CGFNS International, Incorporated

Dear *** ***:Thank you for bringing *** ***'s concerns to our attentionTo summarize, we have reviewed the issues she has detailed in the complaint and subsequently been in touch with her to resolve the multiple problems associated with completing her *** certification applicationAs
*** *** notates, we mistakenly entered her California license with an exception and the timing for resolving this error took far too longShe wanted to purchase our expedited service which was contingent on fully processing her documentationThis data entry error kept her from doing soUpon receipt of this complaint on 12/9/we corrected the error, scanned all of her documentation and had an International Credential Evaluator complete the review Her *** certificate was completed and shipped to her yesterday via *** next day service and will be delivered to her todayWe have communicated the status to *** ***Of course, we did not charge her for expediting her application.Regarding *** ***'s concern with security of CGFNS International's web site in OctoberThere was a glitch during the time she completed her online application which caused a warning message to mistakenly appear indicating the site was not secureOur IT department immediately conducted testing to ensure this was an anomaly and installed even more secure check points behind the scenesUnfortunately, it was not an easy fix to get the outward facing warning message to de-populate this particular page so there was a delay in the removal of this warningWe realize this was a very concerning issue for our applicants and clientsHowever we were assured the site remained secure.Again, thank you for the opportunity to hopefully resolve this concern to *** ***'s satisfactionWe look forward to any follfrom ** *** to address any continuing concerns she may haveSincerely,Marta L***Professional Relations Liaison***@cgfns.org

September 20, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA ATTN: *** *** RE: *** *** *** Revdex.com #:
*** CGFNS#: *** Dear *** *** I am writing in response to the above referenced complaintI have conducted an investigation and have discovered that based on the assigned Senior Evaluator’s assessment review, this applicant’s order will remain incomplete because the nursing school has not completely filled out (missing sections) the Request for Academic Records/Transcripts form that was included with nursing transcriptsThe Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completedAlso on the transcript that was submitted does include clock/course hoursOnce we have received all outstanding required documents a CES Professional Report can be issued to the report recipientWe have communicated with *** *** on September 14, and again on September 15, 2017, regarding what documents are still outstanding with his order and have sent an urgent request to his universityIn addition, we have extended his order until January 1, and are authorizing a refund in the amount of $USD for the expedited review serviceOur organization will continue to keep the applicant notified until we have received all the required documents to process his CES order. We trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concernsSincerely, Nicholas G*** *** Executive Assistant to the President and CEO CGFNS International, IncMarket Street, Suite Philadelphia, PA 19104-Ph: ###-###-#### E-mail: ***@cgfns.org

October 31, 2016Dear *** ***,I am writing to follon the above referenced Revdex.com ComplaintWe conducted an investigation beginning on the day of receipt, October 26, The results show that there was a change to the signatory for the school *** *** attended in the PhilippinesWe are obligated to confirm any changes in the official signatory for any school and/or licenseAfter multiple attempts we were finally able to complete that process via e-mail on October 26, I personally reached out to *** *** on October 26th, and explained the delay in processingCGFNS was able to issue the report on October 26th and *** *** was able to view it on October 27thThe Florida State Board of Nursing verified receipt of the report on October 28th, 2016.Based on the above, we trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concerns.Sincerely,Pamela H

Dear *** ***:This is confirmation that the refund request for *** *** was processed by our Finance Department on 4/15/16. The applicant has received a credit for $*** *** should check her account as it may take a few days for her credit card company to show the refundThank you.Janice P***CGFNS Director of Government Affairs

October 18, Dear *** ***, I am writing to follon the Revdex.com (Revdex.com) complaint for *** *** ***, BCP complaint # *** *** applied to have her documents reevaluated by CGFNS International on August 8, As a part of the process, all applicants
are informed that a full evaluation of their application may take 10-weeksThe completion of an application varies depending on how soon we acquire the documents needed to prepare a final report*** *** filed a complaint with your office regarding her dissatisfaction with our processing times especially after ordering expedited serviceThe applicant also noted her displeasure with allegedly hearing from us that it would take weeks to retrieve mail from our mail roomUpon our investigation, we noted numerous calls from the applicant inquiring about the status of her applicationShe also requested expedited service on 10/6/16.This order went into effect immediately on 10/6/Once the applicant submitted the traceable mail number for her documents coming from Canada, we were able to process her applicationOn 10/12/we issued the applicant’s report to the Missouri State Board of Nursing as requestedThis service was completed within the customary day processing time for expedited servicesWe trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me on my direct line, ###-###-#### if you have any questions or need further informationSincerely, Janice P*** PhD FAAN RN Director of Government and Regulatory Affairs

September 26, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA ATTN: *** *** RE: *** *** *** Revdex.com #: *** CGFNS#: *** Dear *** ***, I am writing in response to the above referenced complaintWe have communicated with *** *** on September 25, 2017, that while we did authorize a refund for the expedited service, his order will still be treated as such, as soon as the outstanding information has been provided by his university*** *** was satisfied with our attempts to rectify this issue with his order, and our organization will remain committed to keep the applicant notified until we have received all the required documents to process his CES order. We trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concernsSincerely, Nicholas G*** *** Executive Assistant to the President and CEO CGFNS International, IncMarket Street, Suite Philadelphia, PA 19104-Ph: ###-###-#### E-mail: ***@cgfns.org

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so much for your help
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:CGFNS responded that my school of nursing did not respond to CGFNS inquires on or about 4/27/and 5/30/My school of nursing did not receive an "request for assistance" from CGFNS as stated by my school of nursing, see email below on June 6th Since then I requested from CGFNS to resend the request or assistance to my school of nursing with no responseOnce I received a response email stating "have your school look for the email" which is not the answer to "please resend another email"I am unable to reach CGFNS by email as their email system is not workingI receive automated confirmation emails that I sent emails but they dont go trough (not listed under the communication tab)Last week I attempted another pone call to CGFNS, which I was referred to a supervisor for the following complaints of not being able to move forward with my application and the inability to send and emailThe customer service representative was unable to answer my questionsI was told I will receive a phone call back within 2-daysA week has passed now and I have not spoken to anybody, nor have I received a voicemail in case I missed a callInteresting, on 6/12/after the Revdex.com was notified, I received an email from CGFNS that they received my GED and added it to my accountA copy of my GED was sent with a copy of my secondary education from Germany back in MayMy secondary German education was added 5/5/but not my GED, both were in the same envelopeWhy two documents sent in the same envelope get entered two months apart is unclear to me.Since it is clear that my school of nursing did not receive the notification form CGFNS there is no need to wait for a response from my school as recommended by CGFNSI am again requesting that CGFNS will send another email and postal mail to my school of nursing with a clear and concise description on what is neededPlease refer to the email below for email/phone/fax/postal address for my school of nursing : *** *** ** *** *** : An important custom email message is available for you on CGFNS Connect! *** *** ***Wed 6/7, 6:AMYou
Guten Morgen Frau ***,
von RFA hat uns lediglich die Nachricht siehe unten, also das was unten steht, erreicht!
Sie oder das RFA müssen also präzisieren, welche Informationen noch fehlen
Mit freundlichen Grüßen
*** ***
*** *** ** ***
*** *** ***
***
*** *** ** ***
E-Mail: ***
*** *** *** ***
*** *** *** ***
*** ***Thank you very much for your help with CGFNS so I can move forward with my goal of continuing my education
Regards,
*** ***

In response to the referenced complaint*** *** placed a Visa Screen order on January 17, Our organization is mandated by the Department of Homeland Security to review all required documentationThe following are documents that have been received and reviewed: Secondary school
credential from *** International College License verification from Nepal Transcript from *** University, Dhulikhel The following are documents are outstanding: Proof of CP/NCLEX examination After reviewing the documents received from *** University, Dhulikhel, the evaluator had several key questions for the university that are needed to complete the report. The evaluator has sent the list of questions to the school on February 22, 2018. Once we receive the responses, we will be able to continue the certification assessment We trust that this will address the applicant’s concerns and that the matter will be closed

There was a delay in processing this order due to not receiving completed documents from the school in the Philippines in a timely mannerWe worked with the applicant in obtaining these documents and she was pleased with the result

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{margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #0078cd} September 19, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA ATTN: *** *** RE: Christine Benson Revdex.com #: *** CGFNS#: *** Dear *** ***, I am writing in response to the above referenced complaintI have conducted an investigation and have discovered that based on the assigned Senior Evaluator’s assessment review this applicant’s order will remain incomplete because the nursing school has not completely filled out (missing sections) the Request for Academic Records/Transcripts form that was included with nursing transcriptsThe Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completedAlso on the transcript that was submitted does include clock/course hoursOnce we have received all outstanding required documents a CES Professional Report can be issued to the report recipientWe have communicated with *** *** on September 19, regarding what documents are still outstanding with her order and have sent an urgent request to her universityOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES orderWe trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concernsSincerely, Nicholas G*** *** Executive Assistant to the President and CEO CGFNS International, IncMarket Street, Suite Philadelphia, PA 19104-Ph* *** E-mail: ***@cgfns.org

August 28, Dear *** ***, I am writing as a follow up to the Revdex.com complaint for *** *** ID # ***On March 4, *** *** applied for our Credentials Evaluation Services, a request that required CGFNS to secure primary documents directly from the
applicant’s school. On April 25, 2016, *** *** was informed that she needed to secure complete documentation from her school in order to proceed with her credentials evaluationOn June 3, the *** ** *** *** - Nepal, the applicant’s school, provided a new transcriptHowever, the new information did not have a breakdown of the necessary credit hours required to complete the evaluationIn order to conduct an evaluation, we will need a breakdown of the applicant’s clock hours of theoretical and clinical instructionSince June 3, we have reached out to the school numerous times via telephone, email and letter but to no availWe also contacted the applicant alerting her to what we need form her school in order to move ahead with completing her order Please note that we will continue to try to secure the necessary documentationThis information is sorely needed to complete the report. I will be happy to provide an update as soon as we receive the outstanding completed documents Sincerely, Janice P*** Janice P*** PhD FAAN RN Director of Government and Regulatory Affairs

We have conducted an investigation and have discovered that the delay in processing *** ***’s Credentials Evaluation Service (CES) order was due to a change with the signatory from The University of *** and *** Postgraduate Medical Centre the nursing schools *** ***
attended in Pakistan, her license validation from Pakistan did not come from the Pakistan Nursing Council and that nursing transcripts from two different schools did come from the primary sourceOur organization is obligated to confirm any changes in the official signatory for any school and/or license registration and also to verify if educational documents are from the school(s) directlyThe evaluator assigned to this applicant’s file has notified *** *** regarding all outstanding documentsOnce we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process her CES order. We trust that this will address the applicant’s concerns and that the matter will be closed

We have conducted an investigation and have discovered that the delay in processing *** ***’s Credentials Evaluation Service (CES) order was due to a change with the signatory from San Diego Community College District where *** *** attended in the U.SOur organization is obligated to confirm
any changes in the official signatory for any school and/or license registrationAfter an attempt on February 22, we were still waiting on a response from the nursing school. Once we have received all outstanding required documents a CES Professional Report can be issued to the applicant’s report recipientOur organization will continue to keep the applicant notified until we have received all the required documents to process his CES order. We trust that this will address the applicant’s concerns and that the matter will be closed

In response to the referenced complaint *** *** placed a CES order on June 21, Our organization is required by the applicant’s report recipient to review all required documentationThe last document to be processed was a secondary school diploma on December 15, CES orders
have an 8-weeks review time from last document received/processedOur organization issued a CES Professional Report to the applicant on January 18, We trust that this will address the applicant’s concerns and that the matter will be closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I still have not received my reportIt has been a full year since I appliedWhy couldn’t *** told me months and months ago that I needed more required itemsJust give me my money back alreadyI paid dollars for nothingStill no report or any answer even with this compliaint
Regards,
*** ***

October 16, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA ATTN: *** *** RE: *** *** Revdex.com #:
*** CGFNS#: *** Dear *** ***, I am writing in response to the above referenced complaintI have conducted an investigation and have discovered that based on the assigned Senior Evaluator’s assessment review, this applicant’s order has been reviewed and approved as of October 12, Our organization will notify *** ***, today, October 16, of the status of his order. We trust that this will address the applicant’s concerns and that the matter will be closedPlease feel free to contact me with any questions or concernsSincerely, Nicholas G*** *** Executive Assistant to the President and CEO CGFNS International, IncMarket Street, Suite Philadelphia, PA 19104-Ph: ###-###-#### E-mail: ***@cgfns.org Tell us why here

I have been dealing with CGFNS and NNAS for months nowIssues with my experience:
They have lost a license verification sent directly from the State of Michigan to NNAS timesVery hard to understand their customer service representativesCannot speak to a manager unless given hours noticeEven with a hour notice it is still almost impossible to speak with a managerManager never calls or emails backTook the company months to evaluate my documents only to come out with a report that said my education was not comparable to that of an Ontario college/university BSN degreeI wanted to appeal the report because I am not the only Canadian nurse who has attended this school in Michigan who has been granted their license in OntarioThis means their evaluators are inconsistent with the resultsHow can two people with the same nursing degree come out with completely different results? The dean of nursing and the president of the university are now involved in my case because this is the second time in the last two weeks that a former student has complained about this companyThe manager basically told me on the phone there was no point in me appealing the process because even if I submit extra documents that the College of Nurses of Ontario instructed me to submit to them to help me with my case, there would likely be no changeSo the manager had already come to a conclusion about my application before he even saw the documentation The College wanted me to sendThe customer service representatives and managers are unprofession, disrespectful and do not care that this is someone's future on the lineI am very disappointed in this company especially when I know students that have graduated a semester before me be granted their nursing license in OntarioHow can two students who did the exact same degree a semester apart come out with completely different results? NNAS/CGFNS has told me there is nothing they are able to do and the issue is not resolvedI think Canada has made a huge error in requiring all Internationally Educated Nurses to go through NNAS/CGFNS for licensing

Dear *** ***:
We apologize for the delay in responding to this complaintWe have now concluded our investigation and determination and obligation to satisfy the applicant's concernsAdmittedly, the length of time from which we provided the services and the filing of this complaint required research into archival materialWe are also sorry that *** *** was so dissatisfied with he service we providedI have attached the timeline detailing our communication with ** *** in and and have determined that we did not satisfy her complaint about receiving the CP Study GuideWe were also remiss in not responding to her initial request for a refund in The service we provided regarding the assessment of her education and eligibility to sit for the qualifying examination was certainly within industry standards and we are sorry the evaluation determined the need for her to acquire additional education credentialsThe integrity of our work deemed her to be deficient and as she states she went on to satisfy that deficiencyRegarding the service we provided for the New York Department of EducationWe fulfilled that in a very timely manner and it is the Practice Act in New York State that set the requirements for licensure and performs the ultimate assessmentWe are therefore going to offer a refund of $which is the current cost of the Certification Program instead of the original fee *** *** paid in 2009, $We would appreciate a confirmation that this refund offer is acceptableSincerely,
Marta L***
Professional Relations Liaison

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am waiting response from NJ department of nursingIf everything is done properly and correct way , I will except the resolution of the case
Regards,
*** ***