CarShield

I entered into a written, binding contract with Car Shield to provide ***premium*** extended warranty coverage for my vehicle. As per the discussion I had with the Car Shield representative, I paid usd99.00 to Car Shield for the monthly service after I insisted the written binder be sent to my email, which it was; The usd99.00 was to be therin debited from my account every month until I expressly notified them to cancel.

Accordingly, my *** bank checking account was immediately debited for that stated purpose. Later, after consideration paid and contract agrreemnet filed to my email, Car Shield sent a subsequent email, curiously notifying me of my supposed request to cancel same and procure a refund.

Upon calling CarShield to alert them that no such cancel order had been requested by me or anyone on my behalf, thinking it was obviously some sort of error, the customer representative finally admitted they had made an error in quoting me that price quote is now double what I had already been quoted and paid for earlier. Despite my protestations, the Car Shield customer service represntative insisted there was nothing he could do, nor, implausibly, were are there any supervisors available to help resolve this matter. Instead, The rep kept trying to upsell me a service that I had already bought and paid for.

Worst experience ive ever came across. Definitely a scam, im very disappointed with the company. 0% coverage after 6 months of on time payments. Didnt help with anything while my car was in the shop and now im stuck with a non working moter plus all the fees for the tear down and labor. Very highly wouldn’t recommend this company to anyone.

Seven months ago I started paying this company money for extended coverage. The salesman told me that if I pay $83 monthly that I would have the best coverage that he could offer. I waited the 30 days they required. I took my car in for service at Ford for an intake problem and it was immediately denied. The rep at the carshield told me that based on the mileage on my car, the year and the type of coverage that I had that I did not qualify for approval. I looked at the services offered there were 2 packages one was just power train the other was the gold package. I'd selected the gold package 7 months ago. I have the vehicle service contract and it says miles are unlimited. It also said that my power train was covered and that is what I went in to have repaired. I asked the customer service person if my repairs could be covered and was told no. I asked for someone higher up and was told there was no one else. I ended up going online and found a contact for a higher up. I sent an email explaining the problem and the response was that I had the highest plan they offer. I asked for my money back and was told no.

I have a 10 year old vehicle with reasonable mileage. Since it is considered a luxury type of vehicle, the mileage is not bad for this particular vehicle. I did my research on Car Shield. I do not know who gives their employees orientation or sensitivity classes but they really missed the mark. I decided to go with this particular company who represents ***. After reviewing their sample documents, I decided to give them a try but after the first Customer Representative played the Car Salesman technique and he too tried to out talk me in order to secure the sale. He also stated that they wouldn't cover a 10 year old vehicle but that is not what their website states and that is not what their infomercial says. I asked to speak with his supervisor. They quoted me one price $4393 for a 48,000 mile warranty. I told the first customer service representative who was a man that I wanted my father to review the sample service contract so I could make a rational/ reasonable decision about the service contract. He acted like he had a problem with it. It appeared that he was reading from a scripted piece of paper on how to close a sale. He placed me on hold and told me he had to speak with his Manager. He came back with a price of $3993, I told him that that price was still too high. Typical salesman tactic. He placed me on hold again and I ended up speaking with his manager. I told him I was retired and on a fixed income. The final price was $3643 (Senior Citizens Discount) with a down payment of $195 and $191.55 for 18 months. These telemarketers act like car salesman. They acted like they were doing me a favor by purchasing their service contract for my vehicle. After crunching the numbers, I decided it was not a good business transaction. I authorized them to take a down payment of $195.00 however; they wanted me to do a monthly automatic deduction from my Debit /Credit card and I told them no. I did not authorize to charge my credit card for $191.55 *** stated they would send me a coupon book and the service contract to review for 20 days. If they send their information. I have not signed any paperwork with this company. I hope that their employees are not stupid enough to commit fraud by signing my signature, because that would be a problem. This company is very aggressive with potential customers. The initial transaction occurred on 12-20-17. I phoned them on 12-21-17. I spoke with a Customer Service Representative who was a female in the cancellation department.. I told her I had changed my mind in reference to doing business with them. She interrogated me like I was some kind of criminal and tried to force me and out talk me in order to secure the sale and to let them get 191.55 a month for 18 months. on a 48,000 mile warranty. She alluded to the fact that maybe she could help me. Well there was no way she could help me because she was not a manager and her bad attitude. She was very nasty and wanted to know who I had went with in reference to another warranty company. She was out of line and I let her know that. I told her it was none of her business who I decide to do business with. She talked about the A+ rating given to Car Shield by the Revdex.com and how the other companies were not reputable. I told her that doesn't mean anything to me because people can write or say anything. This company placed me on hold 2 different times and I was disconnected and had to call the company twice. This was another typical stall tactic. I did not appreciate the Gorilla Sales Tactics. I told *** to credit my credit card for the $195.00. I had to tell her that several times. Somehow she just did not get the picture that the sale was not going to happen. She acted like she was in a position to make key decisions with my finances. First of all it is not her money and I am sure it would have had it in the service contract that the dollars would be coming to them from my account and not hers. When the transaction did not go her way, she had a problem with it. I asked to speak with her supervisor. She said her supervisor was busy. This type of scare tactics and bullying tactics did not work on me. She kept on trying to out talk me and she kept saying the same thing over and over and over to try and win me over. I got tired of her foolishness. I told her to email me a confirmation in reference to the service contract being cancelled. I was told by the manager prior to the conversation with the female customer service representative that if I was not satisfied with their service contract, I would get my credit card credited for the $195.00 I cancelled whole transaction before I entered into an agreement with their company. When the company called me back on *** I did a reverse look up for the phone number and discovered that the number they called me from was flagged as a Telemarketer (High Risk) for Scam/Fraud. Plus the owner's name was not available. I retrieved this information from www.***.com . It is misrepresentation of that business. Since they supposedly have a 5 star rating with all of these people, why wouldn't you want to provide Car Shield as the business owner? It appears that Car Shield represents, secures service contracts ,and dollars for the ***. According to their sample paperwork, this company is located in Lakewood, CO. I read a review of a person who went ahead and signed a contract with them and they continued to charge his credit card after he told them he did not think it was a good deal. If that happens to me, Other measures will be implemented if any type of fraudulent activity occurs with my credit card and credit card information. I received an email stating I would receive a credit on my credit card within 5 business days. I do not trust this company after this experience with the price gouging and the customer service experience. Apparently, this particular company does not like to being told no but I am sure the residual income they thought they would receive for 18 months really does not matter because they have a bunch of erroneous information on their website in reference to 5 star ratings on their customer satisfaction ratings. Until the credit is placed back on my credit card, I will be on high alert. I will monitor all transactions closely from here on out. A consumer should not be forced, interrogated, and strong armed into purchasing one of their service contracts for such a long period of time at the customer's expense. I just did not get a good feeling about this company and there were too many red flags. Wow! what a way to do business in our country?

All my problems were resolved, Jeff was kind enough to make a follow up call. It was deeply appreciated.

My wife received an unsolicited CarShield ad in the mail with a short "respond by" date and info leading one to believe that by signing with them, one could avoid paying for auto repairs. The Summary Of Terms was incomplete with TBD (To Be Determined) annotations provided vice actual terms. This correspondence is nothing short of interstate garbage and borders on fraud and misrepresentation for anyone stupid enough to be sucked into their scam

Just keep up your good work

I just finished a phone call with a salesperson, who after hard-selling me for 15 minutes and insulting me with disrespectful comments, actually terminated the call by hanging up on me! I then called the company back and lodged a complaint for having been treated so rudely. They deserve an F, for failing to treat people respectfully. Sincerely

Spoke with a Rep, phone call was about 18 minutes, I have yet to purchase the vehicle , but as the phone call went on, the man became increasingly pushy about getting the coverage ASAP; I said no, he continued to beg with discounts and red herrings; I finally said no, and he did not stop. I hung up. very fishy. phone number was

Oh based an extended warranty and they said they covered certain thing and never did. When the car problems came up they didn’t cover it.

My concerns are regarding repairs that was that done 12072017 at *** which can be confirmed on the attachment provided. I want to let you know that I was extremely misguided under the CarShields warranty program in which I have been paying $119 to monthly since 032017. I have included an attachment that shows what is covered under the warranty - but wasn't. I am a 61 year old woman that has had a liver transplant in 072017, in which I have no knowledge at all with car parts and maintenance. I entrusted CarShield because my understanding was that they guarantee payment with major repairs in which CarShield failed to honor the warranty agreement with me.

I don't know I'm having second thoughts about Carshield.
In your contract it tells me that I am covered for all, “Manually Operated Switches" and I'm paying 100. 00 dollars month to be covered incase anything goes wrong. Now a manually operated switch is not working and you guys instead of trying to help me get fixed, it’s like you’re trying to talk your way out of it. This is not an expensive job and if you have a problem honoring this part of your contract how are you going to act if my car need something more serious?

I've been contacted repeatedly by this business I've never done business with them but they're requesting my information and telling me that I have service with them but I don't know who they are I don't know why they're contacting me. They're contacting me about a vehicle that I haven't owned in 3 years so it's extremely irritating and realistically bordering on harassment.

You Are A Very Professional Company. The Customer Service Is Excellent And I Really Like That You Guys Check In From time To Time To See If All Is Okay And If I have Any Questions.

I recently went to a local dealership to have work done on my car that was covered my car shield account. The service rep ***, at ***, was instructed to call CarShield to let them know what the problem was and they responded to the service rep “you will need to inform the owner of the car that they will need to have the engine torn down and we will send one of our reps out to inspect it.” We proceeded with this process only to find out that they did not cover worn part. When I first got this warranty I was told that they cover anything dealing with the powertrain but not EXCLUDING WORN PARTS. I called and spoke with manager and was informed by her that there is nothing that she can do about it. We cannot fix it.

I was getting warranty on my truck. I sent CarShield $195.00 down to pay $200.00 in sixty days on 10-3-17. ON 10/30/17, they took $200.00 out. I want my $36.00 I had to pay because I drew that off my card and made the account overdrawn. At this time they put my $395.00 back in my account.

My car is in the shop and they filed a claim with Car Shield and I was just informed that you will not cover the engine repairs. I was informed that its the Cam Gear Bolts causing damage to Cam Cradle and metal throughout the engine. The rep said the contract doesn't cover Fastening Hardware. I'm very disappointed with this decision by you. I have already invested over $7,000 out of my pocket in repairs to this truck within the past 2 years and and to be informed that you will not cover "Fastening hardware" is ridiculous. I find this unacceptable because it's a part of the unit. I'm highly disappointed with this warranty!!

Continue to get phone calls through out the day. Some as early as 4:30 am. Both private unlisted mobile number and home number. Have asked them to stop calling but they continue. Do not know how they have my contact information. Bought used car from neighbor and then had local Toyota dealer service it. They apparently share customer information. Case number ***. Will also be notifying Colorado Attorney General and FCC. Colorado is a no call state. They must cease contact attempts if asked. Can you help?

I'm a broke college student, so when I received the letter saying my warranty had expired, I called right away. Turns out that its just a bad business tactic to get people to call. At first they were very nice, but they transferred me to a guy who would not take no for an answer. After I said that I cant afford it right now, he would say things like "well how could you afford repairs then" and "don't you rely on your car for college" and it'd always lead to "is it visa or MasterCard that we'll be using". I had to hang up because he wouldn't stop and he was getting very pushy. Worst customer service.

I signed up for *** on November 9th,2017 and paid them a deposit of $195.00 for the additional coverage on my Honda 2015 CR V. I asked if I could cancel this contract if I found that indeed I didn't need it. I was told yes by *** @ *** who was the supervisor that I spoke with that day.
I received the Car Guard booklet and I had also called the Honda company verifying that I had taken out an extended warranty under Zurich that covered me until 100,000 miles so indeed I was covered. I called the company on Monday, November 27th to request the form to cancel the contract. The handbook indicates that you can request the form to cancel. I was kept on the phone for 15 minutes by *** who continued to tell me why I shouldn't cancel and that I should compare the two contracts (mine and theirs and call back on December 3rd since I had 30 Days. I called every other number there and it all went went to this main number and the claims department who couldn't help me with this matter. my credit card company can only help if they do not refund my money. I will submit written notice to them along with requested affidavit of odometer reading as requested.