CarShield

We can not stop the sales team from calling and harassing an elderly widow.

My mother has been called two-three times a week threatening her losses will amount... It is a new car with 100,000 warrantee,,, and less than 2,000 miles.

Between the calls... and even three way calls to me... she ends up crying.

I have asked politely for them to stop calling... stop harassing.... to no avail.

This is beyond harassment... please remove any and all records

If I could I wouldnt have given any stars was told my engine was going to be replace three days later told claim was denied that’s after an adjuster came out and told my mechanic to tear down the engine why would they have my mechanic look for an engine only to deny claim. DONT GET CAR SHIELD you are the phone for hours at a time the person who said nothing is covered is right they will deny everything with an explanation that makes no sense I’m canceling my policy Buyer Beware

For the past 2 years, I have been contacted repeatedly by CarShield to purchase an extended vehicle service warranty on my Nissan car. I have never researched nor intended to purchase any sort of extended warranty on my car and I've never opted in to be contacted by such companies. I DO NOT know how they got my information, and I have asked repeatedly to be removed from their database to no avail. They not only call me on my cell phone, but also mail me nondescript letters labeled URGENT and IMMEDIATE RESPONSE REQUIRED --- it's not only annoying and frustrating for me, but it's deceptive and surely illegal.

I was interested in a contract with this company. After escalating to a supervisor who could not answer questions about the contract He started high pressure tactics concerning pricing on the contract . I wanted to review the contract and gave a lawyer take a look too. This person Jerry stated he could not guarantee me the price of the contract promised if Zi did not purchase today. He blantantly would not answer me and even denied the arbitration clause being in the contract.

I took out a policy for car repair on my 2006 Hummer in May of this year and had an inspection to get ready for winter. There were repairs for the front differential cross number as well as some seals that were needing to be replaced. They did not want to honor the repairs because they say that they do not cover seals and that the differential is part of the suspension which it is NOT. Based on this decision I indicated I wanted to cancel. I indicated that I wanted a full refund as they did not offer me any service and was denied

Today I received a letter from Car Shield saying I own a car. I do not own a car nor do I know how to drive.The letter was concerning a vehicle warranty that has expired. I called them and asked that they remove my name and no longer contact me. I do not know how they got my name, apt. number and address. They refused to remove my name.

The first time I needed the coverage, they did not cover anything. The have broad buckets of uncovered items like "seals and gaskets." Also, nothing with emissions is covered. I would not recommend. There are better services out there. The shop I went to was surprised it was not covered. They deal with many extended warranty companies and expects most others would have covered my issues. All I can say is do your homework on any company or ask an actual shop which they see cover well and are easy to work with.

I had a Suzuki that I bought down at ***. The timing change had gone out and I had my warranty through Carshield. They wouldn't pay for it. Because of this, *** was nice enough to trade the Suzuki for another car. I got an Impala from *** and also had an issue there with the pressure control valve and the valve body. Still had my insurance through Carshield and they wouldn't cover that either.

At some point, during the three years I have paid for this insurance, I was supposed to receive a booklet telling me what exactly was covered and have yet to receive anything. I am paying for service that I can't use. I want to cancel and want a refund for the amount of time I have paid for this insurance.

I give this company no stars! We've been paying them for about 17 months and when we needed them when my car went in the garage it wasn't covered. We ended up paying almost $1000.00 out of our pocket to get the repairs. When I talked to the agent on the phone (when we first got the warranty) he told me everything was covered. I wish I would have read the reviews before I purchased the warranty. I would never recommend CarShield to anyone!

I have a warranty company by the name of American Auto Shield. I purchased a contract with them back in August 2019 for my 2004 Porsche Cayenne truck. Fast forward to October 14th took my truck in to the *** to be serviced/diagnostics. I was helped by a service advisor named ***. Diagnostics was performed and I had a "Front Differential" that was cause by an internal issue and was told not safe to drive. I also had my 1 1/2 year old twin boys with me. Next day I called Carshield letting the know that I just got a diagnostics and I would like to start a claim. I was told by one of the Reps that the advisor of the service place have to start the claim. I did notify my advisor *** that he needs to call and start a claim; in which I provided 3 different numbers given to me by the Reps of Carshield. *** started calling Oct. 15th until Oct. 21st leaving voice messages. We both even did a three way call on Oct. 17th got ahold to one of the Claims Specialist and *** was told to call back on Friday Oct. 18th in the morning to reach a Judicator He called and still no answer. I have been catching cabs back and forth to work. I can not get anyone to communicate and that's majorly the warranty companies fault. My advisor told me that he has tried and has done everything he could and that the warranty company would have to reach out to dealership now. I don't know what else to do.

I've paid $3093.00 for this companies Platinum repair coverage. My AC compressor went out, as per ***. This is a Hyundai new car dealership located in Hagerstown, Md. I got this companies' ok to take my car there to have it checked out. I paid $99.00 for the service. The result was that the compressor and the blower motor were malfunctioning, and needed to be replaced. The service writer called the company in question and we were both told that I would have to leave my car at the dealership for an undetermined amount of time until someone of their choosing could come there to verify the findings. I would have to pay out of pocket for a rental vehicle in the meantime.

Buyer Beware! This coverage is not what they advertise! Nearly everything that goes wrong is not even covered! Please read the fine print! Then once they have your payment info they literally don't want to stop taking your money, like seriously! I cancelled my account after realizing they wouldn't cover what I purchased the insurance for and realized a few months later they were still taking money, monthly, from my credit card!! Then they wanted to haggle about how much they owed and who was going to pay what. As of yesterday I got a text telling me my payment was PAST DUE!! Please Beware this company's commercial is very misleading.

Company refuses to honor the Do Not Call Registry, and despite assuring you that they'll cease calling you, they continue contact through a variety of satellite numbers that are associated with and avouched by their reps as the same company. This is a direct violation of the Do Not Call Registry.

Carshield a horrible unreliable company I really don't want to give them Any stars I do not. And will not recommend Carshield to anyone I needed my car fixed (engine) after having their policy and they refuse to pay a car. They even cancelled my policy Called for a refund they told me no but they didn't have a problem with taking my money as soon as I did a claim they cancel my policy and I've called multiple times and they keep giving me the run around sad to say but this company is fraudulent!! Now I find out that they're not even Revdex.com accredited this company need to be stopped and shut down. Refund me my money back I paid!

was told I have 60 days to try the service, and policy would be emailed and mailed. never received policy and when I again contacted them they said they would send out in 2 weeks, and again at 3 weeks did not receive so I canceled service and was told no refund due to trial time was passed , when they never complied to the contract by sending me the policy to begin with and asked for a refund of 3 months of payments they said no they sent contract policy out and no refund, they lied and waited till after trial period so I would not get refund.

I agree no trustly and bad Company...Many times call About my Problem they give wrong information lay ...my service workers (he speak with CARSHIELD directly ) sent to him all paper ...no unswer...Some boy made my claim before I was in service and .never call supervisior claim ...NEED CLOSE THIS COMPANY

I purchased CarShield back in August to have an extended warranty on my car in case something happens. I initially paid the $100 deposit and was told that if anything happens to my car all I needed to do was file a claim and it would be fixed. A month goes by I am billed $99 for the monthly fee. About a week or so goes by and I begin having trouble with my car. I call CarShield and they tell me to take my car to an ASE certified mechanic. I do that. I dropped my car off on a Thursday at the dealership the next day they call and tell me my transmission is gone. The dealership contacts CarShield and lets them know what’s going on that Friday. A representative from CarShield calls me and tells me that an adjuster will go out to the dealership to look at my car on Monday. Almost a week goes by and I haven’t heard anything. So I call CarShield they tell me that an adjuster just went out on that Thursday. Originally they’d guaranteed me that someone will be out there no later than Tuesday to look at my car. Another week and half goes by I still hadn’t heard whether or not my car would be covered. So my partner calls because at this point we’re frustrated from having to play the waiting game. CarShield tells him that I need to submit any documentation of service on my car preferably oil changes. I submitted the paperwork a week before my parter called. They finally find my paperwork and tell him that that’s not enough proof that I’d been keeping up the maintenance. CarShield never told me that I needed to submit anything other than oil changes. But this representative said that I needed more proof. How could I get proof when there was nothing ever wrong with the car prior to this. Long story short they ripped me off and had me believing that they would fix my car. But instead I’ve lost money and my car still hasn’t been fixed. When they told me when the issue first happened as long as I had paperwork my car would be covered and fix. They are a scam and I’m pretty sure they’ve ripped off other people.

Be very aware of this company. I can’t speak to its service because we never got a chance to use it. I am POA on for my mother who took out the policy. She shortly came ill and couldn’t drive, so she called and attempted to cancel the policy. She continued to be billed ever month. She died and I contacted the several times trying to rectify the situation and get them to stop charging the monthly fee. They told me they couldn’t because the POA is negated after her death. Well they have you there don’t they? The person who took the policy out has to cancel and since she is unable to do that given her death, so they continue to collect 99 dollar a month and provide nothing. DO NOT LET YOUR PARENTS FALL FOR THIS SCAM.

I took my car to the Nissan dealership for transmission issues. I let Carshield know. They asked for two different diagnostic tests--separate from one another. The second one they asked for required for the transmission panel to come off and pictures to be taken. The adjuster came out and agreed that the transmission needed to be replaced. It took Carshield 14 days to decide. The Replaced the transmission but charged me for the diagnostic and only paid for 3 days of the rental car which is not what they said to me or what they claim in their television advertising. I paid $400 for the diagnostic that they requested and I paid $590 for the rental car.

Around the month of April, I decided to do business with CarShield by virtue of a commercial I had seen on tv on a couple of occasions. My warranty after the purchase of my car over a year ago was about to expire. I agreed to have $99 deducted from my account at that time. I felt CarShield was a reputable company and would help if circumstances warrant. Over two and a half weeks ago, the Check Engine light came on in my car. I took it directly to the dealership's (where I had purchased the car) service department. The dealership is *** in Richmond, IN. I received very bad news that I would require a new engine. I immediately called CarShield. Initially, I thought that the process was started for a claim. My service manager, ***, made repeated calls to attempt to get the claims process rolling and get an adjuster to look at the issue. Further, he provided information regarding what was wrong and an estimate as to what it would take to fix the engine problem. He was unsuccessful in many attempts to solicit assistance. After almost a week, *** finally contacted an adjuster. The adjuster told *** that the engine would have to be broken down. Unfortunately, *** told me that ***'s service department does not do this type of work. There has been difficulty in finding a local entity to do this breakdown. I also fear any additional costs that I may have to bear. I live in Connersville and have difficulty getting around since I no longer have a vehicle. That fleeting contact by my service manager is the only contact I am aware of. No further efforts have been made to assist me in getting a workable vehicle. I would like assistance in getting the vehicle to the appropriate facility at no charge to me, getting the engine broken down per instruction, and finally getting my car repaired by virtue of the terms of the contract.