CarShield

CarShield sent me a letter, indicating my current car warranty has expired and that I needed to active my account with them or I would be responsible for all repairs.
I have an extended warranty through my dealer (not CarShield) that does not expire for another 3 years.
This is a complete scam and deceptive business practices, trying to con individuals out of their money.

This business is incompetent. I lease my vehicle and have one year left. I have told them this a couple different times now. They keep hounding me to get an extended warranty on this vehicle that I'll be trading in for a new one next year .. something should be done about this ..

Extremely fishy and inappropriate business practice. They mailed a very vague letter making it sound like there was some kind of case open for me, saying "Our record indicate that you have not contact us to..." Well, why should I contact you at all when I had never had anything to do with you? When I called, it was nothing but a marketing spam. I'm also a little upset because this seems to indicate that Subaru may have sold my info to them (I bought a new car from Subaru, and now I'm getting spammed). Very unhappy about this.

January 31, 2018 at 5:39 pm, I called Car Shield to cancel my warranty service with them on 2 vehicles I own. I had a representative by the name of Jennifer take my call. I had told the representative I wanted to cancel the service on my vehicles. CarShield said that my truck had a mileage discrepancy and the warranty on that vehicle was voided and service was suppose to be terminated. Instead, they continue to bill me and charge my credit card for the vehicle. I called a couple times to cancel the warranty on the truck because I couldn't get the paperwork they requested for the mileage discrepancy. They wouldn't take no for an answer and keep insisting ways of keeping the coverage. So I had to cancel my credit card that was used to make the monthly payments since they continued to charge me. All I wanted to do was to cancel the service on both vehicles on today's call. Instead the representative got rude, and kept insisting for my reason as to why I wanted to terminate. I had already gave her a reason but it was not good enough for her. She has got to be the worst customer service representative I've ever dealt with!!! You just don't talk back to your customers that way. If a customer is asking for you to do something to their account after reason has been given, just do it. Don't argue with the customer at all! It's my choice and my money what I do with it. You don't tell your customer what they should do or what they could do. I've tried using their warranty twice in 2 separate occasions and both times, claims were denied. I just want my accounts cancelled.

I already made a pretty long review about this company on another page but I felt that I needed to share my experience here as well, so I'll keep it brief.
Bottom line, I absolutely felt pressured by this company to take on their service and I should have known better.. I learned my lesson, that is for sure.
I have never experienced such horrible customer service when I realized the mistake had been made and I needed to cancel.. these people are trained to talk you into staying with them no matter what and I get it, but I honestly feel so bad for them that they have been given this miserable task to judge people, belittle them, and make them feel like they are making the worst mistake of their life. I can't be sure, but I just don't know how a person could get any sleep at night knowing that their job is to just rip a person to shreds before they finally give in and decide not to cancel? I don't know who would simply turn around, after being treated that way, and change their minds.. This tactic absolutely does not work.. It might also be helpful to know that some people suffer from severe anxiety and it took A LOT of courage for them to make the phone call in the first place. This leaves a horrible taste in people's mouths and GUARANTEES that they will never again come back to the company.. Now THAT'S how you throw money out the window.

I received suspicious mail from this business stating that I needed to call and activate my warranty for my new vehicle. They had all the correct information, my name, address, vehicle make and model. However, because it wasn't from Volkswagen I called the dealership and they confirmed this is FRAUD. That Volkswagen handles all of their services and warranties through the dealership and nothing needs to be "confirmed". Don't call the number if you get similar mail! Call your dealership first!

I purchased the "Best Comprehensive Warranty" from Carshield for my 2008 Lexus last September. Carshield has debited my account for ~$150.00 each month since then. I called in January 16th because my mechanic was told that my amplifier was not covered per his conversation with Carshield. I called and was told to call another number which I did and was directed back to the original number with the man telling me his company only approved what Carshield told him to. WIth no amplifier, not only do I not have radio, but I also do not have warning system audio for my back up camera to avoid wrecks.

I was told by the representative that UNLESS the amplifier was SPECIFICALLY mentioned it was not covered.

I feel that I was misrepresented and lied to by a pushy sales person who would "tell me anything to make the sale". It was sold as "all inclusive" other than normal wear and tear, (brakes, etc). It was not the best nor comprehensive. Carshield has agreed to refund $150.00, but I feel that I should get a full refund of $150.00 for the 4 months that they drafted it from my account for a total of $600.00.

Good experience on the sales side, they are willing to work w/you, with your budget. I purchased Platinum - which is the highest level of coverage - a continuation of the vehicle warranty - they tell me. I can cancel at any time, equal payments over 24 mo w/o interest. I don't have claim experience - yet. Be aware that this is a sales environment, don't take the first $ offer.

This company keeps calling and mailing me. I called them 3 months ago. and they said they handled it. I am still getting there junk in mail and phone callls .
I am 100 percent disabled combat veteran and at times phone can send me through the roof, I have explainded to them I have bumper to bumper insurance I do not need them today I called them got some wise *** on phone, Rude

Car Shield lists coverages in the contract, yet when going for service where one of those components needs repaired or replaced, it is suddenly "not covered" somehow.
I bought higher coverage for more vehicle components, but I have still totaled almost $1000 in "not covered" repairs on top of paying for Car Shield's promises.I've made payments both credit card and direct bank payment. This company gives false information of coverage on their contracts, then denies the coverage in some form or another, causing out of pocket costs that are unexpected. I've called to see if a repair would be covered and told yes, then the repair facility calls and Car Shield says no, then I call Car Shield back and they say "maybe, it depends" only to have the repair not covered despite it being listed as coverable.

On 01/12/2018 I received a predacious mailing notice from CarShield. In an envelope marked "Personal and Confidential," "Open Immediately," and "IMPORTANT," CarShield had enclosed an advertisement for their vehicle warranty coverage services. The ad contained language and font formatting which falsely construes a sense of urgency, including: "IMMEDIATE RESPONSE REQUESTED;" "RESPONSE TO THIS NOTICE REQUESTED;" "SUMMARY OF TERMS;" and "IMPORTANT VEHICLE PROTECTION INFORMATION." The lower half of the letter contains a table that could be easily misconstrued as a payment schedule for a past due bill. This solicitation is alarmist, loaded, and highly questionable as a legitimate form of advertisement.

The agents are rude and uninformed. Getting very basic questions answered is not possible and then they just talk over you and hang up.
I took the time today to try and understand what they are offering and they just get stressed and hang up when you ask anything which is not in their wooden pitch. They bombard me with calls and letters ( which they say they on call that they do not do )
Whats a shame is it looks like they have a business that people could be interested in, but the communication is preventing people being interested.

I received a piece of mail addressed to my house but had my first name incorrect. There is no history of anyone else with my last name having lived at my residence. It wants me to call to have my vehicle service contract activated on a vehicle I don't own. And it has a customer ID number for an account I have never opened. I checked my credit report and didn't find any fraud. This is highly suspicious at best.

I enrolled with Car Shield's extended warranty for my 2004 Chrysler 300 in October 2017. I made the first payment by credit card. At the time of enrollment, I instructed Car Shield going forward to send me a monthly bill and I would pay by check. However, Car Shield charged my debit card $150 for November's payment. I called Car Shield to cancel my coverage since they did not follow my instructions for billing. I was told I was only receiving a refund of $60 but have not received it yet. I should receive the full refund of $150 since I had cancelled my coverage. I called them as soon as I received my statement for the November charge. I was given a tracking number for the refund but it has not been deposited to my account.

This business has top notch customer service! Will definitely recommend to friends and family. Thanks for ALL your help.

Car shield, insurance- will not put me on Do Not Call list. Keeps calling me back, YELLING at me because I won't listen to whole pitch.

Its ridiculous that this company will promise that ac/heating and electrical is fully covered just to get you to sign up, but when something electrical goes wrong... "Sorry, we don't cover that part." even though I specifically signed up and was told that it was fully covered. I have yet to use the service because the few times I experienced problems with my vehicle, they won't cover it. They actually had the nerve to call trying to get me to pay my whole plan off at once. I'm paying over $1200 a year for this, but still get stuck paying $400+ per repair because they are not helping me at all, but they sure love taking my money!

I called to get a quote from this company and they were very pushy. I told them I would have to get with my husband, and all they kept asking me is what credit card do you want to put your plan on. I told them to stop pushing me and Andrew kept telling me you don't know when you're Car is going to break down. Again asking me what card do I want to put this on. I finally had to hang up. I Will not be using this company based off of this intial call.

I have never initiated contact nor requested anything from this business and they continue to contact me about a vehicle warranty I do not want and do not need. I called and requested they remove me from their contact database and yet, I still continue to be contacted. They send letters that can be interpreted by many as a warranty not being activated on a vehicle and scare individuals into contracting their services even if they do have an active manufacturers warranty or extended warranty.

I was checking into carshield, but after reading the reviews, and the trouble I HAD WITH THEIR WEBSITE, I WOULD NEVER USE THEM, NOR REFER THEM AS IT SEEMS YOU BETTER READ THE FINE PRINT BEFORE EVEN CONSIDERING THEM.