide information regarding the repairs that need to be made.

I had Car Shield and making automatic payments. Check Engine light came on and I went to three repair shops for diagnostics and paid for 2 of them out of my pocket. The third shop repaired the problem which turned out to be an O2 Sensor. I submitted the bill to Car Shield 3 times and called over and over to confirm they received the bill. I waited for over a month and called to see where the refund was. They never sent a check, nor did they even call to tell me they were looking into the issue. I went to my bank after cancelling online and the back Rep. had to call them to confirm that they would not be taking any more payments out. The Rep. from Car Shield was giving her a round around, but the bank Rep. finally got her to cancel my membership and send an Email to confirm. They would have kept taking out the $79.00 if she would not have called. A RIP OFF Company, Beware.

Warning, Warning, Warning! I signed up with these crooks last month, then had an air conditioning repair for $900.00 and Carshield wouldn't pay. Said it wasn't covered. I had called them the day before the repair to confirm air conditioning/heating is covered under my policy. The nice lady in customer service said it would be covered but when it came time to pay, they refused. Referred me to the fine print on the agreement. Much different that the sales person said on the phone when I signed up.
Also,if you read the fine print of your contract with these crooks you will discover that they will only pay repairs up to the blue book value of your car. For example, if your car has a blue book value of $2,500.00 that is the maximum they will pay if you try to get reumbursed for a $4,000.00 engine or transmission replacement or repair..

.car shield sold me a policy for car repaire. when the car broke down the I took the car to shop and called car shield. the car shield ask me to authorize dismental of transmission. after dismental in pieces the car shield cancel my policy and did not refund my money. now ihave car in pieces the mileage is still 136000 miles on the car. car shield requires mileage between 5000 to 150000 mile to be insured. the transmission shop charged me 800 for removing and dismentalling.

When we were sold our policy we were told that it was comprehensive but when we read the finer details, many things were not covered.

If a company is going to be honest, disclosure before purchase is critical. Car shield was not honest with us and it has a "truth in advertising" failure.

I purchased this contract 7 months ago in order to assist with repairs if need be. In October my vehicle broke down and needed repairs. I called CarShield and they advised me to take it to and accredited dealership and I did so. I advised them of my contract with CarShield. I had not received a call or update from CarSheild. On November 7th I received a call from the dealership that my car was ready and that CarSheild advised them that they will not be covering the repairs. I called CarSheild to find out why my repairs weren't covered but no one has been able to give me any information. My account number is

Purchased coverage for 2015 Silverado around $100/month, had issues with vehicle and had repair claim started by my normal service garage, waited 52 minutes on hold to be denied coverage CarShield rep flip flopped on phone repeatedly and contradicted himself whenever required to avoid paying for the claim because it was not a cheap repair but as a customer if you pay for a service you should expect the provider to provide as all of their advertising claims they help so many people. I canceled the policy and attempted to get a refund and they will only credit one month back, I have spent $400 for a policy that does me no good. Car shield has done nothing for me they have provided no service to me and have taken my money, isn’t this fraudulent?

so I have had car shield for about a year an a couple months now, I purchase this warranty soon as I got my car off the lot instead of getting one with my bank. So I was driving my car 11/04/2019.And I said something aint right with the car.So I took it to the Honda dealership, where I go to get it service for everything, but remind u months prior to this I had to do a oil consumption test on the car cause the car was loosing oil real fast. I did that like the summer time, so I end up taking the car tuesday on 11/05/2019 to drop it off cause thats the next time they can get my car in to do a diagnostic test on it. So they ran the test and they found out something was wrong with the engine by doing the test. Thats when I called car shield who I pay 77.00 a month to faithfully, it comes out my bank account every month on the 17th. So I did a claim with them, So I did that all on tuesday. So the honda place called me and told me the inspector at car shield said I need to do a oil pressure test before they can even come out. SO the honda place had to order the part to do the test, which was money out my pocket of something they recommend for me to do before they came out, which they suppose to came that friday on 11/06/2019. so friday came the honda ppl called me and said they said they would be out monday, monday came they never came out, on monday the honda place called them and ask when y'all coming out cause right now its going on a week. So they said Wed they will be there on 11/11/2019. So the inspector finally came, he talk with the honda tech and everything for bout 1hour he was there, he even confirmed that something was wrong with the engine. So next day came thursday 11/12/2019 the honda dealership calls me and tell me, in order for them to pay or let them fix it they want me to pay out my pocket for a break down to get in the timing chain, which the tech know thats not a problem. my balance is already at 218.00 right from the diagnostic test and the oil pressure test they recommend. So now they want me to pay for a car break down to open the cap on the timing chain belt., which is 115.00 a hr for labor and it was go come to be 300 and something dollars. SO and they telling me they don't reburse any money back for none of this cause if nothing aint wrong. So I have been giving the run around bout this car and its ridiculous, whats the point off taking out a warranty on a car which, only thing I should pay for is nothing but my 100.00 deductible which is advertise on tv. Its false advertisement. I am very upset because I been with out a car bout to be 2 weeks and missed money, like thats ridiculous.