CGFNS International, Incorporated

Re: Customer: [redacted] , CGFNS ID [redacted] Dear [redacted] ***: Thank you for bringing this concern to our attentionWe have investigated this issue and determined, as the customer indicated, that there was a technical issue with her copy of the [redacted] report which prevented her from downloading the applicant copy of the [redacted] reportWe have corrected the problem and advised the applicant by sending the following message to her yesterday, 11/16/2015:"We are pleased to inform you that your applicant copy of the [redacted] Professional Report is accessible to view through your CGFNS Connect account The applicant copy of the report is located in your online account, please go to [redacted] Click on the Order Status link under Applicant Options, select your order and click the View [redacted] Applicant Report buttonIt will be available for one year from when your report was first issuedTo resolve your system compatibility issues with downloading the applicant copy of the report, we have also emailed a PDF of the report directly to your email account" May I suggest that [redacted] contact me directly at the contact information below, to ensure she has successfully accessed her report and to assist her with any other concerns she may haveSincerely, Marta L [redacted] CGFNS International Professional Relations Liaison [redacted] @cgfns.org [redacted]

Re Complaint ID [redacted] CGFNS ID [redacted] Dear MSButts:This is in response to BB Complaint ID [redacted] from [redacted] *** [redacted] has indicated in the complaint that she ordered the wrong service and would like a refund of $for the Certification Program serviceShe has been advised that CGFNS International has a no-refund policyWe understand that she wishes to practice in Minnesota where she currently residesShe had been counseled that Minnesota accepts both Credential Evaluation Service (CES) and the Certification Program certificateWhen *** [redacted] was sent information to sit for the Certification Program examination she contacted us and said she did not want the CP service any longerIn order to resolve this issue we will cancel the CP serviceHowever we do ask that [redacted] apply for the service she does want and then we can execute the refund and apply to the CES application as a gesture of good faithWe do also ask her to contact MsMarta L [redacted] at the contact information below to discuss how we can satisfactorily resolve this complaintPlease know that we will resolve this as soon as [redacted] contacts us to discuss the resolution.Sincerely,Marta L [redacted] Professional Relations Liaison [redacted] @cgfns.org###-###-#### (direct line)

We have conducted an investigation and the results show that there was a delay in the assessment review of the applicant’s credentialsWe expedited the application and received the necessary documentsThe VisaScreen certificate was issued on February 16, I have reached out to the applicant to inform her of the above actions

Re Complaint ID [redacted] CGFNS ID [redacted] Dear MSButts: This is in response to BB Complaint ID [redacted] from [redacted] *** [redacted] has indicated in the complaint that she ordered the wrong service and would like a refund of $for the Certification Program serviceShe has been advised that CGFNS International has a no-refund policyWe understand that she wishes to practice in Minnesota where she currently residesShe had been counseled that Minnesota accepts both Credential Evaluation Service (CES) and the Certification Program certificateWhen *** [redacted] was sent information to sit for the Certification Program examination she contacted us and said she did not want the CP service any longerIn order to resolve this issue we will cancel the CP serviceHowever we do ask that [redacted] apply for the service she does want and then we can execute the refund and apply to the CES application as a gesture of good faithWe do also ask her to contact MsMarta L [redacted] at the contact information below to discuss how we can satisfactorily resolve this complaintPlease know that we will resolve this as soon as [redacted] contacts us to discuss the resolutionSincerely, Marta L [redacted] Professional Relations Liaison [redacted] @cgfns.org ###-###-#### (direct line)

Please be advised the following communication and update has been sent to [redacted] *** [redacted] regarding the issues put forward in her complaint: Marta L [redacted] Professional Relations Liaison face="Times New Roman" size="3"> CGFNS ID number: [redacted] - Letter ID # [redacted] Dear [redacted] , Thank you for selecting the International Commission on Healthcare Professions (ICHP), a division of CGFNS International, for your credentials evaluation and verification needs Thank you for selecting CGFNS International for your credentialing needs As discussed in December 2014, CGFNS performed an initial evaluation and the outcome was that at the time of your education your school was not approved by [redacted] and the title Licensed Practical Nurse is not a recognized title in Jamaica by the CouncilAlso, in December 2014, you were sent our Appeals Procedure and instructions As a result, while you may have been approved for state licensure in Florida, you do not meet the federal requirement at this time Your order remained at open until the expiration date on September 29, to allow for an appeal We value your customer feedback and therefore I am forwarding your complaint to our Professional Relations Liaison for a personal follto your concerns about your order number [redacted] Our records show your contact number is number ###-###-####If your number has changed please notify me at your earliest convenienceOtherwise, please expect to hear back from our liaison shortly A copy of this message is also available to you on CGFNS Connect (https://www.cgfns.org/cerpassweb/login.jsp) under Correspondence You may contact us by telephone Monday through Friday, 8am to 4pm Eastern Time, at + [redacted] ***, or email us by visiting Contact Us at https://www.cgfns.org/cerpassweb/processContactUs.do Please remember to reference your CGFNS ID number, name and birth date when contacting CGFNS International/ICHP to expedite your experience We appreciate the opportunity to assist you in achieving your professional goals Please do not reply to this message, it is not monitored Best regards, Jamilah L [redacted] CGFNS International [redacted] Philadelphia, PA [redacted] USA

We have conducted an investigation and have discovered that the delay in processing [redacted] ’s Credentials Evaluation Service (CES) order was due to not receiving a validation of licensure from Russia and secondary school diplomaThe applicant has been notified regarding these requirements on March 31, and April 24, We have yet to receive these outstanding documentsOnce we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint [redacted] placed a CES order on June 09, Our organization is required by the applicant’s report recipient to review all documentationThe following are documents were received in the same envelope on June 08, from the Nursing Council of Trinidad and TobagoSecondary school credential from Caribbean Examination CouncilDeemed acceptable by the assigned evaluator.License verification from Trinidad and TobagoDeemed acceptable by the assigned evaluatorTranscript from School of Nursing [redacted] The following documents were not accepted: Transcript from School of Nursing [redacted] The applicant’s school has not closed and all documents must come directly from the school not the Nursing Council of Trinidad and TobagoOnce we have received all outstanding documents/missing educational components and has also met the assessment requirements then a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified during the processWe trust that this will address the applicant’s concerns and that the matter will be closed

October 28, 2016Dear [redacted] ***,I am writing to follon the above referenced Revdex.com ComplaintWe have conducted an investigation and the results show that there has been an extensive delay in receiving licensure verification from EthiopiaAlthough we have received written verification, [redacted] is not on the official list provided by the Ethiopian Health Care Administration and Control AuthorityWe have made multiple attempts to contact the Ethiopian Administration by phone but we have not been successfulWe most recently sent another verification request asking them to state the reason that this applicant's name is not in their databaseThe Ethiopian database contains all nurses who have ever been licensed in that country, including those, like [redacted] , whose license have expiredWe have contacted the applicant to inform him of this issueOnce we receive the proper validation, we will complete his order.We trust that this will address the applicant's concerns and that the matter will be closedPlease feel free to contact me with any questions or concerns.Sincerely,Pamela HChief Quality Officer

In response to the referenced complaint [redacted] placed a CES order on July 28, Our organization is required by the applicant’s report recipient to review all required documentationFor [redacted] ***, we need the following complete documents to perform the evaluation: Secondary school credential from [redacted] Education Standard Authority License verification from Australia Transcript from [redacted] University Transcript from [redacted] College of Nursing We have received and verified the documents listed above After reviewing the documents received from [redacted] University, the evaluator had several key questions for the university that are needed to complete the report The evaluator has sent the list of questions to the school via email and a physical letter on February 12, Once we receive the responses, we will be able to continue the evaluation We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint [redacted] placed a CES order on August 16, Our organization is required by the applicant’s report recipient to review all required documentationThe following documents were received and reviewed: Secondary school credential from [redacted] [redacted] Deemed as acceptable by the evaluatorLicense verification from PhilippinesDeemed as acceptable by the evaluatorThe following documents were outstanding: Transcript from [redacted] ***Deemed as unacceptable by the evaluatorAfter reviewing the documents received from [redacted] ***, the evaluator needed to assess the applicant’s clinical concurrencyThe school left this information blank on the Request for Academic Records/Transcripts formCGFNS received a new form that was processed on March 26, The CES Professional Report is complete and will be available to the recipient on April 13, We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint [redacted] placed a NYCVS order on March 14, Our organization is required by the applicant’s report recipient to review all documentation or if all documentation has not been received within business days of the application to submit a report with current documents that are on fileThe last document to be processed was a transcript authorization form to [redacted] Center Post-Graduate Education on September 02, Our organization has not received any transcript information from [redacted] As a result, the New York State Board of Education received a NYCVS Report based on current documentsA NYCVS Report was issued on January 18, We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint [redacted] placed a CES order on November 21, Our organization is required by the applicant’s report recipient to review all required documentationI have spoken with [redacted] on February 14, regarding the last requirements we need in order to complete her CES orderSecondary school credential from The [redacted] National Examinations Council License verifications from Kenya and the United Kingdom Transcript from [redacted] School of Nursing After reviewing [redacted] ’s CES order, the evaluator needs license verifications from Kenya and the United KingdomThe documents on file have expiredOnce the validations are received and has met the recipient’s requirements a CES Professional Report will be issuedWe trust that this will address the applicant’s concerns and that the matter will be closed

We have conducted an investigation and have discovered that the delay in processing [redacted] ***’s Visa Screen Credentials Assessment order was due to outstanding requirements that our organization has not receivedIn order to continue with assessment review the following are required: Current and active license validation from the California State Board of NursingProof/Documentation of successful completion of the CGFNS Qualifying Exam, or the National Council Licensure Examination for Registered Nurses ( NCLEX-RN) directly from the board of nursing in the state where the applicant took the exam[redacted] University Transcript (2014-2015)The evaluator assigned to [redacted] ***’s file was informed the applicant of this request on April 18, via CGFNS ConnectOnce we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipient.Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order We trust that this will address the applicant’s concerns and that the matter will be closedNo refund will granted to the applicant as we have a no refund policy

In response to the referenced complaintOur organization has received that last documentation from [redacted] University on February 27, As a courtesy the evaluator has completed the orderCES Report will be issued on March 02, We trust that this will address the applicant’s concerns and that the matter will be closed

This applicant filed an initial BBB complaint on January 12, 2017 and we trusted that this case was resolved. The results of the second investigation showed that [redacted] ’s license validation that was submitted from [redacted] did not come the correct source. The applicant had a license validation from The [redacted] . This is not the correct source documentation. Validations from [redacted] must either come The Ministry of Public Health or The [redacted] Nurses’ Association. The applicant has completed a State Registered Nurse Diploma Program. The applicant’s validation must come from The Ministry of Public Health. The applicant has been notified by corresponden [redacted] via mail, e-mail and phone on December 19, 2016, December 27, 2016, December 30, 2016, January 19, 2017, January 23, 2017, January 24, 2017, February 01, 2017, February 06, 2017 and February 21, 2017 that the documentation that was submit was not from the correct source because there was changes in the regulatory entities in Cameroon. I contacted the applicant on February 21, 2017 and explained to him again regarding the recent changes in the license validation authority. He understood and was aware of issuing authority changes. The applicant stated that he would contact The Ministry of Public Health and request the license validation from the correct source.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All I wanted was to complete the evaluationIt is now completed and thank you for thatJust for the record the Agency has already replied on Nov 14, for your request and CGFNS has received the letter.I would like to take this opportunity to thank Erica fuller for her support and helps me to complete this overdue processShe has called us several times to update us on the progress and when it is finally finishedI wish I met her in the beginning and things would have been resolved quicklyThank you EricaI really appreciate that!!The last but not the least I am indebted to Revdex.com for your great support and follow up on my caseI was not aware of your good organization until this timeYou have been so great and I will remain your fanThank you and God bless Regards, [redacted]

We have conducted an investigation and have discovered that the delay in processing [redacted] order was due to a change with the signatory from the [redacted] the nursing school [redacted] attended in [redacted] Our organization is obligated to confirm any changes in the official signatory for any school and/or license registrationOn December 17, 2016, March 02, and March 06, our Authentication and Verification department has requested the verification of the official signatory from the [redacted] *** we were still waiting on a response from the nursing school The evaluator assigned to the applicant’s file has notified [redacted] regarding all outstanding documentsThe following outstanding documents are required a secondary school certificate, verification of nursing licensure from [redacted] and the [redacted] *** has not filled out (left blank) the Request for Academic Records/Transcripts form that was included with nursing transcriptsThe Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completedThe applicant is requesting a refund in the amount of $Our organization has a no refund policy that is stated on our company’s website and the applicant agreed to the terms of the attestation on September 06, during the application processA $refund will not be grantedOnce we have received all outstanding required documents a [redacted] Professional Report can be issued to the report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her [redacted] order We trust that this will address the applicant’s concerns and that the matter will be closed

April 11, 2016 Dear [redacted] ***, I am writing in response to the BBB complaint # [redacted] filed by [redacted] on 3/30/16. We received this complaint on 3/30/16. [redacted] noted her dissatisfaction with the handling of her application. On August 30, 2015, the applicant applied... for our Credentials Verification Service for the New York State Education Department (NYSED). The applicant notes receiving conflicting responses from CGFNS as well as unsatisfactory answers regarding the status of her application. She requested that we complete the service and send her report to the NYSED. Upon further investigation, we noted that although we received documents from the applicant’s institution, the transcript did not bear the required official signature. Per our normal procedure, the transcript was rejected for not having a signature. This delayed the process as we must ensure that all documents come from credible sources. Also, we have a unique contract with the NYSED in that we must work directly with the applicant’s institution to secure documents. Because of contractual obligations, we are also limited with what we can convey to an applicant. On April 1, 2016, we were able to rectify the situation by accepting the seals and signatures on the accompanying documents. We submitted [redacted] ’s report to the NYSED on 4/5/16. We trust this will address the applicant’s concerns and that the matter will be closed. Please feel free to contact me on my direct line, ###-###-#### if you have any questions or need further information. Sincerely, Janice P [redacted] PhD FAAN RN Director of Government and Regulatory Affairs

Dear [redacted] ***: Thank you for the follmessageWe are in the process of the research and investigation of this complaintWe respectfully request a little more time to resolve it and replyThe details as noted in the complaint relate to two services we provided to the applicant in and Therefore we needed to research some archival material We do understand the seriousness of this complaint and want to respond appropriately.Sincerely, Marta L [redacted] CGFNS International Professional Relations Liaison ###-###-####

The CGFNS service in horribleIt took them (six) months to open a letter from my Medical CollegeThey want only money from their customersAs much as possibleExtremely slow service!!! They have been doing my education evaluation for (two) yearsCan US Government establish a company to do the services? CGFNS does not worth even one star (on the scale from to 10)I am having terrible experience with themPlease stay away from the company as far as possible!