CarShield

I have been a member of Car Shield for one year and have paid them $948.00 and just submitted one claim for $199.00 through *** to fix my senor and Car Shield paid only $77.00 and I had to pay the rest. This is not worth the money I've spent and will be cancelling my subscription with them. I've always taken good care of my cars and have had very little repairs. Very dissatisfied with CarSheld and would not recommend them!

The representative (Mathew) wouldn't listen to what I was saying, kept cutting me off, and was a typical cocky high pressure salesman. Very disappointed in their business model. It's buy now or not at all. I hope Matthew's manager puts his foot up his ***.
Wish I could do it myself

I obtained and faithfully paid for a Car Shield policy for my 2003 Volvo S60. When the car needed a repair, my claim was denied because they said I lied about the mileage on the vehicle, which I seldom use. I did not. I had driven the car minutes before signing up for the policy. The Midas shop, which has serviced this car for as long as I have owned it, had a different mileage by 3000 miles. Why? I do not know. The issue to be repaired is the electrical control panel, which may have given with Midas or me incorrect mileage, but neither of us maliciously provided false information. It may have been a condition of the very issue requiring fixing.

I have had a policy with Carshield for over a year. I had an issue with my 2005 Cobalt where the engine light came on. I took my car to the auto shop about the issue. We were on the phone with one of the representatives about the issue. They will not cover the issue even though they advertise they fix those issues on TV. I pay $77 each month. This is the second time they have done this to me. I want my money back.

These people have been non stop sending me notices in regards to a 2012 Nissan Sentra 2-0 that I supposedly owe! That I need to get "recertified" in prder for the coverage to stay on. I don't even have a permit nor have I ever had a car. I'm worried how they got my name and exact address. I haven't even been in this apt for so long amd for them to know I live here is kinda worrying for me. I've called several times to have my name taken out of their system but they keep sending me these notices through mail. It's so fustrating. I feel like they are scammers! Can anyone relate?

I purchased a warranty to cover my 2007 Mercury Mountaineer Premier Edition on 7/15/2019. My contract stipulated that my transmission was fully covered. I had no problems with my transmission at the time. The only problem I had with my vehicle at the time was a whirring noise coming from my front, driver's side, wheel well, that I associated with my rotors.This was because, while getting a wheel bearing replaced for the second time in 2018, I was told by my mechanic that I would have to get my rotors replaced soon. I am a person that regularly checks and maintains my vehicles' engine fluids, but in the 3 years that I owned this vehicle, I was never able to locate a dip stick to check and fill my transmission fluid. Because of this issue, while driving home from work one day, I noticed an *** shop, and decided to stop and ask them how I could check my transmission fluid. I was informed that my vehicle was self-maintaining, which was why I did not need to, and could not, maintain the transmission fluid. I was asked if I had ever received a "wrench" light on my dashboard, to which I answered no. We had general conversation for a few minutes, and after about 15 minutes, I left the facility, without any work being required or recommended. I had been thinking about purchasing a warranty for quite some time, but because I was not having any problems with my vehicle, I put it off. After this incident, and seeing a CarShield commercial on TV, I decided to go ahead and purchase one. I continued to drive my vehicle daily for over a month, with no Check-Engine lights, and no problems with my transmission. I continued to have a problem with the whirring noise coming from my wheel well, and it gradually got louder, so I made an appointment to have my vehicle serviced at Goodyear. It seemed to me that, if there was a problem with the engine, which the transmission is a part of, that I would get an "engine" symbol on my dashboard. I never got that. When they examined my vehicle, they determined that the noise seemed to be coming from the transmission pump. They then informed me that they did not do that kind of work, and told me that I had to take my vehicle to a transmission shop. I then contacted several transmission shops, but most of them could not service me until the next month, so I went with ***, who was able to take my vehicle that next day. I went to get my vehicle that night, and was on my way home, when I started having problems with its driving. While driving, for the first time, I did encounter a "wrench" light on the dash, and I for the first time experienced what had to be an instance of the transmission slipping, so rather than driving home, I drove it directly to ***. They told me the next day that my transmission needed to be replaced, and they then initiated the process to get the work approved from CarShield. After about a month, with no contact to me by CarShield's adjusters, they rejected my claim. After contacting CarShield, I was informed that my claim was rejected because the problem was deemed preexisting. I was also informed that a wrench light could have indicated that there was an electrical problem, which would not have been covered by my warranty. I informed them that, in addition to not having any problems with my transmission, I had no electrical problems. They then maintained that, because of the way that *** had written up their report, I would have to show that the problem they reported was corrected before CarShield would cover my repair. I informed them that there was no way that I could prove correction of something that was never reported. The representative stated that she understood that, but because of the way that it was written up, and because an adjuster had said that it was possibly electrical, there was nothing that they could do. I then asked that my money be refunded, and she informed me that they could not refund my money because I was on a month to month agreement, and they don't refund monthly agreements. They are deliberately misrepresenting the report from *** to deny my claim. They can clearly see that I was asked if I had a wrench light when I visited ***, but they are acting as if I reported that as a problem. To say that the problem could also be electrical shows just how far they will stoop to to deny a claim. I am not stupid enough to try to file a bogus claim, and have the financial ability to get this type of work done. If I were to receive a "wrench" symbol, that would indicate a mechanical problem to me. But if I were to receive an "engine" symbol, that informs me that here is a problem with an engine component. This just doesn't make sense.

Car Shield just keeps calling me even after I canceled my policies with them. Recently they called and even though I no longer have access to any checks, credit or debit cards and I tried getting off the phone with them over and over they just kept talking.. A few days after finally getting off the phone I received a new policy from Car Shield which I did not approve. They had evidently used my old checking account information they had on file and rejoined me using this information after I Explicatively told them I no longer own a vehicle and did not want their service nor had a need for it. What kind of legitimate business practices such deception? This policy is for $79 monthly on a 2006 Chrysler I no longer own. I have since complained to them over the phone and asked to be removed from all mailings and then yesterday I received a second policy on a second vehicle (2002 Dodge Ram) I no longer own. This is for another $79 monthly. This is just outrageous business practice in my opinion.

I have prblam with my car A/C I drop the car to smithtown ford on May 15, 2019 before I drop the car I call carshield and ask for car rant they told go to any car rent we pay you $40.00 per day first I have to pay and send bill we refund you what over you pay. ford compny call so many time even I call to see the car no one come to see the car untill May 23, 2019 after that smithtown fore did' t got the parts and apporual. what ever the bill for smithtown ford they did,t pay v. belt I pay $45.82 and I pay $ 100.00 deductible.
Now I send bill car rant total I pay from May 21, 2019 to Jun 06, 2019 total $813.45 and they refund me only $ 280.00 only. I call them to they told only you can get this. Still they did' t pay $ 533.00.
On October 16, 2019 I call and canel the contract by phone I told them do not withdrow money from my account still they took the money from my account $ 109.00.
So I need my money for car rent $553.00 + $ 46.00 for the belt + $ 109.00 for monthly payment total is $ 688.00 and my harsement.

The worst warranty place ever avoid at all cost they will deny deny deny your claims

TERRIBLE COMPANY-- warranty not worth paper it is written on. TWO claims denied, over $10,000 repairs. First was because the dealership "looked at the various probable causes" before adjustor looked at it. We were out of state and thought it would be an easy fix to get us back on the road so we wrote a note to dealership to check it out Monday morning. We were also out motel, car rental, new engine... Second was turbo charger months later so we waited for the adjustor to look at it first. DENIED due to cause from first problem! We'd give it a no star review and we'll tell everyone we know to not deal with Car Shield.

CarShield- Representative *** took the call. Rep. advised me I would be sent payment confirmation as well as contract information, I was advised the info would be emailed to me at the email address they had already been given. Rep. chose to not follow thru with anything they advised me, instead was only quick to take my money. I waited multiple hours for the info I was told would be emailed right over to me. I had to call them back and was advised the previous rep was not the one who would send the info, complete opposite of what I was already told. I was then transferred to another department where Rep. *** told me I was lying and then continued to jerk me around, he was advised more than 7 times to cancel the service and refund my money to me. I advised *** several times if he could not do his job to get me to their supervisor, Rep. put the phone down and walked away ignoring me- after waiting for more than 10 minutes I was forced to hang up. Several minutes later the same Rep. *** called me back, giving me an excuse they had tried to get a supervisor- this is not true, I have worked in call centers for over 15 years and this has never been the practice to put the phone down and leave customer with dead air. I advised *** more than 10 times to put a supervisor on the phone and they continued to argue with me telling me I was wrong and told me that because I live in Florida it would take more than 60 days to refund my money and therefore I should just keep the service, this was also a lie. After arguing for more than 20 minutes a supervisor came into the line and admitted to me the first Rep. *** should have sent me the info and that the refund only takes 3-5 working days to be completed. After being lied to by more than one of their employees, it’s obvious the company can not be trusted. It is UNACCEPTABLE to lie to any customer. This should not be something difficult for any one to comprehend. After wasting an additional hour of my time I was finally told my money would be refunded, as this took place today the refund has not taken place. I work for the federal government, I will make sure everyone knows how dishonest CarShield’s employees are, what took place is an outrage!!!!

I went on-line to get a quote for what Car Shield would cost me for my vehicle. You cannot get a quote on-line, instead you have to wait for someone to contact you by phone. I received that phone call at which time I was given a price for the service. I told the young man that I couldn't afford it and was not interested. Since then I have received 11 Phone calls from ***, representing Car Shield trying to solicit me into purchasing their service. I have told *** that I was not interested, and to please stop calling me. The calls have not ceased. It has only been a week since I tried to get a quote on-line. I think that this borders on harassment.

I purchased the policy in September 2019, after 23 days my car started to give to jerk causing concern to not drive it. I called Car shield to tow the vechicle, they stated I would have to pay a portion of it. Did not know that was a stipulation in the policy. Took the car to the dealership and they proceeded to do a diagnostic. It was determined it was the transmission. Car Shield was notified and they stated I would have to fix something first to see if that was the problem, first changing the oil and the pan, which the oil was not even low to begin with. That cost me over $500 dollars to do. Then they said I needed to do a tear down, and made sure to state if they find I was at fault I would have to pay for the tear down, which could cost $3000 and that was not even fixing the transmission yet. Called today to request a refund, because what was promised when getting the policy was not up held. I feel they are trying to find a way not to pay for anything and keep giving me excuses on things I have to pay first. Now the net excuse is they need some other codes the dealership now have not supplied. Not once has the adjuster ever reached out to me to tell me what is going on and what he may need form the dealership. I paid $170 for a diagnostic for nothing. The car went to another dealership, and the same thing was done and they spoke to the adjuster and Car Shield is stating they never spoke to ***, which I find strange, when I spoke to the manager and her stated he spoke with the adjuster. There is too much of corruptness going on and I do not trust a word the company says.

Told I changed milage on truck and they couldn't cover my rear end when it went out
Reson #1 milage was rolled back and it was not

Reson #2 muffle was cut off truck and they said it' voids warranty has nothing to do with rear end. I even asked the guy about it he said it would be fine

I purchased a plan with this company do to a referral and TV ads. This comapny has great customer service but there coverage stink. I had to pay $1100 for suspension work that should have been covered. I have since talked to other companies for comparison of the plans and found several that will cover suspension work. I feel that I got skimmed out of my monthly payments because they were not honest. I have since cancelled and request my full refund from CarShield.

We purchased a AUPTGOLD coverage $106 a month powertrain gold w/Labor & turbo unlimited, when I took car for repair the car repair report stated the car was in good condition with full fuilds and that it was in fine condition, the insurance adjuster for Carshield did not even put car on rack to inspect bottom of car and determined from visually looking only at the front of engine and determined it needed major work, what a lazy inspection. no used car is perfect small drains etc, are normal for older cars. this is not a reason to reject all work 100% zero, the insurance is a scam, they should repair the car we maintained it with records turned in to Carshield and we paid our $106 a month. They just did not want to honor their promise to fix the car. the adjuster did not do his job he failed, therefore, they should fix the repairs as stated to me by carshield.

It took me 45 minutes and 3 phone calls ( because I kept getting hung up on) to cancel my policy. I did it because I could not find a mechanic to accept carshield. The reasons are the same as all other reviews. I was refused a supervisor by the customer service department. They would not stop talking over me. They put me thru ------- ***, just to cancel. I know they try to get you to hang up but that doesn't get the cancellation I was after. I had to call back each time I was hung up on and, yes, I got loud and beligerent because the rep drove me to that point, several times. I would not give this company the time of day, much less another penny! I want to be done with them but with the *** treatment I went thru today, I am going after a refund as well. Wish me luck!!!

DO NOT CALL THIS COMPANY! THEY TRIED TO PRESSURE ME INTO BUYING THEIR PRODUCT EVEN AFTER I TOLD THEM OVER AND OVER THAT I HAD TO CONSULT WITH MY PARTNER. THEY KEPT REDUCING THE PRICE 129.00, 109.00, AND 99.00 PER MONTH. I THOUGHT IT WAS TOO MUCH BUT I FINALLY HAD TO HANG UP BECAUSE AFTER I REFUSED THE 99.00 HE STARTED TO BADGER ME. NOW THEY ARE CALLING MY PHONE OVER AND OVER AND OVER 3 OR 4 TIMES A DAY UP UNTIL ABOUT 8:00. I HAVE ANSWERED AND TOLD THEM TO REMOVE ME FROM THE CALLING LIST AND THAT I WAS NOT TREATED WELL BY THE SALES PERSON AND LEAVE ME ALONE. I MADE A HUGE MISTAKE CALLING THEM AND I HOPE THAT MY COMPLAINT CAN HELP SOMEONE ELSE. I HAD TO LEAVE A STAR RATING BUT I WOULD THINK THEY DESERVE NEGATIVE STARS.

I bought an extension warranty from CarShield. They described two types of coverage. One was $65, and the second was $125. I chose the second one because they said it would cover everything. I took my 2007 Cadillac Escalade for service and they failed to cover all of the expenses. CarShield withdrew $112 from my account for three months and I had to pay $179 for a diagnosis on my vehicle; neither did they reimburse my charges from the dealership.

My vehicle was taken to the shop for diagnosis with the outcome of needing an engine replacement. This process started on August 20, 2019, to date the issues has not been resolved. There have been numerous delays and setbacks due to their processing of claims procedures (no one individual handles the claim, it's whoever answers you call that day). That person then has to review all previous notes; they may state they want something more (that wasn't previously requested), or will state they don't know what happened and the process starts over again). Additionally, it could take anywhere from 30 mins to two hours (I have waited two hours for someone to answer the phone) before the call is answered.
Listed below is a snapshot of the beginning process (documented by my repair facility):
1). 8/20/2019 = 10:44am = Vehicle received

2). 8/20/2019 = 4:14pm = Got a hold of Representative, then transferred, on hold for 30 minutes, Spoke with *** whom initiated claim

3). 8/20/2019 = 2:40pm = Got a hold of Representative, then transferred, on hold for 35 minutes, Spoke with ***, Original Diagnosis of Fly Wheel and or Clutch

4). 8/22/2019 = 1:01pm = Experiencing Technical difficulties. All lines down.

5). 8/22/2019 = 2:00pm = Got a hold of Representative, then transferred, on hold for 25 minutes, Spoke with ***, New diagnosis of Engine rod bearing, Client must approve tear down, Later approved by ***

6). 8/23/2019 = 4:13pm = Got a hold of Representative, then transferred, on hold for 15 minutes, Spoke with *** and set up for inspector to come out Monday or Tuesday

7). 8/23/2019 = 5:01pm = *** called warranty company and provided oil change record

8). 8/26/2019 = 9:00am = Inspector out to look at vehicle. Approves of *** findings. Cylinder #6 rod bearing spun. Needs new engine.

9). 8/28/2019 = 1:00pm = Got a hold of Representative, then transferred, on hold for 35 minutes, Spoke with ***, then hung up on.

10). 8/28/2019 = 1:35pm = Got a hold of Representative, then transferred, on hold for 12 minutes, Spoke with ***, Received inspector notes, Waiting on Client Service Records

to date this vehicle has been sitting at the repair facility: the parts place said stated they did not receive the order for the engine until September 18, 2018.
Copy of email dated Sep 23 at 10:31 AM from repair facility:

Dear ***,
Just wanted to give you an update with the status of your claim. I received a message from *** at Parts *** whom will be supplying the engine for your vehicle. His phone number ***. He stated that there was a delay in the shipping of your engine by 2-3 business days so it appears it may go out for Thursday. He also stated that he has no tracking number due to the engine not being picked up yet. If I haven’t received the engine by next Tuesday I will reach out to *** for its whereabouts. That’s all I have for now and I hope you have a good day.

Sincerely,
*** (Advisor)
***
After numerous follow up calls I received the following email from the repair facility.
Oct 3 at 5:11 PM

Dear ***,

Good afternoon and Happy Thursday! I received your message about wanting to try and get the engine wrapped up for Saturday. I would say we are looking more at either Monday or Tuesday at the latest, but that would be dependent on what road you would like to travel as I will soon explain. As you know the engine arrived to us on Tuesday, October 1st and was then inspected on Wednesday, October 2nd. Upon initial inspection of the engine it was obviously miss handled for the pallet it was attached to was in pieces and the engine was lying on its side. However the engine was not damaged and is surprisingly very clean so I believe you did get a good one. I have no information as to how many miles are on it, but I can tell you it was not from an X drive (all-wheel drive) vehicle. Yes it is the same engine, but in its current configuration this engine is not a simple transfer of parts from your old engine to the new one and drop it in. The 4 major items that are not including in your approved 29 hour labor estimate from American Auto Shield and inhibiting us from installing it in your vehicle would be swapping over your existing old oil pan to the new engine, swapping your existing pickup tube for the oil pump to the new engine, swapping your existing valve cover to the new motor, and finally swapping your existing injectors to the new engine. These are things that neither I nor possibly your warranty company could have forecasted for these parts are not compatible due to your vehicle being an all-wheel drive and the vehicle your new engine came from was rear wheel drive. To make matters even more complicated, for you to have any type of warranty with your new engine from Parts *** Headquarters which where the engine came from (12 month / 12,000 miles) they are requiring you to install new gaskets on the vehicle. So in order to keep a warranty on this new engine you will need to replace the oil pan gasket, valve cover gasket, front and rear main seal, and oil filter housing/cooler gaskets. This was also something that I was not informed of nor could have forecasted. I will forward the email their representative sent me so you may review the warranty information. I reached out to him today letting him know that they sent us an engine for an rear wheel drive vehicle and not an all-drive and due to their policy of having to replace engine gaskets it didn’t seem to bother him much. I attempted to contact your warranty American Auto Shield *** to see if you still have the remaining $536.54 remaining towards your Limited Liability value of your vehicle to help burden the cost of doing these swaps. However I spoke with *** (an order taker), then he transferred me to *** (Accounts payable), and then she transferred me to an adjuster where I was put on hold for an hour. If you are interested in going this route you will need to contact them and I would plan on more stall tactics and waiting from them. Listed below are the best and worst case scenarios for your additional out of pocket expenses to get your vehicle back on the road. The only real corners you could cut which I wouldn’t recommend at this point would be with some parts such as maybe a coolant hose and spark plugs, but since we are there I’d just do it. Lastly the passenger f*t tire will no longer hold air for the sidewall bubble that it had popped so I would recommend 4 tires as well. Read this over a couple times as well as the warranty regarding the engine that I will send following this email and let me know how you’d like to proceed. Talk to you soon and have a good night.

1). Cheapest Route / Voids Engine Warranty = (Labor) = 8 hours = $1279.04 / (Parts) = $1400.00 / (Tax) = $84.00 = Grand Total 1 = $2763.04
2). Doing it right / Keeps Engine Warranty = (Labor) = 10 hours = $1598.80 / (Parts) = $1712.00 / (Tax) = $102.72 = Grand Total Line 2 = $3413.52
3). 4 Continental Extreme Contact DSW non Run Flat tires (225/40/18) Front and (255/35/18) Rear = $1058.33
4). Alignment = $150.00
Sincerely,
*** (Advisor) ***

On October 14th another the parts place sent an email to the repair facility stating that although the engine was not an AWD the engine sent (which also was damaged) could be modified to fit my car. However, those modifications wold not be covered by the warranty and I therefore needed to pay over $3,000.00 to have the engine modified to fit my vehicle. I declined, contacted the warranty company and was told that the order was for an AWD vehicle and I do have to accept the substitute. I was told another order would be resubmitted. You should see that the VIN number for the engine was provided therefore the engine type should not have been mistaken. In addition the engine sent was damaged with a crack/hole in the top of the oil pain gasket. Below is the copy of the email.

From: *** [mailto:***]
Sent: Monday, October 7, 2019 8:59 AM
To: *** Subject: Re: *** Adams / Engine Estimate / VIN # ***
***,

Not to put you in the middle for this.... I did not realize that *** was the vehicle owner. I almost never deal with the vehicle owner as my customer is the Warranty Company. The engine we sent will work as the only real differences in the AWD and RWD is the oil pan. Within the used parts world, we have to utilize a parts interchange service and the Warranty Company purchased a Used Engine. To expedite the conversations between the 2 of us, please get me the following information.

For the engine, I know that the oil pan requires transfer old to new. However, was there any kind of damage to the valve cover we sent? If so, can you please send me pictures of that damage.

On Mon, Oct 7, 2019 at 8:42 AM *** <***> wrote:

***,

Thank you for the estimate. I know that the oil pan requires transfer old to new. However, was there any kind of damage to the valve cover we sent? If so, can you please send me pictures of that damage.

Thanks.

On Fri, Oct 4, 2019 at 5:33 PM *** <***.***> wrote:

Dear ***,

Sorry we were playing telephone tag today, but wanted to provide you with an exact estimate to get the existing engine you provided us operational. Listed below is your detailed breakdown. Until I hear from the client we are not proceeding with the existing engine per her request. Let me know what you and *** would like to do and I’ll talk with you soon. Have a nice weekend.

(Parts) = $1426.92

11-13-7-600-482 = profile gasket = $69.44

11-13-2-210-959 = set of aluminum screws = $70.05

11-13-7-559-537 = torx screw = $9.22

11-13-7-582-340 = torx screw = $9.18

11-12-7-587-804 = profile gasket = $79.94

11-12-7-584-128 = vent hose = $69.27

11-37-7-502-022 = gasket-flange = $23.09

11-42-8-637-821 = gasket = $52.68

11-42-8-637-820 = gasket = $52.68

11-65-7-593-303 x 6 ($20.58 each) = gasket ring = $123.48

18-30-7-553-601 = gasket exhaust = $40.32

11-65-7-620-508 = screw clamp = $53.44

12-12-0-037-582 x 6 ($37.15 each) = spark plugs = $222.90

83-21-2-450-384 x 70 ($.95) = motor oil = $66.50

82-14-1-467-704 = antifreeze = $24.75

33-41-1-133-785 x 2 ($28.10 each) = collar nut = $56.20

31-51-1-213-527 x 2 ($8.54 each) = o ring = $17.08

SYN x 6 ($14.38 each) = gear lube = $86.28

07-11-9-963-355 x 4 ($.77 each) = gasket ring = $3.08

17-12-7-540-127 = hose = $96.87

17-12-7-599-450 = hose = $102.17

17-12-7-599-452 = vent line = $88.56

17-22-2-245-358 x 2 ($4.87 each) = $9.74

(Parts) = Additional $200.00 buffer for unknown items either worn or that break

(Tax) = $97.62

(Labor) = 10 hours x $159.88 = $1598.80

Grand Total of Estimate = $3323.34

Sincerely,
*** (Advisor)
BMW of Fairfax
703-286-3403

From: *** [mailto:***]
Sent: Monday, October 7, 2019 9:27 AM
To: ***. <***>
Subject: Re: *** Adams / Engine Estimate / VIN # ***

Sonic Automotive Notice: This email is from an external sender. Please exercise caution when opening attachments or clicking links.

***.... the vehicle you have ... is it AWD or RWD?

On Mon, Oct 7, 2019 at 9:18 AM Stout, *** <***> wrote:
Dear ***,
Oil pan and valve cover will have to transfer. Existing valve cover and one on her engine do not have the same PCV system. Damage to provided engine is below. Hope this helps.

Sincerely,
*** (Advisor)
***
The emails and telephone calls continue throughout the month. As of today, October 28, 2019: I spoke with my repair facility the following is an account of what has recently transpired:
- repair facility informed by the manager *** at the parts facility that the correct engine would be shipped on 11 OCT with expected arrival date of 15OCT19.
- 18 OCT 19: repair facility followed-up (no engine received), and the manager (***) stated that he never received the request or information about the incorrect engine. He *** would place the engine order as an expedited request which should arrive in three days.
-23 OCT 19: *** from parts facility called repair facility asking to verify the engine type (all information was previously provided); in addition I also spoke with *** on the same day and confirmed the engine type. *** stated he would follow-up with *** (repair facility-***)
- 28 OCT 19: repair facility contacted *** (in the morning) who stated that the engine is in a pending status and he would could repair facility back within the hour- as of 3:30pm *** had not returned ***s call. In addition, I had also called *** and he informed me that the somehow the ball was dropped and the new engine was never ordered, he stated he was looking into this.
28OCT19: I contacted the warranty company (phone answered at 35 minute ***), I was informed that the repair facility is working with the parts facility to try to resolve the issue. The representative placed me on hold for approximately 20 minutes so she could talk with the parts division, when she returned she stated that the parts division wasn't answering so she sent an email. As we spoke someone from parts called the representative back and informed her that they were working to resolve this issue.
28OCT19 @ 4:21pm EST. While on the phone with the warranty company I received a call from the repair facility (***) informing me that the parts company has decided to reimburse the warranty company because they can no longer source the engine. The warranty company *** stated that they did just receive notification that the parts place will not be sourcing the engine therefore the claim will go back to an adjuster to see if they can find another source. I asked about my reimbursement claim for a three week rental (total claim was over $900.00, I was told that the warranty company was only going to cover $140 and the parts company wold reach out to me to try to settle the remaining amount of the claim despite the fact that I was told by the warranty company that they would cover the extra days (beyond the four days initially authorized because that was the estimated time to repair my vehicle) the rental was for a total of three weeks, I returned the vehicle because I knew I had to pay upfront then request the reimbursement. Also, my repair facility gave me a loaner vehicle for the first 20 days of this process so its not like I have had a rental since the start of this process.

As you can see, there is even the suggestion of cutting corners which I refuse to do. I have done everything on my part, supplied all documents with the initial request. I feel as though I am in a no-win situation: If I cancel the contract then my car is left unrepaird and the original engine is no longer functional so in the meantime I am still paying monthly contract fees for a service that has failed me.