CGFNS International, Incorporated

We have conducted an investigation and have discovered that the delay in completing *** ***’s Credentials Evaluation Service (CES) order was due to not receiving required documentsDuring the assessment review of the applicant’s credentials it has been determined that the following is
needed: (1) clock hours need to be in German and English languageThe “school” only provided only provided gradesWhich is not acceptable in order to do an assessment of the applicant’s education completed in GermanyThe document needs to come directly from the schoolNot another sourceTranscripts on file are not directly from the school (2) the nursing education form that was submitted by the school was incompleteThe form only listed theoretical instruction hoursWe need also need clinical practice hoursThe form was left blank(3) the report recipient requires gerontology hours that the applicant has completedThe applicant’s nursing school did not provide gerontology clinical hoursOnce we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order. We trust that this will address the applicant’s concerns and that the matter will be closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The transcripts in question were received and reviewed by CGFNS last SeptemberAt that time they were rejected because:-
“A Valid Signature was not provided.”
“A Valid Seal was not provided.”
*** *** University subsequently completed the documents required by CGFNS in order to validate the signature and seal on the documentsFollowing this event I called CGFNS and was told that the documents had been accepted and were completeNo further issues were noted at that timeHad any further issue been noted at that time they could have been dealt with at that timeIt is unacceptable, unprofessional and unethical that five months later CGFNS rejects the very same documents siting a different reason
CGFNS CES service is to provide verification of studies completed by (in this instance) an foreign trained nurseThe service seeks to match the training against that of US trained nursesThis is supposedly done by review of academic transcripts
In this situation CGFNS is demanding *** to perform the duty of comparison and analysis of transcriptsShould *** not perform the duty of verifying the Australian standard to that of the US then the documents will not be accepted
CGFNS has accepted the fee for their verification service which they fail to provide, which they insist is the responsibility of the Australian University
All required information has been provided to CGFNS as you see in the attachmentsAll documents with all relevant information have been provided to CGFNSFurthermore all have been officially verified with official signature and seal
This being the case it is now the responsibility of CGFNS to provide the service they advertised and have accepted payment for
Regards,
*** ***

In response to the referenced complaintMs*** placed a *** order on May 06, Our organization is required by the applicant’s report recipient to review all required documentationFor Ms***, we need the following complete documents to perform the evaluation: Secondary school
credential from the State Examinations Commission License verification from Ireland (requirement waived by applicantDoes not hold a license) Transcript from the *** ** ***, Trinity College School of Nursing and Midwifery We have received and verified the documents listed above. The last document to be received and pro***sed was the secondary school diploma from the State Examinations Commission on February 13, *** orders have an 8-weeks review time from last document received/processedAs a courtesy I will review this order as a priority assessmentOnce all of the documents are received and has met the recipient’s requirements a *** Professional can be issued We trust that this will address the applicant’s concerns and that the matter will be closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
At leats we have now a direct contact and we can try to move forwardWill see the next step
Regards,
*** ***

From: Janice P***Date: Mon, Mar 14, at 8:AMSubject: Automatic reply: FW: Follow up From CGFNSTo: *** *** I am out of the office beginning Friday 4/10/at 2:PM and will return Monday 4/20/Please feel free to send an
email and I will get back with you as soon as feasibleThank you. Janice P*** PhD FAAN RN

Please contact cgfns and find out why my process is being delayed and frustrated months down the line and help me get the service I paid forI need to see progress and need my authorization to test certificate soon

Applicant was licensed in a high risk country that has changed it's license verification process; therefore, the validation process has been prolongedApplicant provided additional documentation to assist CGFNS with the validation process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I DO NOT KNOW IF IT IS RETALIATION TODAY THEY CHANGED THE STATUS from ready for review to.."Your Transcript has been received and rejected for the following reasons: A Valid Signature was not providedA Valid Title was not providedTranscript/Nursing Form did not contain a Valid DateA Valid Seal was not provided." for the second time I was asked this back on 05/04/( attached email 1) the email says no valid title and date I addressed this issue to the school and they corrected the validation form and sent back on 24/05/ (received notification email attached 2), and on the esaived (attached3) section it can be seen there is a validation form received a couple of times. a lot of confusion and discrepancy on the message cgfns is conveying again you guys never change the authenticity of my documentsi was graduated from government university licensed by government and served for years you received a bunch letters from all organization but failed to evaluate I am badly hurt and disappointed by your service and the time I spend waiting for your service But will never stopthank you Regards,
*** ***

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Good morning Sir/Madame,It's rather unfortunate that I have to write you again on the same subject; ''MY *** REPORT OVERDUED''CGFNS started with Junie Chek complaining of the validity of the signature on my License Validation form which was rectified by a letter from the *** Association of Nurses, Midwives and Health Technician (***) authenticating MrABAH OLAMA Flaurent as the legal signatory of ***After this CGFNS said it was ok and approved the status of my application to ''READY FOR REVIEW'' PERMITTING ME TO PAY FOR THE EXPEDITED REVIEW WHICH WAS SUPPOSED TO BE COMPLETED BY 24TH OF DECEMBER I paid for the expedited review on the 14th of December expecting my report latest 24th of December My *** report hasn't been issue till date (02/01/2017) as I write.The other day *** *** told me it was ok after learning that I was issued *** report in February I even forwarded her a copy of my *** Report duly signed by an International Credential Evaluator Adesola Adegbite still in service in CGFNS.I was shocked when *** *** said to me on a telephone call on the 20th January that she was going to call a certain *** (*** working with CGFNS) father who neither works with the Ministry of Public Health *** norwith the ***C to verify my LicenseAfter this she wrote me saying she got a contact at the Ministry of Public Health and that she has sent her an e-mail to verify my LicenseMy questions to CGFNS are: WHY ON EARTH WILL AN INTERNATIONAL COMPANY LIKE CGFNS IGNORE THE LEGAL ENTITY which is the *** to Nurse license validate and resort to calling individuals who has nothing to do with CGFNS to verify Professionals Licenses? WHY DID CGFNS NOT TELL ME FROM THE ON SET OF MY APPLICATION ON OCTOBER 11, THAT IT WAS THE MINISTRY OF PUBLIC HEALTH THAT SIGNS LICENSE VALIDATIONS FROM ***? EVENTHOUGH IT IS NOT SO.I feel frightened that the prestigious CGFNS which I considered highly esteemed might have been doing the wrong things all this while since they have proven here that they have no standard operating procedures and principlesI will stop at nothing to prove you wrong in my case and the case of all other candidates from ***You have not been doing the right thing so far. Who was *** *** ***? Ifyou biasedly state today that it is the Ministry of Public Health *** that should sign License Validation forms from ***? You said it was her signature that you know right? But now she died and her vice is sitting legally in her place and position. How is it that you are now rejecting the same seal and signature you asked me to authenticate? Which required items are you still waiting for to make my application complete when it was long completed and I was asked to pay for the expedited review which I did since December 2016?I have addressed a copy of this mail to CGFNS *** *** and *** *** and will like CGFNS to response timely and satisfactorily before I take the next step in pursuing justice and transparency
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This shows exactly why the CGFNS has not
delivered any evaluation!!!!! The amount of time spent of me trying to explain to the CGFNS that there is no such thing as a register for licensed nurses in Germany! We don't have a register for nurses!! Only physicians are registered with the *** in GermanyHow could I deliver evidence to be a nurse and in addition to that a *** fuel *** *** ***, if you won't accept the English translation of transcript validation from Klinikum Nuernberg? Those papers are in your hands already since last yearAsking for the same documents again is just another tactic of procrastination! I was told in January that the evaluation package is complete! There is no need for more documents! All the money your agency has cost me already is enough, not to mention the time it has cost me where I cannot work in my profession as a nurse, or even CRNA.
Regards,
*** ***

We have conducted an investigation and have discovered that the delay in processing *** ***’s Credentials Evaluation Service (CES) application was due an incomplete order line requirementOur organization has not received verification of licensure from Maharashtra, India where the applicant holds
professional qualification The evaluator assigned to the applicant’s file and customer care representatives have told the applicant on January 10, 2017, January 12, and March 21, that in order to fulfill her CES application we still verification of licensure from India Once we have received all outstanding required documents a CES Professional Report can be issued to the Florida State Board of NursingWe have communicated with *** *** regarding what documents are still outstanding with her orderOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order

Thank you for bringing this matter to our attentionWe have conducted an investigation into the above-referenced matter and found that the delay is caused by missing official nursing forms to be submitted by applicant's school ***-*** *** to CGFNS InternationalAttached is
the official nursing form that the applicant needs to submit to ***-*** *** and the school needs to submit this completed form directly to CGFNS InternationalThe form was also available to the applicant for download upon payment of the serviceAs soon as we receive the nursing form from the school, CGFNS International will be able to conduct the credential evaluation and reventual elease of her report.The Manager of Applicant Navigation Service/Customer Care is also investigating on the alleged inappropriate behavior of the employee that the applicant spoke on the phone and will address the matter accordingly with the said employeePlease feel free to contact me with any questions or concerns. Sincerely,JasperJasper ** T***, DNP, RN, NEA-BCDirector of Credential Evaluation ServicesCGFNS International, IncMarket Street, Suite 410Philadelphia, PA 19104-2651Phone: ###-###-####E-mail: ***@cgfns.org

Dear *** ***Thank you for bringing this to our attentionI have looked into *** *** file status and can confirm that we had sent her a communication on 2/5/which includes this status update listing the outstanding items we need to receive to complete the review and CES report:- An
official academic transcript in Portuguese and English translation mailed directly from your school(s) of Nursing (*** *** *** ** *** *** *** * ***). Please note that we have received a breakdown of hours (the request for academic record form) from your college but we also need a full transcriptPlease remember that we can only accept transcripts which were sent directly from the school to CGFNS; we cannot accept transcripts sent by any other source._Validation of your license/registration from the *** *** ** *** not from your SCHOOL. If you have not already done so, please send the enclosed form to the appropriate licensing agency and request that they mail the validation DIRECTLY to CGFNSOf course this message comes almost weeks after we had received a document to reviewThis is far beyond our standards and for this we most heartedly apologizeWe fully understand *** *** frustrationTherefore we have initiated some actions to facilitate receipt of the outstanding documentsWe sent a letter translated into Portuguese to the academic institutions and will follow up with them once receivedAlso, we still do need a license validation from the appropriate authority, Our records indicate that the school sent in the license validation which we cannot acceptIf ** *** could intervene and ask the licensing authority to send the validation it would be most helpful.If it would be helpful ** *** could contact me directly by my e-mail below for additional assistance.Sincerely,Marta L***Professional Relations Liaison***

DHL tracking no is ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:Thank you for your responseI will say the fact that you have just now asked for all these documents after eight months is concerning to say the least In regards to the first request to have copies of my transcripts mailed directly to you from my schools in both English and in Portuguese is not possible because they have no official translating department and I don't believe that any school in any country can sign documents that are not in their native language and which they do not understandIn my country it is no differentThey do not know English well enough to guarantee what they would be signing in EnglishThis is the primary reason why they will not sign and send any documents in English or other languages other than PortugueseThe same situation is applicable to the validation of my license/registrationThey are Federal Agency and they will not send any documents to any private company that they do not have a formal agreemen with to do soFor example my government has a program with *** *** in which they sent my license validation upon request however they have no such agreement with CGFNS InternationalMy only option here is to provide you copies of my license validation which they will give to me upon requestI'm not sure if it is possible or if they will do it but you maybe be able to contact *** *** to see if they will provide the information you need about my license which they can send directly to youI'm not sure but there may be some Brazilian government website that you can look up and verify I am a radiation oncologistHere is a government website that lists nursing license that may help you: http://www.cofen.gov.br and I believe you can verify my medical license info on this site http://portal.cfm.org.br .You can look into my masters degree information here http://www.unb.br and if you need information on my residence in radiation oncology you can find it here: http://www.sbradioterapia.com.br Please note that on all sites you will need someone that speaks Portuguese as they are all Brazilian websites. The two alternative suggestions I would say I can do is either have my documents sent to an official translating service in the United States that you choose and they can mail directly to them for translation and in turn they send directly to you after they have finished translating them or I can have my schools send the documents to an official translanting company in Brazil that is registered with the U.Sgovernment I want you to choose how which direction to take as I do not want any further delays or excurses The last option I can think of is to have these documents sent directly to you and then you send them off to have them oficiais translated but again I want you to choose which option If you have another sugestão I am open to that as well I would also like your word that I will not wait more than days after receipt to get my file reviewed and complete as I do not believe I should have to wait up to more weeks after receipt considering all the problems I have had Please let me know if you have any questions and how we may resolve these issues without any more delays
Regards,
*** *** ***

From: Revdex.com of Metro Washington DCDate: Mon, Mar 28, at 10:AMSubject: Fwd: My complaint was resolvedTo: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Mar 25, at 9:PMSubject: My complaint was resolvedTo: "[email protected]" Hi, I filed a complain against CGFNS yesterday March through youMy complaint ID is ***I just want to say thank you so very much for standing in the gap for mei can't even explain my joy when they finally sent my CES report to the Texas Board of Nursing todayNow I can have a calm mind studying for my exam and plan my schooling smoothlyGod bles you all. Sincerely, *** *** ***

The applicant's school has closed in RussiaOur organization need to run a qury within our database regarding the curriculmThe applicant's report has been issued to the report receipent as of August 31,We trust that this will address the applicant’s concerns and that the matter will be
closed

From: Janice P***Date: Fri, Mar 25, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Cc: Janice P*** Good Morning *** ***, I am trying to upload our response to complaint # ***When I try to upload the response, a message pops up stating there is nothing for you to do on this complaint right now. I would like to upload the attached responsePlease let me know if I need to do anything else. Thank you very much. Janice P***

From: Pamela H***
*** *** *** *** *** ** *** **
*** *** *** *** *** ***
*** *** ***
*** *** *** *** Thanks for taking time from your B-Day celebration to speak with meAs we discussed, below is the status of the outstanding cases: 11122736: On February 12, 2016, CGFNS ordered a RUSH translation for the consumer’s documentsAfter translation, the report was issued on March 07/The consumer sent an e-mail to our manager thanking her for assistance in completing the order