CGFNS International, Incorporated

September 14, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA ATTN: *** *** RE: *** *** *** Revdex.com #: *** CGFNS#: *** Dear *** ***, I am writing in response to the above referenced complaintI have reinvestigated *** ***’s case and have discovered that the applicant’s university has not successfully submitted the requested documentationThe applicant’s order will continue to remain incomplete until the nursing school completes the missing sections of the Request for Academic Records/Transcripts form that was included with nursing transcriptsThe Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completedAlthough the transcript that was submitted included clock/course hours, the format submitted was in Module format which is not acceptable to complete an assessment reviewOnce we have received all outstanding required documents a CES Professional Report can be issued to the report recipientAn urgent request has been sent to *** ***’s university requesting the documents be submittedFurthermore, we are extending *** ***’s order expiry date until January 1, 2018, at no additional cost to provide amble amount of time for the university to respondOur organization will continue to keep her notified until we have received all the required documents to process her CES order. We trust that this will address the applicant’s concerns and that the matter will be closedPlease do not hesitate to contact me with any questions or concernsSincerely, Nicholas G*** *** Executive Assistant to the President and CEO CGFNS International, IncMarket Street, Suite Philadelphia, PA 19104-Ph: *** E-mail: ***@cgfns.org Tell us why here

We have conducted an investigation and the results show that
there was a change to the signatory for the school *** *** attended in Ethiopia
Our organization is obligated to confirm any changes in the official signatory
for any school and/or license registrationAfter multiple attempts
we still
waiting on a response from the nursing school *** *** attended. As of January 27, our Authentication and
Verification department has taken subsequent action to expedite the process to
get a confirmation from the nursing schoolThis action has been communicated
to the applicantAs an additional courtesy we have extended the applicant’s
order for months since her order is set to expire

I am the spouse of the complaintif because she chooses to remain anonymous because she is currently dealing with the CGFNS She entered the United States as a foreign nurse from Germany and paid her fees to the CGFNSI understand that foreign nurses require a screening to meet the standards here in the United StatesWhile in Colorado, she started the process in and it took her months to take the NCLEX (nurse exam) to receive her RN licenseWe are currently in Virginia trying to get her nursing paperwork transferred from CO to VA The company gave her wrong information about services to attend college and overcharged us They make it impossible for her to have her transcripts sent from one school to anotherTo get a re-evaluation CES report (credential evaluation report) a clerk from the company told her she has to pay $for this, however the CFNS website says the prices is $ We paid this and the transcripts were not sentAnother issue is storing the paperwork Every years it cost $to store any/all foreign nursing paperwork The CGFNS is the only place on the east coast which will do this (other location is California) We know other foreign nurses here on Fort Belvoir that are dealing with the same issues If you could assist us with this matter it would be appreciated

Dear *** ***:
We are in receipt of the above complaint from *** ***I have done a preliminary review of the CES report status and have asked the Manager of the CES program to personally expedite the processWe do have a record of receiving the materials the applicant
cites in her letterAlso we were in communication with her as of yesterday, April 22, Sincerely,
*** ***
Professional Relations Liaison

Our organization is obligated to confirm any changes in the official signatory for any school and/or license registrationAt this junture this order will remain incomplete until we have confirmed that all signatory/seals are currentWe trust that this will address the applicant’s concerns and that the matter will be resolved and closed

***
***, Professional Relations Liaison, sent the following e-mail message to *** *** on February 14, A complaint had been received via linked in on February directed to CGFNS International CEO, *** *** ***The response message below was sent to this address *** as per her request
*** ***'s direct number is ###-###-#### if you have any questions
Dear
*** ***:
CGFNS
International CEO, *** *** ***, initiated a thorough investigation and
review of your complaint below and asked that I respond to youOn behalf of
*** *** I would like to apologize for how your requests for assistance and
counseling were handled including the tone of the communicationsWe want to
reassure you that corrective action has been takenWe are so sorry that you
had the negative experience you had at CGFNS and do appreciate your taking
the time to let us know
It
is correct that we do have a no refund or transfer policyHowever, we must
exercise sound judgment when there are extenuating circumstances that may
warrant a change in how policy is appliedAt the direction of *** *** we
will apply your payment of $to the CES order when it is placed and
credit your credit card for the difference
It
would be very helpful if you could let me know when you place your CES order
online and then I can instruct our Finance Department to apply your payment for
the VisaScreen orderPlease be sure not to submit any payment for the CES
orderI would be glad to call you at a convenient time to see if you have any
questionsI am aware that you are hours ahead of usSo please give me a
convenient time to call and the best number to call you on
Sincerely,
*** *** Professional Relations Liaison
CGFNS International *** Direct: ###-###-####
Dear *** ***
CGFNS
International CEO, *** *** ***, initiated a thorough investigation and
review of your complaint below and asked that I respond to youOn behalf of
*** *** I would like to apologize for how your requests for assistance and
counseling were handled including the tone of the communicationsWe want to
reassure you that corrective action has been takenWe are so sorry that you
had the negative experience you had at CGFNS and do appreciate your taking
the time to let us know
It
is correct that we do have a no refund or transfer policyHowever, we must
exercise sound judgment when there are extenuating circu**tances that may
warrant a change in how policy is appliedAt the direction of *** *** we
will apply your payment of $to the CES order when it is placed and
credit your credit card for the difference
It
would be very helpful if you could let me know when you place your CES order
online and then I can instruct our Finance Department to apply your payment for
the VisaScreen orderPlease be sure not to submit any payment for the CES
orderI would be glad to call you at a convenient time to see if you have any
questionsI am aware that you are hours ahead of usSo please give me a
convenient time to call and the best number to call you on

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Pamela H***Date: Tue, Jan 3, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Happy New Year *** ***! I hope you enjoyed the
Holiday SeasonI am writing regarding the notification I received on Friday 12/20/It states that CGFNS did not respond to the referenced complaintHowever, I did respond on 12/17/(See, Attachment One) Additionally, I have been working with this applicant regarding her status and we reached an agreement last week(See, Attachment Two) I respectfully request that the negative finding against CGFNS be removed so that our Revdex.com rating is not affectedPlease do not hesitate to contact me with any questions or comments. Yours Truly, Pamela H***, RN JD CPHQChief Quality OfficerCGFNS International, IncMarket Street, Suite 400Philadelphia, PA 19104-2651Ph: ###-###-####Fax: ###-###-####Mobile: ###-###-####E-mail:***@cgfns.org www.cgfns.org

I am writing in response to the Revdex.com complaint you had filed on Monday 2/1/I have conducted research into the status of the review of your credentialsI have also noted that you had contacted us for assistance concerning the outstanding information we require from your schools and licensing
authority in FranceI asked the CES department to itemize those requirements and they are below.Please advise if you have been in touch with the schools and agency and requested these breakdown of hours and licensureWe would like to contact them by telephone to expedite the requestsI also left you a voice mail to this affect.I look forward to your reply so we can move this forwardPlease be assured we will make sure your application does not expire until we receive this needed informationPlease understand we do need this information to complete the report for the New Jersey Board of Nursing.Sincerely,Marta L.Professional Relations Liaison

November 25, 2014Dear *** ***
Thank you so much for accepting and reviewing our response to above cited complaint via e-mailAgain, I apologize for the delay in our reply to the complaint filed on behalf of *** ***As mentioned before the original which was sent early
November and the follwere misdirected to a "junk" e-mail folder and only noticed when it was reviewed before a final deletion.International Consultants of Delaware, ICD, is an independent division of *** *** and its goal is to provide foreign-educated professionals with high-quality education evaluation service that facilitates success with the U.SCitizenship and Immigration Services (USCIS), institutions of higher learning, employers, and licensing boardsIt is a charter member of the National Association of Credential Evaluation Services (NACES) and as a provider of world-class education evaluation services for years, ICD is aware of the importance of its reports to the future and professional careers of its clientsThe evaluation reports have been used to assist individuals in obtaining further education, employment and immigration visas, as well as licenses and certifications.As the applicant notes in her complaint the applicant submitted the application in March of and it was completed in April This may seem like an extraordinary amount of time, but this is how long it can take to receive documents and review her credential and complete her reportAdditionally, we did agree to perform a re-review of her file after she sent us additional information at no additional chargeThis was agreed to since applicant initially wanted to go through the appeals process which would have cost her an additional $This did indeed take a longer period of time due to a transition in the departmentFor this we are very sorryWe did agree to do this re-evaluation in mid-October 2014.The ICD Manager did advise *** *** when she did reach out to her that is was almost completed on November 19, that the revised report would be completed on November 21, It was sent via UPS courier to the applicant, tracking # *** and to the Oregon PTSB *** November 24, 2014.Again, we are sorry for the delay in completing the no-charge re-evaluation but we did feel ICD did provide a no-charge re-evaluation service instead of the cost for an Appeal: $or another evaluation costing $400.00Sincerely,Marta LProfessional Relations Liaison

In response to the referenced complaint*** *** placed a CES order on August 27, Our organization is required by the applicant’s report recipient to review all required documentationI had a face to face conversation with *** *** on February 13, regarding the last
requirement we need in order to complete her CES order*** *** is aware that we need the following documents to perform the evaluation: Secondary school credential from *** *** *** *** License verification from Peru Transcript from Universidad *** *** ** ** *** We have received and verified the documents listed above. After reviewing the documents received from Universidad *** *** ** ** ***, the evaluator needs an English translation of the transcripts*** *** assumed that the school submitted an English translation with the transcriptShe is satisfied with the outcome of her order Once the English translation of the transcript is received and has met the recipient’s requirements a CES Professional Report will be issued We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint *** *** placed a CES order on
July 18, Our organization is required by the report recipient to review all documentationThe last component that needed to be verified was the applicant’s date of birth from the Nursing Council of KenyaThe evaluator reviewed the Request for License/Registration/Diploma form and noticed that the applicant’s date of birth was not consistent with another documents we had on fileThe evaluator contacted the Nursing Council of Kenya and received a date of birth confirmation The order has been completedA CES Professional Report was issued on March 26, We trust that this will address the applicant’s concerns and that the matter will be closed

From: Revdex.com of Metro Washington DCDate: Thu, Nov 5, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Wed, Nov 4, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Thank you so much for your helpI have contacted cgfns and they agreed to do the credential evaluation service using the funds I paid before.I have filled the forms they asked me to fill online and am now waiting to hear from themThank youSincerely
*** ***

I applied for and received a Visa Screen within a reasonable time frameDue to regulations in the state I have a job offer in, I required a CES report to obtain licensureThe documents required for this process were identical to the ones required for the Visa Screen, so I assumed it would take only a short amount of timeI am in a hurry since my job starts in a short timeI therefore paid for the expedited serviceMy transcript from one of my colleges was rejected because they said it didn't have the amount of clinical hours listed for my maternity/infant placementI have a copy of that transcript and it has a clear in that spotI had my clinical hours within a separate universityI was able to have my college courier repeat transcripts and a letter confirming my clinical hours to CGFNSSince this college does not offer courier services, I arranged for a courier to pick up the transcriptsSince the feed were paid out of my account, my return address showed up on the package and CGFNS rejected the transcript (remember they were only confirming information previously accepted for my Visa Screen)Not only that, but when I checked the status of my order, the transcripts from my other university which had previously been accepted for both the Visa Screen and the current CES service were now rejectedI called customer service multiple times, and also used the very convoluted contact us wizard to attempt to get clarifications on required documents and never received satisfactory responses except from an agent named MikeI wish that I was able to speak to the person reviewing my file in order to understand what it is that they wantAll the information sent to them by licensing agencies, transcripts from colleges/universities were accepted previously and so I don't understand why they are now rejectedAnd why would the status of one of my transcripts be 'meets all program requirements' one day and rejected the next?

This applicant was frustrated with the process because one of her schools has not provided required information to complete her reportWe are currently working with her to get the required documents

The applicant has not meet the requirements in order to complete her CES orderThe evaluator assigned to this file has notified *** *** *** as to what documents are still outstanding on her accountUntil we have received the nursing transcript in the original language (German), a nursing diploma of completion and an explanation as to why the applicant was not licensed as a nurse in Germany this file will remain incompleteOnce we have received all outstanding documents and met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order. We trust that this will address the applicant’s concerns and that the matter will be closed and resolved

From: Revdex.com of Metro Washington DCDate: Thu, Nov 5, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Nov 4, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] you so much for your helpI have contacted cgfns and they agreed to do the credential evaluation service using the funds I paid before.I have filled the forms they asked me to fill online and am now waiting to hear from them..Thank youSincerely *** ***

September 27, *** *** *** ** *** *** ** *** *** ***
*** *** ** *** *** *** *** *** ** *** *** *** *** * *** *** *
***
*** ** ***
*** *** Dear *** *** I am writing in response to the above referenced complaintI have conducted an investigation and have discovered that based on the assigned Senior Evaluator’s assessment review, this applicant’s order has been completed with a report issued as of September 15, We understand the applicant’s frustration surrounding the length of time it takes to complete a report, which is completely dependent on the time it takes to receive all the verified primary source documents necessary to issue a reportIn an effort to be as transparent as possible, our organization makes available a portal for our applicants to view their order’s status at their leisure to keep them informed throughout the processWe apologize any inconvenience this may have caused *** ***, and we trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concernsSincerely, Nicholas Gennaro S*** Executive Assistant to the President and CEO CGFNS International, Inc*** *** *** *** ***
*** ** ***
*** ***
*** ***

We have conducted an investigation and have discovered that the delay in processing *** ***’s Credentials Evaluation Service (CES) order was due to a change with the signatory from *** Medical Center PVTLTDthe nursing school *** *** attended in NepalOur organization is obligated to
confirm any changes in the official signatory for any school and/or license registrationAlso, in the assessment review it was determined that clock (credit) hours was not listed on the nursing transcript (2010-2013) ONLY MARKS. CGFNS International will need clock hours in order to continue with our review. The reason that this request is so important we need to determine the weight that each course is worth. Marks only provide total ranking in the course contentOur organization would need the nursing school to reformat the transcript that was provided. Once we have received and reviewed all outstanding required documents a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order. We trust that this will address the applicant’s concerns and that the matter will be closed