Century Manufacturing Corporation

Review: This company calls and asks for maintenance. Tells maintenance they are sending a free sample of drain cleaner and then tries to bill us.Desired Settlement: Stop calling and trying to bill my company

Business

Response:

Account was voided in the full amount on 6/**/13, no further contact will be made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business in question has not sent a credit invoice which [redacted] stated he would.

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Sincerely,

Review: Century Manufacturing called in October of 2014 to offer free samples to our maintenance supervisor who accepted the offer. After the free samples were delivered more and more drain cleaner was delivered WITHOUT our approval. They began invoicing us for the product. When I contacted the company to tell them we do not want the product and to please pick it up as we never ordered it, they said they could not and that we would still have to pay at least half of what was due. I refused because we did not want the product to begin with. The company continually called and faxed about outstanding invoices for products that we did not want or order. Today, 8/**/15, I received a letter from a collection agency regarding an outstanding balance with Century in the amount of $571.66.Desired Settlement: I want the account closed and the balance to be removed. We never wanted the product and they were unwilling to work with us when I attempted to return it.

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $571.66, all collection efforts have ceased. No further contact will be made to the [redacted] regarding account [redacted]. Thank you,

Review: In July 2014, we received a call from Century Manufacturing representative stating that they would like to send us "FREE" sample of Degreaser to try out. Then in August 2014, we received an invoice for the product. So I called them to pick up the product, as we don't want to pay for that, that person told me that he will take care of the invoice and that is a "free sample". But we got a call again in September 2014 to pay for the past due, I told that person that I don't need the product it is still unused and we don't need it. That person on line would not listen to what I have to say and kept on saying that I have to pay for the invoice. I really don't want the property they sent and want them to remove us from their list.Desired Settlement: I would like them to adjust the invoice number: [redacted] for amount of $99.80 and send me a return label for their product so I can send that back.

Business

Response:

Century Manufacturing has adjusted invoice [redacted] to the amount of $99.80, a copy has been mailed to the [redacted]. The product may be kept by the consumer.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if THE BUSINESS DOESN'T CHARGE FOR THE PRODUCT AND WE DON'T NEED THE PRODUCT, SO IF THEY WANT THEY CAN PICK UP and the matter has been resolved.

Sincerely,

Review: I received a call from a sales representative from Century Manufacturing describing his product that would be great in hotels and B & B for keeping drains clean. I said I was not interested in the product. He said they would send me a "free sample". To me a free sample is not a 20 gallon pail of the product. Shortly thereafter I asked for a return authorization and heard nothing. I received two invoices and a phone call from the company representative telling me they could not take the product back albeit unopened. They claimed I had not sent any e-mails back to them discussing the issue which indeed I had.Desired Settlement: I refuse to pay for a free sample...I want the rights to return it and do so at their expense. If not I will pay the shipping and send it back

Business

Response:

Century Manufacturing received 1 email from [redacted] on 7/*/14. [redacted] phoned Century on 7/*/14 and his conversation with customer service was noted as extremely aggressive. The product ordered by [redacted] and delivered on 5/**/14. The product has been in the possession of the consumer for well over 30 days and no contact was made prior for return authorization.

The container received is 20lbs and it was never free.

[redacted] is expected to pay for the product ordered and delivered, there is no record of email or calls from him prior to 7/*/14.

In an effort to resolve this dispute Century offered [redacted] a discount on the invoice which he agreed to pay $99.80 for the product.

Century is expecting him to pay for the product which he ordered and has.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was aggressive with the representative since I was ripped off on this transaction. The sales representative told me he would send me a "free sample" he did not indicate it was a 20 lb "free sample ". I did not order his but I agreed to try the free sample .There is a difference. I did send an e-mail request through the company's website "contact page" which I now know was dangerous because it can land in the cycler black hole. 30 days later I got another invoice and sent a response via my e-mail address and received a call there after from a very aggressive collection person that refused to acknowledge that the message I sent was received and essential said if we can't find the record of your communication we cannot close the account. She also said I could have responded via fax which I don't have. In frustration I said I would pay the material fee and that part was true until I went to [redacted] and the Revdex.com and see 189 complaints of deceptive practices that are similar in nature. The product has never been open and by shaking the container it appears to be partially full. I will pay the return freight that is my part of the effort I am ready to do if I have a legitimate address aside from a PO Box.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing has closed this account [redacted], [redacted] invoice [redacted] is voided in the full amount of $99.80. Consumer may keep the product at no cost, there will be no further contact from Century to [redacted] regarding payment on this account.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company billed for a product that they said was a trial product.Desired Settlement: Refund of $132.72.

Business

Response:

Century Manufacturing has voided account [redacted] in full amount of $132.72 for invoice [redacted],[redacted]. [redacted] agreed to try a smaller size of graffiti wipes (currently using goof off) for benches, buses and other places where graffiti is an issue at [redacted].

The product sent was a smaller size and a discounted price which [redacted] misunderstood for "free".

The product may be kept by [redacted] (free of charge)

[redacted] will let [redacted] (ap at [redacted]) not to send the check which was allegedly sent on 5/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our Maintenance Supervisor was contacted and agreed to receive a sample of All Purpose Drain Cleaner. After receiving supposed free samples more deliveries were made. [redacted] attempted to contact Century Mfg and was told that the salesman he originally talked to and was informed that he was no longer with the company and the product could not be returned due to being damaged, even though UPS was responsible for the damage. We then received another invoice and I called and talked to [redacted] at that time he informed me that the shipment we received this time was the FINAL shipment and no more would be sent, so I processed the invoice for payment. On October [redacted] received a call from [redacted] asking if he had received papers regarding insurance of the product, [redacted] told him no and we did not order nor want any more product that the final payment had been sent. Product was again shipped to us, I contacted [redacted] who informed me that I was informed in error by [redacted] that the final shipment was in August, that when [redacted] contacted the Insurance that he was informed that we had another shipment coming before cancellation could be confirmed. We were never advised of this. After dealing with this company I have read numerous complaints dealing with the same scam. [redacted] informed me that I shoud look at Revdex.com of New York to view their rating. In doing so I have found more complaints dealing with the same scam. We are a non-profit agency.Desired Settlement: We want to return their product at their expense and to have any and all future shipments and dealings with this company to cease immediately.

Business

Response:

Century Manufacturing has voided account [redacted] in the full amount of $568.24. Our sincere apologies to [redacted] and [redacted] for the miscommunication regarding the order, and the inconvenience it has caused.

Century Manufacturing representative [redacted] spoke directly to [redacted] and reported that the customer was satisfied with resolution.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Furthermore I was more than impressed with the manner that [redacted] handled the situation. She was courteous and understanding to my frustation.

Sincerely,

Review: On July **, 2012 we received an invoice for lift station degreaser. Upon investigation, it was found that a rep from Century Manufacturing Corp contacted our City Shop, got someone's name, and sent product with no authority to do so, with only our employee's name and no PO. The employee did not authorize this shipment. It is still sitting at our shop, unused. For more than a year, several employees have explained this situation to Century Manufacturing and explained that they are more than welcome to pick up the product. They refuse to do so, get completely nasty on the phone and tell us that the collection calls will continue.Desired Settlement: I would like for Century Manufacturing to quit harassing the City with collection calls and clear the total amount they say that we owe. Again, they are more than welcome to pick up the product that was sent to us.

Business

Response:

No further contact will be made to the City from Century regarding invoice [redacted]. If there is anyone affiliated with Century contacting the City kindly inform us directly of who it is and what the call is regarding.

The invoice is voided and the product may be kept as a sample.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company was in contact with a staff member at one of our Seniors Residence and indicated they were in discussion with someone at the Corporate Office who had approved the sale of a degreaser product. The staff member indicated they were in discussion and advised them to contact someone in Purchasing. The product arrived, without authorization. The [redacted] contacted the company and indicated they were advised by Corporate Office to proceed with the order. When the [redacted] asked, "who at Corporate Office were you speaking to" they were unable to provide that information.

I was contacted by the [redacted] to see if I could intervene on her behalf. I contacted the company and requested a return authorization, I was told the product is non-returnable. I advised the individual, [redacted], that on more than one occasion I have had to speak to them about unauthorized purchases. Again, I advised them the product was not ordered as per the policy of the Good Samaritan Society, they were advised of such previously, and will not pay any invoices from Century Manufacturing Corp. I then confirmed via email my discussions, and to emphasize the [redacted]by removed from their call lists.Desired Settlement: I do not want this company contacting any sites operated by [redacted]

Business

Response:

Century Manufacturing sent this product to [redacted] at [redacted] as a sample product at no cost. If the product is not wanted the consumer may dispose of. Century Manufacturing will not authorize or pay for the return of a product which was shipped free of charge.

Thank you,

Review: The City of Hutchinson ordered an initial 6 gallons of chemicals from this company after a salesman cold-called our Parks Department. The 6 gallons consisted of 1 gallon the salesman said he would send out for us to test, then another 5 gallons that we ordered since 1 gallon wasn't enough to test. We received the merchandise and paid for it. Two months later we received 10 additional gallons that we did not order and an invoice followed for the unordered product. The business address on invoices includes a PO box and we could not return the merchandise to a PO box. We tried calling the business and left messages that went unanswered. When the business contacted us for payment on the outstanding invoice we explained that we did not order the product and would like to return it, but they would not let us return it and actually refused to give us a physical address. They claimed we ordered 20 gallons on the initial order and that the order was being fulfilled over several months. They claim that the original 20 gallon order was damaged by UPS during delivery and that UPS "repackaged" the chemicals and delivered to us over several months. The company claims that since the chemicals were repackaged by UPS, the product could not be returned because they could not resell repackaged product.

It all goes back to the original order over the phone where a City employee made an order of 6 gallons, but the company claims we ordered 20 gallons. It is undocumented and we did not receive an order confirmation. The employee making the order has a purchasing threshold and the 20 gallons would have exceeded his purchasing authority. We did pay for the original 6 gallons we received in April and May totaling $702.32 but feel we should not pay for the unordered shipment in July totaling $1,097.48.Desired Settlement: Return the unordered merchandise to the vendor

Business

Response:

Century Manufacturing voided account [redacted] in the full amount of $1097.48 for invoice [redacted].

No further contact will be made from Century to Hutchinson regarding payment on account.

Review: Our maintenance [redacted] received a call in reference to an enzyme for plumbing pipes. He explained we have such products and that he would only accept a free sample. We received a large container of product and didn't open it or even remove the packing slip. When we were called in April for payment I explained that only a free sample was requested and when we received the larger shipment we didn't open it and wanted to return it unused. In May a call was received by [redacted] again asking for payment. He told them to contact me. Today I was contacted about payment and again stated the same and that we didn't order the product nor open it and would return it. They refused and said it couldn't be returned, as it can spoil like a banana. The package is in the same container never opened and I offered to send a picture showing such. NO he would make me a deal and close the invoice for a settlement price of $65.00. I mentioned seeing that there had been several complaints prior due to the same practices. He refused to allow the return and is sending me a settlement invoice via e-mail for $65.00.Desired Settlement: We want them to simply send a return label and adjust the invoice the entire amount. This transaction was never authorized. The telephone and solicitation practices of this company are obviously faulty due to the high number of complaints filed.

Business

Response:

On June *, 2014 [redacted] agreed to pay $65.00 (50%) of total invoice. Product has been in the possession of consumer since February **, 2014 no call was received from Best Western regarding the invoice or the product until March 2014.

Product originally ordered by [redacted] to be used at the Best Western for the clogs in sinks. tubs and toilets. He agreed to 2.5 gallon not quart, as we do not manufacture or distribute quarts of degreaser.

Century Manufacturing will accept $65.00 as payment in full on account [redacted], upon payment in agreed amount will close account and all collection efforts will cease.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again a free sample was offered by company. We never ordered this or any other product from you. We never received an invoice until last week. [redacted] did agree after your continued refusal to accept product back which we never ordered or agreed to pay for. At this point we will pay to close this issue. It does not mean in any way that we accept or agree with your business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Century Manufacturing thanks you for sending the payment in the agreed amount which [redacted] offered.

We consider this issue closed.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept this resolution even though it isn't satisfactory to me but the matter has been resolved.

Sincerely,

Review: We received an order of degreaser from this company in Nov 2012. When we called to say we had not ordered this we were told we could not return it. [redacted] (our employee who is named as the person that ordered this) explained to us that he thought it was free. We tried to dispute the charge and ended up paying for the product in Dec 2013. We received a second order of this degreaser in Jan 2014. Unfortunately the new employee in the office that accepted the shipment did not know the previous problem. Now when I called to return the item I was told we could not return it and was given some story about this being a damage claim replacement. That this second shipment was replacing part of the original order that was damaged upon shipment. This I know to be a lie. They claim to have never spoken to us before, except for their comments on our account about leaving 17 messages trying to receive payment from us. Of course, there is no comment of us having ever called in. They are refusing to allow me to ship this back, even when I offered to ship it back at my own expense. I do not want this product, [redacted] is an employee but he is not an authorized purchaser for our company. I explained this as well. This company needs to be SHUT DOWN! upon goggling the company there are SEVERAL complaints on several different websites regarding this same situation. I do not want the product at all. I do not want something for free either, I want to return their product to them and call it even.Desired Settlement: I want to return their item and for them to remove the $299.46 in charges and for them to remove our employee's and company's information from their sales/scam database.

Business

Response:

The unwanted product may be returned to the P.O. Box address on the invoice ([redacted])via U.S. Mail.

Upon receipt of the product the invoice will be voided in the full amount of $299.46.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

In late fall of 2014 this company phoned us wanting to buy 100 lbs of their product. We told them we would try 50 lbs. They sent 20 lbs., which was damaged and then they sent us 50 more lbs. We paid for the product. Then at the end of December they sent us 100 more pounds, with an invoice for $564.76, which we did not order. They claimed we did and we must pay for it, they will not take it back.

Review: Century Mfg. Corp. sent a small quantity (approx. one gallon) of a cleaning product. An invoice then followed for approx. $100/gallon. I called to question the shipment because I had not ordered anything from them. A scenario was described to me where my predecessor, identified by name correctly, had placed this order. The scenario included this: the original container, I believe a fifteen-gallon drum, failed in shipment and spilled requiring UPS to re-package it in a series of smaller containers to be delivered and unable to be rejected by us. This story was plausible since I don't know what my predecessor ordered. After paying for the first shipment, another five-gallons was delivered. When I called to protest I heard much of the same arguments as before and ended the call frustrated, but agreed to pay with the agreement that no more product would be shipped. Then, another five gallons arrived. This shipment was rejected and was supposed to be returned by UPS. Then another invoice arrived for over $500 for five gallons of their cleaning product.Desired Settlement: I would like a full refund of the first invoice: $133.93 and second invoice of $568.58 for merchandise delivered but not ordered. I would like no further contact by Century Manufacturing. Also, is there a way to prevent this company from continuing these practices?

Business

Response:

Century Manufacturing has voided the account in the full amount of $568.58 and there will be no further contact regarding payment on account.

Our apologies for the miscommunication and inconvenience this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with representative of Century MFG. He offered to provide product at a discounted rate rather than refund the previously invoiced items. Century MFG. continues to fail to provide proof of the original order from which this order allegedly originated. They maintain the order was placed by my predecessor. Having spoken to my predecessor, I know there was no order placed. I am to call Century back to notify them their response is not satisfactory.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sales Person from Century Manufacturing Corp. wants to send free sample. Tell him not interested. Continues on and wants to send free sample. Asks to test it against current used product. Tell him not interested if wants to send a free sample that is his decision. Sample sent. Then bill received for $99 for free sample, realize that this is probably a scam pay bill to be done with situation. Then get a call from the Century Man. Corp. stating UPS damaged product sending more. Said no we had product sent. Then 5 gallons arrive. Then a bill. Call and inform the company, speak to a manager informing him that product not ordered and returning them the product. Says can't do that, the sample is 10 gallons at $99.00 a gallon. No exactly FREE. Manager says there is a return label inside box. No label. Says will cancel the remaining 4 gallons. Decide to search the internet.

Other reports on internet about same scam and this company.Desired Settlement: Want a physical address or mailing label to return product back to company. Or it will just sit here. Not paying the bill for over $500.00

Bill shows

Century Manufacturing Corporation

Business

Response:

Account [redacted], County of Henderson, is closed. Invoice Number [redacted] has been voided in the amount of $568.06.

The remaining part of shipment has been canceled. [redacted] can keep the product which has been received to use at no cost.

Our apologies for the misunderstanding regarding amount of material and charges associated with it.

Review: We never ordered any products from this company, but they shipped a pale of chemicals to us. We refused the delivery and had [redacted] return it to sender. Since then, we get harassing calls from their billing department to check on payment status. I have spoken to several "managers" and explained that we are not paying for a product that we never received or ordered. This is clearly a scam where they send a "Free sample" and then bill you for 10 units and keep sending it. In fact, one person told me that they had only shipping part 1 of 7 to us - I said again WE DID NOT ORDER YOUR PRODUCT.Desired Settlement: Delete your fake invoice and stop calling us. We did not engage in business with you, you have no purchase order, you don't even have an application for credit from us. LEAVE US ALONE FOR THE 20TH TIME!

Business

Response:

Century Manufacturing has closed account [redacted] and voided invoice [redacted] in the full amount of $297.65. Our apologies for the miscommunication and the inconvenience this has caused. No further contact will be made from Century to [redacted] regarding payment on this account. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by Century to do a trial use of a Graffitti Removal product about 8 or 9 months ago. We received the product and used it. I received the invoice that was dated 5/**/2014 on 9**/2014 and paid it on the same day I recieved. I am not sure why I never recieved the invoice before this date, but RTD is large organization and they had spelled my name wrong on the invoice and it must have gotten lost . On 9/**/2014 I recieved a package from Century with 2 more units of graffitti wipes in the box that I did not order. I called them on 9/**/2014 I think I spoke to [redacted] and told him that I had not ordered and wanted to return. He said it was company policy to not accept returns, but would give me a reduced price if I paid for it right now today. I asked to speak to a [redacted] and he said the same thing, I think his name was [redacted]. He went on to tell me that the first shipment was damaged and they did not have the correct size to ship out so they were sending 5 of the samller units. I told him not to send any more and he said he would not if I paid for the units I received today. I told him I recieved the first trial shipment and had paid for it. He also said that that had called and checked with "[redacted]" At RTD on 9/*/2014 about the UPS claim on the shipment and the new shipment. I was on vacation from 9/* to 9/** and did not take any calls from work. It was not me that he talked to. I told him I woudl not pay and he said he would turn it over to collections. Call ended. The total invoice is aproximately $135, but the problem is that I never ordered any addtional product after the trial shipment.Desired Settlement: I [redacted] gladly return the product if they give me an RGA and a UPS label, and I never want to be contacted by them ever again.

Business

Response:

Century Manufacturing apologizes for the miscommunication which transpired within the shipping department.

The product which has been received at the RTD may be kept at no expense. Century has voided account [redacted] in the full amount of $132.36.

?

Review: Front Desk received a call asking for maintenance person. Maintenance person accepted call and accepted free trial offer. A week or so later a bucket of degreaser/drain cleaner was received by front desk. Maintenance stated he had no use for product, which prompted call to Century MFR. Representative refused to accept return of unwanted product, and stated that unwanted product would be credited if found unsatisfactory. Shortly thereafter started receiving collection calls regarding past due amount. Additional contact stated that no offer had been made to credit account for unwanted product.Desired Settlement: Deletion of existing account, credit of charges.

Business

Response:

Century Manufacturing received a call from [redacted] on 4/*/14 he stated that he would have [redacted] (person who ordered)use the product at the [redacted].

Century has left 7 messages at the [redacted] since Mid May regarding the use of product and the invoice, all to no avail. There was no communication from management at the [redacted] to Century until 7/**/14. An anonymous person phoned and stated that the invoice would not be paid and hung up.

The account [redacted] is 3 months past due in the amount of $132.72.

In an effort to resolve this dispute, Century will accept a payment in the amount of $66.36 (50%) from [redacted] to satisfy past due invoice and close the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is absolutely not an acceptable resolution. This was an unauthorized purchase, which additionally was stated as a free sample by [redacted] extension [redacted]. The caller on 07/** was identified as [redacted] with the [redacted], spoke with [redacted] at extension [redacted] for over 20 minutes, who was combative and argumentative. Additional attempts to contact anyone on 07/** were forwarded to a voicemail service, and no calls were returned.

Sincerely,

Business

Response:

Century Manufacturing operates from 9am-5pm EST, the call from [redacted] on July **. 2014 was received at 4:35 pm, attempts to call back all to no avail. A complaint was filed by [redacted] on July **, 2014. Call logs indicate conversation was 47 seconds, which [redacted] terminated.

The opportunity for Century to resolve this dispute with [redacted] was not possible, there was no cooperation or willingness from [redacted] management to do so. Century Manufacturing made several attempts, all to no avail.

Century Manufacturing feels that a 50% settlement is a fair solution, we can not be held responsible for the non actions of [redacted].

Review: Deceptive sales tactics, sells product to unauthorized employees.Desired Settlement: Stop contacting and of our locations.

Business

Response:

Century Manufacturing is requesting additional information:

Account #

Invoice #

Property Name

This complaint is incomplete and can not be resolved until this information is received.

Review: On 7/*/2014 received a call from [redacted] asking for the [redacted]. [redacted] proceeded to speak to [redacted] in my office via the telephone. [redacted] had told me that [redacted] offered a free trial of a 2 gal. degreaser at no charge. Received a 2gal degreaser on 7/**/2014 which was delivered by UPS. On 7/**/2014 I received a invoice in the mail for this degreaser. I called the phone number on the website and left a message on 7/**/2014 at 11:38am. I also tried to call [redacted] with the number he left us on 7/*/2014 and left a message at 12:47pm. I also sent an email on [redacted] but did not receive a response.

[redacted] is [redacted] of the maintenance company that works the property and does not have authority to make any purchases.Desired Settlement: We were told this was a free trial and would like the Company to contact me so I can speak to someone. I would like the company to send a written statement acknowledging that we will not be charged for the free trial and/or take back the product. The [redacted] and I ([redacted]) did not authorize any purchase.

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $133.83. The product may be kept as a sample, at no cost.

Our apologies for the miscommunication and the inconvenience this has caused.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]:

The message from business:

"Century Manufacturing has voided invoice #[redacted] in the full amount of $133.83. The product may be kept as a sample, at no cost. Our apologies for the miscommunication and the inconvenience this has caused."

I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In June 2013 we received a shipment of orange degreaser, it was assumed that the former [redacted] ordered it, so the invoice for $131.32 was paid, then we received three other shipments - no one could track who had placed the order, but the items were received and paid. This last invoice the new [redacted] did not authorize payment as it was requested Century Manufacturing to stop making deliveries, we did not order the product and didn't want any further deliveries.

Since all the items we have received are sitting in the shop unused as no one here ordered them, we requested information on returning the products. I have made phone calls and sent emails to no avail. They are all too eager to make contact when we refused to pay the last invoice, but not when it comes to returns. All products are unopened.

I have seen other postings with the same and similar stories, so this is clearly their scam.Desired Settlement: Provide return shipment instructions for all the products received since 6/2013 and refund monies in the form of a cashiers check.

Business

Response:

Century Manufacturing has voided invoice [redacted] in the full amount of $571.27 on account [redacted].

All collection efforts have ceased and no contact will be made from Century to [redacted] regarding payment on account [redacted].

The products received at the City prior to December **, 2013 are not returnable.