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In February 2020 I purchased a Gold Package from CarSheild. In August of 2020 my timing chain needed replacement, which is covered under my contract with Carshield. I had a car towed to an ASE certified Chevy dealership and began the claims process with American Auto Shield. The shop sent over the diagnostics and repair estimates via fax and I was told by CarShield that I would be contacted when the car was ready to be picked up.
After several business days I didn't hear from anyone so I contacted CarSheild again, only to learn that the claim hadn't been started. After some back and forth I personally submitted the diagnostics and estimates myself and was told that an adjuster would contact the shop within 24-48 hours. At this point my car had been at the shop for one week.
I was under the impression that work would start by Tuesday 8/25, well after the 48 hour period. Unfortunately the most I could get was "an email was sent to the shop." This proved to be false. My car has now been at the shop for a week and a half with no work started.
I have been told that "these are the next steps" but a clear outline of the steps have not been provided to the shop or myself, as the customer and the consumer.
I am now being told to approve work or my car would be towed back to my home, completely wasting more of my time. CarShield and American AutoShield are the source of a communication breakdown that will cost me thousands of dollars, as I'm CERTAIN that as soon as I approve the work they will refuse to cover the costs of repair. There are reasons why it is becoming increasingly difficult to find a shop that will work with this company.
We apologize for the delays in facilitating your claim.Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during that week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
We appreciate your continued patience.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I bought a service contract from American Auto Shield for my 2009 Nissan Murano. When I bought the service I wasn't told that I car wasn't covered if *** stated that in 2018, two previous owners before indicated "ODOMETER PROBLEM REPORTED"
True mileage unknown disclosed by seller. That it would disqualify my car and any claim. I bought my car on 5/14/2020 and received a title from the *** stating my mileage as 147, 306. I bought insurance coverage from autoshield and provided them with the mileage information from my official title from the state. Now, that I've made a claim, my claim is being denied based on a note on my *** report from 2018, two owners before which states the true mileage unknown disclosed by seller. I was not aware of this note on ***, nor was I made aware by autoshield that any such not on carfacts would void my contract. The note also doesn't state that the odometer was rolled back, it noted the mileage was unknown. However, based on the previous mileage listed when the car was sold to previous owners and when I bought it, the mileage appear to be consistent and doesn't show any evidence of being "rolled back." In any event, I provided the milage I was aware of on my title and I wasn't notified that any note on *** dating back to 2018 would void my contract until I filed a claim. I think this is unfair and deceptive practice by autoshield. I would like them to honor my contract coverage which I bought in good faith.
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. The notes from the claims department state a *** report was pulled on your vehicle when your claim was filed on August 18th, 2020. During review of the report the claims specialist noticed a mileage rollback from a previous owner. As noted in your contract, CarShield does not provide coverage for claims on vehicle where the true mileage can not be verified. Please see Section D, Exclusions, Paragraph 2 (K) of your contract for further explanation of these contract terms.
We see that you have been issued a full refund on your CarShield contract. If you have any further questions or disputes regarding your claim, please contact American Auto Shield directly ***, or see Section M, Dispute Resolution, of your contract which we have attached for your convenience.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
The amount refund is only of my initial payment, not including my subsequent payment of August.
Sincerely
Thanks for reaching out again.
There was one payment refunded to your MASTERCARD ***. The remaining two payments will be sent via check within 7-10 business days. Please contact us if you do not receive the refund within that time frame.
Customer Relations
I had got with CarShield a month ago and been patiently waiting for my warranty to kick it..made my 2nd payment today and I called the dealership that works on my car amd they tell me they are only extended warranty company that they are allowed to work on is LDS. So basically I have car shield for nothing since the dealership wont accept yall.
CarShield is here to address your concerns.
We are sorry to hear your repair facility does not accept CarShield coverage. Although we hate to lose your business, we will process your request for a refund. This will cancel your CarShield contract. You will receive one payment back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days.
Please contact us if you have any further questions or concerns.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I’m experiencing a loose of income due to COVID and I requested to cancel my plan until business kicks back up. I never received a reply and I checked my account tonight ( aug 24 ) and they took there payment even though it was not due till the 25th
CarShield is here to address your concerns.
We are sorry to hear COVID-19 has had such a negative impact on you. We will refund 2 payments and cancel your account. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days.
We would love to get your vehicle under coverage again when the time is right for you and your budget. Please reach out to us when you are ready.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Took my money and never delivered on promises and service. Customer service rude and made false claims when selling me their product
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain information on the claims you have referenced. In review of their notes, there has not been a claim filed on either on the contracts you purchased on July 15, 2020. We see that you spoke to a customer service representative twice yesterday, August 24th, 2020. During the 1st phone call you requested to cancel your contracts. During the second phone call you were adamant about not cancelling your contracts the representative was able to keep your accounts active.
We have received your request for a refund. Please note that by processing the refund you have requested, both of your contracts will be cancelled. Please let us know how you would like to proceed with this matter.
We look forward to hearing from you and working towards a resolution.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Two weeks ago I took out n account with Carshield to cover my 2017 XTS4 Cadillac. I did not know my husband had coverage through the Baker Cadillac dealer, so I called Carshield approximately 8 times in one week and was either left on the phone for long periods of time or transferred to a customer service number, and was then hung up on after waiting 20 minutes, sometimes longer. They told me that they would not be able to finalize the contract until I called back with the VIN number. I never called them with the VIN # , but they withdrew the first payment from my account of 129.97. I only want to cancel the contract and have my money returned to my credit card. They also told me I had up to 20 days to cancel the contract. I feel this is there way of delaying my being able to cancel the contract and retrieve the money back that they should have not taken in the first place.
CarShield is here to address your concerns.
We have received your request for cancellation and a full refund. That request is being processed as of today. You will receive your initial payment back to the VISA *** within 3-5 business days.
We would love to have you as a CarShield customer again. Please call us should you change your mind about our services.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I've been waiting a month for them to pay to get car fixed but they won't fix it even though the part is covered under my warranty
We appreciate you bringing this to our attention.
As noted on the first three pages of your contract, American Auto Shield is the administrator of your vehicle service contract. We have contacted them to obtain information on the repair claim you have referenced. Per the claims department notes, they spoke to your repair facility on August 18th, 2020 and the repair facility informed them they don't to tear downs or transmission overhauls. There was a detailed message left on your voicemail regarding that information. Your claim has since been moved to inactive status since there has been no communication from you since August 18th, 2020. If you would like to re-open your claim, please have the new repair facility call American Auto Shield with the tear down results so that an adjuster can be assigned and the claim can move forward.
If you are unhappy with you contract, CarShield is willing to refund our payments in full as a good faith effort to resolve this matter. This would cancel your contract.
Please let us know how you would like to proceed. We look forward to working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have been having an issue with my transmission. I had to take my car into the shop about 2 months ago because my transmission was not working right. When I took it to the shop, they had told me that there was fluid from the radiator that went into the transmission. CarShield is not helping to cover these costs. I pay them every bill ever since I started my policy back in 2016.
Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns and help you in the resolution of this matter.As shown in your service contract terms under Administrator/Service Provider/Obligor, on the first few pages; *** is the obligated party under your service contract terms and has full authority over repair claim procedures, approvals, denials and payments. We have contacted them on your behalf to obtain information on the repair claim you have referenced. INDS stated that the trans cooler and radiator are not parts listed as covered in your vehicle service contract terms and are not eligible for payment. Any subsequent damage caused by the failure of these non covered components is not eligible for payment, per your service contract terms.If you have any additional questions or dispute regarding *** repair claim decision, please contact them directly ***. They would be able to specifically address any additional concerns you may have.Respectfully,Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
I currently have a claim that’s more a month old and the adjuster still hasn’t gotten back to me nor the dealership. They claim that they’ve had a power outage back in July but the service is still the same. I’ve spent hours on hold on the telephone, six hours at most only to have a customer service rep lie and tell me someone will call me back. Unless they repair my car as advertised I am requesting a full refund due to false advertisement.
We apologize for the delays in facilitating your claim.Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during that week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
Thank you for your continued patience.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Had a contract for 3 months paying $100 a month. First incident my alternator and starter had went out and I called car shield but they said they couldn’t cover because I wasn’t 20 days into my contract even though I was a month plus into my contract. Second incident my catalytic converters went out which is a engine problem and they wouldn’t change the part. There’s no where in the contract where it says I can’t get my catalytic converter fixed so I basically paid them $400 for nothing I would love to get reimbursed at least full or half of my money. This is highway robbery for a terrible *** company
Thank you for reaching out to us.
We have reviewed the pre-claim notes on your account. All CarShield contracts some with a 20 day/500 mile waiting period. Your first pre-claim could not be authorized due to failing to meet one of those requirements. Your second pre-claim for a catalytic converter is a part not listed for coverage under your contract terms. Please see Section B, Paragraph 1 of your contract for a list of items not covered under your contract.
CarShield will refund half of your payments as a gesture of goodwill. You will receive one payment back to the VISA ending 3124 and the remainder will be sent via check within 7-10 business days.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
This co refers claims to ***. I submitted a claim 7 weeks ago for towing, the repair center could never get a return call for authorization of repairs. After I paid out of pocket for everything the claims adjuster finally considered less than half of the bill. I requested a cancellation of the the claim and return of 8 months of premiums. I was told they will not refund premiums after 30 days. This is fraudulent advertising and deceptive business practice. Stay away from this business.
Thank you for bringing this to our attention.
We have received your request for cancellation and your request has been processed. We will also refund your payment in full, minus the paid claim. You will receive one payment back to the AMERICAN EXPRESS ending *** and the remainder will be sent via check within 7-10 business days.
We are sorry to lose you are a CarShield customer.
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Extremely rude and pushing salesmen, wont be doing business with them with such a lack of customer service.
I canceled the membership and was told I would get my money back in 7 to 10 days it’s been 11 and still haven’t received payment
CarShield is here to address your concerns.
Your refund was approved today, August 24th, 2020 and credited back to the VISA ***. All refunds take 7-10 BUSINESS days to process. We apologize for any confusion.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I got a warranty from CarShield and after paying $1200 they rejected every single repair I needed that they claimed they will cover. They are SCAM.
CarShield is here to address your concerns.
We have contacted the claims department to obtain information on the repair claim you have referenced. The notes on your account indicate a claims specialist spoke with your repair facility today, August 24th, 2020, and requested service records and an estimate for a transfer case rather than a screen shot of the needed repairs. Once the records are received and reviewed someone will reach to you regarding the status of your claim.
We look forward to working with you towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Very disappointed, the service is a big rip off..would not reccomend.
We appreciate you bringing this to our attention.
We have reviewed the notes on your account and see the you made a claim for a failed solenoid which is an electronic failure. Electronics, regardless of location, are not a covered component of your contract terms.
As a gesture of goodwill, CarShield will refund 3 payments in an effort to resolve this matter.You will receive on payment back to the VISA ending *** and the remainder will be sent via check within 7-10 business days.
Customer Relations
Such a ***!! Do not buy they will put you on hold for more than 2 hrs. Even Nissan had the same problem. I bought the platinum protection and my transmission is going out and not safe to drive but they said they won't fix it until it is no longer driveable. What a joke. I have been paying for this insurance since Oct. 2019. Here is is August and they denied the and I get a letter saying I haven't activated this account if I have any repairs then I will be responsible. Stay away from this rip off.
Mary G, I give the a O star review. have to do 1 because you won't let me do O
Thank you for bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. On June 30th, 2020 the claims department was informed the repair facility you chose, was not willing to perform the requested tear down on the transmission. Without a full tear down the cause of failure can not be determined and your claim can not move forward. Your claim was marked inactive after not hearing from you or repair facility. If you would like to take your vehicle to a repair facility that will perform a tear down of the transmission, we will be happy to reopen your claim. Please have the repair facility reference claim #***.
We look forward to hearing from you on how you would like to proceed.
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Would not suggest carshield to anyone. The sales representative lied when offering the Gold plan, stating repairs will be covered...car broke and set at the repair shop for 3 weeks. Claim denied for repairs. Due to the 3 weeks had to rent cars. Now out of 1600 for repairs. Out of money for rental cars and have been paying monthly for the warranty services that covers nothing. Carshield is a scam. I will tell all who will listen
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information the repair claim you have referenced. We do not see that a claim has ever been filed on your behalf. There are only notes in the pre-claim section. If you would like to submit a claim please have your repair facility contact American Auto Shield with the diagnosis of the cause of failure on your vehicle.
If you would like to cancel your account and forego calling the administrator, please let us know by responding to this complaint. Upon receipt of your request, you will be refunded one payment back to your original form of payment and receive a check within 7-10 business days for the remaining balance.
We look forward to hearing from you and working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I put my 2007 GMC Yukon XL in the shop at *** Buick GMC to be repaired I had Carshield for my repair they recently repaired my water pump on October 25 2019 at *** and the approved the repair now that my transmission needs replacing they cancelled my contact while it was at *** waiting for there approval my truck has been at *** almost a month Carshield is saying that when I changed my instrumental cluster that there was a discrepancy in my mileage but they still approve the repair on October 29th 2019 I replace my cluster on October 25th of 2019 and when in 4 days later and got my water pump repaired and they approved it now that I need my transmission repaired they canceled my contract
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. Your contract administrator cancelled your contract because they were unable to identify the true mileage on your vehicle due to an odometer malfunction. CarShield can not provide coverage for any vehicle without verified mileage.
We see that you have already been refunded 3 payments. CarShield will refund the rest of your payments, minus the paid claim, as no future repairs or claims would be authorized due to the mileage discrepancy. You will receive the refund via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
We have been paying car shield for four different vehicle's for over 1 year for our daughters. With continuous payments ranging from $79 to $120 with coverage on any of our vehicle's even if we was denied a claim we continued to pay car shield and the required deductible amount and the car was not covered. With each claim we made the car shield will take days to reply with a denial. The first two car's they deny claims because it was not covered. We got our two working college students two more car's and one the motor went out, car shield stated something else was wrong when they denied claim, the other car the air went out and a pedal sensor needed to be repaired we took the time to read everything with in the contract to ensure we have met the requirements and this claim was denied. We requested a full refund because every claim we submitted was denied and we received no services from car shield. With each claim car shield had an outrageous retort for denying all our claims. In the words of ***...Car Shield is a hoax.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claims you have referenced. We see in their notes you did have 4 separate contracts at one time. However, contract # *** was cancelled due to a branded title. CarShield does not provide coverage on cars with a branded title. We see that you were reimbursed one payment for the contract on August 18th, 2*2*. CarShield will refund the remaining payment as a gesture of good will. You will receive that payment via check within 7-1business days.
The second contract in your name contract #***, was on a 2*12 Nissan Altima and then was transferred to a 26 Volkswagon Passat contract # ***. There was a claim created for the Volkswagon on March 18, 2*2*. On May 5th, 2*2you informed that claims department you were taking that vehicle to another repair facility and would call to have the repair facility file a new claim. There has been no communication on this claim since that day and it has moved to inactive status. We also see that contract (#*** )was cancelled on July 31st, 2*2and you were refunded the initial payment for that contract.
The claims department has no claim notes or pre-claim notes for the last contract #*** so we have no information on any repair claim denials. If you have paid for repairs and would like to see if you are eligible for reimbursement, please email the SIGNED repair invoice to [email protected].
Please let us know if you will be providing an invoice for review. We look forward to hearing from you and working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I took my 2015 Dodge Grand Caravan to my dealer to have maintenance work performed. That is transmission fluid changed and the intake service performed. Upon starting the transmission service the technician discovered the transmission would require major service, a complete rebuild. The dealer filed a claim with CarShield, which delayed responding to the dealer. This activity went on for almost 3 weeks CarShield stating they had phone issues first then staffing Issues. Basically any excuse they could use. I decided I would pay for the repair out of pocket just to get my car back. Now after paying over $50.00 per day for a rental car and paying for the repair, CarShield denied the claim. I informed CarShield that the car was due transmission service, fluid change and filter, and that I was scheduling that very soon as well as the intake service all of which was normal scheduled maintenance and I even asked the representative if something was found during this service would it be covered. The response was yes as long as I waited until the policy took full effect. I did as instructed but now they claim it was a known issue and that I denied service at a previous visit.
CarShield is here to address your concerns.
As noted on the first three pages of your contract, American Auto Shield is the administrator of your vehicle service contract. We have contacted their claims department to obtain information on the repair claim you have referenced. The notes on your account indicate the reason your claim was not authorized was that it was deemed a pre-existing condition. The service records provided specify a failure approximately 124 days and 5894 miles prior to the date you purchased your contract.
Given that no repairs would be covered now or in the future due to this being a pre-existing condition, Carshield will refund your payments in full. You will receive on payment back to the AMERICAN EXPRESS ending 07270 and the remainder will be sent via check within 7-10 business days. This will cancel your Carshield contract. Also noted in your contract, rental reimbursements will only be granted upon approval of a claim so there is no rental reimbursement due at this time, see section C, Additional Benefits, Paragraph 2, Page 4.
If you have any further questions or disputes regarding your repair claim, please contact AAS directly or see Section M, Dispute Resolution of your contract.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
CarShield failed to respond to the claim in a timely manner. They offered excuses of telephone system failures and staffing issues. *** Dodge Chrysler Jeep Ram, the dealership I purchased the van from and the facility I chose to repair the van, contacted CarShield from day one. CarShield;s excuse was phone issues then staffing issues. Neither of these are disclaimers in their contract. Their failure to respond in a timely manner resulted in over two weeks of rental fees for us. They are responsible for those expenses. I believe the repair facility will state I never refused any repair on this van. As a side note this dealership had seven cars in their facility, each customer had to make other arrangements up to and including trading their cars in for new ones. I did not have that option.
Sincerely
Thanks for reaching out to us again.
If you would like to email us your SIGNED rental invoice, we will be happy to forward it to your service contract administrator for review and any reimbursement eligibility of the rental charges. Please send the paid invoice to ***
and reference your contract # ***. We have also attached a copy of your contract for your convenience.
We look forward to working towards a resolution with you on this matter.
Customer Relations
In response to the attached email received on August 25, 2020, I am sending a copy of my rental agreement receipt where I had to rent a vehicle for three weeks while CarShield made their determination not to cover my car repair.
I called CarShield and advised them of the claim the very day our car went into the shop and the dealer did so as well. In fact, the dealer and I called them multiple times to try and get a response to our claim and we were told they had not yet processed the claim and was a minimum of one week behind in processing claims because of staffing issues. Once they did finally get to our claim, they wanted all the vehicle's repair and service records. We luckily had all our service done at the dealership and all the records were promptly sent to them the same day. They again, did not respond to the claim for another week.
CarShield was told we rented a vehicle because we had our van in the shop awaiting their response for the repair and therefore, our van sat at the shop until they responded. Three weeks later, the response came. This is excessive in awaiting a response and it is my belief that CarShield should make restitution for their inability to complete their claim in a timely manner.
Their negligent behavior in processing claims for not only myself, but others who took their vehicles to the same dealership I took mine to has caused damage to not only my family but to many families that has to do without their only means of transportation, but pay exorbitant fees for renting a vehicle for long periods of time that should never have happened. CarShield only allows for 4 days of rental during the repair process. Therefore, their turn around time should be 4 days or less so their clients should not have to incur additional costs in the event the policy does not cover the repair they are filing the claim for. This should be a standard they should have meet, yet did not.
I am not pursuing this claim with you for the repair of my vehicle, but am pursuing this claim for the rental of the vehicle while we waited just for a response. Again, this was excessive and I should have restitution for my having to rent a vehicle for that length of time.
I appreciate your prompt response and your assistance in resolving this matter with such an unprofessional company such as CarShield.