CGFNS International, Incorporated

I uploaded a [redacted] copy of the attached file on October 31st. This is the second time I believed I uploaded a document that wasn't received by your office. I will contact our IT department tomorrow to see where the problem is and will contact [redacted] as well to discuss the problem. We did conduct...

the investigation and submit a report prior to the 10 calendar day deadline, I apologize for the delay in receipt by your office.

January 30, 2018Dear [redacted],In response to the referenced complaint. My apologies for missing the 10 day response time.[redacted] placed a CES order on July 19, 2017. Our organization is required by the applicant’s report recipient to review all required documentation.The following are...

documents have been received and processed:- Secondary school credential from [redacted] High School received on August 29, 2017 and processed on August 30, 2017.- Veri?cation of licensure from Australia received on August 23, 2017 and processed on September 14, 2017.The following document was outstanding:-The transcript from the University of [redacted] was received on June 07, 2017 and August 29, 2017 but was deemed as needing more information from the Authentication and Veri?cation department.( 1) Needed con?rmation on current signatory. RFA was sent to school on July 20, 2017 and September 26, 2077. School submitted the signatory con?rmation on January 24, 2018.The last document to be processed was a transcript from the University of Canberra on January 24, 2018. CES orders have an 8-10 weeks review time from last document received/processed. As a courtesy this file has been assigned to an evaluator as a priority assessment review. Once the evaluator has review all documents and has meet the recipients requirements a CES Professional can be issued.We trust that this will address the applicant's concerns and that the matter will be closed. Please feel free to contact me with any questions or concerns.Sincerely,Erica  F., MHA, CSSGBQuality and Compliance Inspector

We have conducted an investigation and have discovered that based on the assigned Senior Evaluator’s assessment review this applicant’s order will remain incomplete because the nursing school has not completely filled out (missing sections) the Request for Academic Records/Transcripts form...

that was included with nursing transcripts. The Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completed. Also on the transcript that was submitted does include clock/course hours. The format submitted was in Module format which is not acceptable to complete an assessment review. Once we have received all outstanding required documents a CES Professional Report can be issued to the report recipient. We have communicated with [redacted] on August 23, 2017 regarding what documents are still outstanding with her order. Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.  We trust that this will address the applicant’s concerns and that the matter will be closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:CGFNS NOT only requested License validation [redacted], but also Licence Validation [redacted], Official Transcript and Academic Records.Please see the attached document as proof that the required documents were on file due to eSaved. I should NOT have had to lose time in providing them againUnfortunaley I never took a picture of the Esaved document before my complaint or I would have proof of the License Validation Form .CGFNS released a CES report in 2007-2008 to the ** Board of Nursing and the report is NOT created WITHOUT this document!I wish no longer to discus this case, And NO, it has not been resolved.
Regards,
[redacted]

We have conducted an investigation and the results show that there was a delay in the assessment review of the applicant’s credentials. We expedited the application and received the necessary documents. The VisaScreen certificate was issued on February 16, 2017. I have reached out to the applicant...

to inform her of the above actions.

We have conducted an investigation and have discovered that the delay in processing [redacted]’s Credentials Evaluation Service (CES) order was due to not receiving a validation of licensure from Russia and secondary school diploma. The applicant has been notified regarding these requirements on...

March 31, 2017 and April 24, 2017. We have yet to receive these outstanding documents. Once we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipient. Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.  We trust that this will address the applicant’s concerns and that the matter will be closed.

Re: Complaint ID [redacted] CGFNS ID [redacted]Dear [redacted]:Thank you for bringing this customer concern to our attention. In conjunction with submitting this complaint [redacted] was also contacted by our Customer Care Manager Brian D[redacted] on February 2, 2016. We apologize we did not address her...

concerns when she first made contact with us on Feb 1 , 2016. In response to [redacted]. Brian contacted the evaluator assigned to this account and asked them to complete the report and post it so [redacted] Board of Nursing could view it. This was done on February 2, 2016. [redacted] also received a copy of the report and immediately  made us aware of an error in the report. Unfortunately in our haste to complete the report we overlooked some important credentialing data. We have since been in communication with [redacted] and advised we have pulled back the report and it is being corrected today for re-posting tonight.To conclude, the CES report should have been completed within the 8-10 week window after the last document was received on November 19, 2015. Additionally we should have been much more responsive to her concerns once they were brought to our attention. Thirdly, we should have exercised more diligent QA before posting the report. We are hopeful that [redacted] considers our commitment to process improvement to mitigate against repetition of this kind of poor service. We truly do appreciate the time it took for her to log this concern with the Revdex.com and  to please contact me with any further questions.Sincerely,Marta L[redacted]Professional Relations LiaisonCGFNS International

To Whom it may Concern:
I am writing on behalf of CGFNS International regarding this complaint. The contact information provided in the message could not be matched to an individual in our database. They may be writing on another person's behalf. But...

nonetheless we are unable to investigate the complaint without more information. Moreover the tone is quite disturbing and we are reluctant to call the number provided without knowing to whom we may be speaking. I know the BB exists to assist consumers and we respect that but organizations also need to be mindful of the best way to assist the individuals.Sincerely,
Marta L[redacted]
Professional Relations Liaison
[redacted]@cgfns.org

Good Morning:
We have been in touch with [redacted] regarding this complaint. Indeed the report was sent to the New York Department of Education without all the documentation. We regret that we were unable to acquire all the required documents within the time frame for New York. I have...

spoken with [redacted] and agreed to a full refund of her payment of $390.00.Sincerely,
Marta L[redacted]
CGFNS International
Professional Relations Liaison

Re: Complaint [redacted],  [redacted]
To:  **. [redacted]
The Revdex.com of Metro Washington DC and Eastern Pennsylvania  
Dear **. [redacted]:
Thank you for forwarding the complaint to us for resolution. I have reviewed the status of...

the issuance of the VisaScreen certificate for **. [redacted] and as of today it has been completed. The delay was caused by a need to complete a re-verification of a license document. However, there was an unusual delay in this instance.The certificate will be mailed out tomorrow. I am very sorry for the delay in issuing **. [redacted]'s VS certificate. and it became necessary for her to enlist the assistance of the Revdex.com. We rake this very seriously and assure you we are sorry for your inconvenience.
Please let me know if I may be of further assistance.
Sincerely,
 
[redacted]
Professional Relations Liaison
CGFNS International

CGFNS is a monopoly, a money suckers for nurses , ( who are by the way highy needed in the USA) who want to enter the USA legally.
There should be other options available for nurses, we care for your sick and we take care of the elderly, we take care of your mothers, fathers, brothers, sisters, husbands, wives, children. Yet we are treated differently, all the red tape.

Misunderstanding of the content in CGFNS Academic Report. Report revised to meet applicant's need, applicant satisfied with service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  have also received the evaluation last night.
Regards,
[redacted]

Please be advised the following communication  and update has been sent to [redacted] [redacted] regarding the issues put forward in her complaint:
Marta L[redacted]
Professional Relations Liaison
face="Times New Roman" size="3">
CGFNS ID number: [redacted]
- Letter ID
#[redacted]
Dear [redacted],
Thank you for selecting the International Commission on
Healthcare Professions (ICHP), a division of CGFNS International, for your
credentials evaluation and verification needs.
Thank you for selecting CGFNS International for your
credentialing needs.
As discussed in December 2014, CGFNS performed an initial
evaluation and the outcome was that at the time of your education your school
was not approved by [redacted] and the title Licensed Practical Nurse is not a
recognized title in Jamaica by the Council. Also, in December 2014, you were
sent our Appeals Procedure and instructions.
As a result, while you may have been approved for state
licensure in Florida, you do not meet the federal requirement at this time.
Your order remained at open until the expiration date on September 29, 2015 to
allow for an appeal.
We value your customer feedback and therefore I am
forwarding your complaint to our Professional Relations Liaison for a personal
follow-up to your concerns about your order number [redacted]. Our records show
your contact number is  number ###-###-####. If your number has changed please notify me at your earliest
convenience. Otherwise, please expect to hear back from our liaison shortly.
A copy of this message is also available to you on CGFNS
Connect (https://www.cgfns.org/cerpassweb/login.jsp)
under Correspondence.
You may contact us by telephone Monday through Friday,
8am to 4pm Eastern Time, at +[redacted], or email us by visiting Contact
Us at https://www.cgfns.org/cerpassweb/processContactUs.do.
Please remember to reference your CGFNS ID number, name and birth date when
contacting CGFNS International/ICHP to expedite your experience.
We appreciate the opportunity to assist you in achieving
your professional goals.
Please do not reply to this message, it is not monitored.
Best regards,
Jamilah L[redacted]
CGFNS International
[redacted]
Philadelphia, PA [redacted] USA

Good Afternoon:
Please note that today we have communicated the following e-mail message to [redacted] to resolve the issue with her CES Academic report
"Arial","sans-serif"; font-size: 10pt;">Dear
[redacted]:
We
have received the complaint you filed with the Revdex.com and we
will respond to them directly. However I wanted to let you know as soon as
possible that we have re-sent
the
CES Academic report to [redacted] University via [redacted] tracking number [redacted]
I am sorry that we did not send it sooner but we only just had
confirmation from the school. I hope you can accept our apology for your
inconvenience. You did ask us to send electronically which is something we do
not do for security reasons. However, if there is someone at [redacted] University
who could e-mail me the authorization directly I could send it electronically
to them.
Sincerely
Marta L[redacted]Professional Relations Liaison

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
No offer or resolution has been mentioned in the response. The response only indicates that they are requesting more time to investigate and respond to the complaint. 
I will let the Revdex.com decide on how much time the business has to come up with an appropriate offer or resolution and I would like the case to remain open until that happens, I don't want to give them the opportunity to fall through the cracks again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re Complaint ID [redacted]
CGFNS ID [redacted]
Dear MS. Butts:
This is in response to BB Complaint ID [redacted] from [redacted]. [redacted] has indicated in the complaint that she ordered the...

wrong service and would like a refund of $445.00 for the Certification Program service. She has been advised that CGFNS International has a no-refund policy. We understand that she wishes to practice in Minnesota where she currently resides. She had been counseled that Minnesota accepts both Credential Evaluation Service (CES) and the Certification  Program certificate. When [redacted] was sent information to sit for the Certification Program examination she contacted us and said she did not want the CP service any longer. In order to resolve this issue we will cancel the CP service. However we do ask that [redacted] apply for the service she does want and then we can execute the refund and apply to the CES application as a gesture of good faith. We do also ask her to contact Ms. Marta L[redacted] at the contact information below to discuss how we can satisfactorily resolve this complaint. Please know that we will resolve this as soon as [redacted] contacts us to discuss the resolution.
Sincerely,
Marta L[redacted]
Professional Relations Liaison
[redacted]@cgfns.org
###-###-#### (direct line)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Although I do not feel that I should be refused a refund from the Credential Verification Service portion of the application, because of the service's negligence of not doing their due diligence to contact me or my university to inform me that I was deemed ineligible for the exam, I will accept this offer as resolution. I hope that in the future, this organization can do a better job in working with us foreign nurses.
Regards,
[redacted]