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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I took my car to be serviced at my normal dealership of Mazda. I let them know my lift gate no longer worked and that I wanted to get it fixed and I had Car Shield as an extended warranty. They told me that they no longer worked with Car Shield because it would take them two hours to file a claim and that they were not paid for the work they did on some recent costumers. I was very upset to hear this since when I called to get Car Shield they reassure me that I could use ANY Mazda dealership for repairs. So that was a false claim, because I’d their bad rep with this dealer I be could not longer take it anywhere. I could only take it to dealers that didn’t deal with their bad customer service. I called CarShield said that the dealer no longer worked with them because they were very unprofessional with them. They told me that another dealer 40 minutes away in Stamford accepted their service. I gave in and took the car there. Just to mention I had already filed a claim online a week before taking it to the second dealer. No respond at all for a week and half. The Stamford dealership filed a claim and didn’t hear back after 24 hours which they said was very strange because no other company takes so long. Now I have to wait all weekend to get my car back. I want a full refund for the months I paid for Carshield because they lied when they said I can take my car to any Mazda dealership when they knew that they had a bad rep. I want a full refund because I was actually never covered because they lied. I lost 145 for the diagnostics fee already and two days off from work. It’s the least they can do. It’s cheaper than the repairs they would have to make. That goes to show you how upset I am and how I can’t trust this company to keep doing business with them. I want my money back. I don’t even want to get this car fixed.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account. The notes from the claims department indicate you spoke with a claims specialist today (August 24th, 2020) and an adjuster has been assigned to your claim. The adjuster will be reaching out to your repair facility shortly to get your claim moving along.
We look forward to working with you towards a resolution in this matter and thank you for being a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I took my 2015 Dodge Grand Caravan to my dealer to have maintenance work performed. That is transmission fluid changed and the intake service performed. Upon starting the transmission service the technician discovered the transmission would require major service, a complete rebuild. The dealer filed a claim with CarShield, which delayed responding to the dealer. This activity went on for almost 3 weeks CarShield stating they had phone issues first then staffing Issues. Basically any excuse they could use. I decided I would pay for the repair out of pocket just to get my car back. Now after paying over $50.00 per day for a rental car and paying for the repair, CarShield denied the claim. I informed CarShield that the car was due transmission service, fluid change and filter, and that I was scheduling that very soon as well as the intake service all of which was normal scheduled maintenance and I even asked the representative if something was found during this service would it be covered. The response was yes as long as I waited until the policy took full effect. I did as instructed but now they claim it was a known issue and that I denied service at a previous visit.
CarShield is here to address your concerns.
As noted on the first three pages of your contract, American Auto Shield is the administrator of your vehicle service contract. We have contacted their claims department to obtain information on the repair claim you have referenced. The notes on your account indicate the reason your claim was not authorized was that it was deemed a pre-existing condition. The service records provided specify a failure approximately 124 days and 5894 miles prior to the date you purchased your contract.
Given that no repairs would be covered now or in the future due to this being a pre-existing condition, Carshield will refund your payments in full. You will receive on payment back to the AMERICAN EXPRESS ending 07270 and the remainder will be sent via check within 7-10 business days. This will cancel your Carshield contract. Also noted in your contract, rental reimbursements will only be granted upon approval of a claim so there is no rental reimbursement due at this time, see section C, Additional Benefits, Paragraph 2, Page 4.
If you have any further questions or disputes regarding your repair claim, please contact AAS directly or see Section M, Dispute Resolution of your contract.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
CarShield failed to respond to the claim in a timely manner. They offered excuses of telephone system failures and staffing issues. *** Dodge Chrysler Jeep Ram, the dealership I purchased the van from and the facility I chose to repair the van, contacted CarShield from day one. CarShield;s excuse was phone issues then staffing issues. Neither of these are disclaimers in their contract. Their failure to respond in a timely manner resulted in over two weeks of rental fees for us. They are responsible for those expenses. I believe the repair facility will state I never refused any repair on this van. As a side note this dealership had seven cars in their facility, each customer had to make other arrangements up to and including trading their cars in for new ones. I did not have that option.
Sincerely
Thanks for reaching out to us again.
If you would like to email us your SIGNED rental invoice, we will be happy to forward it to your service contract administrator for review and any reimbursement eligibility of the rental charges. Please send the paid invoice to ***
and reference your contract # ***. We have also attached a copy of your contract for your convenience.
We look forward to working towards a resolution with you on this matter.
Customer Relations
In response to the attached email received on August 25, 2020, I am sending a copy of my rental agreement receipt where I had to rent a vehicle for three weeks while CarShield made their determination not to cover my car repair.
I called CarShield and advised them of the claim the very day our car went into the shop and the dealer did so as well. In fact, the dealer and I called them multiple times to try and get a response to our claim and we were told they had not yet processed the claim and was a minimum of one week behind in processing claims because of staffing issues. Once they did finally get to our claim, they wanted all the vehicle's repair and service records. We luckily had all our service done at the dealership and all the records were promptly sent to them the same day. They again, did not respond to the claim for another week.
CarShield was told we rented a vehicle because we had our van in the shop awaiting their response for the repair and therefore, our van sat at the shop until they responded. Three weeks later, the response came. This is excessive in awaiting a response and it is my belief that CarShield should make restitution for their inability to complete their claim in a timely manner.
Their negligent behavior in processing claims for not only myself, but others who took their vehicles to the same dealership I took mine to has caused damage to not only my family but to many families that has to do without their only means of transportation, but pay exorbitant fees for renting a vehicle for long periods of time that should never have happened. CarShield only allows for 4 days of rental during the repair process. Therefore, their turn around time should be 4 days or less so their clients should not have to incur additional costs in the event the policy does not cover the repair they are filing the claim for. This should be a standard they should have meet, yet did not.
I am not pursuing this claim with you for the repair of my vehicle, but am pursuing this claim for the rental of the vehicle while we waited just for a response. Again, this was excessive and I should have restitution for my having to rent a vehicle for that length of time.
I appreciate your prompt response and your assistance in resolving this matter with such an unprofessional company such as CarShield.
We have been paying car shield for four different vehicle's for over 1 year for our daughters. With continuous payments ranging from $79 to $120 with coverage on any of our vehicle's even if we was denied a claim we continued to pay car shield and the required deductible amount and the car was not covered. With each claim we made the car shield will take days to reply with a denial. The first two car's they deny claims because it was not covered. We got our two working college students two more car's and one the motor went out, car shield stated something else was wrong when they denied claim, the other car the air went out and a pedal sensor needed to be repaired we took the time to read everything with in the contract to ensure we have met the requirements and this claim was denied. We requested a full refund because every claim we submitted was denied and we received no services from car shield. With each claim car shield had an outrageous retort for denying all our claims. In the words of ***...Car Shield is a hoax.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claims you have referenced. We see in their notes you did have 4 separate contracts at one time. However, contract # *** was cancelled due to a branded title. CarShield does not provide coverage on cars with a branded title. We see that you were reimbursed one payment for the contract on August 18th, 2*2*. CarShield will refund the remaining payment as a gesture of good will. You will receive that payment via check within 7-1business days.
The second contract in your name contract #***, was on a 2*12 Nissan Altima and then was transferred to a 26 Volkswagon Passat contract # ***. There was a claim created for the Volkswagon on March 18, 2*2*. On May 5th, 2*2you informed that claims department you were taking that vehicle to another repair facility and would call to have the repair facility file a new claim. There has been no communication on this claim since that day and it has moved to inactive status. We also see that contract (#*** )was cancelled on July 31st, 2*2and you were refunded the initial payment for that contract.
The claims department has no claim notes or pre-claim notes for the last contract #*** so we have no information on any repair claim denials. If you have paid for repairs and would like to see if you are eligible for reimbursement, please email the SIGNED repair invoice to [email protected].
Please let us know if you will be providing an invoice for review. We look forward to hearing from you and working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I put my 2007 GMC Yukon XL in the shop at *** Buick GMC to be repaired I had Carshield for my repair they recently repaired my water pump on October 25 2019 at *** and the approved the repair now that my transmission needs replacing they cancelled my contact while it was at *** waiting for there approval my truck has been at *** almost a month Carshield is saying that when I changed my instrumental cluster that there was a discrepancy in my mileage but they still approve the repair on October 29th 2019 I replace my cluster on October 25th of 2019 and when in 4 days later and got my water pump repaired and they approved it now that I need my transmission repaired they canceled my contract
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. Your contract administrator cancelled your contract because they were unable to identify the true mileage on your vehicle due to an odometer malfunction. CarShield can not provide coverage for any vehicle without verified mileage.
We see that you have already been refunded 3 payments. CarShield will refund the rest of your payments, minus the paid claim, as no future repairs or claims would be authorized due to the mileage discrepancy. You will receive the refund via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
After reaching a rep I? was told their computer server was down a few days later a rep called back and approved our claim, our air conditioner compressor was replaced at an approved garage, thank you car shield ?
Thank you for taking the time to let us know you are happy with our services!
We thank you for being a CarShield customer!
Customer Relations
I liked the fact that everything that could go wrong with my car is covered. I like having the peace of mind that it will be taken care of.
We appreciate your business and positive review!
Thank for being a loyal CarShield customer!
Customer Relations
This company ain't worth what they charge. They cover things that they KNOW will NEVER go out on their own. They only promote what gets your attention. I've wasted money on this company, that I could have just used to fix my car instead. Please do not waste your money in this company. You are better paying for repair out of pocket or trading your car in. I wish I can GET ALL MY PAYMENTS BACK!
We appreciate you bringing this to our attention.
We have reviewed the notes on your claim and see the dash control unit is a part not lised for coverage under your contract terms.
As a goodwill gesture, CarShield will refund your payment in full. You will receive one payment back to the VISA ending *** and the remaining will be sent via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I am a customer with carshield and they state in both their tv commercials and also on their website that they cover trans missions if you have a powertrain policy with them, which I do. In fact I have two policies with them, one is electrical and I also then added a 2nd policy to cover the powertrain. The commercial specifically shows a couple saying carshield paid for a new transmission and engine for their vehicle. My car was taken into the repair shop 4 weeks ago because of transmission issues. Both the mechanic, who was recommended to me by carshield, and myself tried continuously to reach them for a week and when I finally got ahold of someone in customer service they stated that they did not have anything filed for repairs by the mechanic because their system was down for a week so they were backlogged. Every time my mechanic or I have attempted to call them you are put on hold for over and hr and if you opt for a call back they don't get back to you for 4 or 5 hours. Now carshield is trying to tell my mechanic that they want to put in a used transmission, not one that is rebuilt, one that is used. The mechanic stated the one they are talking about putting in already has a lot of miles on it and most likely would fail right after the short warranty that would be on it. My mechanic also stated that since carshield wants to send them the transmission they could offer no warranty on the service or installation. This is not what the business advertises and I do not have the money to have to purchase another transmission in 6 months because their 'replacement' has failed. I have made every payment on time and expect to get the service they tell you they will provide. Also, because it has taken so long for them to start a claim, first because their system was down for a week and then because of their backlog I have also had to pay for a rental vehicle for these last four weeks. Carshield states they cover car rentals while you get yours fixed but are now telling me that they only cover up to $143.00. I have paid around $1000 so far for rental and am still using the rental until this is settled.
Thank you for bringing this to our attention.
We have spoken with the claims department to obtain information on the repair claim you have referenced. Per their notes, a claims specialist has spoken with you and your repair facility regarding the status of your claim. The part needed for repair has been ordered and the claim is moving forward.
Thank for you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I took out an extended warranty on two cars, I had the silver package. On one car I had trouble with the transmission. Took it to the shop and Carshield denied fixing my car. They never sent me a written contract on either of the cars. I've called twice to get that and I still haven't received. The transmission is going to cost $3600.00; I found someone else and they fixed it part way for $1500.00
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. On August 17th, 2020, your repair facility called in to update your claim. The repair facility disassembled and inspected the transmission and found that the cause of failure was the the 2nd gear clutches were burned up and down to metal. At that time the claim specialist informed your repair facility that the contract does not cover wear of clutch packs due to normal operation of the vehicle and your claim was denied. Since clutch packs are not parts listed for coverage under your contract terms, your request for reimbursement on your vehicle would most likely also be denied.
CarShield will refund your payments in full on this contract as a goodwill gesture and in good faith to resolve this matter. You will receive one payment back to the DISCOVER ending 9895 and the remainder will be sent via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have been receiving harassing calls from them all week. They have called me over 30 times in three days wanting me to sign up for services. I am not interested and I have told at least 5 people to not call my phone anymore and they keep calling. They told me that they have multiple files on me in their system. I asked that they delete my information from any database they have.
CarShield is here to address your concerns.
We have added your name to the no contact list. You will not be receiving any further communication from CarShield.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
On 08/06/2020 I took my truck to my repair shop as the power steering pump went out. I gave them a copy of my contract, which clearly stated this was covered. The facility tried in vain to reach American car shield claims department, which resulted in me having to pay them for the repair, parts and labor. I myself have tried to contact the claims department, for reimbursement to no avail.It has been 2 weeks. I called car shield and was able to reach "customer care for becoming a member" with no problem, and they will also transfer you to claims, but it is there the communication stops. I have also followed direction and filed online at [email protected] with no out come as the documents will not go through.
Thank you for bringing this to our attention.
If you would like to email you SIGNED repair invoice to ***, we would be happy to forward it to the proper person in the claims department for review of reimbursement eligibility.
We look forward to hearing from you and working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Carshield customer service and delivery of professional, quality service is very poor. It is very difficult to impossible to file a new claim for service. Members can only leave a message for a call back, but if you're not available when the representative calls you back, you have to leave a message again for call back. My mechanic and I have been leaving messages and emailing Carshield for 4 days (8/17 - 8/20). Today (8/20) I filed a claim online and finally spoke to an adjuster, for 15 minutes, who told me that he could not enter a claim for me because the primary status of my account is in backout. He could not override. This is the 2nd time I needed to file a claim and got this backout rejection. The adjuster gave me a customer service # to call. I spoke to *** for 30 minutes who couldn't override the backout status. She transferred me to the leave a message for call back line. I called customer service again and spoke with Tammy for another 30 minutes. She couldn't override the backout status. She transferred me to the leave a message for call back line. My account is current. I have never missed a payment and Carshield auto deducts from my bank account every month. I have been inconvenienced beyond measure.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. We see in their notes your claim has been started and is moving forward.
We do apologize for the delay in facilitating your claim.
Thank you for being a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: Someone from CarShield called me last Friday on 8/21/2020 somewhat unapologetic. No one from CarShield has not called my mechanic to get the ball rolling on my needed repair. Also, the fact that my CarShield account has been blocked from entering a claim twice now because the :primary status is in back out" was not addressed. Not until my mechanic is contacted and this back out matter has been resolved will I be satisfied.
Sincerely
Thanks for reaching out again.
Your account was removed from "back out" status on August 20th, 2020. The claims department is waiting for you either you or the repair facility to email the final estimate for repairs to your vehicle to [email protected]. Please forward those records at your earliest convenience. The claim can not move forward without the estimate for repairs.
We look forward to hearing from you and working towards a resolution on this matter.
Customer Relations
Complaint: ***
I am rejecting this response because:
I don't know the estimate for repair to my vehicle. My auto repair shop (***) already sent an email last week and have not received a response. There is no one answering the phone at CarShield. You can only leave a message and if my mechanic is under a car working when CarShield returns the call then my claim is set aside. *** contact information is in the CarSheild data base as confirmed by the customer service rep who called me last Friday on 8/21. Why waiting? I have waited long enough. If the objective of CarShield is to provide excellent customer service, then pick up the phone and call *** and get the estimate so I can get my car fixed.
Sincerely
I purchased a auto warranty from this company and the first claim they refused to pay and now car is down again and its sitting in a out of town shop where my daughter is attending college and since she lives off campus she has no way to get to school. I was informed by the company that the car fax records were insufficient for repairs
We appreciate you bringing this to our attention.
We apologize for the delay in facilitating your claim. We have contacted the claims department to obtain information on the claim you have referenced. Their notes indicate an inspection has been set on your claim and the claim is moving forward.
Please reach out to us should you need anything further.
Thank for you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: They refuse to pay the repair and they have left my daughter for 2 days now already without transportation in which she is going to college and cant get to her classes because she lives off campus. The dealer has contacted car shield and car shield told me over the phone they would not take the *** report as proof of maintenance and told me I have to have all my original service receipts to move forward. Car shiled already once befrore did this to me and never paid my claim or never paid me back after they said they would. They have a different excuse everytime and prolonging the claim so they can get as many monthly payments out of you as they can. Their customer servicd is rude and don't even try and help get your money. They always say we will call you back and never do and they tie up shops working bays then dont pay the claims filed. This is a scam
Sincerely
Thanks for reaching out again.
As noted on the first three pages of your contract, American Auto Shield is the administrator of your service contract and has full authority over repair procedures, approvals, denials and payments. The notes from their claims department to do NOT indicate a denial at this time. There was an outbound call made to you this morning (August 21st) at approximately 9:06am with information that the inspection has been set for the vehicle. Please call *** if you need further information regarding that inspection date and time.
If you would like to email your SIGNED repair invoice from the last claim you paid out of pocket, we will forward it to a claims specialist for immediate review for reimbursement eligibility. You can email the invoice to *** at your earliest convenience.
We look forward to hearing from you and working towards a resolution on this matter.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: That invoice was submitted 2 months ago for reimbursement on the first claim and Car shiled has left my daughter stranded and I cant allow this to continue to go on any further and this has affected my daughters life dramatically. I had to tell the shop to fix my daughters car again for the second time in a row and you had 2 days to get this right and just pay the claim and you failed. My daughters safety is more important to me then your lies to take care of this. If your sincere about this situation and want to make things right then you pay me back for both claims in which I have had to take out of my pocket including making your bogus monthly payment for coverage that has never existed for me and I will reconsider
Sincerely
We would like the opportunity to respond to our customer again regarding this complaint. As we stated in our last reply, American Auto Shield is the repair claims administrator and obligated party of your service contract and has full authority over repair procedures, approvals, denials and payments. Their notes regarding your repair claim do NOT indicate a denial at this time. There was an outbound call made to you the morning of August 21st at approximately 9:06am with information that the inspection has been set for the vehicle. Please call *** if you need further information regarding that inspection date and time.
If you have already paid for your repair and would like to email your SIGNED repair invoice , we will forward it to a claims specialist for immediate review for reimbursement eligibility. You can email the invoice to *** at your earliest convenience.
If you would like us to assist you with getting your invoice over to American Auto Shield for reimbursement consideration, we will need a copy of your Signed repair invoice.
We respectfully submit that we have offered to assist Mr. Roberts with submitting his repair invoice and he has not been willing to send it to us to this point. If Mr. Roberts is not happy with his service contract, we, as the marketer, can also offer to refund the payments he has made.
We request that this complaint be closed as resolved or answered.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:
Here are both of the invoices I have paid because of non pay from Car Shield. I will gladly pay the monthly premium once my claims are settled and if you dont want to pay these claims I will gladly accept your money back guarantee on payments I have made to you and will share any and all info you give to me to regrade my service at the Revdex.com. But as of right now I am out a lot of money and you guys have not paid a cent on a service you sold to me.
Sincerely
Thank you for emailing your 2 paid invoices. We have submitted them to your service contract administrator for review for reimbursement. We will be in contact with you within 24 hours.Respectfully,Customer Relations
Complaint: ***
I am rejecting this response because:
Will accept response upon payment of claims
Sincerely
I was told over the phone that with the plan I selected I had full coverage on all components of the vehicle and that they would send me a contract to review.
now that my hybrid pack has fail clearly shows in the contract that is not cover even though it is part of the entire operation of the vehicle.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. We are sorry to hear there was confusion on the coverage you purchased on your Hybrid vehicle. CarShield contracts do come with a 30 day/money back guarantee so that our customers have time to review the terms of the contract. You purchased your contract on June 16, 2020 and the unfortunately the review time has expired.
In an effort to apologize for the confusion, CarShield is still willing to refund you in full for your payments. This would cancel your contract with CarShield. Please let us know how you would like to proceed and we will process the requested immediately.
We do appreciate your business and thank you for being a CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have taken my car for repair and the dealer is unable to maintain contact or get a response from the Carshield to complete my repair, which is covered in my warranty. My car sat at the dealership for weeks as the dealer (and myself) continued to attempt to correlate communications with the adjuster in order to complete the repair. Eventually we had to pick up the vehicle because the company never responded. My vehicle has not been repaired and we've made several attempts to make contact via phone and several social media sources, with no success.
Thank for you bringing this to our attention.
We have contacted the claims department and requested information on the repair claim you have referenced. Their notes indicate they attempted to contact *** at your repair facility on Wednesday, August 19th, 2020 but he no longer works there and they were unable to obtain information on the cause of failure of your vehicle. The claims department then attempted to call you yesterday (August 20th, 2020) but there was no answer and your voicemail box is full. Please call the claims department *** to speak so a claims specialist can move your claim forward.
We look forward to working with you towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We took our vehicle back to the dealer after they contacted them referencing this claim and the vehicle is still without repair and the dealer states that Carshield is refusing all repairs on the vehicle.
Thanks for reaching out to us again.
On 9/15 your repair facility started a claim for new issue with A/C system your vehicle. This one was called in stating that the cooling fan cut out and allowed A/C system to over pressurize and blew a line off the condenser. Your repair facility requested a fan, line and condenser be replaced. The condenser is the only part that would be listed for coverage but since its failure was caused by failure of a non-covered part it is excluded from coverage and was denied. The other issue on this claim is the master cylinder leaking into the brake booster. This is Power Train Gold contract and it has no coverage for brakes. We hope this adequately explains your repair claim issues. Please reach out to American Auto Shield for any further explanation ***.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
Claims ignored not followed up. File claim told to take vehicle to repair car set in repair several days unable to reach warranty company. Had to take car back home. 1month later still haven't responded to claim. Finally got in touch with representative was told my claims and repair claims from dealer were not in the system. Went online and applied again still no response after 5days. But they still deduction monthly payments from my account.
We apologize for the delays in facilitating your claim.Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during that week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
If you are looking for an extended warranty PLEASE DON"T buy from Carshield. I'm not sure how it's legal for a company like this to be in business and do false advertising.
I had 2 claims submitted to Carshield. The first my mechanic received $400 towards a $2,600 repair, the second claim was denied completely. The second claim was a $700 repair and Carshield had a week-long system outage, so they didn't reply to my mechanic until after the car was repaired, 5 days after the car was taken to the mechanic.
I needed the car and the mechanic could not sit on hold for hours on end waiting for the claims department. When Carshiled eventually replied it was via email, I told the mechanic I would file the claim. I tried to file the claim online as instructed via the online forms submission without success. I emailed the same information as requested on the online form and didn't get any follow-up so I called over a week later. After sitting on hold, for only 30 minutes this time, the customer service rep check my claim and informed me it was denied. I canceled my service immediately.
I will say when you eventually get customer service they are polite and are knowledgable.
Thank you for bringing this to our attention.
If you would like to submit your SIGNED, repair invoice we will be happy to submit it for reconsideration and reimbursement eligibility. Please email it to [email protected].
We look forward to working with you towards a resolution in that matter.
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Failure to honer said agreement to approved repairs to registered vehicle ( 2006 ) Chrysler 300 Touring 05 engine. Created a scenario of facts that supported unfounded or supporting facts to validate their determination. Refused to assist in a fair and equitable manner to facilitate a reasonable resolve. I have availed them every opportunity to resolve this issue. My car has been at the dealership from April until Augusts of 2020. I have been with out a vehicle during such time placing my Chronically ill wife, health care and life at risk. Not with holding,my loss of revenue, by placing my businesses at risk of failure, for my car is vital part of its operations.
We apologize for the delays in facilitating
your claim.Due to the COVID-19 pandemic, most American
Auto Shield ("AAS") employees are working remotely; as a result, some
callers are experiencing connection issues and extended hold times.
Likewise, we experienced interruptions to our
claims and telephone systems. Our systems are now fully operational and
we are working to reach out to all claimants who were affected during the
previous week. We realize these issues are not acceptable and certainly
do not reflect our commitment to provide the highest levels of service.
We apologize for your inconvenience and look forward to providing excellent
service in the future.We have escalated this with leadership in the
Claims Department and an email was sent to your attorney explaining the status of your claim. Please contact us should you need anything further.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have been paying carshield for over a year expecting then cover my vehicle but it's time for it to get repaired carshield has not been honoring its contract even though I've been making all my payments on time they left me out to dry my car is in the mechanic shop and I can't afford to get it out and I thought they carshield would pay the bills so I can receive my vehicle back. I need my vehicle back because I suffer for the cancer and I also have an amputation very very serious that I have my vehicle so I can make all of my doctor's appointment and carshield does not care I want a lawsuit against carshield
Thank for bringing this to our attention.
We contacted the claims department to obtain information on the repair claim you have referenced. Their notes say this was initially called in as an overheating vehicle with a leaking water pump. Your repair facility was advised that the overheating and any associated damage would not be covered. They were also advised that the water pump had coverage under the contract. The claims department ever received an estimate or an invoice, so no repair was ever authorized. If you have had the water pump replaced, please forward that SIGNED invoice to us at [email protected] so that it can be reviewed for reimbursement eligibility. If you have not paid for the repair, please have your repair facility contact *** immediately to submit an estimate and move the claim forward.
We look forward to working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I am a Senior Citizen. I purchased a Warranty for my Vehicle over 12 months ago through Car Shield. I made all of my Payments on time on Auto Pay, and I kept up with all of my Maintenance required for this Contract. My vehicle broke down, and my Contract should cover Repairs, and now they are Refusing to Pay Up.
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. Upon review of the *** records on your vehicle, the claims department found there were issues with your engine before the date of purchase of your vehicle service contract. Due to the mention of those issues, your claim was denied as a preexisting condition. As noted in your contract, no rental reimbursement will be approved without a claim approval.
You purchased your contract on March 8, 2020 and have made 7 payments on your account. CarShield will refund your payments in full due to all future claims for the engine being denied as well. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com