Cashnetusa

Well to begin with they sent me an email which said I could get up to a $within hours put into my bank account Which turned out to be true but I did not read the small print and did not realize that the interest rates where based on almost per cent and any balance was charged daily Once I found this out and after paying over $in just four months and still had a balance of $last month I asked them to close out the account once I got my balance down to zero I asked them to take out two payments on 04/02/in the form of an email and close the account on that date They send me three emails saying I could not close the account until 04/04/and I had to send them another email on this date to close they account Well I have sent them two emails with no response and the account is still open I wish to close this account as I paid them as requested and now request they close the account
Thanking you,
B C ***

cashnet keep sending pre approved loan for I have called these folks and told them I WILL NOT do business with them for any reason! Stop sending me this crap you call advertising If I was totally desperate I WOULD NOT USE YOUR LOUSY COMPANY FOR ANYTHING!

This company is a rip off! The offer a loan without telling you that the interest is a daily rate of 300%! How is this even legal! Taking advantage of people! You can never get your loan paid off at that rate!

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn July 5, 2017, CashNetUSA arranged a $CSO for Ms***Before she entered into the agreement, CashNetUSA disclosed the Terms and
Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment ScheduleMs*** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loanBased on our review, Ms***’s concern was elevated within our internal resolution process and as a one-time courtesy, we honored the early payoff amount of $On December 15, 2017, Ms*** paid the remaining balance of $At this time, Ms*** does not have an account balance with CashNetUSAWe apologize to Ms*** for the inconvenience this matter has caused her. Should she have additional questions or concerns regarding this matter, we ask that she please contact our customer service department at 888-***-*** for assistanceWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

I opened an account with Cashnet to help fix my credit I have now learned that they do not and will not report to credit agenciesThis was a waste of time, I would have done better with a high interest credit card

I was recently hacked and had to close my bank accountI am on a fixed monthly incomeso I have to wait on my Social security to be re setup before I can open a new bank accountAll I wanted was for them to do was setup a payment Arrangement for the remaining balance of the loan, Instead they want to charge me dollars on top of the regular payment per monthI only get per month, that would be about I cannot afford

Initial Business Response /* (1000, 5, 2015/07/29) */
Thank you for forwarding this customer complaintIt is our goal to resolve consumer concerns with satisfactory results and in an amicable and expedient manner
On April 1, 2014, Ms*** was provided a $Installment loan with
CashNetUSAMs*** signed her loan agreement stating she understood and agreed to the terms and conditions associated with the Installment loan which included the interest and payment schedule associated with his loan
Ms*** agreed to the following payment schedule he signed his installment loan agreement:
Payment NoAmount of Payments When Payments Are Due
$04/25/
$05/09/
$05/23/
$06/06/
$06/20/
$07/04/
$07/18/
$08/01/
$08/15/
$08/29/
$09/12/
$09/26/
$10/10/
$10/24/
$11/07/
$11/21/
$12/05/
$12/19/
$01/02/
Our records reflect Ms*** successfully paid contractual payment numbers one (1) through eight (8)
However, on August 12, 2014, Ms*** submitted documentation indicating that she was working with a credit counseling company, *** *** IncAs such, CashNetUSA ceased collection activity
On August 29, 2014, CashNetUSA and *** *** Incagreed to settle the account balance for $As such, CashNetUSA updated Ms***'s account accordingly
After a careful review of Ms***'s payment history, our records reflect that we received a total of $in payments through Big Solutions IncThese payments are broken down as follows:
$- 08/29/
$- 09/30/
$- 10/10/
$- 10/31/
$02/10/
On May 14, 2015, CashNetUSA received notification from *** *** Incthat Ms*** was no longer working with the companyAs such, collection activity resumedTherefore, $is the remaining balance from the agreed upon settlement
Due to an inadvertent error, Ms*** was advised that her delinquent account balance was $1,We apologize for the confusion this matter may have caused Ms***
CashNetUSA strives to provide the ultimate customer experienceAs such, we ask Ms*** to please contact our compliance department at XXX-XXX-XXXX ext*** to assist her with the remaining outstanding balance
We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response and the admission of the errorI agree to remit $as the agreed final balance

Good morning,
My recent issue with CashNet was I was unaware I not only had one payment coming directly out of my account but just saw this morning where two payments were taken outThursday May 4th I contact a customer service representative to explain how my payment was not going to be able to be made because of insufficient funds in my accountLater that day I was told they were unable to help me because I didn't give a two day notice, so I needed to contact the collections departmentThat same day I did so, they did not reply to me till the next day which was Friday May 5thThe collection representative proceed to say the same as the customer service representativeThey did not take the funds out till Saturday May 6thTherefore I feel I did give them a two days notice, also I had stumbled into another situation similar to having insufficient funds in my account, the day before the payment was suppose to be made, and they proceeded to help me outNobody seemed to hel

I took out a loan with CashNetUSA for $via internetPrior to receiving the funds electronically I spoke with a representative about the loan, I specifically ask the representative how much will my payments she stated "$biweeklyThe representative also stated that the fee was $per hundred which came up to $for a grand total of $So, on June 23, CashNet USA drafted $from my account as discussed, but today their trying to draft $from my accountSo I called only for them to inform my that my payments will be around $every two weeks!!! Had the customer service agent of customer SALES agent had not been misleading I would have never agreed to the terms of the loanThat's almost a month for a $loan!!! I feel that the representative mislead me just to get commission off of me!!!

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn September 15, 2015, CashNetUSA arranged a $CSO (Brokered) loan for Mr***Mr*** signed his agreement stating that he
understood and agreed to the terms and conditions associated with the CSO loanOur records reflect Mr*** chose to refinance his loan four timesWhere a customer’s request to refinance is approved, the principal disbursed to the CSO for the Credit Services fee and lender interest will be due to the lender and the remaining loan principal, plus any additional lender interest and an additional Credit Services fee, will be due at a later dateThis information can be reviewed directly on our website under the Ohio Rates & Terms and FAQs pages at www.cashnetusa.comIn addition, the fees associated with refinancing were clearly disclosed to Mr*** prior to him entering into the agreementOur records reflect that on November 4, 2015, Mr*** spoke with a Customer Service Representative who provided information on the extension processIn addition, Mr*** was given email notices pertaining to his payment due dates and the amounts dueAt this time, Mr*** does not have a balance with CashNetUSABased on the findings of our review, we found no breach in our process that would validate a refund of $1,We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide more information, please contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11627368, and find that this resolution is satisfactory to me
Sincerely,
Jerry ***

please don't used this company,they make money with you but if you need help from then they don;t care your situation,I have years working with this company and today that I need an extension they say noooooo find the money or you are in problems with us

I have an account with Cash NetI started out with biweekly payments on ThursdayWhen I was employedI had a agreement with them to make a payment on the third Wed of the month to coincide with my Soc secThey agreed and my payment was to be on May 17thOn Mon the first, they took the payment of $I called and was told it was an errorMy bank paid it even though the money was not in my accountWas told it would be reversed on Weds, when that did not happen I called them on ThursMeanwhile, a check I had written bounced but thankfully the bank paid itBut another nsf occurredCalled them again but no resultsSince that payment went through, it gave me the ability to withdraw From my balanceI scraped up an additional to get my checking account out of the negative balance
I was schedule to go home for a family function but had to cancel since I had no gas moneyI understand they could no longer reverse that payment since I borrowed I checked with them to

Initial Business Response /* (1000, 5, 2015/10/13) */
Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolution
On July 24, 2015, Ms*** was funded a $1,Installment loanMs*** signed her
loan agreement stating that she agreed to the terms and conditions associated with the Installment loan, including the interest rate, payment application and payment schedule, both of which were clearly set forth in the agreement
On August 25, 2015, Ms*** contacted our customer service department and requested the full payoff amount for August 31, As such, we advised that the balance would be $1,
On August 31, 2015, CashNetUSA received a check for $1,
On September 24, 2015, Ms*** paid the amount of $1,via debit card
However, after a careful review of Ms***'s concerns, we understand that there may have been a misunderstanding of our procedures concerning the processing of check paymentsAs such, CashNetUSA is willing to reimburse $to Ms***Our compliance department has attempted to contact Ms*** in regard to this matter; unfortunately she has not contacted us backWe ask that she please contact Laura Chavez directly at XXX-XXX-XXXX for assistance with her refund
We hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

I took out a loan of $for an emergencyI was to repay payments of $which is an outrageous percentage rate but I was in needThis was my second loan which the first I promptly paid off earlyAfter taking out the second loan my financial circumstances changed drastically and now I only receive $a month SSI disabilityI can no longer afford $a month and still surviveI contacted Cashnetusa and made them aware of the situationI asked for the loan to be stretched out over a longer period at a lower monthly installmentThey refuse to wok with me, I receive harassing phone calls and emails and each time I have offered to rework the prior agreement to a suitable resolution to pay off the loanAll I get is calls and emails about collectionsMy SSI disability is exempt from collections so I have tried hard to work with them to come to a resolution that is suitableI cannot pay the monthly installment they are seeking and pay utilities, buy food and medicine

Thank you for forwarding this customer complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionAs an initial matter, CashNetUSA is committed to a high level of compliance with regulatory requirements and industry standardsWe are licensed
to provide an open end line of credit to residents of Alabama under license number Ms*** is a returning customerOn November 24, 2015, Ms*** opened a $2,Line of Credit with CashNetUSAHowever, before entering into the agreement, CashNetUSA provided the disclosures required under the Truth in Lending Act (TILA)Ms*** signed her agreement stating that she agreed to the terms and conditions associated with the Line of Credit including when payments are due, which is dependent upon her pay frequencyAs set forth in Ms*** loan agreement and prior to signing the agreement, CashNetUSA provided the Annual Percentage Rate of 299% to Ms*** which is applied daily to the amount borrowed that is outstanding that day. Further, as set forth in Ms***, Line of Credit Agreement, there is a transaction fee for every advance requested; the transaction fee is 15% of the total amount borrowedAs set forth in Ms*** Line of Credit agreement, she will be required to make minimum payments every billing period she carries a balance. The minimum amount due on each due date will be 8% of the outstanding balance and any fees, plus all interest accrued or $100.00, whichever is greater, not to exceed the account balanceIn addition to disclosing the terms of credit from the outset, CashNetUSA also provided Ms*** with periodic billing statements to detail the usage of her line of credit showing interest, fees, and the application of her paymentsOver the course of Ms*** relationship with CashNetUSA, she has taken several advances and has paid only the minimum payments on her accountMs*** always has the option to make additional payments or repay the amount outstanding in full at any time without penaltyOur review of all periodic statements provided Ms*** determined that the charges are correctCashNetUSA strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that Ms*** may haveWe ask that she contact our customer support team at 800-888-should she want to get in touch with usWe hope that this response resolves this complaint and answers any questions that your office hasIf we can provide any additional information, please contact us

This company has consistently turned me down for a pay day loan with no reason ever givenI wouldn't recommend themThey don't ever tell you why they turn you down

They called my employer and family members threatening meThey release information to my supervisor-They hired a 3rd party located service by the name of Kevin ***They are harassing me and my family

I received a letter from CASHNETUSA in the mail stating I was behind on a billI called the 866-***-on the letterThey explained we owed $on an original $personal loan that was opened in Sept There was also a bank account opened in Georgia at the *** *** *** *** that the amount was transferred to, then that bank account was closedI replied that I never took that amount outThey asked us to call our local law enforcementWhen I did, *** County Sheriff explained that it was nothing they could do because it was out of stateI looked at my credit report and it didn't showI'm just upset that they are demanding this money when it's clearly not me that took out the loanI also noticed that the letter head states Chicago IL address and the bottom states Dallas TX

Thank you for forwarding this complaintWe take all complaints seriously and make every effort to implement a fair and satisfactory resolutionOn November 21, 2017, Ms*** opened a $1,limit Line of Credit with CashNetUSABefore she entered the agreement, CashNetUSA provided the
applicable disclosures, and she then signed her agreement acknowledging she understood and accepted the terms and conditions associated with the Line of CreditIn addition, the fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to Ms*** (via email) when she opened the accountBased on our review, only one $late fee was assessed to Ms***’ account on January 8, At this time, Ms*** has a zero balanceCashNetUSA strives to provide ultimate customer experience, as such, we would be more than happy to an address any additional questions or concerns MsBroyle’s may haveWe ask Ms*** to contact our customer service department at 888-801-for assistanceWe hope this resolves the complaint and answers any questions that your office may haveIf we can provide any additional information, please contact us