CGFNS International, Incorporated

Mrs. [redacted] Credentials Evaluation Service (CES) order is delayed in processing due to a change with the current signatory from [redacted] the nursing school Mrs. [redacted] attended in Germany. Our organization is obligated to confirm any changes in the official signatory for any school and/or license registration. Our organization has made requests to obtain signatory information (on April 27, 2017 and May 30, 2017) from the school but no response. As of July 18, 2017 our organization has sent the school a third German-translated request. The applicant’s file will remain incomplete until all outstanding documents have been received and has met the assessment requirements. Then a CES Professional Report can be issued to the applicant’s report recipient. Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.  We trust that this will address the applicant’s concerns and that the matter will be closed.

In response to the referenced complaint. Our organization has received that last documentation from [redacted] University on February 27, 2018. As a courtesy the evaluator has completed the order. CES Report will be issued on March 02, 2018.   We trust that this will address the applicant’s concerns and that the matter will be closed.

In response to the referenced complaint.   [redacted] placed a VS order on November 27 2017. Our organization is mandated by the Department of Homeland Security to review all required documentation. The last document to be processed was a verification of licensure from Massachusetts on March 02,...

2018. VS orders have a 6-8 week review time from last document received/processed.   As a courtesy the file has been assigned to an evaluator and the order has been completed. A Visa Screen Certificate will be issued on March 05, 2018.   We trust that this will address the applicant’s concerns and that the matter will be closed.

We have conducted an investigation and have discovered that the delay in processing **. [redacted]’s Credentials Evaluation Service (CES) order was due to a change with the signatory from [redacted] Medical College the nursing school [redacted] attended in Ethiopia. Our organization is obligated to confirm any changes in the official signatory for any school and/or license registration.  In reviewing the applicant’s nursing documents there was a letter dated on September 01, 2016 from [redacted] Agency stating that [redacted] Medical College closed in 2012 and that all student documents were acquired by their agency. In an effort to confirm the legitimacy of the signatory from [redacted] Agency our organization made three attempts on October 12, 2016, December 29, 2016 and January 27, 2017 to verify the signatory. On February 24, 2017 our Authentication and Verification department received confirmation from [redacted] Agency that the signatures on the nursing documents submitted were authenticate. To expedite [redacted]’s order her file was assigned to a Senior Evaluator in the CES department. Based on the Senior Evaluator’s assessment review this applicant has meet the compulsory requirements to complete a CES Professional Report. The CES Professional Report will be issued and sent to Virginia State Board of Nursing on March 03, 2017 through a secured online portal. We have communicated with [redacted] that our organization has received all required nursing documents to complete her CES Professional Report. Applicant was satisfied with the outcome of her CES order.   We trust that this will address the applicant’s concerns and that the matter will be closed. Please feel free to contact me with any questions or concerns.

From: Erica F[redacted]<ef[redacted]@[redacted].org>Date: Mon, Mar 26, 2018 at 9:52 AMSubject: RE: PLEASE READ: Revdex.com complaint #[redacted]To: Vernette B[redacted] <vb[redacted]@myRevdex.com.org>Good morning Vernette- as I mentioned before [redacted] will not be responding to any more complaints regarding this specific case. We have reached out to the applicant and also her school for confirmation regarding her completion date. Until the school responses back to our organization her file will remain incomplete and she is not granted a refund. Erica Erica N. F[redacted], MHA, CSSGBQuality and Compliance Inspector[redacted] International, Inc.[redacted]Phone: [redacted]E-mail: ef[redacted]@[redacted].org

Re Complaint ID [redacted]CGFNS ID [redacted]Dear MS. Butts:This is in response to BB Complaint ID [redacted] from [redacted]. [redacted] has indicated in the complaint that she ordered the wrong service and would like a refund of $445.00 for the Certification Program service. She has been advised that...

CGFNS International has a no-refund policy. We understand that she wishes to practice in Minnesota where she currently resides. She had been counseled that Minnesota accepts both Credential Evaluation Service (CES) and the Certification  Program certificate. When [redacted] was sent information to sit for the Certification Program examination she contacted us and said she did not want the CP service any longer. In order to resolve this issue we will cancel the CP service. However we do ask that [redacted] apply for the service she does want and then we can execute the refund and apply to the CES application as a gesture of good faith. We do also ask her to contact Ms. Marta L[redacted] at the contact information below to discuss how we can satisfactorily resolve this complaint. Please know that we will resolve this as soon as [redacted] contacts us to discuss the resolution.Sincerely,Marta L[redacted]Professional Relations Liaison[redacted]@cgfns.org###-###-#### (direct line)

We have conducted an investigation and have discovered that the delay in processing Mrs. [redacted] Credentials Evaluation Service (CES) order was due to a change with the signatory from [redacted] the nursing school Mrs. [redacted] attended in Germany. Our organization is obligated...

to confirm any changes in the official signatory for any school and/or license registration and also to verify if educational documents are from the school(s) directly. Our organization has made requests to obtain signatory information (April 27, 2017 and May 30, 2017) from the school but no response. Once we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipient. Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.  We trust that this will address the applicant’s concerns and that the matter will be closed.

We have conducted an investigation and have discovered that the delay in processing [redacted] order was due to a change with the signatory from the [redacted] the nursing school [redacted] attended in [redacted]. Our organization is...

obligated to confirm any changes in the official signatory for any school and/or license registration. On December 17, 2016, March 02, and March 06, 2017 our Authentication and Verification department has requested the verification of the official signatory from the [redacted] we were still waiting on a response from the nursing school.  The evaluator assigned to the applicant’s file has notified [redacted] regarding all outstanding documents. The following outstanding documents are required a secondary school certificate, verification of nursing licensure from [redacted] and the [redacted] has not filled out (left blank) the Request for Academic Records/Transcripts form that was included with nursing transcripts. The Request for Academic Records/Transcripts form is an essential document because it gives an exact breakdown of theoretical instruction and clinical practice hours that the applicant has completed. The applicant is requesting a refund in the amount of $300.00. Our organization has a no refund policy that is stated on our company’s website and the applicant agreed to the terms of the attestation on September 06, 2016 during the application process. A $300.00 refund will not be granted. Once we have received all outstanding required documents a [redacted] Professional Report can be issued to the report recipient. Our organization will continue to keep the applicant notified until we have received all the required documents to process her [redacted] order.  We trust that this will address the applicant’s concerns and that the matter will be closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All I wanted was to complete the evaluation. It is now completed and thank you for that. Just for the record the Agency has already replied on Nov 14, 2016 for your request and CGFNS has received the letter.I would like to take this opportunity to thank Erica fuller for her support and helps me to complete this overdue process. She has called us several times to update us on the progress and when it is finally finished. I wish I met her in the beginning and things would have been resolved quickly. Thank you Erica. I really appreciate that!!The last but not the least I am indebted to Revdex.com for your great support and follow up on my case. I was not aware of your good organization until this time. You have been so great and I will remain your fan. Thank you and God bless.
Regards,
[redacted]

This applicant ordered an Academic Report that  requires information from a school that no longer exists in the Netherlands. We are currently working with the applicant on determining whether or not to complete the order without the information or cancel the  order.

October 28, 2016Dear [redacted],I am writing to follow-up on the above referenced Revdex.com Complaint. We have conducted an investigation and the results show that there has been an extensive delay in receiving licensure verification from Ethiopia. Although we have received written...

verification, [redacted] is not on the official list provided by the Ethiopian Health Care Administration and Control Authority. We have made multiple attempts to contact the Ethiopian Administration by phone but we have not been successful. We most recently sent another verification request asking them to state the reason that this applicant's name is not in their database. The Ethiopian database contains all nurses who have ever been licensed in that country, including those, like [redacted], whose license have expired. We have contacted the applicant to inform him of this issue. Once we receive the proper validation, we will complete his order.We trust that this will address the applicant's concerns and that the matter will be closed. Please feel free to contact me with any questions or concerns.Sincerely,Pamela HChief Quality Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At leats we have now a direct contact and we can try to move forward.Will see the next step.
Regards,
[redacted]

April
11, 2016
 Dear
[redacted],
I
am writing in response to the Revdex.com complaint #[redacted] filed by [redacted] on 3/30/16. We received this complaint on 3/30/16. [redacted] noted
her dissatisfaction with the handling of her application. On August 30, 2015,
the applicant applied...

for our Credentials Verification Service for the New York
State Education Department (NYSED). The
applicant notes receiving conflicting responses from CGFNS as well as
unsatisfactory answers regarding the status of her application. She requested
that we complete the service and send her report to the NYSED.
Upon
further investigation, we noted that although we received documents from the
applicant’s institution, the transcript did not bear the required official
signature. Per our normal procedure, the transcript was rejected for not having
a signature. This delayed the process as we must ensure that all documents come
from credible sources.
Also,
we have a unique contract with the NYSED in that we must work directly with the
applicant’s institution to secure documents. Because of contractual
obligations, we are also limited with what we can convey to an applicant.
On
April 1, 2016, we were able to rectify the situation by accepting the seals and
signatures on the accompanying documents. We submitted [redacted]’s report to
the NYSED on 4/5/16.
We trust this will address the applicant’s concerns and that the matter will
be closed. Please feel free to contact me on my direct line, ###-###-#### if
you have any questions or need further information.
Sincerely,
Janice
P[redacted] PhD FAAN RN
Director
of Government and Regulatory Affairs

March 30, 2016Dear [redacted],
"line-height:200%,sans-serif">I am writing as a
follow up to the Revdex.com complaint # [redacted]The complaint was filed by [redacted] on behalf of ICD applicant [redacted] expressed concern regarding the
delayed processing time after the applicant purchased expedited service on
February 19, A summation of events follows: [redacted] notes that during a call on
February 19, 2016, the applicant was informed that her review was in progress. [redacted] notes that during a follow up
call on March 24, 2016, the applicant was informed that her report was not
completed.On March 24, 2016, [redacted] filed a Revdex.com
complaint on behalf of the [redacted] On March 28, 2018, ICD received this complaint requesting
that we complete the report and refund the applicant the $payment for the
delayed expedited service ·
On March 28, 2016, we completed the report for
[redacted] and issued a refund Upon our investigation
we noted three calls from the applicant regarding the completion of her report on
2/19/16, 3/16/16, and 3/21/We also noted that the requested expedited
review service exceeded the customary day processing time. In resolving this complaint,
the applicant's report was issued on March 28, along with a refund of $200.00.Finally, as part of our
proactive internal processes, we have counseled staff involved in this incident
and have emphasized the need to employ escalation measures when staff encounter
repeated concerns from applicantsWe trust that this will address the
applicant's concerns and that the matter will be closedPlease feel free to
contact me on my direct line, ###-###-#### if you have any questions or need
further information.Sincerely,Janice P[redacted] PhD RN
FAANDirector of Government
and Regulatory Affairs

We have conducted an investigation and have discovered that the delay in processing [redacted]’s Visa Screen Credentials Assessment order was due to outstanding requirements that our organization has not received. In order to continue with assessment review the following are required: Current and...

active license validation from the California State Board of NursingProof/Documentation of successful completion of the CGFNS Qualifying Exam, or the National Council Licensure Examination for Registered Nurses ( NCLEX-RN) directly from the board of nursing in the state where the applicant took the exam.[redacted] University Transcript (2014-2015)The evaluator assigned to [redacted]’s file was informed the applicant of this request on April 18, 2017 via CGFNS Connect. Once we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipient.Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.  We trust that this will address the applicant’s concerns and that the matter will be closed. No refund will granted to the applicant as we have a no refund policy.

In response to the above referenced complaint. We have conducted an investigation and have discovered that the delay in processing [redacted]’s Credentials Evaluation Service Assessment order was due an outstanding requirement that our organization has not received. In order to continue with...

assessment review the following are required: - Transcripts directly from [redacted] University, Aguadilla (2014-2017)
Once we have received all outstanding documents and has met the assessment requirements a CES Professional Report can be issued to the applicant’s report recipient.
Our organization will continue to keep the applicant notified until we have received all the required documents to process her CES order.
We trust that this will address the applicant’s concerns and that the matter will be closed.

In response to the referenced complaint. [redacted] placed a CES order on November 21, 2017. Our organization is required by the applicant’s report recipient to review all required documentation. I have spoken with [redacted] on February 14, 2018 regarding the last requirements we need in...

order to complete her CES order. Secondary school credential from The [redacted] National Examinations Council License verifications from Kenya and the United Kingdom Transcript from [redacted] School of Nursing After reviewing [redacted]’s CES order, the evaluator needs license verifications from Kenya and the United Kingdom. The documents on file have expired. Once the validations are received and has met the recipient’s requirements a CES Professional Report will be issued. We trust that this will address the applicant’s concerns and that the matter will be closed.

CGFNS has received a complaint dated November 28, 2017 from your office. CGFNS has issued a Visa Screen Certificate for [redacted] (CGFNS ID# [redacted]) on November 24, 2017.   We are cognizant that sometimes complaints are by a mistake or a misunderstanding. At CGFNS we pride...

ourselves on responding to applicants’ concerns very quickly and our goal is total satisfaction with our service and products.   We trust that this will address the applicant’s concerns and that the matter will be closed.

This applicant filed an initial Revdex.com complaint on January 12, 2017 and we trusted that this case was resolved. The results of the second investigation showed that [redacted]’s license validation that was submitted from [redacted] did not come the correct source. The applicant had a license validation from The [redacted]. This is not the correct source documentation. Validations from [redacted] must either come The Ministry of Public Health or The [redacted] Nurses’ Association. The applicant has completed a State Registered Nurse Diploma Program. The applicant’s validation must come from The Ministry of Public Health. The applicant has been notified by corresponden[redacted] via mail, e-mail and phone on December 19, 2016, December 27, 2016, December 30, 2016, January 19, 2017, January 23, 2017, January 24, 2017, February 01, 2017, February 06, 2017 and February 21, 2017 that the documentation that was submit was not from the correct source because there was changes in the regulatory entities in Cameroon. I contacted the applicant on February 21, 2017 and explained to him again regarding the recent changes in the license validation authority.  He understood and was aware of issuing authority changes. The applicant stated that he would contact The Ministry of Public Health and request the license validation from the correct source.

The applicant submitted a request for eSaved. eSaved documents on file DID NOT include the [redacted] validation which is ONLY valid for three years and was never submitted. The applicant's file remained incomplete until this outstanding document was received. The applicant's report has been issued on August 28, 2017. CES order has been completed and the applicant can now focus on the next steps to being licensed in the state of [redacted].This matter is closed and resolved.